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Bomgar
(31 results)-
White Papers
Productivity Gains from Making Remote Support Virtual
August 13, 2007, 12:00am PDT
Support virtualization enables your support reps to be at multiple locations at once, solving support issues with unbelievable speed and effectiveness. Over 3,500+ organizations have...
Provided by Bomgar
-
Webcasts
The ITIL Imperative: Accelerate from Strategy to Value in '08
January 24, 2008, 12:00am PST
As ITIL hits the top of many organizations' priority lists in '08, business leaders are anxious to see tangible business value out of their ITIL investments. But practical advice on how to use...
Provided by Bomgar
-
White Papers
The Bomgar Box
July 23, 2008, 12:00am PDT
The Bomgar Box is a secure platform for virtualizing support, enabling the support staff to be in more places and on more systems virtually than they ever could physically. It is available in...
Provided by Bomgar
-
Case Studies
South Florida Call Center Increases First Call Resolution by 70 Percent Using Appliance-Based Remote Desktop Support Solution
August 20, 2008, 12:00am PDT
WechTECH deals with everything from corrupt drivers and application errors to faulty server connections and Active Directory issues. With six help desk representatives supporting clients across...
Provided by Bomgar
-
Case Studies
IT Consultant Saves Nearly $300 Per Day Over Phone and On-Site Support With Remote Desktop Support Appliance
August 20, 2008, 12:00am PDT
TLH Consulting, LLC provides support, IT oversight, web development, and web hosting to 12 clients ranging from 5 workstations to 500 workstations and 40 servers, mostly located in the Denver...
Provided by Bomgar
-
Case Studies
State University Decreases Call Escalation by 80% Using Appliance-Based Remote Desktop Support Solution
August 20, 2008, 12:00am PDT
Texas State University's IT team deals with support issues ranging from Microsoft Word issues to viruses and spyware. Up until the end of 2005, helpdesk technicians had to walk end-users through...
Provided by Bomgar
-
Case Studies
IT Services Consolidated With Appliance-Based Remote Desktop Support Solution
August 20, 2008, 12:00am PDT
The Salvation Army provides humanitarian aid around the world and has done so for more than 125 years. As part of that reorganization, they decided to address the way they provide support to their...
Provided by Bomgar
-
Case Studies
IT Service Provider Supports Traveling Customers Using Appliance-Based Remote Desktop Support Solution
August 20, 2008, 12:00am PDT
For about 15 percent of the customers, they act as consultants to their IT department, advising them on IT issues. For the other 85 percent, they essentially are their IT department. Up until the...
Provided by Bomgar
-
Case Studies
Dental Practice Software Provider Reduces Support Costs by an Estimated $5,187 Per Day Using Remote Desktop Support Appliance
September 2, 2008, 12:00am PDT
With 272 of their over 700 employees devoted to support, PracticeWorks, Inc. wanted to enhance their web-based support presence through remote support. They needed a solution that enabled a fast...
Provided by Bomgar
-
Case Studies
Networkstreaming Helps a Missions Organization Transcend Language Barriers With Remote Support
August 20, 2008, 12:00am PDT
The IT department of Open Doors International provides strategic development of IT for the organization worldwide. This department supports approximately 500 colleagues all over the world,...
Provided by Bomgar
-
Case Studies
Software/Operating System Giant Virtualizes Help Desk Support Staff With Remote Desktop Support Appliance
September 2, 2008, 12:00am PDT
In the latter half of 2007, Novell began preparing for its Volume License Agreement (VLA) maintenance program - to be launched in May 2008 - which would give customers unlimited access to...
Provided by Bomgar
-
Case Studies
Technological University Supports Users on Multiple Operating Systems With Remote Desktop Support Appliance
August 20, 2008, 12:00am PDT
MIT's IS&T department supports more than 20,000 students, faculty, and staff throughout the entire campus. The team needed a remote support solution that would enable them to support any kind of...
