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Avaya
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Case Studies
Avaya Case Study: CSK Systems Corporation
February 1, 2009, 12:00am PST
CSK Systems Corporation, as a BtoB service provider, is one of the core members of the CSK Group. They wanted Different voice infrastructure at each center made systems difficult to integrate....
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Case Studies
Gardner-Webb University Leverages Speed, Reliability, and Cost Savings Across a Wide Range of Advanced Telecommunications Applications
September 1, 2009, 12:00am PDT
Boiling Springs, North Carolina - Gardner-Webb University has a long-standing commitment to providing state-of-the-art technology for staff and students, and for many years Avaya solutions have...
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Case Studies
ConServe Deploys an Avaya Contact Center Solution to Ensure Superior Service, Security, and the Capacity for Rapid Growth
October 1, 2008, 12:00am PDT
ConServe is a rapidly growing debt collection agency that serves the academic, utility, financial, government, and retail markets. ConServe wanted to upgrade its analog PBX system with a solution...
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Case Studies
Avaya Case Study: Belfor
March 1, 2009, 12:00am PST
BELFOR is a global recovery company that specializes in responding to insured incidents through a network of 16 response centres .BELFOR needed a reliable and scalable telephony solution that...
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Case Studies
Avaya Case Study: Royal Star and Garter
April 1, 2009, 12:00am PDT
The Royal Star and Garter charity has provided an outstanding quality of nursing and therapeutic care to disabled ex-servicemen. The Royal Star and Garter Homes charity needed a telephony system...
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Case Studies
From Business Continuity to Integrated Mobility With Avaya IP Office
March 1, 2010, 12:00am PST
CST Direct, a leading provider of office machines, was looking for a solution to connect mobile employees and improve the level of service it could provide to its customers. It also required an...
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Case Studies
Avaya Video Communication
July 1, 2009, 12:00am PDT
Like other universities, Western Kentucky University (WKU) is challenged with attracting students and faculty, and its support for academics and campus life is a key to success. One competitive...
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Case Studies
New Frameworks for Improving Service to Customers - Avaya Aura 6.0
July 1, 2010, 12:00am PDT
Birmingham, United Kingdom - Geomant is an enterprise solutions company focusing on delivering contact centre integration and unified communications solutions .As a provider of software and...
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Case Studies
Avaya Helps to Develop Affinion International's Contact Center - A Long-Term Collaboration
November 1, 2008, 12:00am PDT
Affinion France specialises in relationship marketing. It designs, implements and applies loyalty programmes, which are integrated into its clients' offerings. Affinion requires a permanent...
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Case Studies
911 ETC Helps Consumer Goods Company Comply With E911 Safety Regulations
November 1, 2009, 12:00am PDT
The company discovered that several of its sites throughout the U.S. were not in compliance with newly mandated E911 requirements. Because the company is committed to cultivating a safe work...
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White Papers
Sagem-Interstar - Enabling IP Faxing in a VoIP Environment
May 12, 2009, 12:00am PDT
Sagem-Interstar, a Gold-level member in the Avaya DevConnect Program, provides the future-ready XMediusFAX boardless T.38 IP fax server for organizations that have deployed, or plan to deploy,...
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White Papers
Developing Client-Side IP Call Recording Applications Using Avaya Application Enablement Services
October 1, 2008, 12:00am PDT
The ability to record calls is increasingly important in call center and other business communications environments. For example, it may be necessary to record calls to comply with legal...
Provided by Avaya
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Product Specs
Avaya 1000 Series Video Conferencing Systems
August 25, 2010, 12:00am PDT
Avaya 1000 Series Video Conferencing systems is a suite of low cost, low bandwidth, high definition video endpoints - for point-to-point or between-system video, addressing the needs of small...
Provided by Avaya
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Product Specs
Avaya Aura Collaboration Server
September 15, 2010, 12:00am PDT
Today's businesses must be one step ahead of the competition. Productivity-enhancing communications solutions are a key element of an overall strategy. However, trialing new applications can be...
