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American Management Association
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White Papers
Maintaining A Productive Workforce During A Consolidation Process
January 1, 2010, 12:00am PST
Whether a company is consolidating its own business units or merging entirely with another firm, it represents a shift in culture for employees: processes change, routines become unsettled, and...
Provided by American Management Association
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Webcasts
Stephen R. Covey: The 8th Habit Live Webinar
May 7, 2010, 12:00am PDT
This live webinar will occur on May 27, 2010 at 1pm EST. Registration and a fee of $149 are required to attend. The Challenge: Rekindling Your Inner Spirit and Growing as a Leader Tens of...
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White Papers
The ROI of Human Capital - Chapter 10
May 8, 2006, 12:00am PDT
This is the Information Age, and people are the most important resource. It is true - profoundly true - with implications that are still difficult to fully grasp. Imagine going into the...
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White Papers
How To Send A Subtle Message
December 4, 2007, 12:00am PST
Dilemma: You're a project manager, and you're in dire need of resources to complete the project. You've told your boss several times that you need more resources, but she hasn't acted on it. You...
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White Papers
Body Language Tips For Women Who Mean Business
May 28, 2008, 12:00am PDT
Women who have a firm handshake make a more favorable impression and are more likely to be judged as confident and assertive. So take the time to cultivate your "Professional" handshake. Keep your...
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White Papers
Harnessing Your Company's "Rudolphs" To Drive Innovation
December 3, 2009, 12:00am PST
The Age of Innovation is here. Slowly but surely it has dawned on leaders in all industries that our global economy has changed the game forever. Oh, sure, products and processes still matter, but...
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White Papers
Attitude Does Count
December 9, 2008, 12:00am PST
If you look at life through a negative lens, the author can guarantee negative outcomes. You really do become what you think about. He made a choice some time ago to be positive - not to be a...
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White Papers
Goal Setting: How Do You Score?
April 15, 2008, 12:00am PDT
Have you ever wondered why some people seem to have the ability to accomplish a lot? They know where they are headed and exude an enviable confidence. Effective goal setting is one of their keys...
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White Papers
Ben Franklin On Customer Service
July 18, 2007, 12:00am PDT
You can get some pretty good insights into delivering exemplary customer service from Karl Albrecht, Ron Zemke, and Tom Peters. But if you're looking for advice with real staying power, take a...
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White Papers
Did Innovation Play A Role In The Financial Crisis?
June 12, 2008, 12:00am PDT
It hasn't been a good year for the reputation of innovation. The word has acquired some dubious associations of late thanks to its connection to the economic crisis that has thrown global markets...
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White Papers
How To Plan A Successful Meeting
October 1, 2008, 12:00am PDT
You have the most leverage on a meeting's success before a single person walks into the room. The authors urge that every time you plan a meeting, you control as many factors as you can. The more...
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White Papers
Create Your Own Stimulus Plan
September 30, 2009, 12:00am PDT
Businesses seem to be waiting for government stimulus money to trickle down into their cash flow. Unfortunately, few people seem aware of the glacial slowness of big government. Rather than wait...
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White Papers
Eight Ways To Bust Out Of Your Shell, Build Strong Relationships, And Become A Great Connector
January 1, 2010, 12:00am PST
Would you rather crunch numbers than mingle at a cocktail party? Are you more comfortable in a lab or library than you are at lunch with your coworkers? When you present a new product or explain a...
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White Papers
Imperfect Boss? Perfect Opportunity
December 14, 2007, 12:00am PST
Helping your leader also helps you. It's not a zero sum game. In fact, it's the opposite. The more win-win experiences you establish, the more you'll gain. Everyone realizes the boss is in control...
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White Papers
China's Talent Crunch
July 23, 2008, 12:00am PDT
In recent years, finding and financing the right talent has become as much a matter of geography as of costs. Therefore, it makes sense that companies have flocked to China to set up shop and take...
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White Papers
Let's Not Let Our Boomers Just Mark Time
November 13, 2008, 12:00am PST
Given the economic downturn, we can expect fewer baby boomers to retire. Short of winning in a Publishers Clearinghouse mailing, many of those employees whom you didn't expect to be with you in...
