IT Policies

Top apps to manage your help desk tasks

Introduction

Running an IT help desk is a daunting task. Here are a few good apps that can help reduce problems and simplify operations.

Note: You can read the full post in our Five Apps blog.

Photo copyright © iStockphoto.com/mevans

About

Justin James is the Lead Architect for Conigent.

6 comments
rahulvsd
rahulvsd

Would invite you to try out HappyFox(http://www.happyfox.com) our cloud based helpdesk system. HappyFox is a ridiculously easy and powerfully simple customer support software. HappyFox is free for a two member team and has different pricing options for larger teams.

chabalan
chabalan

I want to create a browse button that opens a file dialog box and attaches a picture/image to attachment data field on a form using event procedure ms access.

IT Support23
IT Support23

Very helpful and useful lists! :) Willing to try and look what best suit my system.

DawnCuthbert
DawnCuthbert

Does anyone have a view on the top 5 or 10 Service Desk products available? Thanks Dawn

purple713
purple713

My company has been using ServiceDesk since last year. It made our upgrade to Windows 7 much easier than anticipated. Not only do we use it for call tracking, we also use it for Asset management.