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American Management Association
(285 results)-
White Papers
Persuading Your Boss
September 10, 2009, 12:00am PDT
To succeed in business you must identify the people who have the greatest power and authority to propel your projects and promote your career. Bosses, of course, fall into this category. While it...
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Amp-Up Your Leadership, Part III: Winning Results/Good Karma
June 3, 2010, 12:00am PDT
Leadership is sometimes in the eye of the beholder. What one employee considers interfering, another might regard as welcome attention from the boss. Leaders come in many shapes and styles - so do...
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White Papers
Amp-Up Your Leadership, Part II: Power Up Your Team
May 6, 2010, 12:00am PDT
When it comes to business leadership, one can reframe Einstein's famous formula E=mc² as: Energy = magnetism (multiplied by) collective confidence. As a leader, ones' team's level of energy and...
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How To Avoid A Tainted Product Disaster
July 25, 2007, 12:00am PDT
Do one know what's really going on in the factories of the overseas manufacturing partners and suppliers? If one can't answer that question with a confident yes, the brand could be at risk. So...
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White Papers
Making Change Happen In A Global Age
November 13, 2008, 12:00am PST
According to the author, the EPIC process demands much more work than traditional change efforts. The author described how leaders try to "smuggle change into their organizations"; that is, they...
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White Papers
In A Downturn: Don't Minimize, Optimize
November 13, 2008, 12:00am PST
Optimization is the disciplined use of assets, aimed at adding the greatest value to the bottom line. How well one utilizes an asset depends on the decisions one makes about it. Every day, one...
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White Papers
Does Your Firm Know What It's Getting From Corporate Giving?
December 17, 2009, 12:00am PST
Most corporate leaders say they believe in the social and business value of employee volunteer programs (EVPs), but it'd be nice if there were some good evidence. After all, one is living in an...
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White Papers
When Not To E-mail
September 10, 2007, 12:00am PDT
Just because e-mail is good for some things doesn't mean it's good for everything. What follows is a list of the times and occasions one absolutely, positively should not send e-mail. The aim...
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White Papers
So You Want To Launch An Online Forum
May 28, 2008, 12:00am PDT
To start the community off right, one must have the mind in the right place. One should know what the community is, what one is trying to accomplish, what one will need to do to accomplish it, and...
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White Papers
Dealing With Difficult People
May 28, 2008, 12:00am PDT
Researchers have found that each one falls into one of four major behavioral functions: Controller, Analyzer, Supporter, or Promoter. Once one has identified a person's style one can adopt a...
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White Papers
Ten Pitfalls Of Pitiful Meetings And How To Fix Them
January 1, 2010, 12:00am PST
It's Friday afternoon, and the team is filing into the conference room, mumbling and grumbling as they take their seats for yet another meeting. An hour passes and the meeting comes to a...
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White Papers
Mission Statements: Vital Or Vacuous?
October 28, 2008, 12:00am PDT
On an organizational level, mission statements are also about meaning. They aren't necessarily symbols per se, but they help answer the question "Why are we here?" Great mission statements are...
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White Papers
The Power Of Keeping Promises: How To Create Customers For Life
June 25, 2007, 12:00am PDT
Too many business owners treat their customers like widgets on an assembly line. They move them along, take their money, then make way for the next one. They reel their customers in with flashy...
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White Papers
Credibility Busters That Could Ruin Your Career
August 18, 2009, 12:00am PDT
Whether you're an employee, leader, or entrepreneur, personal credibility is truly a "magic bullet" for success. It's simple: if you have no credibility, people won't trust you. If they don't...
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White Papers
How To 10x Your Influence
January 1, 2010, 12:00am PST
Leaders frequently make miscalculations in trying to influence change. Often, they bet on a single source of influence rather than tap into a diverse arsenal of strategies. The latest research...
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White Papers
Common Lies Companies Tell Themselves
May 28, 2008, 12:00am PDT
The author has seen great ideas wither and die because companies tell themselves lies that are ingrained in their corporate makeup, and thus they fail to fix problems. This is why one of the...