Provided by Bomgar
-
Case Studies
K-12 School District Increases Call-Handling Capacity From 5 to Over 80 Incidents Per Day Using Remote Desktop Support Appliance
August 20, 2008, 12:00am PDT
Responsible for all things technology in a school district of 700 employees, 3,000 systems, and 10 sites throughout Minidoka County, Minidoka County School District's three-man IT team had its...
Provided by Bomgar
-
Case Studies
Networkstreaming Provides a Worldwide Remote Support Solution for a Tech Support Provider
August 20, 2008, 12:00am PDT
Marine Entertainment Systems works in the niche of providing IT services to Superyachts. When a guest aboard a Superyacht in the Mediterranean cannot access their email to conduct an important...
Provided by Bomgar
-
Case Studies
Business Management Solution Provider Supports Attended & Unattended Systems With Remote Desktop Support Appliance
August 28, 2008, 12:00am PDT
In order to ensure that owners have the latest security measures implemented at POS terminals and that hardware/software systems are functioning properly, Innovative Control Systems (ICS) must be...
Provided by Bomgar
-
Case Studies
IT Outsourcer Makes Their Support Staff Virtual and Lowers Travel Costs With Remote Desktop Support Appliance
August 26, 2008, 12:00am PDT
For 30 years, Information Technology, Inc. (ITI), a subsidiary of Fiserv, Inc., has provided technology solutions for the banking industry, where security is of paramount importance to the...
Provided by Bomgar
-
Case Studies
Leading Publisher Improves First Call Resolution and Handles Support Incident Peaks With Remote Desktop Support Appliance
August 20, 2008, 12:00am PDT
As the second largest publisher in the United States, Houghton Mifflin Harcourt develops and delivers a comprehensive set of K - 12 learning solutions. According to Manager of Technical Support...
Provided by Bomgar
-
Case Studies
Small IT Service Provider Cuts Down on Travel Costs Using Appliance-Based Remote Desktop Support Solution
August 20, 2008, 12:00am PDT
With four support reps providing IT services to approximately 1,000 customers in New Port Richey, FL and the surrounding area, GulfCoast Networking (GCN) has to be able to service its customers...
Provided by Bomgar
-
Case Studies
Systems Integrator Becomes "Virtual IT Department" for Customers With Remote Desktop Support Appliance
August 20, 2008, 12:00am PDT
Beringer serves over 1000 companies nationwide consisting of over 300 devices and servers and thousands of end users. Beringer had a team of 12+ support representatives providing support to all of...
Provided by Bomgar
-
Case Studies
Australian Financial Company Virtually Eliminates On-Site Support Visits Using Appliance-Based Remote Desktop Support Solution
August 19, 2008, 12:00am PDT
Australian Finance Group (AFG), the largest third-party wholesaler of mortgages in Australia, processes an average of over 6000 residential mortgages worth a total of over $2 billion per month and...
Provided by Bomgar
-
Case Studies
UK Financial Services Firm Decreases On-Site Support Visits by 80% Using Appliance-Based Remote Desktop Support Solution
August 20, 2008, 12:00am PDT
Armstrong Watson's IT team, working from two locations in Carlisle, is responsible for providing software, application, and desktop support both to its employees and to the customers of a...
Provided by Bomgar
-
Case Studies
Medical Office Software Provider Alleviates Support Rep Frustration Using Appliance-Based Remote Desktop Support Tool
September 2, 2008, 12:00am PDT
Antek HealthWare has been providing software solutions, including LabDAQ Laboratory Information Systems and DAQbilling Practice Management Software, to the healthcare industry since 1987. More...
Provided by Bomgar
-
White Papers
Making Virtual Support Secure
July 1, 2008, 12:00am PDT
Ultimately support organizations can only secure what they can control. Bomgar helps to strengthen security by giving organizations more control over what happens at the service desk or help desk....
