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Citrix Online
(210 results)-
Whitepapers
Enabling Mobile Work While Ensuring Network Security
January 8, 2009, 12:00am PST
This paper explores how Citrix� GoToMyPC� Corporate protects the integrity of the corporate network and the privacy of sensitive data by providing full spectrum security. As secure as online...
Provided by Citrix Online
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Whitepapers
IT's Critical Role in Enabling Mobile Work
October 1, 2009, 12:00am PDT
Citrix Online teamed up with Work Design Collaborative to explore how businesses are responding to the growing demand for mobility. And the results may surprise you.
Provided by Citrix Online
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Whitepapers
The Changing Face of Commuting
December 1, 2008, 12:00am PST
Citrix Online and the polling company� recently joined forces to conduct a survey on the subject of Web commuting.
Provided by Citrix Online
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Whitepapers
People + Processes + Technology: Creating a Winning Formula for Customer Support
October 20, 2009, 12:00am PDT
This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.
Provided by Citrix Online
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Whitepapers
Ziff Davis Research: Supporting Employees Anytime, Anywhere
October 20, 2009, 12:00am PDT
This white paper takes an in-depth look at the challenges of supporting today's workforce and how Software-as-a-Service (SaaS) enables IT to provide secure, effective remote support - anytime and...
Provided by Citrix Online
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Whitepapers
Applying Remote Support Technology for Maximum Impact
October 20, 2009, 12:00am PDT
This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.
Provided by Citrix Online
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Whitepapers
Forrester Strategies for Assessing IT Business Satisfaction
October 29, 2009, 12:00am PDT
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Provided by Citrix Online
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Whitepapers
Best Practices for Translating Customer Satisfaction into Revenue
November 6, 2009, 12:00am PST
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is...
Provided by Citrix Online
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Whitepapers
Support Strategies: Customer Experience Management
November 6, 2009, 12:00am PST
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your...
Provided by Citrix Online
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Whitepapers
Audio Conferencing 2.0: Control Costs & Simplify Administration
July 22, 2009, 12:00am PDT
Audio conferencing has seen very few innovations in recent years � unless you consider complicated operations and added expenses to be significant milestones. Simply put, the industry has been...
Provided by Citrix Online
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Whitepapers
The Value of Web-Based Audio Conferencing
December 1, 2009, 12:00am PST
Companies are on the hunt for ways to increase productivity without much IT investment. So it should come as no surprise that many organizations are choosing Web-based audio conferencing to...
Provided by Citrix Online
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Webcasts
"Dialing In" Has Changed Forever
February 11, 2010, 12:00am PST
Virtually every business needs audio conferencing and it's a great low-cost tool for connecting your team. But the options available today are overwhelming and complicated features, non-intuitive...
Provided by Citrix Online
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Webcasts
How Web Controls Are Changing Audio Conferencing
March 1, 2010, 12:00am PST
While the advent of the Web changed the way we do just about everything, audio conferencing kept a steady low profile. Until now. The next generation of audio conferencing adds Web-based...
Provided by Citrix Online
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Webcasts
Audio Conferencing That Won't Break the Bank
March 1, 2010, 12:00am PST
Whether you are having an internal meeting, customer meeting or a large Webinar, you rely on audio conferencing to get your work done and decisions made. What if you could partner with a...
Provided by Citrix Online
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Whitepapers
Controlling the Cost of Audio Conferencing
December 1, 2009, 12:00am PST
Audio conferencing is a vital tool for business communication but the fees most services charge for operator-assisted calls can really add up. This Wainhouse Research application brief explores...
Provided by Citrix Online
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Whitepapers
The Help Desk Is on the Critical Path for Pandemic/Disaster Recovery
October 22, 2009, 12:00am PDT
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role...
Provided by Citrix Online
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Whitepapers
Improving First-Call Resolution with Team Collaboration Technology
December 17, 2009, 12:00am PST
This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact...
Provided by Citrix Online
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Whitepapers
The Next Frontier for Support Centers
March 31, 2010, 12:00am PDT
This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.
Provided by Citrix Online
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Whitepapers
Leveraging the Web Collaboration Capabilities within Remote Support
November 1, 2009, 12:00am PDT
This new TSIA white paper provides an overview of Web collaboration, explores how companies are utilizing its capabilities within technical support and details its business value.