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White Papers
The Power Of "No"
July 23, 2008, 12:00am PDT
Most of us were taught that whether in school, at home, or at work, to gain the cooperation of others we have to compromise, that is, offer to give something up. We're told that every negotiation...
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White Papers
Keeping Your Cool: Dealing With Difficult People
January 1, 2010, 12:00am PST
People today have a short fuse-everyone is stressed. And when people are stressed, they can become difficult to be around. Chances are, one has worked with at least one difficult person in the...
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White Papers
How To Overcome Start-Up Fears
January 1, 2010, 12:00am PST
Here's a question to consider if one is contemplating starting a business. What would be worse: never leaping into an idea one is passionate about because one is afraid to fail, or leaping into...
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White Papers
How Not To Ruin Social Media For Your Brand
May 11, 2010, 12:00am PDT
Social media is experiencing exponential growth and it seems that everyone, from managers, executives, CEOs to companies, have a social media presence. One might be wondering if it's time the...
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White Papers
Raising Well-Adjusted "Generation Texters"
August 20, 2008, 12:00am PDT
A teenage boy goes shopping on the Internet, sees something he likes, immediately reaches his mother via cell phone, and in a few short keystrokes, types in her credit card number and gets a shiny...
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White Papers
Key Leadership Behaviors That Improve Sales Force Performance
January 1, 2010, 12:00am PST
No industry or business function has been immune to unprecedented conditions that have engulfed the economy. Most sales teams are faced with conditions they've never experienced before. New...
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White Papers
Anger Management 101
June 25, 2007, 12:00am PDT
Anger is an emotion; all experience from time to time. Different people react to anger in different ways. Some people use their anger as motivation, to get them moving in the right direction. For...
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White Papers
No Excuses: Being Accountable For Your Own Success
July 20, 2010, 12:00am PDT
How much of your success would you say is up to you - your choices, your actions, your behaviors - versus outside conditions? If your mind-set is that you're at least 85% responsible for your...
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White Papers
Why Managers Should Care About Employee Loyalty
August 18, 2009, 12:00am PDT
Most executives would agree that the long-term success of any company depends on the quality and loyalty of its people. The problem is that when the going gets tough, managers focus on the hard...
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Sharpening Customer Focus
May 6, 2010, 12:00am PDT
What's the key to creating a customer-focused organization? Here's one of the answers from the trenches of a high-performance company: "A culture of accountability makes a good organization great...
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How To Succeed During The Recession: Act Like An Entrepreneur
February 4, 2010, 12:00am PST
Anxiety is running rampant: anxiety about job security (or lack thereof), about the current economic climate, about the future of the country, and even the world. One probably don't need a career...
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White Papers
Managing Up The Age Ladder
August 5, 2010, 12:00am PDT
Most Baby Boomers are at a point in their careers where they don't need much direct supervision. However, for the young manager/older employee relationship, it's important to have a frank...
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White Papers
The Secret To Stellar Success: Be A Connector
April 20, 2010, 12:00am PDT
It's a question most of them have asked themselves: What makes successful people so, well, successful? It's tempting to think that those at the top of their fields know something the rest of them...
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White Papers
Understanding The Ecosystem Of Consumer Demand
February 5, 2008, 12:00am PST
Want to nail down your consumers' wants and needs? Then don't just listen to them. That's because just listening to them won't reveal what you're looking for. Observing them won't either. And if...
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White Papers
Taking A Meeting With Doc, Happy, Grumpy, et al
August 14, 2007, 12:00am PDT
Although you have to stay grounded in reality when running a meeting, savvy leaders can learn a lot from a classic Disney tale, according to one psychologist. Sharon Livingston, Ph.D. says that by...
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White Papers
Delegate (And Execute) For Results
January 1, 2010, 12:00am PST
"Delegate for results, not tasks" is a phrase a colleague of mine uses when coaching senior leaders. So often leaders come up through the ranks and think they have mastered delegation, and largely...
