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Callfinity
(3 results)-
White Papers
Call Recording: The Ultimate Tool for Improving Contact Center Performance
January 28, 2010, 12:00am PST
Maintaining a solid relationship with your customers and ensuring their continued satisfaction will ultimately result in customer loyalty. Poor service and frustrating customer support will...
Provided by Callfinity
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White Papers
Progressive or Predictive Dialers - They Both Have Their Place
November 20, 2009, 12:00am PST
There are four primary applications for investing in automated dialing devices: sales calls to new customers, pro-active customer care, cross-selling or up-selling to existing customers, and...
Provided by Callfinity
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White Papers
Universal Queuing: A Cookbook for Transforming Your Call Center Into a Contact Center
May 11, 2010, 12:00am PDT
Everyday life transforms, technology evolves, communication methods advance, and organizations battle to stay ahead of the competition. Transformation is essential to survival. One has to see one...
Provided by Callfinity
-
White Papers
Universal Queuing: A Cookbook for Transforming Your Call Center Into a Contact Center
May 11, 2010, 12:00am PDT
Everyday life transforms, technology evolves, communication methods advance, and organizations battle to stay ahead of the competition. Transformation is essential to survival. One has to see one...
Provided by Callfinity
-
White Papers
Progressive or Predictive Dialers - They Both Have Their Place
November 20, 2009, 12:00am PST
There are four primary applications for investing in automated dialing devices: sales calls to new customers, pro-active customer care, cross-selling or up-selling to existing customers, and...
Provided by Callfinity
-
White Papers
Call Recording: The Ultimate Tool for Improving Contact Center Performance
January 28, 2010, 12:00am PST
Maintaining a solid relationship with your customers and ensuring their continued satisfaction will ultimately result in customer loyalty. Poor service and frustrating customer support will...
Provided by Callfinity
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