Provided by Citrix Online
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Webcasts
Leveraging Social Media as a Support Channel
March 31, 2010, 12:00am PDT
Watch this on-demand webinar to hear John Ragsdale, VP of technology research at Technology Services Industry Association (TSIA), share the advantages and risks of embracing social media for...
Provided by Citrix Online
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Whitepapers
Leveraging GoToMyPC Corporate to Boost Productivity
July 20, 2009, 12:00am PDT
In this new white paper, discover how to improve overall corporate productivity by leveraging Web-based remote access such as Citrix� GoToMyPC� Corporate.
Provided by Citrix Online
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Whitepapers
The Employee Point of View: The Economic Downturn
March 1, 2010, 12:00am PST
This new SHRM Research white paper takes a close look at how employees are responding to the recession, uncovers anticipated post-recession trends and provides simple, cost-effective strategies...
Provided by Citrix Online
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Whitepapers
Evaluating Secure Remote Desktop Access Models
May 1, 2009, 12:00am PDT
This Tolly report compares Software as a Service (SaaS) via Citrix� GoToMyPC� Corporate to traditional virtual private networks (VPNs). The report also includes a side-by-side comparison chart and...
Provided by Citrix Online
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Webcasts
The Business Impact of a Workshifting Culture: Corporate America and the Mobile Workforce
March 31, 2010, 12:00am PDT
Watch this on-demand webinar with Justin Levy, General Manager of New Marketing Labs and 15-year workshifting veteran. Levy will discuss the evolution of corporate culture and how your company can...
Provided by Citrix Online
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Whitepapers
The Business Case for Web Commuting
March 1, 2010, 12:00am PST
This new white paper explores the challenges to creating an infrastructure that supports remote workers, thus enabling an organization to accomplish its primary Web-commuting goals of reducing...
Provided by Citrix Online
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Downloads
Today's Mobile Workforce & What It Means for Your Business
March 1, 2010, 12:00am PST
Listen to this podcast to hear Jim Ware and Charles Grantham, co-founders of The Future of Work program, discuss today's growing mobile workforce and what it means to your business, how to enable...
Provided by Citrix Online
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Whitepapers
How to Promote the Value of Online Training Within Your Organization
April 1, 2010, 12:00am PDT
This white paper explores the benefits and ROI of online training and takes an in-depth look at how two innovative companies successfully implemented Web-based training. Online training enables...
Provided by Citrix Online
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Whitepapers
Five Keys to Getting Started with Interactive Online Training
December 31, 2008, 12:00am PST
Online training represents progress in organizational effectiveness that can no longer be ignored. Download the 1080 Group research brief, Five Keys to Getting Started with Interactive Online...
Provided by Citrix Online
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Whitepapers
How to Move Your Training Program Online
December 31, 2009, 12:00am PST
The pressure is on for trainers to reach more customers and employees quickly - regardless of location - but without increasing headcount. Forget the private jet and unlimited fuel budget � you're...
Provided by Citrix Online
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Whitepapers
How to Market Training: Four Principles of Effective Online Learning
December 31, 2009, 12:00am PST
While it's true that online training reaches more people in more places in less time, you've got to do more than just reach trainees - you've got to engage them. That means you need to provide...
Provided by Citrix Online
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Whitepapers
Maximizing the Value of Online Learning in Your Organization
March 31, 2010, 12:00am PDT
In this eBook, Terrence Gargiulo, president of makingstories.net, explores the fundamentals of online learning, including drivers, benefits and how to create an online learning strategy that...
Provided by Citrix Online
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Whitepapers
Engage! How to Avoid the Seven Sins of Live, Online Presentations
August 31, 2009, 12:00am PDT
Webinars have become a common business practice. They reduce travel time and costs, increase geographic reach and enable greater efficiency. But to maximize the benefits, you've got to engage...
Provided by Citrix Online
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Whitepapers
Web Conferencing Training Trends 2010: North America
March 31, 2010, 12:00am PDT
Organizations are increasingly choosing online training in an effort to optimize efficiency. And it seems to be delivering big payoffs. But what's behind this accelerating trend? This new 1080...
Provided by Citrix Online
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Webcasts
Marketing for Trainers: How to Promote Your Training Programs
March 31, 2010, 12:00am PDT
Trainers are under more pressure than ever to demonstrate results. For many, this begins with a productivity metric like "how many trainees did you reach?" The good news is that you don't have to...