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Product Specs
Avaya 1110 IP Deskphone
March 19, 2010, 12:00am PDT
The Avaya 1110 IP Deskphone brings a new realm of capabilities to the standard-level set, designed to meet general-purpose communication needs. The single-line Avaya 1110 IP Deskphone delivers...
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Product Specs
Avaya 1120E IP Deskphone
April 8, 2010, 12:00am PDT
The Avaya 1120E IP Deskphone with Gigabit Ethernet unveils an exciting array of innovative communication features and capabilities, ideally suited for office workers and administrative personnel....
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Product Specs
Avaya 1140E IP Deskphone
April 8, 2010, 12:00am PDT
The Avaya 1140E IP Deskphone with Gigabit Ethernet brings a new dimension in communication features and capabilities to the professional IP Deskphone. Ideally suited for managers and knowledge...
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Product Specs
Avaya 1150E IP Deskphone
March 19, 2010, 12:00am PDT
The Avaya 1150E IP Deskphone with Gigabit Ethernet brings best-in-class IP Telephony and advanced communication features to ACD environments and the IP Contact Center. An ideal solution for agents...
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Product Specs
Avaya 1100 Series Expansion Module
April 8, 2010, 12:00am PDT
The Avaya 1100 Series Expansion Module is an exciting addition to the award-winning 1100 Series IP Deskphones portfolio. An accessory available to selected models within the 1100 Series IP...
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Product Specs
Avaya 1210 IP Deskphone
March 26, 2010, 12:00am PDT
The 1210 IP Deskphone is a single-line, standard-level desktop phone in the exciting 1200 Series IP Deskphones. Originally designed and optimized for small and medium-sized businesses, the 1200...
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Product Specs
Avaya 1220 IP Deskphone
April 13, 2010, 12:00am PDT
The 1220 IP Deskphone is a multi-line, intermediate-level desktop phone in the exciting 1200 Series IP Deskphones. Originally designed and optimized for small and medium-sized businesses, the 1200...
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Product Specs
1400 Series Digital Deskphones
February 9, 2010, 12:00am PST
The 1400 Series Digital Deskphones family is designed for the same user profiles as the 9600 Series IP Deskphones or the 1600 Series IP Deskphones. By providing a range of endpoints covering the...
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Product Specs
IP Office Advanced Edition
January 13, 2010, 12:00am PST
IP Office Advanced Edition enables growing businesses to take advantage of Avaya's industry-leading contact center expertise. For small to medium businesses that want to differentiate themselves...
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Product Specs
IP Office Preferred Edition
January 18, 2010, 12:00am PST
IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues. With Preferred Edition,...
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Product Specs
IP Office Teleworker: Full-time Remote Worker Productivity
January 15, 2010, 12:00am PST
IP Office Teleworker provides small businesses with powerful communications tools to enable home and remote workers to be just as accessible and responsive as employees who work in the office....
Provided by Avaya
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Product Specs
The Avaya Desktop Video Device With the Avaya Flare Experience
September 7, 2010, 12:00am PDT
Communications and collaboration are a major challenge in today's enterprise, largely because the devices and user interfaces provided to today's enterprise workers are not up to the job:...
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Product Specs
IP Office Essential Edition: For Essential Business Communications
January 25, 2010, 12:00am PST
The IP Office Essential Edition is the foundation upon which to build your IP Office solution. Providing the necessary call handling and routing functionality for IP Office, Essential Edition...
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Product Specs
IP Office Receptionist: Efficient and Professional Call Handling
January 14, 2010, 12:00am PST
Receptionists can handle dozens, even hundreds of calls daily, so it's easy to see how important it is to deploy a phone application that allows for efficient call handling. IP Office Receptionist...
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Product Specs
IP Office Mobile Worker: One Number Access for Employees on the Road
January 15, 2010, 12:00am PST
For staff who are often out of the office, but don't require a laptop, IP Office Mobile Worker (available with IP Office Preferred Edition and Advanced Edition) keeps them readily accessible....
