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American Management Association
(285 results)-
White Papers
Failing Your Way To Success
August 14, 2007, 12:00am PDT
In a recent television interview Whoopie Goldberg described how she got her first one-woman show in New York: Whoopie was performing her nightclub act and director Mike Nichols was in the...
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The Art Of Subtraction: Less Order, Better Organization
January 1, 2010, 12:00am PST
Conventional wisdom says that to be successful, our ideas - be they strategies, products, performances, or services - must be concrete, complete, and certain. And when it comes to leading people,...
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White Papers
Pay Attention!
May 7, 2008, 12:00am PDT
One reason many people have trouble remembering something is that they don't make a clear picture of what they want to remember, because they don't pay enough attention in the beginning. The...
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What Do Leaders Need To Know About Generation Y To Lead Successfully?
January 1, 2010, 12:00am PST
Generation Yers have grown up in a culture of praise, raised by active, involved parents who often interceded on their behalf, protecting them and ensuring that they were treated well and grew up...
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White Papers
The Googlification Of Innovation
May 7, 2008, 12:00am PDT
Call it Google creep. The minimalist little search engine you loved when the Net was still young - the one with the sly sense of humor backed by a devastatingly fast and effective search engine -...
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Why Zappos.com Pays New Hires $1,000 To Quit
July 7, 2008, 12:00am PDT
Founded in 1999, the online shoe retailer Zappos.com has been an astonishing success story, growing to nearly $1 billion in sales. Even more impressive than its sales numbers, however, are the...
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White Papers
Finance For Nonfinancial Managers
September 10, 2007, 12:00am PDT
In order for an organization to be successful in an increasingly complex business environment, the key players cannot operate in silos, but must operate cross-functionally across the value chain...
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White Papers
Building Sustainable Talent Pipelines
February 15, 2008, 12:00am PST
As leaders, part of the mission is to create sustainability within the organizations. The talent of the future leaders is critical to the organization's future success. The question is, how does...
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White Papers
Bouncing Back From Rejection
June 23, 2008, 12:00am PDT
We've all been through it. Anyone who says he hasn't is either acutely neurotic, suffering from chronic amnesia, or in total denial. Still, rejection is tough to take. It's demoralizing,...
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How To Use Part-Time Workers To Transform Your Business
January 23, 2008, 12:00am PST
The manufacturing industry has long been reaping the benefits of lean manufacturing and Just-In-Time (JIT) production principles, in which materials are delivered right before they are needed on...
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White Papers
Inspiring Customers: Lessons From Nonprofit Organizations
August 25, 2009, 12:00am PDT
To inspire the consumer, you must help him believe in something that he once thought was impossible. This is where innovators will thrive and institutions will die. Innovators will think in...
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White Papers
Facing The Challenge Of Stalled Growth
January 1, 2010, 12:00am PST
As McKee explained, the company for which he worked had been a very fast startup. In its first year, it made the Inc. 500 list of the fastest growing private companies in America. Subsequently,...
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White Papers
Linking New Product Development To Strategy
February 15, 2008, 12:00am PST
Many companies implement Stage-Gate or other forms of new product development processes that promise to accelerate growth while managing risk. Few, however, are satisfied with the output of their...
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White Papers
In 2010, Businesses Fail To Plan Tough, Defensive Actions
January 1, 2010, 12:00am PST
Too few companies have taken or plan to take the long-term, defensive measures necessary to survive and thrive in the wake of the Great Recession. Although businesses around the world are entering...
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White Papers
Make Everyone A CEO
March 4, 2010, 12:00am PST
Why should a leader who has worked hard for many years willingly choose to share his or her power and seemingly cede control over many aspects of the business? There are lots of reasons. Basically...
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White Papers
How To Take Control Of Your Time
January 4, 2008, 12:00am PST
Time management behaviors are very much a matter of choice. You choose to be efficient or you choose to be disorganized. You choose to focus and concentrate on your highest-value tasks, or you...
