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Avaya
(232 results)-
White Papers
Contact Centers for Dummies
March 14, 2007, 12:00am PDT
With the emergence of worldwide competition in the contact center business, it's become increasingly important for contact center professionals to work from a defined methodology. This guide...
Provided by Avaya
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White Papers
QSIG Separation of Bearer and Signaling in Avaya Communication Manager
July 1, 2003, 12:00am PDT
QSIG is part of the Avaya Communication Manager offer to support enterprise-wide feature-transparent networking. QSIG is also an ISO standard for interoperability between communications platforms...
Provided by Avaya
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White Papers
SIP (Session Initiation Protocol) In Enterprise Class IP Telephony Networks
March 20, 2002, 12:00am PST
This paper explores some of the benefits that SIP - properly deployed - can provide to the enterprise. Topics discussed include: the value that SIP brings to the enterprise, how SIP can exploit...
Provided by Avaya
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White Papers
Small Business Unified Communications for Dummies
January 1, 2009, 12:00am PST
Staying connected to your customers and colleagues is critical to the success and survival of your business. They need to be able to contact you — whether you're in the office or on the road. With...
Provided by Avaya
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White Papers
Accelerating Unified Communications with an Enterprise-Wide Architecture
January 1, 2009, 12:00am PST
This Yankee Group report defines unified communications, the business drivers, raises awareness of the challenges associated with deployment, and then defines what a new architecture should look...
Provided by Avaya
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White Papers
The Avaya one?X Deskphone Value Edition IP Telephones
February 1, 2009, 12:00am PST
Avaya one-X Deskphone Value Edition is a new, value-priced family of deskphones designed to meet basic communication needs in a low-cost package with the quality and reliability one expects from...
Provided by Avaya
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White Papers
Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service - Moving Beyond "Flatten, Consolidate, Extend" Leveraging SIP and Open Standards
March 1, 2008, 12:00am PST
New technology and changing business drivers are leading organizations to take the next step in open standards architectures. Intelligent Customer Routing facilitates new intelligent customer...
Provided by Avaya
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White Papers
Is Your Self-Service Solution Self Serving?: Address the Impact of Market Pressures Now
April 1, 2009, 12:00am PDT
Today's struggling economy has posed challenges to businesses and customers alike. Organizations must operate more efficiently while still retaining and attracting customers. Customers have less...
Provided by Avaya
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White Papers
Virtualizing Contact Centers: The EDS-Avaya Approach - The Inevitability of Data/voice Convergence in Contact Center Environments, and How Companies Today Are Benefiting From It
October 1, 2008, 12:00am PDT
All technology evolves over time And in the same way it took a few years to evolve PC storage - from floppy disks to CD-ROMs to thumb drives in a USB port - in the midst of a similar phenomenon...
Provided by Avaya
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White Papers
Innovations in Avaya IQ: Advances in Contact Center Reporting to Help You Solve Problems
April 1, 2009, 12:00am PDT
Avaya worked with customers just like to design Avaya IQ, the next-generation contact center reporting platform, so that Avaya IQ provides intelligent solutions for the business problems face...
Provided by Avaya
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White Papers
Avaya Proactive Outreach Solutions: Make the Most of Outbound Customer Contact
February 1, 2009, 12:00am PST
Outbound calls can be a depersonalized experience for customers. The outbound dialer may not be linked to business systems, thus a customer call may not be related to any current event in the...
Provided by Avaya
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White Papers
Extend the Value of Microsoft Applications With Avaya Unified Communications: A Step-by-Step Guide for IT Leaders on the Considerations, Options and Benefits of Unifying Communications
July 1, 2008, 12:00am PDT
To realize the value of unified communications, most enterprises will have to integrate new communications solutions within existing infrastructures. Because some legacy systems will not offer a...
Provided by Avaya
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White Papers
Best Practices for Home Agents
February 1, 2008, 12:00am PST
A home agent is a contact center agent who works solely from home. The best practices described in this paper do not necessarily apply to every telecommuter, virtual office worker, or home-based...