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Product Specs
IP Office Power User: Stay Connected and Productive - Anywhere
February 15, 2010, 12:00am PST
The ultimate in communications accessibility, IP Office Power User enables executives and managers to be as productive as possible in virtually any circumstances. Whether in the office, down the...
Provided by Avaya
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Product Specs
Avaya Aura Communication Manager Messaging
June 11, 2009, 12:00am PDT
Avaya Aura Communication Manager Messaging is a part of a portfolio of Intelligent Communications Solutions designed to help you intelligently connect your workers, your customers, and your...
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Product Specs
Avaya Integrated Management: Comprehensive Management Applications for Converged Networks
June 29, 2009, 12:00am PDT
Avaya Integrated Management provides a comprehensive set of applications designed to simplify system administration, provisioning and network management as well as fault and performance analysis...
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Product Specs
Avaya Agile Communication Environment: Delivering Communications-Enabled Business Applications and Processes Easily and Rapidly
March 10, 2010, 12:00am PST
Avaya Agile Communication Environment (ACE) delivers communications-enabled applications (CEA) and business processes (CEBP) rapidly and simply through a suite of packaged applications and...
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Product Specs
Avaya Agile Communication Environment Event Response Manager: Reduce Downtime and React More Quickly to Business Critical Events
March 11, 2010, 12:00am PST
Avaya ACE Event Response Manager is an Avaya Agile Communication Environment packaged application designed to reduce business downtime and accelerate responsiveness to critical events. When an...
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Product Specs
Avaya One-X Deskphone 9650 IP Telephone
May 12, 2009, 12:00am PDT
The Avaya one-X Deskphone solution family features an intuitive user interface which helps to make users proficient and confident in performing common telephone tasks such as setting up a...
Provided by Avaya
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Product Specs
2400 Series Digital Telephones
November 26, 2007, 12:00am PST
Avaya 2400 series digital telephones deliver advanced productivity-boosting features, including a large display, key labeling and a 100-entry call log. They are designed for both general business...
Provided by Avaya
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Product Specs
Ethernet Routing Switch 4500 Series
March 5, 2010, 12:00am PST
The Avaya Ethernet Routing Switch 4500 Series is a Stackable system providing highperformance, convergence-ready, secure and resilient Ethernet switching connectivity. Available as a range of 11...
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Product Specs
5600 Series IP Telephones
November 26, 2007, 12:00am PST
Avaya 5600 series IP telephones are designed for organizations using IP Office that want a cost effective way to enjoy the benefits of converged communications. These H.323 IP telephones connect...
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Product Specs
Avaya G430 Media Gateway
January 18, 2010, 12:00am PST
The Avaya G430 Media Gateway provides a cost effective, scalable and secure platform for delivery of Avaya Communication Manager-based IP telephony applications. It is targeted to small to midsize...
Provided by Avaya
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Product Specs
Avaya Aura Session Manager
May 24, 2010, 12:00am PDT
Avaya Aura Session Manager is a key enabler of Avaya's next generation communications offerings and the core of Avaya's revolutionary SIP-based enterprise "Cloud communication" based architecture....
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Case Studies
Avaya: The Centre of the Arkadin Growth Strategy
October 1, 2009, 12:00am PDT
For Arkadin, a company specialising in teleconference and web conference services for businesses, growth is based first and foremost on reliable and effective technology. Since it was formed in...
Provided by Avaya
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Case Studies
Olmsted Center for Sight Expands Opportunities With Avaya Contact Center
March 1, 2010, 12:00am PST
Olmsted Center for Sight has been a leader in quality services. The Olmsted Center for Sight needed to add hands-on training with state-of-the-art systems, so its students would be qualified for...
Provided by Avaya
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Case Studies
Vancouver Organizing Committee for the 2010 Olympic and Paralympic Winter Games (VANOC)
January 1, 2010, 12:00am PST
To work together to deliver a single, highly secure, highly reliable converged network infrastructure across 15 geographically dispersed Vancouver and Whistler Games venues, as well as numerous...