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White Papers
Business Writing Tips For Professionals
January 17, 2008, 12:00am PST
Effective business writing skills can help you win that million dollar contract, earn a promotion, resolve a dispute, or generate a significant increase in new business leads. Poor business...
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Peter Drucker's Story Of Two Vice Presidents (Why What Everybody Knows Is Frequently Wrong)
November 20, 2007, 12:00am PST
In modern times, the impact of mass agreement about an issue has been addressed and confirmed in psychological research. In one experiment, subjects were asked to rate the attractiveness of...
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A Smarter Way To Brainstorm
July 9, 2007, 12:00am PDT
"If you want great ideas, you need to have lots of ideas." Brainstorming is the most popular technique for producing lots of ideas and tapping in to the creative mind. But although it is widely...
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Dealing With Your Boss: Dos And Don'ts
April 1, 2008, 12:00am PDT
Your relationship with your boss is in many ways similar to your relationship with a spouse or significant other - each person depends upon the other for encouragement, guidance, and support. You...
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Why Running A Business Is Like Raising A Teenager
June 23, 2008, 12:00am PDT
Only half of all employees say the senior management of their organization works well together as a team. When senior management fails to present a reliable, unified, and well-thought out front to...
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White Papers
Ed Koch On Creating A Vision
June 13, 2007, 12:00am PDT
Every leader has the capacity to be visionary. A true visionary is someone who recognizes a need or opportunity and, regardless of conventional wisdom and skeptics, does something about it. Vision...
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Living In More Than One World: Peter Drucker On Work/Life
October 28, 2009, 12:00am PDT
In a legendary 70-year career, Peter Drucker, "The father of modern management," revolutionized modern business practices, transforming management theory into a serious discipline. His influence...
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White Papers
On Leadership Legacies
December 14, 2007, 12:00am PST
Success is not enough. It turns out that many high achievers come to believe that success is hollow unless it ultimately creates significance in their lives and in the lives of others (Stevenson...
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White Papers
The Two-Minute Drill (TMD): An Interview With Experts On Its Use
January 1, 2010, 12:00am PST
The two-minute drill allows a leader to create real and rapid organizational change/improvement using the same fundamentals of "Rapid scoring" from football. It gives leaders a vehicle that they...
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The Power Of The Open-Ended Question
October 1, 2007, 12:00am PDT
Leadership is influencing other people's behaviors in ways that generate better sustainable desired results for the organization and the people in it. Leadership has nothing to do with titles,...
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The Power Of Counter-Intuitive Thinking
August 10, 2007, 12:00am PDT
Just as salespeople have to rethink how they approach a customer to close more business, corporate leaders need to rethink how they present their vision for the company to their constituents. "Too...
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White Papers
Do You Know How To Give Constructive Feedback?
February 8, 2008, 12:00am PST
Knowing how to give corrective feedback constructively can be the difference between having a motivated, "I want to do my best" team and employees who feel misunderstood, unappreciated, and...
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White Papers
Managing Millennials
June 19, 2007, 12:00am PDT
Millennials are people born between 1980 and 2000. They share a generational personality that is highly misunderstood by preceding generations who often misinterpret their motivation as impatience...
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White Papers
Four Key Practices For Developing Global Leaders
August 5, 2010, 12:00am PDT
Some organizations are working harder than others to adapt to the global playing field. A new Institute for Corporate Productivity(i4cp) study, commissioned by American Management Association,...
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White Papers
Getting Unstuck
November 1, 2007, 12:00am PDT
So many people these days find themselves in positions from which they feel they derive less than they put in. They are frustrated with the return on their effort, yet they have a hard time...
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White Papers
The Problem With Work/Life Balance
April 1, 2008, 12:00am PDT
Everyone talks about the importance of achieving the elusive work/life balance. But in my opinion, trying to find perfect balance is a pipe dream - a wasted effort. In today's fast-paced workplace...
