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Citrix Online
(210 results)-
Whitepapers
GoToMeeting Corporate for Collaboration
February 13, 2008, 12:00am PST
Extending your reach, reducing costly travel and increasing productivity are critical for ensuring your organization's success. Achieve these objectives easily and securely with Citrix GoToMeeting...
Provided by Citrix Online
-
Whitepapers
How to Calculate the ROI of Remote Support
August 27, 2007, 12:00am PDT
Few companies today will approve new support technology purchases without first addressing the projected return on investment (ROI). In this SSPA Executive Insight, VP of research John Ragsdale...
Provided by Citrix Online
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Whitepapers
The virtual presenter's handbook
December 2, 2011, 12:00am PST
Research shows that the top fears for people who present online or speak on online meetings are: 'How can I deliver a powerful presentation to an audience I can't see?' and 'How do I compensate...
Provided by Citrix Online
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Whitepapers
Citrix GoToAssist Corporate Security White Paper
April 28, 2008, 12:00am PDT
GoToAssist Corporate's intuitive and secure interface and feature set make it the most effective solution for conducting online support sessions. Using GoToAssist Corporate, support, consulting...
Provided by Citrix Online
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Whitepapers
Manage Projects More Efficiently Using Online Meetings
January 9, 2012, 12:00am PST
Whether your business is a medium-sized organisation or a large conglomerate, projects are a part of your everyday work. Changing tasks, flexible working groups and the participation of external...
Provided by Citrix Online
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Whitepapers
Best Practices for Corporate Agility: Your Guide to Making Distributed Work "Work"
September 1, 2007, 12:00am PDT
Businesses are inherently more flexible and agile when workers can effectively work from anytime, anywhere. Download the Corporate Agility white paper to learn about the business case for...
Provided by Citrix Online
-
Whitepapers
Flexible Work: Rhetoric and Reality
February 1, 2008, 12:00am PST
Citrix Online and the Work Design Collaborative (organizers of the Future of Work program) recently joined forces to conduct a survey about trends in flexible-work policies and technology.
Provided by Citrix Online
-
Whitepapers
Bus, Bike, Car and Now Web: The Changing Face of Commuting
January 14, 2008, 12:00am PST
More workers than ever are performing at least part of their jobs outside the traditional office space. But instead of relying on telephones to maintain contact with the office, there is a new...
Provided by Citrix Online
-
Whitepapers
Green-Purchasing Inititives Research Brief: Is IT Thinking Green?
February 29, 2008, 12:00am PST
Organizations large and small are beginning to take a closer look at their environmental impact. Citrix Online recently conducted a survey to find out how technology is helping businesses go...
Provided by Citrix Online
-
Whitepapers
A Closer Look at SaaS Purchasing Behaviors and Attitudes
December 17, 2007, 12:00am PST
The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online...
Provided by Citrix Online
-
Whitepapers
Smart Security Choices for Mobile Workers
June 4, 2008, 12:00am PDT
Citrix Online recently conducted a comprehensive survey on the subject of remote access and security to find out how organizations are (or aren't) safeguarding critical information and systems...
Provided by Citrix Online
-
Whitepapers
Nine steps to success with online meetings
April 26, 2012, 12:00am PDT
Regain control of your day-to-day business using online meetings. You can not only respond and make decisions faster than the competition, but you can also achieve your goals in a more relaxed...
Provided by Citrix Online
-
Whitepapers
Association of Support Professionals Research: Best Practices for Translating Customer Satisfaction into Revenue
June 19, 2007, 12:00am PDT
Today's support organizations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is...
Provided by Citrix Online
-
Whitepapers
How to Close IT Tickets Faster with Remote Support
June 24, 2008, 12:00am PDT
With today's growing number of remote and distributed employees, addressing IT tickets in person is no longer a viable option � especially when your objective is to provide efficient,...
Provided by Citrix Online
-
Whitepapers
IT Help Desk Executive Survey Summary: How organizations use technology to support a distributed workforce
June 6, 2007, 12:00am PDT
Today's workforce is a mobile one � more likely to be on the go than sitting in an office down the hall from the IT help desk. This shift in the traditional workspace has introduced new, more...
Provided by Citrix Online
-
Whitepapers
Experience Measurable Gains with Remote Services and Support
October 15, 2008, 12:00am PDT
IT consultants and Professional Services (PS) organizations have much to gain with remote services and support delivery - namely reduced travel costs, increased margins and improved billable...
