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Becky Roberts
(6 results)-
Downloads
The 10 worst ways to communicate with end users
August 16, 2011, 12:00am PDT
To be a successful support tech, you have to be a skilled communicator. See if you recognize any of these common communication missteps.This download is also available as an entry in our 10 Things...
Provided by Becky Roberts
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Downloads
The 10 worst things about working from home
August 28, 2010, 12:00am PDT
There are plenty of good things about working from home -- but for every upside, there may be an equal and opposite downside.This download is also available as an entry in our 10 Things blog.
Provided by Becky Roberts
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Downloads
10 signs that you aren't cut out to be a support tech
August 20, 2007, 12:00am PDT
So you want to be a computer support technician. Or perhaps you are one already, but you can't decide whether you're just having a bad week or you're really not cut out for the job.The ability to...
Provided by Becky Roberts
-
Downloads
Mini-glossary: Database terms you should know
July 12, 2006, 12:00am PDT
For users who are just starting to work with database applications--or those who work with them only on rare occasions--the terminology can be fairly confusing. This mini-glossary offers quick...
Provided by Becky Roberts
-
Downloads
10 ways to train your boss to give you the support you need
June 29, 2006, 12:00am PDT
If your boss routinely ignores you, withholds praise, or offers little direction or feedback, you might need to take action. IT pro Becky Roberts offers these tips for getting your boss on the...
Provided by Becky Roberts
-
Downloads
The top 10 peeves of a support tech
April 21, 2005, 12:00am PDT
If you've spent even a little time in the tech support biz, you're bound to have a list of special aggravations that drive you crazy on a semi-regular basis. Check out these scenarios from veteran...
Provided by Becky Roberts
-
Downloads
The 10 worst ways to communicate with end users
August 16, 2011, 12:00am PDT
To be a successful support tech, you have to be a skilled communicator. See if you recognize any of these common communication missteps.This download is also available as an entry in our 10 Things...
Provided by Becky Roberts
-
Downloads
The 10 worst things about working from home
August 28, 2010, 12:00am PDT
There are plenty of good things about working from home -- but for every upside, there may be an equal and opposite downside.This download is also available as an entry in our 10 Things blog.
Provided by Becky Roberts
-
Downloads
10 signs that you aren't cut out to be a support tech
August 20, 2007, 12:00am PDT
So you want to be a computer support technician. Or perhaps you are one already, but you can't decide whether you're just having a bad week or you're really not cut out for the job.The ability to...
Provided by Becky Roberts
-
Downloads
Mini-glossary: Database terms you should know
July 12, 2006, 12:00am PDT
For users who are just starting to work with database applications--or those who work with them only on rare occasions--the terminology can be fairly confusing. This mini-glossary offers quick...
Provided by Becky Roberts
-
Downloads
10 ways to train your boss to give you the support you need
June 29, 2006, 12:00am PDT
If your boss routinely ignores you, withholds praise, or offers little direction or feedback, you might need to take action. IT pro Becky Roberts offers these tips for getting your boss on the...
Provided by Becky Roberts
-
Downloads
The top 10 peeves of a support tech
April 21, 2005, 12:00am PDT
If you've spent even a little time in the tech support biz, you're bound to have a list of special aggravations that drive you crazy on a semi-regular basis. Check out these scenarios from veteran...
Provided by Becky Roberts
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