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White Papers
You And Your Company: Making The Corporate Brand/Personal Brand Connection
January 1, 2010, 12:00am PST
Corporate branders need to know their competitors well in order to understand why a customer would choose their brand over another. Similarly, personal branders must know something about the other...
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White Papers
What Americans Need To Know Before Working In China
September 23, 2008, 12:00am PDT
Today is a good time to become more educated about China, given its increased openness to foreign investors and multinational joint ventures. There are, after all, significant costs associated...
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White Papers
Are You Assertive Enough?
July 12, 2007, 12:00am PDT
Everyone wants to be liked. Everyone also wants to be treated with respect. Unfortunately, sometimes those two impulses are difficult to balance - but not impossible. You can be both liked and...
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White Papers
Measure Your Progress Toward Your Vision
February 15, 2008, 12:00am PST
Leaders who are serious about driving their organizations to realize its vision need to take the visioning process further. It is not enough to produce a carefully crafted vision statement, even...
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White Papers
Leadership Lessons From The Hive
January 3, 2010, 12:00am PST
In the corporate world, executives must exercise self-restraint to remain focused on long-term goals. Personal temptation, coupled with social pressure to grow the balance sheet, make it all too...
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White Papers
Thinking Out Of The Box: The Projected Mind
January 1, 2010, 12:00am PST
How the projection of the mind to a uniquely productive imagination space happens is a subject of a lot of conjecture. One school of thought says much more information is stored in our unconscious...
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White Papers
Take The Risk, Make The Move
March 13, 2008, 12:00am PDT
Have you ever been stopped in your tracks by risk? Balancing the odds of success, the investment you've made in relationships, the value of the win - how do you make your choice? Often it is the...
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White Papers
New Survey Finds Little Enthusiasm For Free Market Capitalism
October 23, 2007, 12:00am PDT
A new Financial Times/Harris Poll in the United States and the five largest European countries does not make for cheerful reading. A broad overview of the results suggest that there is little...
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White Papers
Connect With Customers In A Slow Economy
January 1, 2010, 12:00am PST
Once-thriving businesses are struggling to survive in today's slow economy. Many are making spending decisions based on "What can I afford?" rather than "Where can I invest my money to make my...
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White Papers
AMA Study Reveals Benefits Of Developing Global Leaders
May 11, 2010, 12:00am PDT
Most corporations want and need leaders who can help them compete successfully in today's global environment, but knowing this and doing something about it are two different things. Among the...
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White Papers
Viking Laws And The Art Of Managing A Business
June 9, 2010, 12:00am PDT
Did you know that the word "Law" in English is actually of Viking origin? Most people associate Vikings with warfare and the raiding of foreign countries, but these people, who came from...
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White Papers
The High Cost Of The Bad Boss
October 2, 2007, 12:00am PDT
Most people who have been in the workforce for a while have suffered at least one bad boss. The tales about such managers can become the stuff of legend or satire. But those tales can also mask...
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White Papers
Reorganizing DNA: How To Unify Diverse Corporate Cultures Post-Acquisition
June 10, 2010, 12:00am PDT
Most senior leaders tend to only analyze the financial aspects of an M&A deal. They often fail to recognize how important culture is to the success of managing a business. In fact, a recent Mercer...
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White Papers
Super Size Productivity Now: 3% Automation, 97% Leadership
January 1, 2010, 12:00am PST
Organizations that want to supersize productivity must maintain a dual focus on automation and employee motivation. Companies will soon find that productivity that sustains organizations is 3%...
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White Papers
Want Different Results? Do Something Different
December 10, 2009, 12:00am PST
Data on CEO turnover indicate that during a downturn, boards tend to hold off terminating underperforming CEOs and other executives until recovery is in sight. This way the "Bad news" is...
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White Papers
New Managers: Alone And Out Of Their Depths
August 18, 2009, 12:00am PDT
Being a new manager is a lot like learning how to swim. You can watch others, study a chart about it or even read a book on it. But ultimately, you learn by doing. That's not to say that you just...