Provided by Citrix Online
-
Whitepapers
How to Deliver Superior Professional Services Cost-Effectively
October 23, 2008, 12:00am PDT
This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today's economic climate. Remote service delivery is proving to be a...
Provided by Citrix Online
-
Whitepapers
Balancing Customer Intimacy with Self-Sufficiency
December 17, 2008, 12:00am PST
Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This white paper explores...
Provided by Citrix Online
-
Whitepapers
Driving IT help desk efficiency with customer-centric remote support
September 30, 2008, 12:00am PDT
IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support...
Provided by Citrix Online
-
Whitepapers
The Virtual Support Center: Delivering Support Anytime, Anywhere
November 7, 2008, 12:00am PST
This new SupportIndustry.com white paper examines key benefits of a virtual support center, including significantly reduced costs improved service delivery and improved customer and employee...
Provided by Citrix Online
-
Whitepapers
3 Steps to Creating Personalized Customer Support Experiences
February 22, 2008, 12:00am PST
This Service & Support Professionals Association (SSPA) White Paper reveals strategies for creating personalized customer experiences, including: Establishing reward programs for outstanding...
Provided by Citrix Online
-
Webcasts
Webinar: Make Customer Experience a Cornerstone of Your Revenue Strategy
July 9, 2008, 12:00am PDT
Watch this Webinar to hear Jeffery Tarter, Executive Director of the Association of Support Professionals (ASP), discuss the major industry shift from break-fix support to strategic customer...
Provided by Citrix Online
-
Whitepapers
IT's Critical Role in Enabling the Mobile Workforce
November 10, 2008, 12:00am PST
The traditional 9-to-5 office work environment is changing shape in response to new technology, a struggling economy and employees who place a premium on flexibility. With this in mind, Citrix...
Provided by Citrix Online
-
Whitepapers
Making the Choice Between On-Premise and On-Demand Solutions
July 2, 2007, 12:00am PDT
Download this THINKstrategies guide to learn the trade-offs of using traditional premise-based software, the advantages of using on-demand solutions, and how to choose between on-premise products...
Provided by Citrix Online
-
Whitepapers
Leveraging Web-based Remote Access to Boost Productivity
March 14, 2008, 12:00am PDT
Studies show that implementing a remote access tool for your employees increases productivity and work/life balance. For some organizations, however, inherent VPN hassles and cost barriers often...
Provided by Citrix Online
-
Whitepapers
A Simpler Approach to Secure Remote Access
September 10, 2007, 12:00am PDT
Read this informative white paper to learn how Web-based remote access from Citrix GoToMyPC Corporate.
Provided by Citrix Online
-
Webcasts
How to Deliver Webinars on a Budget
September 4, 2008, 12:00am PDT
You don't need a corporate marketing department and thousands of dollars to put on effective Webinars. View this on-demand Webinar to learn the basics of Webinar production for small businesses....
Provided by Citrix Online
-
Whitepapers
Boosting Sales Performance During Tough Times: How salespeople are leveraging instant Web conferencing for success
November 12, 2008, 12:00am PST
The severe economic downturn has placed a significant burden on the shoulders of salespeople, forcing them to face a difficult question: How to meet sales objectives when budgets are drying up...
Provided by Citrix Online
-
Whitepapers
Improving the Productivity of Virtual Employees: How GoToMeeting Corporate helps you manage a remote team
December 8, 2008, 12:00am PST
By 2011, IDC expects mobile workers to make up 73 percent of the total U.S. workforce. Whether mobile employees are out in the field or at home, sitting in a satellite office or constantly on the...
Provided by Citrix Online
-
Whitepapers
Cut Your Travel Costs and Carbon Footprint with Web Conferencing
December 5, 2008, 12:00am PST
There seems to be no end to the benefits of Web conferencing: from effectively enabling collaboration within virtual teams and shortening development cycles to reducing travel costs and increasing...
Provided by Citrix Online
-
Webcasts
How to Stay Competitive with Online Sales Training
December 17, 2008, 12:00am PST
Online training, once considered a luxury for small and medium-sized businesses (SMBs), is now a competitive requirement. There is simply no better way for SMBs to cost-effectively meet their...
Provided by Citrix Online
-
Webcasts
Managing a Mobile and Remote Workforce
November 11, 2008, 12:00am PST
The Mobile Workforce. Who's doing it? What's driving it? How do you manage it? As the mobile workforce trend continues to grow (IDC predicts there will be 1 billion mobile workers by 2011),...