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White Papers
Chutes And Ladders
April 15, 2008, 12:00am PDT
In the children's board game Chutes and Ladders, players sometimes make steady progress only to encounter sudden setbacks that cause them to slide maddeningly away from their goal. Such is the...
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White Papers
Leading In The Face Of Fear
October 9, 2008, 12:00am PDT
Vapor from my breath immediately freezes on my beard. At 25 below zero and 26,500 feet above sea level, I'm lucky to be breathing at all. At this altitude, there's barely one-third the oxygen at...
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White Papers
Advertisers Reach Out And Text Somebody
May 28, 2008, 12:00am PDT
In the midst of the current economic downturn, there is one shining light for marketers: a significant number of consumers (41%) have no plans to stop or cut-back on the purchase of cell phones. A...
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White Papers
New Survey Looks At The "Greening" Of Europe Vs. The U.S.
April 28, 2008, 12:00am PDT
From fluctuations in the economy to fair trade, businesses face many challenges today, and ensuring that companies meet their corporate environmental responsibility is no exception. In terms of...
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White Papers
Making The Most Of Your White Space
August 2, 2007, 12:00am PDT
Every manager has white space in his or her day. Successful managers take advantage of their white space and use it as a time to brainstorm new ideas or work on things outside their normal job...
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White Papers
Good Leadership In Challenging Times
October 21, 2009, 12:00am PDT
A few years ago, two executives had to deliver the same bad news to their different employee groups. The company's sales volume had been less than forecast, so the president told his executive...
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White Papers
For A Fresh Perspective, Stop Dancing And Get Out On The Balcony
March 13, 2008, 12:00am PDT
In any organization, your chances of success depend on your ability to observe and synthesize a complex set of often conflicting signs and data. You must be attuned to cues about what is most...
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White Papers
Looking Toward Tomorrow: The Succession Planning Imperative
June 25, 2007, 12:00am PDT
The perks afforded to individuals fortunate enough to reach the pinnacle of corporate success are plentiful, and being a Chief Executive Officer (CEO) is the epitome of corporate rise....
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White Papers
The Hard Truth About Soft Skills
February 5, 2008, 12:00am PST
In business, we often hear HR-types refer to "Soft skills." Since "Soft" has a light-weight, somewhat warm and fuzzy connotation, these abilities are often considered unimportant, or, at most,...
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White Papers
A 10-Point Checklist For Project Managers
December 10, 2009, 12:00am PST
What are the benefits of project management? Put simply, it offers a framework to plan, organize, and manage resources to ensure project success. Whether you are faced with a straightforward...
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White Papers
Keeping Your Cool When The Customer Gets Hot
July 8, 2009, 12:00am PDT
A day in at the office can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting...
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White Papers
Straight Talk: Communicating Feedback
January 1, 2010, 12:00am PST
None of us wants to bring a behavior problem to the attention of an employee, whether we are the individual's manager or mentor. When you must sit down with a staff member or mentee to discuss a...
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White Papers
Treat Relationships Like An Asset Or They'll Become A Liability
June 5, 2008, 12:00am PDT
For close to thirty years now, the author have advised and studied leaders and teams across sectors and geographies to see if he could figure out the answer to two questions: Why do some leaders...
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White Papers
Productivity Is A Higher Priority, But Which Initiatives Really Work?
July 8, 2008, 12:00am PDT
In the good times, your organization probably doesn't worry about productivity quite as much. It's important but not necessarily crucial. After all, in the good times, your organization's cash...
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White Papers
Loyalty Vs. Ethics: From The White House To The Workplace
July 23, 2008, 12:00am PDT
What happens to an organization's credibility when its leadership is accused of wrongdoing? How should managers and employees handle conflicts between loyalty to the organization and its leaders...
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White Papers
Pulling Your Organization Out Of A Dip
May 20, 2010, 12:00am PDT
Dips happen. Despite all the proper planning that is done to avoid them, at one point or another, all organizations experience a dip. It may be expected or come as a complete surprise. Leadership...
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White Papers
New CEO Or Interim CRO: What's The Better Solution?
January 1, 2010, 12:00am PST
When a sports team loses too often, the typical reaction is to fire the coach. Similarly, when a company is performing poorly, the board of directors often elects to fire the CEO. Regardless, the...