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Ten Smart Leadership Questions For 2010
February 4, 2010, 12:00am PST
If you're like most business leaders, you spent much of 2009 feeling down and just about out thanks to the dire economic situation. Odds are, you grappled with many new challenges, uncertainties,...
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White Papers
Why Jane Doesn't Lead
August 5, 2010, 12:00am PDT
In the very near future, women will cross the 50% threshold and become the majority of the American workforce. Females already make up the majority of university graduates in the Organization for...
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White Papers
Hang Out The Lifelines
January 1, 2010, 12:00am PST
One of the black arts of office politics is saying what the boss wants to hear. It's human nature to please, but it's not a good way to run a business. If you are not telling the truth, or more...
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White Papers
Increase Your Profits With Online Marketing
October 8, 2009, 12:00am PDT
There are many reasons that you should focus on Internet marketing to increase profits. The single most important reason is this: online marketing is 100% measurable and accountable. When you...
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White Papers
No Plan Is A Plan To Fail!
May 17, 2010, 12:00am PDT
To create a game plan, the first step is to truly understand the difference between a business plan and a game plan. A business plan is something that a company would give the bank to get a loan,...
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White Papers
...Vs. The Case For Slowing Down
October 1, 2007, 12:00am PDT
It is conventional wisdom that America's attention span is shrinking. A couple of decades ago, we cut our 60 second TV ads down to 30, and now apparently the "Right" length of an Internet ad is 15...
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White Papers
The Five Attributes Of Authority
June 22, 2010, 12:00am PDT
Authority does come from title, but it is earned through actions. Inept executives fritter away their authority by their behavior, taking the counsel of none but themselves and failing to listen...
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White Papers
The Rise Of Soft Skills- A Paradigm Shift Worthy Of Copernicus
September 17, 2008, 12:00am PDT
Paradigms are simply agreed-upon models of the way things appear to work. But as the Copernican revolution demonstrates, they are not immutable and they are not eternal. Paradigm shifts occur...
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The Case For Speeding Up...
October 1, 2007, 12:00am PDT
Our need for speed has become stronger, more pervasive, and harder to escape because today we can pursue more options - and we can pursue more options because our culture has flourished. According...
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Passionate Employees Are The Fast Track To Revenue Growth
September 10, 2007, 12:00am PDT
The business implication of reluctant employees - those who did not win the lottery - is very serious one. At a time when employees create differentiation for your business, as products and...
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White Papers
Liberating Passion In The Workplace
July 23, 2008, 12:00am PDT
The best organizations seek passionate people. Why? Because passionate commitment converts talent into stellar performance. And apathy, as passion's antithesis, directly decreases any return on...
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White Papers
The Four Ps Of Strategy Creation
January 1, 2010, 12:00am PST
When it comes to creating a strategy for your business, it is rarely wise to move forward with just one carefully thought-out course of action. Instead, it is wiser to encourage vigorous debate...
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White Papers
Peter Drucker On The Value Of Ignorance
October 2, 2007, 12:00am PDT
Drucker began to reminisce about his work with various corporations both here and in Japan. He told that it was often very simple things that an outsider could do which would have a major impact...
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White Papers
Everything You Need To Know About Running A Project Meeting
July 7, 2009, 12:00am PDT
It's a fact of business life: every project requires periodic meetings where the stakeholders get together to discuss the project's goals, assigned tasks, and progress. It's up to the project...
Provided by American Management Association
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White Papers
The "New Normal" For Innovation
June 5, 2010, 12:00am PDT
There is no doubt that innovation in the form of new product and service introductions slowed over the last two years. New food and beverage product introductions, normally a very active area for...
Provided by American Management Association
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White Papers
Leveraging Power
June 30, 2010, 12:00am PDT
Our society is knee-deep in people who misuse power. While their aims are often selfish, as we have seen with managers at corrupt companies, their power is nonetheless substantial; they hurt...