Provided by Avaya
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Case Studies
Tenaga Nasional Berhad Powers Up for a Unified Customer Experience Through Avaya's Integrated Call Center Solution
April 1, 2009, 12:00am PDT
Tenaga Nasional Berhad, Malaysia's largest electricity utility company, wanted to improve its business efficiency and customer service levels. The Company identified the customer call center as a...
Provided by Avaya
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Case Studies
Avaya Case Study: Beaumont Business Centres
April 1, 2009, 12:00am PDT
Beaumont Business Centres needed a telephony system that could entirely depend upon meeting the needs of its customers. These would be drawn chiefly from the financial, legal and media business...
Provided by Avaya
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Case Studies
Carroll County Public Schools (CCPS): Lowering Costs, Empowering Teachers and Enabling Students to Learn From Any Place at Any Time
February 1, 2010, 12:00am PST
The Carroll County Public Schools found itself at a technology crossroads. The existing wide area network (WAN), made up of leased circuits, and was strained to capacity by everyday user demand...
Provided by Avaya
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White Papers
Avaya Unified Communications Integration Roadmap
January 1, 2010, 12:00am PST
Avaya has released the Unified Communications Integration Roadmap, as committed, within the first thirty days following the combination of Avaya and Nortel Enterprise Solutions into a single...
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White Papers
Avaya Business Communications Advisory Services: Aligning Communications With Critical Business Objectives
January 1, 2010, 12:00am PST
Finance, supply chain, manufacturing, IT, sales and marketing are at the heart of this planning. Cost-cutting is one aspect of the discussion. However, most executives are equally intent on...
Provided by Avaya
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White Papers
Is Your Small Business Ready for Non-Stop Operations?: A Simple Guide for Maintaining Business Continuity Through Communications
February 1, 2010, 12:00am PST
Small and Midsize Enterprises (SMEs) operate in a relentlessly challenging environment that continually requires making payroll amid economic uncertainty, finding and retaining top-notch...
Provided by Avaya
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White Papers
Enabling Effective Nurse Communications
January 1, 2010, 12:00am PST
Healthcare providers today face increasing pressure from many directions. They must improve patient care, despite persistent nursing staff shortages, and adopt new technologies in an ever-evolving...
Provided by Avaya
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White Papers
Echoes: A Collaborative Tagging System for Conversations in the Enterprise
March 1, 2010, 12:00am PST
Social media websites like Flickr and del.icio.us enable collaboration by allowing users to easily share content on the web through tagging. To provide a similar advantage to the enterprise, the...
Provided by Avaya
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White Papers
10 Things to Look for in a Communications System Support Provider
February 1, 2010, 12:00am PST
Increasing market velocity, heightened competitive pressures and a tightened economy are driving organizations to rely on their communications systems more than ever to conduct business, stay in...
Provided by Avaya
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Webcasts
Unified Communications for Competitve Advantage
February 15, 2010, 12:00am PST
Solve the problem of disconnected networks and communications applications. HP ProCurve network equipment and Avaya Aura Unified Communications solutions give businesses a competitive advantage by...
Provided by Avaya
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Case Studies
Avaya Case Study: Rocket Telecoms
March 1, 2009, 12:00am PST
Rocket Ansa-Call was looking to implement a scalable, easily configured, leading edge contact centre. Rocket Ansa-Call initially chose an Avaya IP Office IP406 with Avaya Compact Contact Center...
Provided by Avaya
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Case Studies
Results Group Automates Their Quality Monitoring With a Contact Center Solution From Avaya and CSI
September 1, 2008, 12:00am PDT
Following a rapid growth in business, Results Group expanded their operation by opening 23 new contact centers across North America and Europe. In order to meet the new demand for client contacts...