Provided by Avaya
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White Papers
Getting to First in Line: Utilizing Proactive Notification to Improve Collection
October 1, 2008, 12:00am PDT
Proactive notification solutions offer great promise for financial companies looking to overcome the headwinds of the current economic slowdown. Avaya's Proactive Outreach for Financial Services...
Provided by Avaya
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White Papers
Preparing for the Unexpected: Utilizing Avaya to Help Build Your Communications Continuity Capability
July 1, 2008, 12:00am PDT
Communications continuity is a vital part of business continuity planning that should be a high priority for business leadership team. Complacency, based upon the high availability of...
Provided by Avaya
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White Papers
Application Notes for Configuring SIP Connectivity Between Avaya Voice Portal and Avaya Communication Manager Using Avaya SIP Enablement Services - Issue 1.0
June 11, 2007, 12:00am PDT
This paper describe how to configure SIP connectivity between Avaya Voice Portal (VP) and Avaya Communication Manager using Avaya SIP Enablement Services (SES). The configuration consists of an...
Provided by Avaya
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White Papers
Turning Facts Into Intelligence With Avaya IQ: How the Avaya IQ Data Model Provides a Platform for Harnessing Information in Your Contact Center
June 1, 2008, 12:00am PDT
Avaya IQ is a new way of seeing contact center Conventional reporting is like watching a televised football game with a single camera. Only with many perspectives can one really analyze the game....
Provided by Avaya
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White Papers
Resolving the New Challenges of Crisis Response, Learning Experience and Higher Productivity
January 20, 2009, 12:00am PST
Higher education institutions today face significant issues which require a greater reliance on IT and communications for increased anytime, anywhere connections. At the same time, higher...
Provided by Avaya
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White Papers
Reducing the Cost of Service Delivery to Retail Banking Customers: "Higher Performance at a Substantially Lower Cost"
February 12, 2009, 12:00am PST
This Avaya & IBM Thought Leadership Point of View is designed for retail banking executives with responsibility for customer service, operations, security, business continuity, IT and...
Provided by Avaya
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White Papers
Communications Solutions for Pandemic Planning
May 1, 2009, 12:00am PDT
This paper explores the business risks posed by one aspect of a pandemic: how to handle communications in this critical time. It also suggests some ways for enterprises to limit the economic...
Provided by Avaya
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White Papers
Avaya Strategic Communications Consulting
February 1, 2009, 12:00am PST
In the successful business, executive vision is just the starting point. In order to be realized, a vision must first have a corresponding strategy, and then that strategy must be tightly linked...
Provided by Avaya
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White Papers
Secure Access Link
May 1, 2009, 12:00am PDT
The new architecture eliminates the Avaya requirement for unfettered 24x7 accesses to customers' network equipment. Customers can take advantage of channel-neutral support by enabling...
Provided by Avaya
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White Papers
Proactive Outreach: Keeping Your Patients Happy and Your Costs Low
February 1, 2009, 12:00am PST
Healthcare facilities are facing many of the same challenges and demands as other industries. As a Healthcare Provider it can be difficult and costly to provide the kind of personalized care and...
Provided by Avaya
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White Papers
Avaya's Approach to Next Generation 911
June 1, 2009, 12:00am PDT
This Avaya white paper will highlight how the public safety answering point can be transformed with advanced call center technologies that can achieve interoperability, accommodate the addition of...
Provided by Avaya
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White Papers
Avaya Unified Communications: The Business Value of Unifying Communications
October 1, 2008, 12:00am PDT
The purpose of this paper is to provide an overview of the business value related to Avaya and Microsoft's joint Unified Communications solutions. This includes paper valuable information to help...
Provided by Avaya
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White Papers
The Secrets of Capturing Value From Unified Communications
October 1, 2008, 12:00am PDT
Unified Communications (UC) is now delivering consistently positive results through targeted implementations. Applications and benefits are documented in both User Productivity (UC-U) and Business...