Provided by Citrix Online
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Webcasts
Up Your EQ (Engagement Quotient!) with 10 Practical Presentation Skills
March 31, 2010, 12:00am PDT
Research shows that trainers who can turn passive participants into active participants significantly improve learner retention rates. View this informative one-hour Webinar archive to learn how...
Provided by Citrix Online
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Webcasts
Introducing GoToTraining: Online Training Made Easy
March 31, 2010, 12:00am PDT
How can you make the most of your training time and budget? Moving at least part of your training efforts online not only saves time, money and other valuable resources, it increases...
Provided by Citrix Online
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Whitepapers
The Definitive Webinar Marketing eGuide
December 1, 2009, 12:00am PST
This new Quantum Leap Marketing eGuide provides the definitive roadmap for creating a Webinar marketing plan designed to significantly boost sales for your company. The comprehensive eGuide also...
Provided by Citrix Online
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Whitepapers
Getting the Most from Your Marketing Events: The ROI of IN-Person Seminars, Trade Shows and Webinars
November 30, 2009, 12:00am PST
Do you know your numbers? If getting more high-quality leads from your marketing events spend is a top priority, then it pays to know the return on investment of your marketing events tactics....
Provided by Citrix Online
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Whitepapers
What's Working in Small Business Marketing and Webinars
May 1, 2009, 12:00am PDT
Today small business marketers must make every dollar count by investing in proven effective tactics. Quantum Leap Marketing recently conducted a survey to find out how small business marketers...
Provided by Citrix Online
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Whitepapers
B-to-B Lead Generation: 2009 Marketing ROI Performance & Evaluation Study
January 1, 2010, 12:00am PST
Download the second annual Marketing Profs Marketing ROI & Performance Evaluation Study to explore the impact of the economic downturn on lead-generation marketing, current priorities for...
Provided by Citrix Online
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Whitepapers
Developing A True Multi-Channel Contact Center
November 1, 2010, 12:00am PDT
The multi-channel service center is coming! Everyone in the service and contact center sector knows it. Customer support organizations have evolved from call centers to contact centers (phone and...
Provided by Citrix Online
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Whitepapers
Leveraging A Remote Support Platform to Create a Service Dashboard
May 1, 2010, 12:00am PDT
Customer support is arguably the most metrics-driven department in most companies. But without a consolidated view - or dashboard - of all critical metrics, there's no clear, quick view of an...
Provided by Citrix Online
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Whitepapers
2011 State of the Industry: Six Trends Every Support Organization Must Know
July 1, 2011, 12:00am PDT
Want to take a look under the hood of today's support organizations? SupportIndustry.com recently surveyed nearly 500 organizations about their support infrastructure and the tools and processes...
Provided by Citrix Online
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Whitepapers
Six Solutions for What's Keeping Support Executives up at Night
July 1, 2011, 12:00am PDT
The challenges of today's service and support environment just might be keeping you awake at night. The expectations are great and the daily demands relentless. But there's hope. "By moving away...
Provided by Citrix Online
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Whitepapers
Next Level Service Desk Strategies
January 1, 2011, 12:00am PST
Service Desks today are facing unprecedented challenges. They must support an ever-increasing array of devices and adapt to people's work habits and lifestyles by offering novel channels of...
Provided by Citrix Online
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Whitepapers
The Ultimate Guide to Email Prospecting
January 1, 2011, 12:00am PST
This new eBook by Jill Konrath, sales strategist and author, explores how to craft an email message that grabs the attention of prospects and compels them to continue the conversation.
Provided by Citrix Online
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Whitepapers
7 Hot Email Prospecting Tips
January 1, 2011, 12:00am PST
This one-pager by Jill Konrath, sales strategist and author, outlines seven essential guidelines that will increase your email prospecting success.
Provided by Citrix Online
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Whitepapers
5-Minute Sales Meetings
January 1, 2011, 12:00am PST
This new one-pager by sales strategist and author Jill Konrath explores four essential steps to creating an irresistible five-minute sales meeting.
Provided by Citrix Online
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Whitepapers
How to Become an Innovative Sales Manager in Four Virtual Steps
January 1, 2011, 12:00am PST
This SellingPower white paper explores four strategic ways sales managers can win by leveraging virtual tools for internal team collaboration, client presentations, training and more.
Provided by Citrix Online
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Whitepapers
Optimize a Lead Nurturing Campaign: 5 Steps to Boost Conversation and Warm a Cold List
January 1, 2011, 12:00am PST
Like any relationship, leads need nurturing. But what if your prospect list has grown cold? Is it too late to revive it? This MarketingSherpa white paper explores how to optimize your lead...