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White Papers
Becoming An Employee-Centered Organization
April 1, 2010, 12:00am PDT
Most managers view their employees as a resource. What kind of work can I get out of them? How can the employee help meet deadlines? How can I maximize the worth of this employee? All those...
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7 Publicity Myths That Can Hurt Your Business
January 1, 2010, 12:00am PST
Every business needs a cost-effective way to keep its name, products, or services in front of its prospects and customers. For many business owners, publicity is the key to such recognition and...
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Networks: A Leader's Secret Weapon
June 13, 2007, 12:00am PDT
No one's claiming it "Takes a village" to run an organization, but leaders are finding that their formal and informal networks can make a critical difference in getting their complex jobs done. To...
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White Papers
Boosting Worker Engagement In Tough Times
April 3, 2008, 12:00am PDT
Engagement is always critical but never more so than during tough economic times. When resources become leaner and employees are asked to do more with less, stress levels can climb and engagement...
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Working To Create A Sustainable World
November 13, 2008, 12:00am PST
How can a company demonstrate to the world, certainly to its employees, that it is serious about sustainability? According to Peter Senge, the answer is more than a fancy sustainability report....
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White Papers
If You Want A More Successful Employee Referral Program, Think Experience
October 2, 2007, 12:00am PDT
If you want a more successful Employee Referral Program, you first need to make sure you are giving your employees something to brag about. As in our hypothetical resort scenario, job one is to...
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White Papers
Face Your Fears (Don't Be Your Own Worst Enemy)
January 23, 2008, 12:00am PST
You can improve your life by taking control of self-defeating thoughts, feeling and behaviors. That is the thesis underlying cognitive behavior therapy, founded by Dr. Albert Ellis, who died in...
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White Papers
Before You Retire
July 23, 2008, 12:00am PDT
Before making the decision to retire, you must figure out how much income you will need to supplement your lost wages. This may sound obvious, yet it is often ignored. Prepare a detailed review of...
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White Papers
Who's Afraid Of Deadlines?
November 1, 2007, 12:00am PDT
Every deadline, big and small, requires a map. How one is going to get to the end state, and in what order, must be plotted out on a piece of paper, not etched in stone. The Turner timeline is a...
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White Papers
Minor Changes Can Lead To Major Improvements
July 12, 2007, 12:00am PDT
Build a comprehensive model of your customers' purchase decision process. You can only optimize your company if you know what factors trade off when you customer is choosing among competitive...
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White Papers
Learning To Just Say NO
March 4, 2010, 12:00am PST
First, let's set some ground rules. Let's agree that 80 percent of the time you'll say a resounding yes to your obligations at work, at home, and in the community. Beyond that, you may also...
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White Papers
Shifting To A Customer-Centric Focus
August 18, 2009, 12:00am PDT
If there's a thread linking Best Buy, Staples, Walmart, and any number of other great businesses, it's this: they share a common basis for decision-making in every functional area, and that basis...
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Leading Change, One Move At A Time
October 23, 2007, 12:00am PDT
Which is exactly what the most successful leaders do today in response to the constantly shifting and always uncertain facts of life in the modern business world. They work out a general plan for...
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White Papers
A "Sure" Thing: How Empowering Customer Service Reps Leads To Increased Revenue
January 1, 2010, 12:00am PST
In an online world, there's no hiding poor customer service. With instant access to information and the ability for customers to easily share their experiences with millions of others through...
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White Papers
The High Cost Of Bad Bosses
October 23, 2007, 12:00am PDT
Most people who have been in the workforce for a while have suffered at least one bad boss. The tales about such managers can become the stuff of legend or satire. But those tales can also mask...
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White Papers
The Future Of Advice
April 28, 2008, 12:00am PDT
Technology may continue to speed a worldwide information revolution, but Schrage points out that "while good advice is surely good information, good information is not necessarily good advice."...