Provided by Avaya
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Case Studies
Foxwoods Resort Casino
January 1, 2009, 12:00am PST
Foxwoods Resort Casino (Foxwoods) in Mashantucket, Conn. is the largest casino in the world, covering 4.7 million square feet with over 340,000 square feet dedicated to gaming. Foxwoods decided to...
Provided by Avaya
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Case Studies
The Luxurious New Renaissance Montgomery Hotel and Conference Center Has Achieved Exceptional, World-Class Telecommunications for the Pleasure of Their Guests and the Productivity of All Staff Members
December 1, 2008, 12:00am PST
The Renaissance Montgomery was conceived as a world-class luxury hotel, spa, entertainment, and convention center complex. Developers and staff were challenged to create a luxurious facility that...
Provided by Avaya
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Case Studies
Intermountain Healthcare
March 1, 2009, 12:00am PST
Intermountain Healthcare is a nonprofit healthcare system of 21 hospitals, clinics, health plans and physicians. As a nonprofit company dedicated to keeping its state-of-the-art healthcare...
Provided by Avaya
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Case Studies
IP Communications Support Excellence in Customer Relations and Clinical Services
September 1, 2009, 12:00am PDT
Seattle, Washington - Group Health Cooperative and its subsidiary health carriers serve more than 600,000 residents of Washington State and Idaho. The challenge was to leverage the enterprise-wide...
Provided by Avaya
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Case Studies
LifeNet
April 1, 2009, 12:00am PDT
Founded in 1982, LifeNet is the nation's largest non-profit, full-service organ donation agency and biomedical tissue banking system. Handling an estimated 300 calls each day, around the clock,...
Provided by Avaya
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Case Studies
Access MediQuip
July 1, 2008, 12:00am PDT
Founded in 1997, Access MediQuip is the first and largest national provider of outsourced implantable device management solutions. As the company attracted new customers, the inadequate system led...
Provided by Avaya
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Case Studies
Aetna Specialty Pharmacy
April 1, 2009, 12:00am PDT
Aetna is one of the nation's leading providers of health, dental, group, life, disability and long-term care benefits. When considering an upgrade to its communications system, the ability to...
Provided by Avaya
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Case Studies
The George Washington University
February 1, 2009, 12:00am PST
The George Washington University (GW) is the largest institution of higher education in the nation's capital. GW's Technology, Operations, and Engineering team is nationally recognized as a leader...
Provided by Avaya
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Case Studies
Florida Gulf Coast University
January 1, 2010, 12:00am PST
Florida Gulf Coast University (FGCU) opened in 1997 to offer higher education opportunities to the rapidly growing population in Southwest Florida. Offering the latest technology on campus is a...
Provided by Avaya
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Case Studies
Marshall University
February 1, 2009, 12:00am PST
Named after John Marshall, a Chief Justice of the United States, Marshall Academy, Huntington, West Virginia, was established in 1837. Marshall needed telecommunications and infrastructure...
Provided by Avaya
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Case Studies
Anjaybee Infotech Harnesses Avaya Global Connect's Intelligent Communication Solutions to Create Dual Revenue Streams
May 1, 2008, 12:00am PDT
Anjaybee Industries wanted to create a dual function for its communications infrastructure without spending on additional hardware and software. The new infrastructure should be able to function...
Provided by Avaya
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Case Studies
Raiffeisen Bank Keeps Ahead of Competitors in Serbia With Advanced Contact Center Solutions
January 1, 2009, 12:00am PST
The rapidly expanding Raiffeisen Banka a.d., one of the leading banks in Serbia, ramped up the functionality of its contact center becoming the only bank in Serbia to offer telephone banking....
Provided by Avaya
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Case Studies
NSW Office of Fair Trading Boosts Customer Service With Avaya IP Telephony
April 1, 2009, 12:00am PDT
The NSW Office of Fair Trading (OFT) faced the challenge of delivering exceptional customer service while operating as a lean and well-oiled enterprise. In the past, OFT utilised different...
