- Subscribe to this page:
- RSS
- Email Alert
CDC Software
(17 results)-
White Papers
Key Drivers of ERP System Adoption in the Pharmaceutical Industry
November 3, 2008, 12:00am PST
Few industries have as many regulatory agencies dictating how to process and control their product as the pharmaceutical industry. Some pharmaceutical companies may be able to remediate their...
Provided by CDC Software
-
Webcasts
Webcast: The Four Pillars of Manufacturing Effectiveness
October 15, 2008, 12:00am PDT
Bill Canis, VP of the Manufacturing Institute, leads this Webcast covering topics such as lean manufacturing, using available resources, workforce development and competing internationally. View...
Provided by CDC Software
-
Webcasts
Webcast: Leveraging Your Investment in SharePoint
May 21, 2008, 12:00am PDT
There is typically a simple problem SharePoint initially solves for most businesses, as a point solution - moving from a flurry of emails and attachments to a basic online document storage...
Provided by CDC Software
-
Webcasts
Webcast: Competing in an International Markeplace
October 15, 2008, 12:00am PDT
David Cahn, a former research director for AMR Research and veteran of the manufacturing industry, presents an insightful look at the "risk versus reward" decision process for manufacturers who...
Provided by CDC Software
-
White Papers
40 to 80 In No Time Flat - Proven Techniques to Drive First Call Resolution
April 10, 2008, 12:00am PDT
The gathering and use of metrics to manage system performance is a common IT practice. Over the last 15 years, similar techniques to assess and manage human performance within IT organizations...
Provided by CDC Software
-
White Papers
Tired of the Same Old Song? Crank Up the ROI of Your Help Desk
November 1, 2008, 12:00am PDT
The help desk can be a rich resource for cost savings and ROI on the people, process and technology investments you've already made. Read this document to learn more about how to maximize your...
Provided by CDC Software
-
White Papers
3 Reasons Why You Shouldn't Skip Vista and Place Your Bets on Windows 7
December 9, 2008, 12:00am PST
This white paper discusses three things any company weighing the decision to skip migrating to Vista should consider and research that supports why, for some, waiting for Windows 7 could end up...
Provided by CDC Software
-
Case Studies
CDC Software Case Study: Barclays
February 12, 2008, 12:00am PST
Barclays is a UK-based financial services group, with a large international presence in Europe, the U.S., Africa, and Asia. Barclays required a new system to help it manage complaints and feedback...
Provided by CDC Software
-
Case Studies
Bradford & Bingley Drives Continuous Improvement With CDC Respond
January 30, 2008, 12:00am PST
Bradford & Bingley is a UK-based financial services institution. Its specialist mortgage and saving products are sold through brokers and intermediaries under the Mortgage Express brand. Bradford...
Provided by CDC Software
-
Case Studies
CDC Respond Boosts Customer Service Levels at British Airways Holidays
February 12, 2008, 12:00am PST
British Airways Holidays (BAH) is a wholly owned subsidiary of British Airways. The company provides holiday add-ons - hotel bookings, car hire, transfers and excursions - for British Airways...
Provided by CDC Software
-
Case Studies
Egg Chooses CDC Respond to Help Improve Its Customer Feedback Management
February 12, 2008, 12:00am PST
Online bank Egg launched in October 1998 and aims to revolutionize customers' experiences of financial services with a new and modern approach to banking. At launch, Egg received a high volume of...
Provided by CDC Software
-
Case Studies
CDC Respond Software Backs Office of Managed Care
January 28, 2009, 12:00am PST
The Office of Managed Care Ombudsman (OMCO) helps Connecticut consumers who have health insurance provided by a Managed Care Organization (MCO). The office was created to promote and protect the...
Provided by CDC Software
-
Case Studies
Southern Ohio Medical Center Achieves Highest Patient Satisfaction Ratings With CDC Respond
January 30, 2009, 12:00am PST
As part of a hospital-wide campaign to improve patient satisfaction, the Patient Relations Department at Southern Ohio Medical Center (SOMC), began searching for a way to automate their labor...
Provided by CDC Software
-
Case Studies
Travelsphere Streamlines Customer Feedback Handling With CDC Respond
February 12, 2008, 12:00am PST
Travelsphere is a privately owned, direct sell tour operator. The company specializes in escorted tours offering everything from a Paris weekend to a 30- day round-the-world extravaganza. As the...
Provided by CDC Software
-
Case Studies
Masters the Four "R"s of Effective Complaint Management
February 3, 2009, 12:00am PST
Process and system limitations stunted hotline staffers' ability to access information quickly and easily and resulted in misplaced and ineffectual handling of priority issues. Office of Inspector...
Provided by CDC Software
-
White Papers
A Profitable Approach to Managing Complaints
February 12, 2008, 12:00am PST
The point at which a customer complains is often the greatest test of the relationship between the customer and their service or product provider. So it is surprising that even today many...
Provided by CDC Software
-
White Papers
Profiting From Priceless Customer Complaints
February 17, 2009, 12:00am PST
Common Business wisdom suggests it costs up to ten times as much to attract a new customer as it does to retain an existing one, providing the evidence - if it were needed - of the importance of...
Provided by CDC Software
-
White Papers
Key Drivers of ERP System Adoption in the Pharmaceutical Industry
November 3, 2008, 12:00am PST
Few industries have as many regulatory agencies dictating how to process and control their product as the pharmaceutical industry. Some pharmaceutical companies may be able to remediate their...