Provided by Avaya
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White Papers
Proactive Outreach: Keeping Your Customers Happy and Your Costs Low
February 1, 2009, 12:00am PST
This white paper provides an overview of proactive customer service. By implementing new and innovative strategies, business can anticipate customer needs - and automatically deliver targeted,...
Provided by Avaya
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White Papers
Capture Value From Unified Communications
May 1, 2009, 12:00am PDT
This white paper describes ways to make businesses communications more effective, changes should consider, and returns on investment that companies have achieved by engaging professional services...
Provided by Avaya
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White Papers
Avaya IQ - Building Upon the Strengths of CMS: Avaya IQ Delivers New Reporting and Analytics Capabilities to Give You Intelligence Into Your Contact Center Operations
April 1, 2009, 12:00am PDT
Companies who use Avaya contact centers have long depended upon Call Management System (CMS) as an essential tool in managing their centers. This paper describes how a new offering, Avaya IQ,...
Provided by Avaya
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White Papers
Resident Expert: Customer Service Throughout the Enterprise
March 1, 2009, 12:00am PST
The buzz about the term "Resident Expert System" comes from the value these secret agents deliver in increased customer satisfaction and sales effectiveness. For customer service leaders who want...
Provided by Avaya
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Software
Avaya one-X Mobile 1.1.5 (Mobile)
November 18, 2009, 12:00am PST
Avaya one-X Mobile for iPhone delivers Unified Communications to mobile workers to manage business calls, voice mail, calls logs and corporate directories. This application enhances productivity...
Provided by Avaya
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Case Studies
Prometric Delivers World?Class Customer Service With Avaya Voice Portal and Other Avaya Contact Center Applications
June 1, 2009, 12:00am PDT
Prometric's latest challenge was to reduce the cost of maintenance and programming for the IVR system (Genesys Voice Portal was their existing model) and to improve the reporting capabilities. In...
Provided by Avaya
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Case Studies
Bert Fish Medical Center Improves Productivity, Customer Service, and Patient Care With Avaya IP Communications
April 1, 2009, 12:00am PDT
The medical center needed a reliable, easy-to-manage enterprise communications solution that would seamlessly interconnect its seven (soon to be nine) locations on a single VoIP platform. Goals...
Provided by Avaya
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Case Studies
City of Newark Improves Citizen Services With Avaya IP Communications Technologies
March 1, 2009, 12:00am PST
The Mayor and City Council wanted to establish a consolidated call center to provide constituents with one telephone number for quick, reliable access to these non-emergency city services. Many of...
Provided by Avaya
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Case Studies
AAA New York Shifts Membership Services Into High Gear With Avaya Services
March 1, 2009, 12:00am PST
AAA New York had grown dramatically during the past years to 12 offices throughout New York. Each office was served by a separate communications system, and all systems came from a variety of...
Provided by Avaya
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Case Studies
The Biggest Private Insurance Company in Serbia Ramps Up Performance With Contact Center
January 1, 2009, 12:00am PST
Delta Generali Osiguranje was looking for a telecommunications solution which ensured cost-efficient and user-friendly customer service. Delta also wanted to learn more about client needs so they...
Provided by Avaya
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Case Studies
Vail Resorts Is Expanding Its Personalized Customer Service Capabilities Through Multi-Channel Communications Enabled by Avaya Interaction Center
March 1, 2009, 12:00am PST
Vail Resorts takes an extremely proactive approach to establishing a state-of-the-art contact center and online reservations service, to meet the expectations of their customers and provide the...
Provided by Avaya
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Software
Avaya one-X Mobile 5.2 5.2 (iOS)
January 15, 2010, 12:00am PST
Avaya one-X Mobile for iPhone delivers Unified Communications to mobile workers to manage business calls, voice mail, calls logs and corporate directories. This application enhances productivity...
Provided by Avaya
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White Papers
Avaya SIP Enablement Services (SIP) 3.0 / Ports and Protocols
August 12, 2005, 12:00am PDT
This white paper covers the network ports and protocols used by the Avaya Converged Communications Server 3.0 (SES), Avaya SIP User Agents (includes Avaya IP Softphone R5.x, Avaya SIP Softphone,...