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White Papers
Answers To Collegial Conflicts
December 9, 2008, 12:00am PST
What can you do to address conflicts with other managers within your organization? American Management Association hears this question often - and given today's stressful work environment, it is...
Provided by American Management Association
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Executives Say The 21st Century Needs More Skilled Workers
April 29, 2010, 12:00am PDT
As the U.S. economy begins to show signs of improvement, executives say they need a workforce fully equipped with skills beyond just the basics of reading, writing and arithmetic (the three Rs) in...
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White Papers
Make The Most Of Your Time
June 18, 2010, 12:00am PDT
With the continuous layoffs, those who remain employed may be grateful, on the one hand, but, on the other hand, may have become too much for one person to bear. In fact, many people are now doing...
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Ethics: An Old-Fashioned Soft Skill For A Modern World
July 1, 2010, 12:00am PDT
If ethical behavior had been taught to employees and reinforced as a must-have soft skill, could we have prevented the current economic meltdown? The authors explored this question in a recent...
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White Papers
Get It Right, Not Just "Right Enough"
December 14, 2007, 12:00am PST
The people who participate in wildly successful initiatives search for answers and learn incessantly until they break the code. Remember when your primary school teacher gave you credit in...
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White Papers
Break Free From The Status Quo
January 8, 2008, 12:00am PST
To create space for management innovation you will need to systematically deconstruct the management orthodoxies that blind you and your colleagues to new possibilities. Pick a big management...
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White Papers
Using Executive Emotional Intelligence (EEI) For Leadership Success
March 16, 2010, 12:00am PDT
We know that Emotional Intelligence (EI) is a core component of success but the problem with EI models is that they were not designed to help people navigate the challenging systems of business...
Provided by American Management Association
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White Papers
"Learn It Anyway!" 11 Lessons From Grade School (That Still Apply)
December 16, 2009, 12:00am PST
People are watching, whether you know it or not. They are sizing you up to be on their team, to associate with you, to take advantage of your skills. Even if you're chosen last or not at all,...
Provided by American Management Association
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White Papers
Let's Get Engaged And Motivated: How 20 Minutes Can Make A Difference In Your Relationship With Your Employees
January 1, 2010, 12:00am PST
Being a leader does not mean being the right person for every job - - or every situation. Suggesting someone with more expertise in a certain area is not passing the buck - - it's just being...
Provided by American Management Association
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How To Win Over Your Enemies
May 28, 2008, 12:00am PDT
All employees need cooperation from their co-workers in order to succeed at their jobs. Without respect, they won't receive the cooperation they need to be effective. Senior management can promote...
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White Papers
Old People Need "Friends," Too: Using Social Networking Sites For Business
September 17, 2008, 12:00am PDT
Some businesses, worried that networking too often translates to "Not working," have blocked employee access to social networking sites in the workplace. The bottom line is that social networking...
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White Papers
Operation Employee Loyalty
September 18, 2007, 12:00am PDT
Employees of small businesses are often asked to go way beyond the call of duty, most often without the benefit of a large paycheck. Fortunately, there are many low-cost ways small business owners...
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White Papers
Social Media Made Easy
May 6, 2010, 12:00am PDT
Nothing's ever easy, right? Wrong. There are ways to ease into social media without it taking up your entire business life. If you've created a Facebook fan page, update it with something once a...
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White Papers
Making Employee Orientation Count
May 15, 2007, 12:00am PDT
Face it. First impressions last a long time, yet employee orientations can be pretty dull stuff. The goal is usually to get new hires up to speed on work rules and environment. Most companies try...
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White Papers
Innovators In Name Only
January 1, 2010, 12:00am PST
Innovation has a dark side: innovators who do not increase productivity, provide revenue, or reduce overall costs. What makes these individuals people you want to avoid? The Ladder Climber, This...
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White Papers
Welcome Some Disruption In Your Life
August 22, 2007, 12:00am PDT
The single biggest human fear, experience tells, is the fear of change. We tremble at the prospect of change on the horizon: starting a new school as a small child or, later, going to college, or...
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