Provided by Citrix Online
-
Whitepapers
The Top 10 Strategies for Managing Mobile Workers: Surviving and Thriving in the Emerging Mobile Workforce
October 9, 2008, 12:00am PDT
By 2011, the mobile workforce in the U.S. is expected to reach 120.1 million people. Embracing this trend is more of a question of "how" rather than "if": How will you measure, manage and build...
Provided by Citrix Online
-
Whitepapers
B-to-B Marketing in 2009: Trends in Strategies and Spending
March 1, 2009, 12:00am PST
Want to know how your peers are allocating their marketing budget, which strategies are working and which tactics are performing best? The much anticipated 2009 edition of the MarketingProfs B2B...
Provided by Citrix Online
-
Whitepapers
Optimizing Inside/Telesales Effectiveness: Leveraging Web Conferencing
November 18, 2008, 12:00am PST
How does your organization reach it's revenue goals when budgets are tighter than ever? A recent CSO Insights Sales Performance Optimization study found that many companies - both large and small...
Provided by Citrix Online
-
Whitepapers
Cut Costs and Drive Efficiency of Virtual Teams
January 7, 2009, 12:00am PST
Technology has increased our mobility and permanently altered the business landscape. Today, we can be virtually anywhere with a few clicks of a mouse. Of course, it's not just having the tools...
Provided by Citrix Online
-
Whitepapers
The Benefits of Computer-Based Audio Conferencing: Reducing Costs, Increasing Convenience, Improving Productivity
February 1, 2009, 12:00am PST
Audio is undergoing a noteworthy transition, thanks to two significant factors: VoIP (Voice over Internet Protocol) and the use of Web conferencing as a business tool. This new Wainhouse Research...
Provided by Citrix Online
-
Webcasts
How to Make Live Online Training as Interactive and Effective as In-Person Training
February 25, 2009, 12:00am PST
With budgets being slashed and fewer resources at hand, Webinars are an invaluable tool for trainers. Luckily, when done correctly, online training can be as interactive and effective as in-person...
Provided by Citrix Online
-
Webcasts
Selling in Tough Times
January 14, 2009, 12:00am PST
When the economy slows, so do decisions to invest money in new products or services. More people get involved in the purchasing process, higher level signoffs are required and you're asked to cut...
Provided by Citrix Online
-
Webcasts
Green Conferencing: Meetings that Save Money, Increase Revenue & Save the Planet
January 29, 2009, 12:00am PST
Discover how companies are significantly reducing costs and their carbon footprint, while continuing to drive greater revenue. View this on-demand Webinar to hear from leading experts about top...
Provided by Citrix Online
-
Whitepapers
Accelerate Business through a Cost-efficient Virtual Workforce
July 7, 2009, 12:00am PDT
This white paper defines a virtual workforce, describes the challenges and requirements that organisations face when supporting a virtual workforce, and explains how Citrix solutions can address...
Provided by Citrix Online
-
Whitepapers
Recession-Proof Your Service & Support Organization
January 1, 2009, 12:00am PST
With revenue growth uncertain, all areas of the enterprise will be asked to cut costs and streamline operations in 2009. Service and support revenues have become an economic engine for both...
Provided by Citrix Online
-
Whitepapers
Defining the Great Customer Experience
January 1, 2009, 12:00am PST
Customer experience is the most powerful tool available today for distinguishing your company from competitors - each contact with the customer offers an opportunity for strengthening your...
Provided by Citrix Online
-
Whitepapers
3 Strategies for Reducing IT Support Costs in 2009
January 1, 2009, 12:00am PST
As companies brace for more bumps in the economic downturn, many organizations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing...
Provided by Citrix Online
-
Whitepapers
Streamline Your Business with Innovative Tools
February 6, 2009, 12:00am PST
Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost per sale by 75 percent;...
Provided by Citrix Online
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Whitepapers
Measuring the Business Impact of Support
July 17, 2008, 12:00am PDT
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured � despite the influence of support on higher revenue; customer satisfaction and loyalty;...
Provided by Citrix Online
-
Webcasts
Green Conferencing: Meetings that Save Money, Increase Revenue & Save the Planet
January 29, 2009, 12:00am PST
Discover how companies are significantly reducing costs and their carbon footprint, while continuing to drive greater revenue. View this on-demand Webinar to hear from leading experts about top...
Provided by Citrix Online
-
Webcasts
Selling in Tough Times
January 14, 2009, 12:00am PST
When the economy slows, so do decisions to invest money in new products or services. More people get involved in the purchasing process, higher level signoffs are required and you're asked to cut...