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White Papers
White Men Can't Lead (Everyone)
September 18, 2007, 12:00am PDT
Today's leadership models, although they may differ from person to person and method to method, generally have a common bias toward Western- or European-influenced ways of thinking. We're leading...
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White Papers
Debunking The Myths About Successful Companies
July 8, 2008, 12:00am PDT
In the course of writing book Tuned In, the authors analyzed hundreds of successful companies and determined that most have a single dominant focus that drives their approach to business. Think of...
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New Survey Shows Time's A Wastin' -Workers Goof Off More Than Two Hours A Day
August 5, 2008, 12:00am PDT
According to a Web survey by America Online and Salary.com, the average worker admits to frittering away 2.09 hours per day, not counting lunch. Over the course of a year (and even after...
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White Papers
Dealing With The Bad Boss
October 28, 2008, 12:00am PDT
According to a recent survey, 15 million American workers report having bad bosses, and more than one-third of workers (36%) feel some pressure to stay with a bad boss because of the current...
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Expanding And Managing Energy For Greater Productivity, Engagement, And Health
October 8, 2009, 12:00am PDT
There's a human energy crisis in the business world. Managers and employees have endured the worst economic downturn in 60 years. The demands on our energy are at an all-time high. Everyone in the...
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Three's Company: How To Dramatically Increase Productivity With Small Teams
September 18, 2007, 12:00am PDT
Just as breaking large numbers into smaller groups makes them significantly more manageable, organizing your employees into small teams will do the same for your workforce. In fact, if you don't...
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Having A Hard Time Managing Change? You're Not Alone
June 5, 2008, 12:00am PDT
Let's say you're driving a car. Make it a high-performance model. It's a splendid ride because you're in complete control of a powerful machine. Now let's say your brake lines have been cut. Not...
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The Science Of Sales Growth In A Recession
June 1, 2010, 12:00am PDT
As the global economy continues to tighten, most businesses realize that they won't get different results by continuing to do things the same way. But much of the science for growing in a...
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The Performance Paradox: When Less Is More
December 20, 2007, 12:00am PST
Every leader dreams of finding the magic bullet that will increase creativity, boost productivity, and improve morale. Surprisingly, one of the most effective solutions may be the most...
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DREAM Delegation
January 1, 2010, 12:00am PST
If you have difficulty delegating, you may want to practice DREAM Delegation, a systematic way to organize your thoughts prior to assigning someone a project, suggests Nannette Rundle Carroll in...
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White Papers
Leadership Lessons From Super Bowl XLII
March 13, 2008, 12:00am PDT
Super Bowl XLII was a thriller that kept us on the edge of our seats right up until the clock ran out. Yet, as exciting as the game itself was, the real drama of the Super Bowl occurred before the...
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Does Social Networking Boost Productivity?
July 9, 2007, 12:00am PDT
Most employers still don't know what to make of online social networking technologies. In recent years, the press has been abuzz about how young people are crowding onto social networking sites...
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White Papers
Signs Of An Executive In Crisis
October 17, 2007, 12:00am PDT
In athletics, as well as in the workplace, some people perform below their proven ability when the pressure is high. They become tense and self-conscious, almost as if they are deliberately trying...
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Why Effective Networking Is Now More Critical Than Ever
October 6, 2009, 12:00am PDT
Whether you are seeking a new job, looking to create job security in your company, or interested in building new client relationships for your business, networking is now more important then ever....
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White Papers
Create A More Successful Work Environment With Feng Shui
December 20, 2007, 12:00am PST
How do you feel at work? Are you energized, confident, and creative? Or do you feel bogged down, stifled, perhaps even threatened? Whether you occupy a corner office or are a cubicle dweller, the...
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White Papers
Accentuating The Positive To Improve Productivity
August 6, 2008, 12:00am PDT
Strictly speaking, productivity is all about comparing inputs with outputs, for example, how many widgets Jane or Joe Employee (or their workgroup or their company or even their country) can crank...