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White Papers
Managing The Rumor Mill
June 3, 2010, 12:00am PDT
In essence, "Rumor" is speculation about what was, is, or could be. It may be accurate or a base canard. The speculation could be well substantiated, as when investigative journalists have...
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White Papers
The Seven Core Competencies Of Partnering
April 25, 2007, 12:00am PDT
For almost two decades partnering has been a goal for many teams. Whether for a specific project, a strategic initiative, or an alliance, partnering is a great way to expand the pie for everyone...
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White Papers
Dealing With The 'No-Boss Boss'
January 15, 2008, 12:00am PST
So what is a "Bad" boss? Essentially, any boss who is difficult and hard to deal with or who has trouble directing and guiding employees to effectively do the work can qualify as a bad boss. One...
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White Papers
Latest Worldwide Cost Of Living Survey: The U.S. May Be A Bargain
August 25, 2008, 12:00am PDT
Moscow is the world's most expensive city for expatriates for the third consecutive year, according to the latest Cost of Living Survey from Mercer. Tokyo climbed two places since last year, to...
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White Papers
Overcoming The Top Five Networking Stumbling Blocks
October 6, 2008, 12:00am PDT
The ability to connect with people is an essential ingredient for success in any business. Professional networking events present opportunities to interact with others on a personal level and to...
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White Papers
Leading The Emotional Side Of Change
June 15, 2010, 12:00am PDT
Leading the emotional side of change requires the ability to embrace change and uncertainty as facts of life, to feel at home in uncharted territory. This, in turn, requires the ability to make...
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White Papers
Forecasts For The 2008 Workplace
January 4, 2008, 12:00am PST
Okay, forecast is too strong a word. Prediction is even more precarious. So let's speak the truth and just call them educated guesses. Here's some of the best current thinking about what's likely...
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White Papers
Cultivating Effective Corporate Cultures: A Global Study Of Challenges And Strategies
November 19, 2008, 12:00am PST
American Management Association commissioned the Institute for Corporate Productivity to help discuss the factors that influence corporate culture, as well as explore the actual characteristics of...
Provided by American Management Association
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Podcasts
Robbie Vorhaus On Branding Your Business Through Stories: How To Know Your Customers And Get Their Attention
February 23, 2010, 12:00am PST
What is your story? Who is your audience? How are you telling your story? Robbie Vorhaus, of Vorhaus Communications, says that with good storytelling companies can brand and market themselves to...
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Podcasts
Marilyn Carlson Nelson On How We Lead Matters
October 3, 2008, 12:00am PDT
As a daughter, wife, mother, and grandmother, Marilyn has always put people first. This multi-faceted woman also happens to be one of the most successful CEOs in the world. In this conversation,...
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Podcasts
Paul Krugman On Staring Down Depression Economics
May 26, 2009, 12:00am PDT
Edgewise is pleased to bring an extended conversation with Dr. Paul Krugman, Professor of Economics and International Affairs at Princeton University, a regular columnist for the New York Times,...
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Podcasts
Paul Carroll On Learning From The Worst Business Failures
November 28, 2008, 12:00am PST
The current conventional wisdom in the business world holds that execution is the key to a successful business strategy. Many experts have gone so far as to say that execution is more important...
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Podcasts
Bill George On Finding Your True North
October 17, 2008, 12:00am PDT
As former President and CEO of Medtronic, now a professor at Harvard, Bill George has paved his own path to success. If you ask him what's his secret, he'll tell you it's about "Finding your True...
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Podcasts
Bob Wall On Coaching For Emotional Intelligence: An Essential Tool For Better Workplace Performance
July 13, 2007, 12:00am PDT
When managers coach their team members on their performance, "Emotional intelligence" may not be the first thing that comes to mind. But some believe that performance development depends on the...
Provided by American Management Association
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Podcasts
Bob Nelson On Sparking Motivation And Initiative In Your Team And Yourself
November 9, 2007, 12:00am PST
Bob Nelson is an international recognized expert on finding these kinds of simple yet powerful ways to motivate people at work. Nelson is founder and president of Nelson Motivation, Inc., a...
Provided by American Management Association
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Webcasts
Why Good Strategies Fail: Making Certain Execution Gets Results
October 31, 2007, 12:00am PDT
The assumption that great strategy leads to great organizational success is a common delusion. It's the execution of the strategy that produces results. This Webcast examines proven steps for...