Provided by Bomgar
-
White Papers
Enterprise Incident Resolution
November 1, 2007, 12:00am PDT
Current support desk products enable help desks to track and monitor trouble tickets, but they rarely empower help desk personnel to resolve support incidents. There is no unified solution to help...
Provided by Bomgar
-
White Papers
Make Compliance for Remote Computer Control Easier
November 21, 2008, 12:00am PST
To ensure the most protection from non-compliance liability, companies should keep regulated data inside. It is easier to bring in-house those procedures that involve secure access to regulated...
Provided by Bomgar
-
White Papers
Simplifying the Campus Help Desk
August 5, 2008, 12:00am PDT
Supporting faculty, staff, and students in a campus setting is no small task. The challenges of supporting end-users in a geographically dispersed and technologically irregular environment may...
Provided by Bomgar
-
White Papers
Simplifying Support for IT Outsourcers
August 13, 2008, 12:00am PDT
As an IT outsourcer, reductions in service costs are often built into contracts with one's clients. This is one reason companies select IT outsourcers for their technology needs: they see the...
Provided by Bomgar
-
White Papers
Securing Support for Financial Services
August 13, 2008, 12:00am PDT
Support organizations in the financial services industry encounter a number of barriers to providing support securely. Not only has the support environment become highly distributed, with...
Provided by Bomgar
-
White Papers
Securing Support at the Federal Level
June 24, 2008, 12:00am PDT
Federal support organizations face a number of barriers to secure support. Not only have the number of agency offices and regional locations increased, but federal mandates are also heralding the...
Provided by Bomgar
-
White Papers
Securing Support for State Government Agencies
November 19, 2008, 12:00am PST
State agencies, committees and commissions face increasing pressure to do more with less. The support team within state agencies usually feels this pressure more than other groups do because its...
Provided by Bomgar
-
White Papers
Healthcare: Secure, Compliant Virtual Support
June 24, 2008, 12:00am PDT
IT personnel in the healthcare industry are faced with the daily challenge of supporting technology for doctors and medical staff who are making critical health decisions. However, employees,...
Provided by Bomgar
-
White Papers
Healthcare: Secure, Compliant Virtual Support
June 24, 2008, 12:00am PDT
IT personnel in the healthcare industry are faced with the daily challenge of supporting technology for doctors and medical staff who are making critical health decisions. However, employees,...
Provided by Bomgar
-
White Papers
Securing Support for State Government Agencies
November 19, 2008, 12:00am PST
State agencies, committees and commissions face increasing pressure to do more with less. The support team within state agencies usually feels this pressure more than other groups do because its...
Provided by Bomgar
-
White Papers
Securing Support at the Federal Level
June 24, 2008, 12:00am PDT
Federal support organizations face a number of barriers to secure support. Not only have the number of agency offices and regional locations increased, but federal mandates are also heralding the...
Provided by Bomgar
-
White Papers
Securing Support for Financial Services
August 13, 2008, 12:00am PDT
Support organizations in the financial services industry encounter a number of barriers to providing support securely. Not only has the support environment become highly distributed, with...
Provided by Bomgar
-
White Papers
Simplifying Support for IT Outsourcers
August 13, 2008, 12:00am PDT
As an IT outsourcer, reductions in service costs are often built into contracts with one's clients. This is one reason companies select IT outsourcers for their technology needs: they see the...
Provided by Bomgar
-
White Papers
Simplifying the Campus Help Desk
August 5, 2008, 12:00am PDT
Supporting faculty, staff, and students in a campus setting is no small task. The challenges of supporting end-users in a geographically dispersed and technologically irregular environment may...
Provided by Bomgar
-
White Papers
Make Compliance for Remote Computer Control Easier
November 21, 2008, 12:00am PST
To ensure the most protection from non-compliance liability, companies should keep regulated data inside. It is easier to bring in-house those procedures that involve secure access to regulated...
Provided by Bomgar
-
White Papers
Enterprise Incident Resolution
November 1, 2007, 12:00am PDT
Current support desk products enable help desks to track and monitor trouble tickets, but they rarely empower help desk personnel to resolve support incidents. There is no unified solution to help...