Provided by Avaya
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Case Studies
Lower Costs, Improved Processes and Increased Flexibility: EDS, an HP Company and Avaya Create a Best in Class Contact Centre Platform Across EMEA
May 1, 2009, 12:00am PDT
The EDS agents in EMEA support more than 24 different languages. EDS wanted a system that could operate across EMEA with multi-media handling, uniform reporting, universal queuing and complete...
Provided by Avaya
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Case Studies
Visiting Nurse Service of New York Relies on Avaya IP Telephony to Support Health Care for Over 100,000 Patients Yearly
August 1, 2009, 12:00am PDT
New York, New York - Visiting Nurse Service of New York (VNSNY) is the largest not-for-profit home health care agency in the United States. The organization has relied on Avaya IP...
Provided by Avaya
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Case Studies
Too Good to Be True?: No, Ventelo's Avaya Interaction Centre Pays for Itself in 8 Months
February 1, 2009, 12:00am PST
Norwegian telecommunications service provider Ventelo has been through a period of exponential growth over the past eight years. It was operating via a diversity of systems with little or no...
Provided by Avaya
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Case Studies
Boca Raton Community Hospital Relies on Its Avaya Telecommunications Solution to Meet Critical Requirements for Patient Care Throughout a Sophisticated, Complex, and Multiple-Location Health Care Facility
January 1, 2009, 12:00am PST
Before 2005, Boca Raton Community Hospital was trying to support a world-class medical facility with an unreliable communications infrastructure that was reaching end of service. The "disconnect"...
Provided by Avaya
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Case Studies
Complete Migration to IP Telephony for Media-Participations Group
March 1, 2009, 12:00am PST
In 2008, during the upgrade of the telephony infrastructure used by the Paris subsidiaries of the publishing group Media-Participations, Pluriad was assigned responsibility for setting up a...
Provided by Avaya
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Case Studies
National Heart Centre Chooses Avaya to Support Major Expansion and Regional Push
February 1, 2009, 12:00am PST
With increased competition in the healthcare sector, the National Heart Centre Singapore (NHC) needed a communications solution that is scalable, more flexible and with richer functionalities. As...
Provided by Avaya
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Case Studies
Biggest Contact Center in the Balkans Empowers Telekom Serbia
January 1, 2009, 12:00am PST
Via installing the biggest contact center in the Balkans, Telekom Serbia succeeded in interconnecting all departments and channelling the freshest information about its services through to nearly...
Provided by Avaya
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Case Studies
Vail Resorts Is Expanding Its Personalized Customer Service Capabilities Through Multi-Channel Communications Enabled by Avaya Interaction Center
March 1, 2009, 12:00am PST
Vail Resorts takes an extremely proactive approach to establishing a state-of-the-art contact center and online reservations service, to meet the expectations of their customers and provide the...
Provided by Avaya
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Case Studies
The Biggest Private Insurance Company in Serbia Ramps Up Performance With Contact Center
January 1, 2009, 12:00am PST
Delta Generali Osiguranje was looking for a telecommunications solution which ensured cost-efficient and user-friendly customer service. Delta also wanted to learn more about client needs so they...
Provided by Avaya
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Case Studies
AAA New York Shifts Membership Services Into High Gear With Avaya Services
March 1, 2009, 12:00am PST
AAA New York had grown dramatically during the past years to 12 offices throughout New York. Each office was served by a separate communications system, and all systems came from a variety of...
Provided by Avaya
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Case Studies
City of Newark Improves Citizen Services With Avaya IP Communications Technologies
March 1, 2009, 12:00am PST
The Mayor and City Council wanted to establish a consolidated call center to provide constituents with one telephone number for quick, reliable access to these non-emergency city services. Many of...
Provided by Avaya
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Case Studies
Bert Fish Medical Center Improves Productivity, Customer Service, and Patient Care With Avaya IP Communications
April 1, 2009, 12:00am PDT
The medical center needed a reliable, easy-to-manage enterprise communications solution that would seamlessly interconnect its seven (soon to be nine) locations on a single VoIP platform. Goals...
Provided by Avaya
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