Provided by Avaya
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Case Studies
The Decision to Deploy Hosted IP Telephony
November 1, 2004, 12:00am PST
The popularity of IP Telephony is growing steadily as an increasing number of companies realize the cost savings and enhanced productivity benefits of IPT technology. Far from being forced into a...
Provided by Avaya
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Software
AvayaLive Connect 0.0.1 (iOS)
April 23, 2012, 12:00am PDT
AvayaLive Connect is an easy-to-use software application that securely extends unified communications to iPhone for mobile workforce. It is designed to give mobile users quick access to...
Provided by Avaya
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Software
Avaya Flare Communicator Customer Feedback Edition 0.0.1 (iOS)
May 3, 2012, 12:00am PDT
Avaya Flare Communicator - Customer Feedback Edition enables Avaya customers to experience our latest innovations. This release provides support for IP Office 8.1. It delivers enterprise...
Provided by Avaya
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Software
Performance Center Mobile Supervisor 1.04.18 (iOS)
June 20, 2011, 12:00am PDT
Avaya Aura Performance Center Mobile for Supervisors unshackles contact center supervisors from their desks. It allows supervisors to monitor queues, identifying queues in poor health, and enables...
Provided by Avaya
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Software
Avaya one-X Mobile 6.1 6.1.0.0.40 (iOS)
December 6, 2010, 12:00am PST
*** PLEASE DELETE ALL PREVIOUS VERSIONS BEFORE INSTALLING THIS VERSION ****** Requires Avaya one-X Client Enablement Services Release 6.1 Build 717 ***Avaya one-X Mobile for iPhone Release 6.1...
Provided by Avaya
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Software
Avaya one-X Mobile Preferred for IP Office 0.0.1 (Mobile)
April 4, 2012, 12:00am PDT
Avaya one-X Mobile Preferred for IP Office is an easy-to-use software application that securely extends unified communications to iPhone for mobile workforce. It is designed to give mobile users...
Provided by Avaya
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Software
Avaya Mobile Activity Assistant 1.0.1 (Mobile)
September 8, 2011, 12:00am PDT
Avaya Mobile Activity Assistant allows mobile workers to send and receive actions and notifications. Actions are prioritized by urgency and importance and displayed so that they can be processed...
Provided by Avaya
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Software
Avaya Flare Communicator 1.0.1 (Mobile)
November 10, 2011, 12:00am PST
Avaya Flare Communicator delivers enterprise communication capabilities to your iPad. It extends the capabilities of your enterprise Avaya Aura communications environment over a Wi-Fi or 3G...
Provided by Avaya
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Software
Avaya one-X Mobile for IPO 1.6.0-4326 (Android)
December 11, 2011, 12:00am PST
**PLEASE READ CAREFULLY**Avaya one-X Mobile Preferred for IP Office is an application for Android powered smart phones to be used by mobile workforce and will work with Avaya IP Office 8.0 with...
Provided by Avaya
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Software
Avaya SalesPro 1.2 (Mobile)
December 23, 2010, 12:00am PST
Avaya SalesPro is a sales tool that has been developed to assist Avaya Associates and our Business Partners to better understand and more confidently position Avayas market-leading products.Access...
Provided by Avaya
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Software
Avaya one-X Mobile SIP 1.0.1-9 (iOS)
July 11, 2011, 12:00am PDT
Avaya one-X(R) Mobile SIP for iOS delivers enterprise telephony capabilities to your iPod touch, iPhone or iPad. It allows you to use the telephony services of your enterprise Avaya Aura...
Provided by Avaya
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White Papers
Succession: Measuring Transfer of Code and Developer Productivity
September 22, 2008, 12:00am PDT
Code ownership transfer or succession is a crucial ingredient in open source code reuse and in offshoring projects. Measuring succession can help understand factors that affect the success of such...
Provided by Avaya
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Software
Avaya one-X(R) Mobile Lite 1.5 (iOS)
December 14, 2009, 12:00am PST
Avaya one-X Mobile Lite for iPhone provides Avayas powerful Extension to Cellular features to mobile users and enables them to remain productive with single phone number and single voicemail...