Provided by Bomgar
-
White Papers
Making Virtual Support Secure
July 1, 2008, 12:00am PDT
Ultimately support organizations can only secure what they can control. Bomgar helps to strengthen security by giving organizations more control over what happens at the service desk or help desk....
Provided by Bomgar
-
Case Studies
Medical Office Software Provider Alleviates Support Rep Frustration Using Appliance-Based Remote Desktop Support Tool
September 2, 2008, 12:00am PDT
Antek HealthWare has been providing software solutions, including LabDAQ Laboratory Information Systems and DAQbilling Practice Management Software, to the healthcare industry since 1987. More...
Provided by Bomgar
-
Case Studies
UK Financial Services Firm Decreases On-Site Support Visits by 80% Using Appliance-Based Remote Desktop Support Solution
August 20, 2008, 12:00am PDT
Armstrong Watson's IT team, working from two locations in Carlisle, is responsible for providing software, application, and desktop support both to its employees and to the customers of a...
Provided by Bomgar
-
Case Studies
Australian Financial Company Virtually Eliminates On-Site Support Visits Using Appliance-Based Remote Desktop Support Solution
August 19, 2008, 12:00am PDT
Australian Finance Group (AFG), the largest third-party wholesaler of mortgages in Australia, processes an average of over 6000 residential mortgages worth a total of over $2 billion per month and...
Provided by Bomgar
-
Case Studies
Systems Integrator Becomes "Virtual IT Department" for Customers With Remote Desktop Support Appliance
August 20, 2008, 12:00am PDT
Beringer serves over 1000 companies nationwide consisting of over 300 devices and servers and thousands of end users. Beringer had a team of 12+ support representatives providing support to all of...
Provided by Bomgar
-
Case Studies
Small IT Service Provider Cuts Down on Travel Costs Using Appliance-Based Remote Desktop Support Solution
August 20, 2008, 12:00am PDT
With four support reps providing IT services to approximately 1,000 customers in New Port Richey, FL and the surrounding area, GulfCoast Networking (GCN) has to be able to service its customers...
Provided by Bomgar
-
Case Studies
Leading Publisher Improves First Call Resolution and Handles Support Incident Peaks With Remote Desktop Support Appliance
August 20, 2008, 12:00am PDT
As the second largest publisher in the United States, Houghton Mifflin Harcourt develops and delivers a comprehensive set of K - 12 learning solutions. According to Manager of Technical Support...
Provided by Bomgar
-
Case Studies
IT Outsourcer Makes Their Support Staff Virtual and Lowers Travel Costs With Remote Desktop Support Appliance
August 26, 2008, 12:00am PDT
For 30 years, Information Technology, Inc. (ITI), a subsidiary of Fiserv, Inc., has provided technology solutions for the banking industry, where security is of paramount importance to the...
Provided by Bomgar
-
Case Studies
Business Management Solution Provider Supports Attended & Unattended Systems With Remote Desktop Support Appliance
August 28, 2008, 12:00am PDT
In order to ensure that owners have the latest security measures implemented at POS terminals and that hardware/software systems are functioning properly, Innovative Control Systems (ICS) must be...
Provided by Bomgar
-
Case Studies
Networkstreaming Provides a Worldwide Remote Support Solution for a Tech Support Provider
August 20, 2008, 12:00am PDT
Marine Entertainment Systems works in the niche of providing IT services to Superyachts. When a guest aboard a Superyacht in the Mediterranean cannot access their email to conduct an important...
Provided by Bomgar
-
Case Studies
K-12 School District Increases Call-Handling Capacity From 5 to Over 80 Incidents Per Day Using Remote Desktop Support Appliance
August 20, 2008, 12:00am PDT
Responsible for all things technology in a school district of 700 employees, 3,000 systems, and 10 sites throughout Minidoka County, Minidoka County School District's three-man IT team had its...
