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Citrix Online
(210 results)-
Whitepapers
BC and Disaster Recovery Are Top IT Priorities for 2010 and 2011
September 1, 2010, 12:00am PDT
This Forrester Research white paper examines IT's new emphasis on business continuity and disaster recovery (BC/DR) planning.
Provided by Citrix Online
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Whitepapers
An Empowered Report: Getting Past Cloud Security Fear Mongering
October 1, 2010, 12:00am PDT
This white paper explores key cloud security questions addressed during the 2010 Forrester Security Forum, including private versus public clouds, security standards and cloud services trends.
Provided by Citrix Online
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Whitepapers
Emergency Telecommuting
March 1, 2011, 12:00am PST
This comprehensive emergency telecommuting guide provides critical information and just-in-time solutions for those who find themselves unexpectedly working from a distance.
Provided by Citrix Online
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Whitepapers
Business Continuity And Disaster Recovery Are Top IT Priorities For 2010 And 2011
September 1, 2010, 12:00am PDT
This white paper examines the rise in IT's prioritization of business continuity and disaster recovery (BC/DR) planning.
Provided by Citrix Online
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Case Studies
The International Language of Business
September 1, 2010, 12:00am PDT
This Forrester infographic illustrates intriguing meeting and business communication behaviors around the globe.
Provided by Citrix Online
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Case Studies
How HiDef Corporate Trumps Traditional Audio Conferencing
December 1, 2009, 12:00am PST
Check out this brief to learn how HiDef Corporate™ makes monitoring audio conferencing costs and managing users easy - allowing you to focus your time on other priorities.
Provided by Citrix Online
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Whitepapers
The Virtual Learning Advantage: Designing a Best-in-Class VILT Program
January 1, 2010, 12:00am PST
This 3g Selling white paper explores the advantages of online training and how to design a best-in-class VITL program that increases ROI, improves engagement, eliminates travel costs and delivers...
Provided by Citrix Online
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Webcasts
Tools of Engagement: Presenting and Training in a World of Social Media
April 1, 2010, 12:00am PDT
Watch this on-demand webinar with social media expert Tom Bunzel and discover how you can employ the new Internet tools to strengthen your e-learning and presentation initiatives.
Provided by Citrix Online
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Whitepapers
Making Collaboration Work for the 20th Century's Distributed Workforce
October 1, 2010, 12:00am PDT
This Forrester white paper investigates the collaboration habits of information workers by looking at where and how people are working; what kind of technology they use; and how business is...
Provided by Citrix Online
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Whitepapers
Working Smarter and Getting Better Marketing ROI in 2011: How Webinars Generate the Greatest Return
January 1, 2011, 12:00am PST
Webinars have leveled the marketing playing field. Today's SMBs can seriously compete with large companies in market reach and thought leadership, while generating a significant ROI. This new...
Provided by Citrix Online
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Whitepapers
How to Create and Run a Winning Webinar Series eGuide
July 1, 2010, 12:00am PDT
A successful marketing Webinar series can educate your prospects on your company's uniqueness, create a competitive advantage, dramatically increase lead flow, and drive sales."" This new eGuide...
Provided by Citrix Online
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Whitepapers
Generate Leads with Social Media Strategy: 6 Steps to Fill Up Sales Funnel
January 1, 2010, 12:00am PST
There's definitely a science to leveraging social media for lead generation. In fact, with the right strategy, social media's impact on your lead gen efforts can be downright powerful. In this...
Provided by Citrix Online
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Whitepapers
The New Formula for Generating High Quality Leads in 2011
January 1, 2011, 12:00am PST
More is not always better. That's why marketers are shifting lead-gen efforts from quantity to quality. But how do you target and engage the best prospects so that fewer leads pack a punch? This...
Provided by Citrix Online
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Whitepapers
Optimize a Lead Nurturing Campaign: 5 Steps to Boost Conversation and Warm a Cold List
January 1, 2011, 12:00am PST
Like any relationship, leads need nurturing. But what if your prospect list has grown cold? Is it too late to revive it? This MarketingSherpa white paper explores how to optimize your lead...
Provided by Citrix Online
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Whitepapers
How to Become an Innovative Sales Manager in Four Virtual Steps
January 1, 2011, 12:00am PST
This SellingPower white paper explores four strategic ways sales managers can win by leveraging virtual tools for internal team collaboration, client presentations, training and more.