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White Papers
Getting Through The Exit Maze
August 22, 2007, 12:00am PDT
As business owners mature, they naturally begin reflecting on their careers and what they want to do with the rest of their lives. They begin thinking about their greatest asset, the business...
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White Papers
Making Your Business Partnerships Work
January 1, 2010, 12:00am PST
Not much has changed in 2,300 years. Success still requires us to form alliances, and miscommunication and poor planning still dooms many of them to failure. In fact, the problems may be worse...
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Six Strategies To Recession Proof Your Job And Career
June 29, 2009, 12:00am PDT
If the bad economic news is making you feel anxious about your career or afraid of losing your job, there are actions you can take right now to improve your soft skills in ways that will help you...
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10 Things You Don't Know About Managing Your Business Operations Risks
April 15, 2008, 12:00am PDT
Operational risks are those that impact the continuity of your core business functions. Whether the precipitating event is severe weather, a dock strike, an act of internal sabotage, a pandemic...
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White Papers
How To Lose Like A Winner
September 9, 2008, 12:00am PDT
Every leader should know how to lose. Failure is not something they teach you in school; it is something life teaches you. You may experience it on the playground when you get knocked down....
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White Papers
Partying During The Downturn
November 24, 2008, 12:00am PST
Company executives, HR people, and other managers face a difficult decision this year: to party or not to party. In the wake of recent layoffs, the prospect of possible future cuts, and as a...
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HR Best Practices During Organizational Change
November 13, 2008, 12:00am PST
Over time, companies of all sizes encounter some form of organizational change. Whether buying a competitor, being acquired, or announcing an employee layoff - effective communication and the fair...
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White Papers
The Case For 'Greener' Data Centers
February 12, 2008, 12:00am PST
Many large IT organizations face escalating data-center energy costs that may soon account for more than half of their IT budget (where only several years ago it comprised less than 10%). Driven...
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Creating Adaptive Organizations
January 1, 2010, 12:00am PST
The foundation of any bottom-up transformation starts with the empowerment of self-motivated, self-directed teams. An abundance of structure and rule-setting tends to inhibit creativity and...
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The Five Biggest Mistakes Managers Make In Recognizing Their Employees
April 8, 2010, 12:00am PDT
A recent study confirms that the vast divergence between employee satisfaction and management appraisal is quite common, as well as confusing and expensive to organizations today. How could an...
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Crafting A Bold And Compelling Future
January 1, 2010, 12:00am PST
Many companies begin formulating their strategy without addressing the hallway conversations. Others go through the motions without addressing critical context issues. In both cases, they...
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Drawing A Line: How Many Personal Issues Belong At Work?
October 21, 2009, 12:00am PDT
We all wish everyone would leave their personal problems at the office door and just get the work done. Paradoxically, most of us also wish we could help when an employee's personal situation...
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Trigger Points Provide The Key To Changing Your Company's Performance Levels
January 1, 2010, 12:00am PST
There's nothing wrong with having "Hope" in tough times, but clearly "hope" is not a business strategy, a fact that's become very evident in recent history, given these tough economic times....
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White Papers
Great Teams: The Extraordinary Unity Of U2
August 20, 2008, 12:00am PDT
The rock band U2 has had a phenomenal run since it came together in 1976, winning a remarkable 22 Grammy awards - more than any band in history. Critics rave over U2's music and fans worldwide...
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White Papers
Knowing When To Go On The Offensive
September 17, 2009, 12:00am PDT
"The best defense is a good offense." As the nation recovers from the worst depression since the 1930s, this axiom is a very apt metaphor for business leaders to follow. But when is the right time...
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Improve Your Personal 'Curb Appeal'
January 7, 2010, 12:00am PST
Of course, Westen is referring to personal curb appeal. "One of the main determinants of electoral success," he explains, "is simply a candidate's curb appeal. Curb appeal is the feeling voters...
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