Provided by Citrix Online
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Whitepapers
The New Formula for Generating High Quality Leads in 2011
January 1, 2011, 12:00am PST
More is not always better. That's why marketers are shifting lead-gen efforts from quantity to quality. But how do you target and engage the best prospects so that fewer leads pack a punch? This...
Provided by Citrix Online
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Whitepapers
Generate Leads with Social Media Strategy: 6 Steps to Fill Up Sales Funnel
January 1, 2010, 12:00am PST
There's definitely a science to leveraging social media for lead generation. In fact, with the right strategy, social media's impact on your lead gen efforts can be downright powerful. In this...
Provided by Citrix Online
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Whitepapers
How to Create and Run a Winning Webinar Series eGuide
July 1, 2010, 12:00am PDT
A successful marketing Webinar series can educate your prospects on your company's uniqueness, create a competitive advantage, dramatically increase lead flow, and drive sales."" This new eGuide...
Provided by Citrix Online
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Whitepapers
Working Smarter and Getting Better Marketing ROI in 2011: How Webinars Generate the Greatest Return
January 1, 2011, 12:00am PST
Webinars have leveled the marketing playing field. Today's SMBs can seriously compete with large companies in market reach and thought leadership, while generating a significant ROI. This new...
Provided by Citrix Online
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Whitepapers
Making Collaboration Work for the 20th Century's Distributed Workforce
October 1, 2010, 12:00am PDT
This Forrester white paper investigates the collaboration habits of information workers by looking at where and how people are working; what kind of technology they use; and how business is...
Provided by Citrix Online
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Webcasts
Tools of Engagement: Presenting and Training in a World of Social Media
April 1, 2010, 12:00am PDT
Watch this on-demand webinar with social media expert Tom Bunzel and discover how you can employ the new Internet tools to strengthen your e-learning and presentation initiatives.
Provided by Citrix Online
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Whitepapers
The Virtual Learning Advantage: Designing a Best-in-Class VILT Program
January 1, 2010, 12:00am PST
This 3g Selling white paper explores the advantages of online training and how to design a best-in-class VITL program that increases ROI, improves engagement, eliminates travel costs and delivers...
Provided by Citrix Online
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Webcasts
7 Deadly Sins of Online Training (and How to Avoid Them)
April 1, 2011, 12:00am PDT
Join Roger Courville, Webinar expert and author of The Virtual Presenter's Handbook, for a Webinar on how to plan, design and present like an online training pro.
Provided by Citrix Online
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Case Studies
How HiDef Corporate Trumps Traditional Audio Conferencing
December 1, 2009, 12:00am PST
Check out this brief to learn how HiDef Corporate™ makes monitoring audio conferencing costs and managing users easy - allowing you to focus your time on other priorities.
Provided by Citrix Online
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Case Studies
The International Language of Business
September 1, 2010, 12:00am PDT
This Forrester infographic illustrates intriguing meeting and business communication behaviors around the globe.
Provided by Citrix Online
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Whitepapers
Business Continuity And Disaster Recovery Are Top IT Priorities For 2010 And 2011
September 1, 2010, 12:00am PDT
This white paper examines the rise in IT's prioritization of business continuity and disaster recovery (BC/DR) planning.
Provided by Citrix Online
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Whitepapers
Emergency Telecommuting
March 1, 2011, 12:00am PST
This comprehensive emergency telecommuting guide provides critical information and just-in-time solutions for those who find themselves unexpectedly working from a distance.
Provided by Citrix Online
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Whitepapers
An Empowered Report: Getting Past Cloud Security Fear Mongering
October 1, 2010, 12:00am PDT
This white paper explores key cloud security questions addressed during the 2010 Forrester Security Forum, including private versus public clouds, security standards and cloud services trends.
Provided by Citrix Online
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Whitepapers
BC and Disaster Recovery Are Top IT Priorities for 2010 and 2011
September 1, 2010, 12:00am PDT
This Forrester Research white paper examines IT's new emphasis on business continuity and disaster recovery (BC/DR) planning.
Provided by Citrix Online
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Whitepapers
The Business Impact of the Customer Experience
November 10, 2010, 12:00am PST
This Forrester Research white paper explores the relationship between revenue and a company's Customer Experience Index (CxPi) score, and it provides interactive models that illustrate how revenue...