Provided by Avaya
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Software
Avaya 3100 Mobile Communicator 1.0.5 (iOS)
July 22, 2010, 12:00am PDT
The Avaya 3100 Mobile Communicator extends enterprise-based voice and unified communication services to your iPhone. ***This application requires that an Avaya 3100 Mobile Communicator Gateway...
Provided by Avaya
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Software
Avaya one-X Mobile 5.2 5.2 (iOS)
January 15, 2010, 12:00am PST
Avaya one-X Mobile for iPhone delivers Unified Communications to mobile workers to manage business calls, voice mail, calls logs and corporate directories. This application enhances productivity...
Provided by Avaya
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Software
Avaya one-X Mobile 1.1.5 (Mobile)
November 18, 2009, 12:00am PST
Avaya one-X Mobile for iPhone delivers Unified Communications to mobile workers to manage business calls, voice mail, calls logs and corporate directories. This application enhances productivity...
Provided by Avaya
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Software
Avaya 802.11a/b 2.0.306.0 (Windows)
November 20, 2002, 12:00am PST
Avaya 802.11a/b
Provided by Avaya
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Software
Avaya VPNet Virtual Adapter 5.0.2157.1 (Windows)
October 19, 1999, 12:00am PDT
Avaya VPNet Virtual Adapter
Provided by Avaya
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Software
Avaya Wireless PC Card 7.62.0.390 (Windows)
June 28, 2002, 12:00am PDT
Avaya Wireless PC Card
Provided by Avaya
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Software
Avaya Wireless USB Card 7.62.0.391 (Windows)
July 11, 2002, 12:00am PDT
Avaya Wireless USB Card
Provided by Avaya
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White Papers
Enhancing Application-Layer Multicast for P2P Conferencing
December 14, 2006, 12:00am PST
While Application-Layer Multicast (ALM) can reduce latency and permit deployment in networks without network-layer multicast, often, it does not leverage application specific behavior. For...
Provided by Avaya
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White Papers
Avaya Professional Services Cost Take-Out Services: Driving Down IP Telephony Costs
May 1, 2009, 12:00am PDT
In today's challenging economy, many organizations are shifting their focus to reduce costs for improved margins, allowing them to make strategic investments in key growth areas. These cost...
Provided by Avaya
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White Papers
Secure Network Guest Access With the Avaya Identity Engines Portfolio
June 1, 2010, 12:00am PDT
Organizations welcome a steady stream of vendors, partners, training class attendees and other visitors who arrive with immediate needs for network access. IT staff must deliver network services...
Provided by Avaya
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White Papers
Creating a Fit for Purpose Network Architecture
September 1, 2010, 12:00am PDT
Today's enterprise network needs to be a highly focused resource capable of providing a mobile and diverse workforce with efficient, effective access to the tools and applications that drive...
Provided by Avaya
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White Papers
Deploying Secure Wireless Network Services: The Avaya Identity Engines Portfolio Offers Flexible, Auditable Management for Secure Wireless Networks
June 1, 2010, 12:00am PDT
Deploying a secure, authenticated wireless network is a business challenge that has to balance user flexibility with security. The Avaya Identity Engines portfolio of network identity management...
Provided by Avaya
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White Papers
Business Value Reporting and Analytics
June 1, 2009, 12:00am PDT
Customer service is a key differentiator in any competitive business climate. To make the most of every customer interaction, businesses must have a firm understanding of their customer's service...
Provided by Avaya
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White Papers
Benchmarking in the Contact Center: Tips for Managing What You Measure
September 1, 2010, 12:00am PDT
Contact centers are not the only areas of the enterprise having to do more with less. However, there are few other areas where the results of this challenge can have a greater impact on customer...
Provided by Avaya
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White Papers
Transforming the Contact Center for a New Era of Customer Experience Management
June 1, 2010, 12:00am PDT
Enterprise customer service operations are going through a transition in response to changing demographics and new technologies for communication and interaction. Companies can benefit from this...