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Webcasts
Challenges Of Global Leadership: Across Boundaries And Borders
August 8, 2008, 12:00am PDT
Does your company have a global presence? Organizations that succeed in this ever changing business environment are those that develop people who can lead and implement organizational strategies...
Provided by American Management Association
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Webcasts
Management Lessons From Mayo Clinic: Delivering World-Class Service
October 30, 2008, 12:00am PDT
A challenge for any large enterprise is to maximize the advantages of being big while minimizing the disadvantages - such as bureaucracy, inflexibility, impersonal service, and lack of...
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Webcasts
Handling Problem Employees: Avoiding Lawsuits And Investigation Disasters
August 1, 2007, 12:00am PDT
As a manager, you realize that dealing with problem employees is an integral part of your job. For the well-being of your company, it's absolutely vital that you handle them efficiently,...
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Webcasts
Beyond The Paycheck: Keeping Your Employees Inspired, Engaged And Productive
February 27, 2008, 12:00am PST
Are you ready for the imminent hiring crunch? Is your organization good at holding on to key talent? Are your employees truly engaged in their work? For answers and solutions, this is a Webcast...
Provided by American Management Association
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Webcasts
The Carrot Principle: Building Employee Engagement And Recognition To Drive Business Success
September 23, 2009, 12:00am PDT
A breakthrough study of 200,000 people over the last 10 years found dramatically greater business results when managers offered their staff constructive praise and meaningful rewards. Join Adrian...
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Webcasts
Managing Globally Using The MBTI Instrument: 6 Ways To More Effectively Communicate Across Cultures
November 12, 2008, 12:00am PST
Globalization and changing workforce demographics within the U.S. require that you learn to deal effectively with multinational, cross-cultural and ethnically diverse colleagues and employees....
Provided by American Management Association
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White Papers
Management Lessons From The Cleveland Clinic
September 22, 2009, 12:00am PDT
Only outstanding leadership - at all levels of the hierarchy - can pull a hospital, or any company, through difficult times like the ones we're experiencing today. But (and here's the...
Provided by American Management Association
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White Papers
The Seven-Second Advantage
March 13, 2008, 12:00am PDT
In business interactions, first impressions are critical. Once someone mentally labels you as "Likeable" or "Unlikeable," everything else you do will be viewed through that filter. If someone...
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White Papers
Blinded By The Halo Effect
June 13, 2007, 12:00am PDT
The halo effect is "The general human tendency to let an overall impression shape specific judgments," says Phil Rosenzweig, author of The Halo Effect?and the Eight Other Business Delusions that...
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White Papers
Employees Should Mind Their Own Business
October 23, 2007, 12:00am PDT
When employees complain about each other, it lowers morale and productivity. Once this type of petty complaining starts, it's difficult to stop. This behavior results in a huge waste of time and...
Provided by American Management Association
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White Papers
Managing In Uncertain Times: Transforming Employees from "Comfeartable" To Courageous
October 28, 2008, 12:00am PDT
What's a "Comfeartable" employee? It's a worker who is either too comfortable or too fearful to do things differently and deliver results, says the author. Courage can be learned: "It's a skill -...
Provided by American Management Association
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White Papers
Maintaining A Productive Workforce During A Consolidation Process
January 1, 2010, 12:00am PST
Whether a company is consolidating its own business units or merging entirely with another firm, it represents a shift in culture for employees: processes change, routines become unsettled, and...
Provided by American Management Association
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White Papers
Creativity And Problem Solving
June 9, 2010, 12:00am PDT
Problem solving can take up a lot of managerial time. So it makes sense for one to resolve problems before they develop, let alone grow to impact the bottom line. As a manager, one practices...
Provided by American Management Association
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White Papers
Smart Marketing: Keep An Eye On Your Competitors
June 10, 2010, 12:00am PDT
As a Website owner, you wear many hats: Web master, content writer, e-mail manager, and marketing guru. Keeping up with all the demands of managing a Website can be daunting and keeping up with...
Provided by American Management Association
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White Papers
What Would You Do? Ethics And Today's Administrative Professional
January 19, 2010, 12:00am PST
Ethical considerations on the job can be quite sticky. According to the author," "When it comes to ethics, the first thing you must decide is where your loyalties lie. You were hired by the...