Provided by Citrix Online
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Whitepapers
5-Minute Sales Meetings
January 1, 2011, 12:00am PST
This new one-pager by sales strategist and author Jill Konrath explores four essential steps to creating an irresistible five-minute sales meeting.
Provided by Citrix Online
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Whitepapers
7 Hot Email Prospecting Tips
January 1, 2011, 12:00am PST
This one-pager by Jill Konrath, sales strategist and author, outlines seven essential guidelines that will increase your email prospecting success.
Provided by Citrix Online
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Whitepapers
The Ultimate Guide to Email Prospecting
January 1, 2011, 12:00am PST
This new eBook by Jill Konrath, sales strategist and author, explores how to craft an email message that grabs the attention of prospects and compels them to continue the conversation.
Provided by Citrix Online
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Whitepapers
Six Solutions for What's Keeping Support Executives up at Night
July 1, 2011, 12:00am PDT
The challenges of today's service and support environment just might be keeping you awake at night. The expectations are great and the daily demands relentless. But there's hope. "By moving away...
Provided by Citrix Online
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Whitepapers
2011 State of the Industry: Six Trends Every Support Organization Must Know
July 1, 2011, 12:00am PDT
Want to take a look under the hood of today's support organizations? SupportIndustry.com recently surveyed nearly 500 organizations about their support infrastructure and the tools and processes...
Provided by Citrix Online
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Whitepapers
Leveraging A Remote Support Platform to Create a Service Dashboard
May 1, 2010, 12:00am PDT
Customer support is arguably the most metrics-driven department in most companies. But without a consolidated view - or dashboard - of all critical metrics, there's no clear, quick view of an...
Provided by Citrix Online
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Whitepapers
Recruit and Build the Right Team for Your Service Desk
July 1, 2011, 12:00am PDT
Your people are your most valuable asset. "To build the right team of people for your service desk, you need a comprehensive and pragmatic recruitment process." This new Service Desk Institute...
Provided by Citrix Online
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Whitepapers
6 Steps to Promoting Your Online Events Like a Social Media Maven
October 1, 2012, 12:00am PDT
Companies large and small are plugging into social media's power to start conversations with customers and prospects. Nowhere is this method of promotion more applicable than in online events....
Provided by Citrix Online
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eBooks
Webinar Ready: A Step by Step Guide to Hosting Successful Webinars
October 1, 2012, 12:00am PDT
Like any good performance, the live webinar should capture attention and stir discussion. For the content marketer, this conversation ends only when the curtain falls on a successful sale. You're...
Provided by Citrix Online
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Whitepapers
The Secret Formula for Webinar Presentations that Work Every Time
October 5, 2012, 12:00am PDT
Text-heavy slides and large photos bore your audience and bog down the presentation. It's time to redesign your slide deck with a few simple tricks. One of the most important factors in your...
Provided by Citrix Online
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Whitepapers
The Power User's Guide To Successful Webinars
October 1, 2012, 12:00am PDT
Webinars are powerful tools - especially when you know how to create, promote and deliver them like a power user. Interactive online webinars have emerged as the gold standard in B2B marketing....
Provided by Citrix Online
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Whitepapers
Leveraging the Power of Video Conferencing for Business: Best Practices for Supporting Collaboration in the 21st Century
October 1, 2012, 12:00am PDT
As more employees join the ranks of a dispersed workforce, the way we work together is undergoing a significant transformation - a transformation greatly aided by new video conferencing...
Provided by Citrix Online
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Whitepapers
Building Trust in the Modern Workplace
October 1, 2012, 12:00am PDT
Without trust, relationships fail - and without relationships, businesses fail. Today's virtual office tools benefit employees and businesses alike - but only if managers can trust their...
Provided by Citrix Online
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Whitepapers
Business without Borders: How to Cost Effectively Conduct Global
October 1, 2012, 12:00am PDT
Enabling people in your organization to collaborate on a global scale has been costly and complicated - until now. We work in a global workforce where business reaches beyond our borders and over...
Provided by Citrix Online
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Whitepapers
What IT Directors need to know about Video Conferencing for Business
October 1, 2012, 12:00am PDT
Video conferencing is changing the way we communicate, collaborate and get work done. That's why choosing the right solution is critical to the entire business. IT departments are anxious to...