Provided by Avaya
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Product Specs
Avaya Proactive Outreach for Financial Services
February 3, 2009, 12:00am PST
Increased competition and economic instability are among the many factors that make attracting new customers and retaining existing ones an ongoing challenge for financial services organizations....
Provided by Avaya
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Product Specs
Avaya Agile Communication Environment Integration With IBM Desktop Software
March 17, 2010, 12:00am PDT
One of the many plug-and-play applications available from Avaya Agile Communication Environment (ACE) involves integration of multi-vendor telephony and video systems with IBM desktop software....
Provided by Avaya
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Product Specs
Avaya Agile Communication Environment Integration With Microsoft Desktop Software
March 13, 2010, 12:00am PST
One of the many plug-and-play applications available from Avaya Agile Communication Environment (ACE) involves integration of multi-vendor telephony and video systems with Microsoft desktop...
Provided by Avaya
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Product Specs
Avaya 1692 IP Speakerphone: A High-Quality, IP-Enabled Speakerphone for Conference Rooms
July 26, 2010, 12:00am PDT
The Avaya 1692 IP Speakerphone provides the convenience and productivity benefits inherent in a powerful, hands-free conference phone. It delivers the extensive set of Avaya Aura features directly...
Provided by Avaya
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Product Specs
Avaya Agile Communication Environment Hot Desking: Realize the Business Value of Flexible Working and Single Number Reach
March 4, 2010, 12:00am PST
Avaya Agile Communication Environment Hot Desking provides a Web interface for users to manage their various phone and video devices. It integrates with a company's existing single or mixed-vendor...
Provided by Avaya
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Product Specs
Avaya Aura System Manager: Simpler, Unified Management for Avaya Aura
October 3, 2010, 12:00am PDT
Avaya Aura System Manager provides centralized administration for multiple instances of Avaya Aura Session Manager and Avaya Aura Communication Manager today, and is designed to manage all Avaya...
Provided by Avaya
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Product Specs
Avaya One-X Deskphone 9670G: One-Touch Access to Contacts, Information, and Applications
April 8, 2009, 12:00am PDT
The new Avaya one-X 9670G Deskphone is designed for the "Essential" user: someone who is constantly on the phone, handling multiple calls and is often mobile. The latest addition to the Avaya...
Provided by Avaya
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Product Specs
IP Office Contact Center Applications
September 16, 2007, 12:00am PDT
Avaya IP Office Contact Center applications are specifically designed for the needs and budgets of small to medium businesses. Contact Center applications include the Compact Business Center and...
Provided by Avaya
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Product Specs
Avaya One-X Speech
June 16, 2009, 12:00am PDT
Avaya one-X Speech lets mobile, remote and office workers easily access important communications tools and information via any telephone using simple and intuitive speech commands. Avaya one-X...
Provided by Avaya
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Product Specs
Avaya One-X Deskphone Value Edition
January 29, 2009, 12:00am PST
Avaya one-X is a portfolio of communications solutions that deliver a powerful and consistent communications experience for the end user - across a variety of devices and interfaces. Avaya one-X...
Provided by Avaya
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Product Specs
Avaya Contact Center Express 4.1
December 7, 2009, 12:00am PST
Avaya Contact Center Express (CCE) is a cost-effective, easy-to-implement, screen pop contact center solution specifically designed for Avaya Communication Manager and Avaya Call Center Elite; CCE...
Provided by Avaya
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Product Specs
Avaya One-X Deskphone 9640/9640G IP Telephone
May 12, 2009, 12:00am PDT
The Avaya one-X Deskphone solution family features an intuitive user interface which helps to make users proficient and confident in performing common telephone tasks such as setting up a...
Provided by Avaya
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Product Specs
Avaya Ethernet Routing Switch 8800
April 7, 2010, 12:00am PDT
Virtualization can transform your IT infrastructure and your business by providing a clear path to advanced applications that create a unified communications environment. Virtualization delivers...
Provided by Avaya
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