Provided by Bomgar
-
Case Studies
Technological University Supports Users on Multiple Operating Systems With Remote Desktop Support Appliance
August 20, 2008, 12:00am PDT
MIT's IS&T department supports more than 20,000 students, faculty, and staff throughout the entire campus. The team needed a remote support solution that would enable them to support any kind of...
Provided by Bomgar
-
Case Studies
Software/Operating System Giant Virtualizes Help Desk Support Staff With Remote Desktop Support Appliance
September 2, 2008, 12:00am PDT
In the latter half of 2007, Novell began preparing for its Volume License Agreement (VLA) maintenance program - to be launched in May 2008 - which would give customers unlimited access to...
Provided by Bomgar
-
Case Studies
Networkstreaming Helps a Missions Organization Transcend Language Barriers With Remote Support
August 20, 2008, 12:00am PDT
The IT department of Open Doors International provides strategic development of IT for the organization worldwide. This department supports approximately 500 colleagues all over the world,...
Provided by Bomgar
-
Case Studies
Dental Practice Software Provider Reduces Support Costs by an Estimated $5,187 Per Day Using Remote Desktop Support Appliance
September 2, 2008, 12:00am PDT
With 272 of their over 700 employees devoted to support, PracticeWorks, Inc. wanted to enhance their web-based support presence through remote support. They needed a solution that enabled a fast...
Provided by Bomgar
-
Case Studies
IT Service Provider Supports Traveling Customers Using Appliance-Based Remote Desktop Support Solution
August 20, 2008, 12:00am PDT
For about 15 percent of the customers, they act as consultants to their IT department, advising them on IT issues. For the other 85 percent, they essentially are their IT department. Up until the...
Provided by Bomgar
-
Case Studies
IT Services Consolidated With Appliance-Based Remote Desktop Support Solution
August 20, 2008, 12:00am PDT
The Salvation Army provides humanitarian aid around the world and has done so for more than 125 years. As part of that reorganization, they decided to address the way they provide support to their...
Provided by Bomgar
-
Case Studies
State University Decreases Call Escalation by 80% Using Appliance-Based Remote Desktop Support Solution
August 20, 2008, 12:00am PDT
Texas State University's IT team deals with support issues ranging from Microsoft Word issues to viruses and spyware. Up until the end of 2005, helpdesk technicians had to walk end-users through...
Provided by Bomgar
-
Case Studies
IT Consultant Saves Nearly $300 Per Day Over Phone and On-Site Support With Remote Desktop Support Appliance
August 20, 2008, 12:00am PDT
TLH Consulting, LLC provides support, IT oversight, web development, and web hosting to 12 clients ranging from 5 workstations to 500 workstations and 40 servers, mostly located in the Denver...
Provided by Bomgar
-
Case Studies
South Florida Call Center Increases First Call Resolution by 70 Percent Using Appliance-Based Remote Desktop Support Solution
August 20, 2008, 12:00am PDT
WechTECH deals with everything from corrupt drivers and application errors to faulty server connections and Active Directory issues. With six help desk representatives supporting clients across...
Provided by Bomgar
-
White Papers
The Bomgar Box
July 23, 2008, 12:00am PDT
The Bomgar Box is a secure platform for virtualizing support, enabling the support staff to be in more places and on more systems virtually than they ever could physically. It is available in...
Provided by Bomgar
-
Webcasts
The ITIL Imperative: Accelerate from Strategy to Value in '08
January 24, 2008, 12:00am PST
As ITIL hits the top of many organizations' priority lists in '08, business leaders are anxious to see tangible business value out of their ITIL investments. But practical advice on how to use...
Provided by Bomgar
-
White Papers
Productivity Gains from Making Remote Support Virtual
August 13, 2007, 12:00am PDT
Support virtualization enables your support reps to be at multiple locations at once, solving support issues with unbelievable speed and effectiveness. Over 3,500+ organizations have...
Provided by Bomgar
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