Provided by Citrix Online
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Whitepapers
Virtual & Superior: How to Build Teams that Get Things Done Part 1
October 1, 2012, 12:00am PDT
A project manager's most important priority is building a solid team that delivers results, regardless of location. The era of virtual teams is here. This ProjectsAtWork white paper shows you...
Provided by Citrix Online
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eBooks
The Ultimate Guide to Email Prospecting
October 1, 2012, 12:00am PDT
In 2.7 seconds, a prospect will decide whether to read, forward or delete your email. (How are we doing so far?) This new eBook by Jill Konrath, sales strategist and author, explores how to craft...
Provided by Citrix Online
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eBooks
Selling in a Volatile Economy
October 1, 2012, 12:00am PDT
The same thing that keeps you awake at night keeps your prospects and customers up, too: A volatile economy. You need some fresh strategies to make it easier for your prospects to move forward...
Provided by Citrix Online
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Whitepapers
The anywhere worker: Essential tools to keep teams connected
November 13, 2012, 12:00am PST
In this increasingly mobile world -- where work is outsourced and international partnerships are formed quickly and easily -- workers need to be able to collaborate with colleagues, share...
Provided by Citrix Online
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Presentations
GoToMyPC Corporate Flash Demo
October 1, 2007, 12:00am PDT
Citrix GoToMyPC Corporate provides the simplest, most reliable and most cost-effective secure remote access to a desktop PC. But have you ever wondered how it works? Watch the GoToMyPC Corporate...
Provided by Citrix Online
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Webcasts
Forrester Best Practices: Improve IT Service Delivery and Support
May 7, 2008, 12:00am PDT
Most IT managers are stumped when it comes to capturing the right IT metrics and then effectively conveying their relevance to management. Decision makers tend to focus on the one metric they...
Provided by Citrix Online
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Whitepapers
Steve Jobs: 10 presentation strategies
September 30, 2011, 12:00am PDT
While you might not have an iPod to unveil, you can still learn a lot from Steve Jobs's presentation style. This e-book reveals the strategies used by former Apple CEO Steve Jobs to deliver...
Provided by Citrix Online
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Whitepapers
Value of a team: Five pillars to strengthen employee culture
September 30, 2011, 12:00am PDT
Building a team culture can be challenging -- particularly if members of your team are distributed around the globe. Teamwork ensues when the team feels stable, is focused, able to envision the...
Provided by Citrix Online
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Whitepapers
Guide to smart working and modernising business practices
October 4, 2011, 12:00am PDT
In the current challenging climate, many companies and public sector organisations are looking closely at their work strategies and taking steps to not only survive the present crisis but also...
Provided by Citrix Online
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Whitepapers
The Rise of Web Commuting
March 24, 2008, 12:00am PDT
More workers than ever are performing at least part of their jobs outside the traditional office space. The rise of online meeting and collaboration tools has not only enabled workers to meet with...
Provided by Citrix Online
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Whitepapers
How to Promote the Value of Online Training Within Your Organization
April 1, 2010, 12:00am PDT
This white paper explores the benefits and ROI of online training and takes an in-depth look at how two innovative companies successfully implemented Web-based training. Online training enables...
Provided by Citrix Online
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Downloads
Today's Mobile Workforce & What It Means for Your Business
March 1, 2010, 12:00am PST
Listen to this podcast to hear Jim Ware and Charles Grantham, co-founders of The Future of Work program, discuss today's growing mobile workforce and what it means to your business, how to enable...
Provided by Citrix Online
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Whitepapers
The Business Case for Web Commuting
March 1, 2010, 12:00am PST
This new white paper explores the challenges to creating an infrastructure that supports remote workers, thus enabling an organization to accomplish its primary Web-commuting goals of reducing...
Provided by Citrix Online
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Webcasts
The Business Impact of a Workshifting Culture: Corporate America and the Mobile Workforce
March 31, 2010, 12:00am PDT
Watch this on-demand webinar with Justin Levy, General Manager of New Marketing Labs and 15-year workshifting veteran. Levy will discuss the evolution of corporate culture and how your company can...
Provided by Citrix Online
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Whitepapers
Evaluating Secure Remote Desktop Access Models
May 1, 2009, 12:00am PDT
This Tolly report compares Software as a Service (SaaS) via Citrix� GoToMyPC� Corporate to traditional virtual private networks (VPNs). The report also includes a side-by-side comparison chart and...