Provided by Citrix Online
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Webcasts
Business Continuity Guaranteed - How to Enable Your Employees to Take the Virtual Road to Work
January 4, 2011, 12:00am PST
Emergencies happen - and the reality is that many organizations and employees will not be prepared when one occurs. So it's essential that organizations set up a business continuity strategy that...
Provided by Citrix Online
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Whitepapers
We Want it All... Now: Global Reach, Fast Delivery and Cost Reduction
October 1, 2010, 12:00am PDT
This new Service Performance Insight white paper explores how remote service delivery enables you to expand your reach, provide faster delivery and reduce costs - all while increasing client and...
Provided by Citrix Online
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Webcasts
Anatomy of a Lousy Pitch: The 6 Worst Presentation Habits and How You Can Avoid Them
February 9, 2010, 12:00am PST
Join us February 9 to hear Wackel reveal the 6 worst presentation habits that put barriers between you and your listener. You'll also learn unique and proven methods for conquering these habits so...
Provided by Citrix Online
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Webcasts
Managing People You Can't See
October 1, 2010, 12:00am PDT
Attend our Webinar to hear James Ware and Charles Grantham, creators of the Future of Work program, discuss how the nature of work has changed to include mobile and remote employees, the...
Provided by Citrix Online
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Webcasts
The Power of Virtual Collaboration in Project Management
October 1, 2010, 12:00am PDT
Watch this on-demand Webinar to hear Terrence Gargiulo, president of MakingStories.net, share stories of how companies use virtual collaboration technology to address these challenges and...
Provided by Citrix Online
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Whitepapers
A Day in the Life of a U.S. Information Worker
September 9, 2010, 12:00am PDT
This Forrester white paper provides a snapshot of a typical day in the life of a U.S. information worker. It reveals how workers are employing new technologies and applications, interacting with...
Provided by Citrix Online
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Whitepapers
Enabling Efficient, High Output Teams through Web Conferencing
March 1, 2010, 12:00am PST
Based on in-depth interviews with Web conferencing users, this new Wainhouse Research white paper explores the value of Web conferencing for catalyzing team interaction and collaboration.
Provided by Citrix Online
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Whitepapers
Security and the Cloud
October 20, 2010, 12:00am PDT
This new Forrester Research white paper explores the current security landscape in cloud services and analyzes the emergence and likely evolution of highly secure, trusted cloud services over the...
Provided by Citrix Online
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Whitepapers
Making Collaboration Work for the 21st Century's Distributed Workforce
October 1, 2010, 12:00am PDT
This Forrester Consulting white paper examines three surprising findings from a recent study of working behaviors that impact how businesses communicate and collaborate with an increasingly...
Provided by Citrix Online
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Downloads
Stop traveling - start training. Try GoToTraining free today.
October 20, 2010, 12:00am PDT
Move Your Training Program Online and Save Money You have to train people in multiple locations across the globe. Stop traveling and train right from your home or office with GoToTraining�. It...
Provided by Citrix Online
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Whitepapers
From Lead to Close: 4 Strategies to Win Deals Faster
October 12, 2010, 12:00am PDT
The surest way to win valuable customers is to offer real value. And value, simply put, is what customers and prospects want, delivered when and how they want it. This new white paper outlines 4...
Provided by Citrix Online
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Whitepapers
Managing Sales in a Virtual World
October 12, 2010, 12:00am PDT
Sales performance is on a disconcerting downward trend. That's why sales managers are looking for new strategies to optimize management, effectively support sales teams and get performance back on...
Provided by Citrix Online
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Whitepapers
Workshifting Benefits: The Bottom Line
October 12, 2010, 12:00am PDT
This new white paper from the Telework Research Network provides a quantitative synthesis of the potential benefits that regular telecommuting can offer companies, employees and communities.
Provided by Citrix Online
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Whitepapers
Powering Your Global Professional Service Workforce with Web-Based Meeting and Collaboration Tools
September 1, 2010, 12:00am PDT
Today, the global marketplace isn't just for giants in the professional services industry. Organizations of all sizes are globalizing operations with a little help from web-based meeting and...
Provided by Citrix Online
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Whitepapers
How to Design and Deliver Effective Virtual Sales Presentations
October 12, 2010, 12:00am PDT
This What Works! eBook explores best practices for effectively engaging prospects in a virtual environment to shorten the sales cycle, beat the competition and close more business.
Provided by Citrix Online
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