Provided by CDC Software
-
White Papers
Profiting From Priceless Customer Complaints
February 17, 2009, 12:00am PST
Common Business wisdom suggests it costs up to ten times as much to attract a new customer as it does to retain an existing one, providing the evidence - if it were needed - of the importance of...
Provided by CDC Software
-
White Papers
A Profitable Approach to Managing Complaints
February 12, 2008, 12:00am PST
The point at which a customer complains is often the greatest test of the relationship between the customer and their service or product provider. So it is surprising that even today many...
Provided by CDC Software
-
Case Studies
Masters the Four "R"s of Effective Complaint Management
February 3, 2009, 12:00am PST
Process and system limitations stunted hotline staffers' ability to access information quickly and easily and resulted in misplaced and ineffectual handling of priority issues. Office of Inspector...
Provided by CDC Software
-
Case Studies
Travelsphere Streamlines Customer Feedback Handling With CDC Respond
February 12, 2008, 12:00am PST
Travelsphere is a privately owned, direct sell tour operator. The company specializes in escorted tours offering everything from a Paris weekend to a 30- day round-the-world extravaganza. As the...
Provided by CDC Software
-
Case Studies
Southern Ohio Medical Center Achieves Highest Patient Satisfaction Ratings With CDC Respond
January 30, 2009, 12:00am PST
As part of a hospital-wide campaign to improve patient satisfaction, the Patient Relations Department at Southern Ohio Medical Center (SOMC), began searching for a way to automate their labor...
Provided by CDC Software
-
Case Studies
CDC Respond Software Backs Office of Managed Care
January 28, 2009, 12:00am PST
The Office of Managed Care Ombudsman (OMCO) helps Connecticut consumers who have health insurance provided by a Managed Care Organization (MCO). The office was created to promote and protect the...
Provided by CDC Software
-
Case Studies
Egg Chooses CDC Respond to Help Improve Its Customer Feedback Management
February 12, 2008, 12:00am PST
Online bank Egg launched in October 1998 and aims to revolutionize customers' experiences of financial services with a new and modern approach to banking. At launch, Egg received a high volume of...
Provided by CDC Software
-
Case Studies
CDC Respond Boosts Customer Service Levels at British Airways Holidays
February 12, 2008, 12:00am PST
British Airways Holidays (BAH) is a wholly owned subsidiary of British Airways. The company provides holiday add-ons - hotel bookings, car hire, transfers and excursions - for British Airways...
Provided by CDC Software
-
Case Studies
Bradford & Bingley Drives Continuous Improvement With CDC Respond
January 30, 2008, 12:00am PST
Bradford & Bingley is a UK-based financial services institution. Its specialist mortgage and saving products are sold through brokers and intermediaries under the Mortgage Express brand. Bradford...
Provided by CDC Software
-
Case Studies
CDC Software Case Study: Barclays
February 12, 2008, 12:00am PST
Barclays is a UK-based financial services group, with a large international presence in Europe, the U.S., Africa, and Asia. Barclays required a new system to help it manage complaints and feedback...
Provided by CDC Software
-
White Papers
3 Reasons Why You Shouldn't Skip Vista and Place Your Bets on Windows 7
December 9, 2008, 12:00am PST
This white paper discusses three things any company weighing the decision to skip migrating to Vista should consider and research that supports why, for some, waiting for Windows 7 could end up...
Provided by CDC Software
-
White Papers
Tired of the Same Old Song? Crank Up the ROI of Your Help Desk
November 1, 2008, 12:00am PDT
The help desk can be a rich resource for cost savings and ROI on the people, process and technology investments you've already made. Read this document to learn more about how to maximize your...
Provided by CDC Software
-
White Papers
40 to 80 In No Time Flat - Proven Techniques to Drive First Call Resolution
April 10, 2008, 12:00am PDT
The gathering and use of metrics to manage system performance is a common IT practice. Over the last 15 years, similar techniques to assess and manage human performance within IT organizations...
Provided by CDC Software
-
Webcasts
Webcast: Competing in an International Markeplace
October 15, 2008, 12:00am PDT
David Cahn, a former research director for AMR Research and veteran of the manufacturing industry, presents an insightful look at the "risk versus reward" decision process for manufacturers who...
Provided by CDC Software
-
Webcasts
Webcast: Leveraging Your Investment in SharePoint
May 21, 2008, 12:00am PDT
There is typically a simple problem SharePoint initially solves for most businesses, as a point solution - moving from a flurry of emails and attachments to a basic online document storage...
Provided by CDC Software
-
Webcasts
Webcast: The Four Pillars of Manufacturing Effectiveness
October 15, 2008, 12:00am PDT
Bill Canis, VP of the Manufacturing Institute, leads this Webcast covering topics such as lean manufacturing, using available resources, workforce development and competing internationally. View...
Provided by CDC Software
Keep Up with TechRepublic
Submit a Paper
Get your content listed in our directory!
Our directory is the largest library of vendor-supplied technical content on the Web. It’s also the first place IT decision makers turn to when researching technology solutions. Our members are already finding your competitors’ papers here - shouldn’t they find yours, too? It's FREE so click here and submit your white paper, case study, data sheet, research report, or other document today!