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White Papers
Creating Meaning In Day-To-Day Work
October 2, 2007, 12:00am PDT
Creating meaning in the day-to-day work of cleaning toilets or designing shoes may be less about improving the specific work conditions - assuming they are in satisfactory shape - and more about...
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White Papers
Communication: An Integral Part Of Change Management
June 7, 2010, 12:00am PDT
Consider how important communication is, whatever your need for change. Whether you are streamlining processes, searching for ways to boost quality, or strategizing to increase market share or...
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White Papers
The Seven Rules That Lead To Great Ideas
August 10, 2007, 12:00am PDT
Notables such as Aristotle ("Well begun is half done") and educator/philosopher John Dewy ("A problem well-defined is half solved") have echoed Nobel Prize - winner Herbert Simon's notion that a...
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White Papers
Middle Management May Hinder Diversity Initiatives
June 25, 2007, 12:00am PDT
Middle managers focus on long-term strategy and the status quo. Because they're generally rewarded for maintaining current results, they often become roadblocks to inclusion initiatives. There are...
Provided by American Management Association
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White Papers
Don't Make These Motivation Mistakes
August 2, 2007, 12:00am PDT
Because of its scope and complexity, organizational recognition efforts have the greatest likelihood to go awry. For this reason, many organizations avoid getting too creative with recognition...
Provided by American Management Association
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White Papers
The Lost Art Of Asking For Help
July 18, 2007, 12:00am PDT
Do you resist asking for help - until it's your last resort? You're not alone. In this paper the author lists some of the reasons why people often delay a valid request for help until they have...
Provided by American Management Association
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White Papers
Taking The Risk, Making Your Move
May 19, 2008, 12:00am PDT
Have you ever been stopped in your tracks by risk? Faced with balancing the odds of success, the investment you've made in relationships, the value of the win, how do you make your choice? Often...
Provided by American Management Association
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White Papers
Fighting Poverty Through Profits
June 3, 2010, 12:00am PDT
Once one cross the big mental divide and start thinking of the people at the bottom of the pyramid as potential consumers, how to do it becomes very obvious. However, because of the way one is...
Provided by American Management Association
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White Papers
Have More Fun At Work
August 22, 2007, 12:00am PDT
Each of us spends more time at work than we do at any other single activity. In fact, our coworkers see more of us during the week than do our families. But, as you may have noticed, most of the...
Provided by American Management Association
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White Papers
When Customers Don't Behave As You'd Like
November 1, 2007, 12:00am PDT
With all the hype about customers these days - service, loyalty, buying habits - it's hard to admit that we don't always love them. Companies invest huge amounts of time and money in identifying...
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White Papers
The Most Important Decision Every Company Will Make
July 21, 2009, 12:00am PDT
In today's market, if you are financially stable, and are positioned to survive for years, not just the next quarter, that's a big Competitive Advantage, and one you should be touting every chance...
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White Papers
A Fresh Take On Complexity Costs
January 1, 2010, 12:00am PST
For the last two decades, the pursuit of growth has created massive complexity in companies and, with it, massive complexity costs. In fact, complexity costs are today likely the biggest single...
Provided by American Management Association
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White Papers
An Antidote For Complexity
January 8, 2008, 12:00am PST
The business news these days can be downright demoralizing. Housing is in the tank. The subprime mortgage debt crisis has made credit much tighter and more expensive. Oil costs are driving energy...
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White Papers
Baker Street Irregular Behavior In Your Organization
July 13, 2010, 12:00am PDT
In one company, the engineering department so focused on itself that it never considered how its insular approach to the job was making it impossible for the tech writers to produce accurate...
Provided by American Management Association
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White Papers
Don't Take The Lead, Share The Lead
December 9, 2008, 12:00am PST
Cross-functional teams are becoming the ubiquitous basis for knowledge creation and knowledge exploitation in the organizations. These teams are comprised of highly diverse individuals who...
Provided by American Management Association
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White Papers
Deal Or No Deal: Making The Right Decision
August 14, 2007, 12:00am PDT
Every day we are confronted with decisions that affect our lives in varying degrees. When a crisis occurs or tough choices need to be made, the ability to make accurate judgments is essential. At...
Provided by American Management Association
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