Provided by Citrix Online
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Whitepapers
The Employee Point of View: The Economic Downturn
March 1, 2010, 12:00am PST
This new SHRM Research white paper takes a close look at how employees are responding to the recession, uncovers anticipated post-recession trends and provides simple, cost-effective strategies...
Provided by Citrix Online
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Whitepapers
Leveraging GoToMyPC Corporate to Boost Productivity
July 20, 2009, 12:00am PDT
In this new white paper, discover how to improve overall corporate productivity by leveraging Web-based remote access such as Citrix� GoToMyPC� Corporate.
Provided by Citrix Online
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Webcasts
Leveraging Social Media as a Support Channel
March 31, 2010, 12:00am PDT
Watch this on-demand webinar to hear John Ragsdale, VP of technology research at Technology Services Industry Association (TSIA), share the advantages and risks of embracing social media for...
Provided by Citrix Online
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Whitepapers
Leveraging the Web Collaboration Capabilities within Remote Support
November 1, 2009, 12:00am PDT
This new TSIA white paper provides an overview of Web collaboration, explores how companies are utilizing its capabilities within technical support and details its business value.
Provided by Citrix Online
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Whitepapers
The Next Frontier for Support Centers
March 31, 2010, 12:00am PDT
This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.
Provided by Citrix Online
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Whitepapers
Improving First-Call Resolution with Team Collaboration Technology
December 17, 2009, 12:00am PST
This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact...
Provided by Citrix Online
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Whitepapers
The Help Desk Is on the Critical Path for Pandemic/Disaster Recovery
October 22, 2009, 12:00am PDT
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role...
Provided by Citrix Online
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Whitepapers
Controlling the Cost of Audio Conferencing
December 1, 2009, 12:00am PST
Audio conferencing is a vital tool for business communication but the fees most services charge for operator-assisted calls can really add up. This Wainhouse Research application brief explores...
Provided by Citrix Online
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Webcasts
Audio Conferencing That Won't Break the Bank
March 1, 2010, 12:00am PST
Whether you are having an internal meeting, customer meeting or a large Webinar, you rely on audio conferencing to get your work done and decisions made. What if you could partner with a...
Provided by Citrix Online
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Webcasts
How Web Controls Are Changing Audio Conferencing
March 1, 2010, 12:00am PST
While the advent of the Web changed the way we do just about everything, audio conferencing kept a steady low profile. Until now. The next generation of audio conferencing adds Web-based...
Provided by Citrix Online
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Webcasts
"Dialing In" Has Changed Forever
February 11, 2010, 12:00am PST
Virtually every business needs audio conferencing and it's a great low-cost tool for connecting your team. But the options available today are overwhelming and complicated features, non-intuitive...
Provided by Citrix Online
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Whitepapers
The Value of Web-Based Audio Conferencing
December 1, 2009, 12:00am PST
Companies are on the hunt for ways to increase productivity without much IT investment. So it should come as no surprise that many organizations are choosing Web-based audio conferencing to...
Provided by Citrix Online
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Whitepapers
Audio Conferencing 2.0: Control Costs & Simplify Administration
July 22, 2009, 12:00am PDT
Audio conferencing has seen very few innovations in recent years � unless you consider complicated operations and added expenses to be significant milestones. Simply put, the industry has been...
Provided by Citrix Online
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Whitepapers
Support Strategies: Customer Experience Management
November 6, 2009, 12:00am PST
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your...
Provided by Citrix Online
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Whitepapers
Best Practices for Translating Customer Satisfaction into Revenue
November 6, 2009, 12:00am PST
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is...
Provided by Citrix Online
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Whitepapers
Forrester Strategies for Assessing IT Business Satisfaction
October 29, 2009, 12:00am PDT
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Provided by Citrix Online
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Whitepapers
3 Strategies for Reducing IT Support Costs
October 29, 2009, 12:00am PDT
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing...
Provided by Citrix Online
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Whitepapers
Applying Remote Support Technology for Maximum Impact
October 20, 2009, 12:00am PDT
This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.
Provided by Citrix Online
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Whitepapers
Ziff Davis Research: Supporting Employees Anytime, Anywhere
October 20, 2009, 12:00am PDT
This white paper takes an in-depth look at the challenges of supporting today's workforce and how Software-as-a-Service (SaaS) enables IT to provide secure, effective remote support - anytime and...
Provided by Citrix Online
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Whitepapers
People + Processes + Technology: Creating a Winning Formula for Customer Support
October 20, 2009, 12:00am PDT
This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.
Provided by Citrix Online
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Whitepapers
The Changing Face of Commuting
December 1, 2008, 12:00am PST
Citrix Online and the polling company� recently joined forces to conduct a survey on the subject of Web commuting.
Provided by Citrix Online
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Whitepapers
IT's Critical Role in Enabling Mobile Work
October 1, 2009, 12:00am PDT
Citrix Online teamed up with Work Design Collaborative to explore how businesses are responding to the growing demand for mobility. And the results may surprise you.
Provided by Citrix Online
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Whitepapers
Enabling Mobile Work While Ensuring Network Security
January 8, 2009, 12:00am PST
This paper explores how Citrix� GoToMyPC� Corporate protects the integrity of the corporate network and the privacy of sensitive data by providing full spectrum security. As secure as online...
Provided by Citrix Online
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Whitepapers
Optimizing Sales Messaging: The Impact of What You Say on Sales Performace
October 1, 2009, 12:00am PDT
Is what you say as important as what you sell? Download the CSO Insights research report to view the results of their recent survey and find out how creating the right sales messages can...
Provided by Citrix Online
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Resource Center
5 Essential Strategies for Making the Right First Impression
October 1, 2009, 12:00am PDT
It's no easy task securing the full attention of decision makers, even for just a few minutes. This new eBook identifies 5 essential strategies for creating highly effective initial meetings that...
Provided by Citrix Online
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Whitepapers
Selling Smarter in 2009 and Beyond with Remote Selling
October 1, 2009, 12:00am PDT
Discover how to increase sales efficiency and productivity with fewer resources. This new IDC executive brief explores the use of Web conferencing to...
Provided by Citrix Online
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Presentations
Web Conferencing for Better Collaboration and Reduced Travel
October 1, 2009, 12:00am PDT
"Tell me and I'll forget. Show me and I might remember. Involve me and I'll understand." Hear Robert P. Mahowald, IDC research
Provided by Citrix Online
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Whitepapers
It's Time To Review � And Renew � Your Telecommuting Policy
April 9, 2009, 12:00am PDT
There's no "one size fits all" when it comes to telecommuting. This new Forrester white paper explores how implementing best practices to create a telecommuting program and standardized policy...
Provided by Citrix Online
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Whitepapers
Top 10 Strategies for Managers of Mobile Workers
October 1, 2009, 12:00am PDT
By 2011, the mobile workforce in the U.S. is expected to reach 120.1 million people. Embracing this trend is more of a question of "how" rather than "if": How will you measure, manage and build...
Provided by Citrix Online
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Whitepapers
9 Management Practices for Exceptional Webinars
October 1, 2009, 12:00am PDT
Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar results....
Provided by Citrix Online
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Whitepapers
How to Market and Sell Services with Webinars
September 1, 2009, 12:00am PDT
Let's face it: Marketing budgets are not growing by leaps and bounds. Instead, services marketers are honing their budget-stretching skills. There is, however, one cost-effective strategy that...
Provided by Citrix Online
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Whitepapers
The Best of Both Worlds: How to Effectively Leverage Social Media
September 1, 2009, 12:00am PDT
Terms like Facebook, Twitter, wikis and blogs are a recent addition to mainstream vocabulary. And now it seems like everyone is fluent in the language of social media - including your prospects...
Provided by Citrix Online
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Whitepapers
Achieving the lowest server virtualization Total Cost of Ownership
July 7, 2009, 12:00am PDT
Consolidation through server virtualization is a powerful agent for datacenter change, but shrinking your server footprint is just a part of the value that server virtualization brings to your IT...
Provided by Citrix Online
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Whitepapers
Achieving the lowest server virtualization TCO
July 7, 2009, 12:00am PDT
Consolidation through server virtualization is a powerful agent for datacenter change, but shrinking your server footprint is just a part of the value that server virtualization brings to your IT...
Provided by Citrix Online
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Whitepapers
Desktop Virtualization: A buyer's checklist
July 7, 2009, 12:00am PDT
Desktop virtualization should do more than just move desktop management to the datacenter�its real goal is to put productive applications in the hands of end users. This whitepaper explores how...
Provided by Citrix Online
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