Provided by Citrix Online
-
Webcasts
How to Make Live Online Training as Interactive and Effective as In-Person Training
February 25, 2009, 12:00am PST
With budgets being slashed and fewer resources at hand, Webinars are an invaluable tool for trainers. Luckily, when done correctly, online training can be as interactive and effective as in-person...
Provided by Citrix Online
-
Whitepapers
The Benefits of Computer-Based Audio Conferencing: Reducing Costs, Increasing Convenience, Improving Productivity
February 1, 2009, 12:00am PST
Audio is undergoing a noteworthy transition, thanks to two significant factors: VoIP (Voice over Internet Protocol) and the use of Web conferencing as a business tool. This new Wainhouse Research...
Provided by Citrix Online
-
Whitepapers
Cut Costs and Drive Efficiency of Virtual Teams
January 7, 2009, 12:00am PST
Technology has increased our mobility and permanently altered the business landscape. Today, we can be virtually anywhere with a few clicks of a mouse. Of course, it's not just having the tools...
Provided by Citrix Online
-
Whitepapers
Optimizing Inside/Telesales Effectiveness: Leveraging Web Conferencing
November 18, 2008, 12:00am PST
How does your organization reach it's revenue goals when budgets are tighter than ever? A recent CSO Insights Sales Performance Optimization study found that many companies - both large and small...
Provided by Citrix Online
-
Whitepapers
B-to-B Marketing in 2009: Trends in Strategies and Spending
March 1, 2009, 12:00am PST
Want to know how your peers are allocating their marketing budget, which strategies are working and which tactics are performing best? The much anticipated 2009 edition of the MarketingProfs B2B...
Provided by Citrix Online
-
Whitepapers
The Top 10 Strategies for Managing Mobile Workers: Surviving and Thriving in the Emerging Mobile Workforce
October 9, 2008, 12:00am PDT
By 2011, the mobile workforce in the U.S. is expected to reach 120.1 million people. Embracing this trend is more of a question of "how" rather than "if": How will you measure, manage and build...
Provided by Citrix Online
-
Webcasts
Managing a Mobile and Remote Workforce
November 11, 2008, 12:00am PST
The Mobile Workforce. Who's doing it? What's driving it? How do you manage it? As the mobile workforce trend continues to grow (IDC predicts there will be 1 billion mobile workers by 2011),...
Provided by Citrix Online
-
Webcasts
How to Stay Competitive with Online Sales Training
December 17, 2008, 12:00am PST
Online training, once considered a luxury for small and medium-sized businesses (SMBs), is now a competitive requirement. There is simply no better way for SMBs to cost-effectively meet their...
Provided by Citrix Online
-
Whitepapers
Cut Your Travel Costs and Carbon Footprint with Web Conferencing
December 5, 2008, 12:00am PST
There seems to be no end to the benefits of Web conferencing: from effectively enabling collaboration within virtual teams and shortening development cycles to reducing travel costs and increasing...
Provided by Citrix Online
-
Whitepapers
Improving the Productivity of Virtual Employees: How GoToMeeting Corporate helps you manage a remote team
December 8, 2008, 12:00am PST
By 2011, IDC expects mobile workers to make up 73 percent of the total U.S. workforce. Whether mobile employees are out in the field or at home, sitting in a satellite office or constantly on the...
Provided by Citrix Online
-
Whitepapers
Boosting Sales Performance During Tough Times: How salespeople are leveraging instant Web conferencing for success
November 12, 2008, 12:00am PST
The severe economic downturn has placed a significant burden on the shoulders of salespeople, forcing them to face a difficult question: How to meet sales objectives when budgets are drying up...
Provided by Citrix Online
-
Webcasts
How to Deliver Webinars on a Budget
September 4, 2008, 12:00am PDT
You don't need a corporate marketing department and thousands of dollars to put on effective Webinars. View this on-demand Webinar to learn the basics of Webinar production for small businesses....
Provided by Citrix Online
-
Whitepapers
A Simpler Approach to Secure Remote Access
September 10, 2007, 12:00am PDT
Read this informative white paper to learn how Web-based remote access from Citrix GoToMyPC Corporate.
Provided by Citrix Online
-
Whitepapers
Leveraging Web-based Remote Access to Boost Productivity
March 14, 2008, 12:00am PDT
Studies show that implementing a remote access tool for your employees increases productivity and work/life balance. For some organizations, however, inherent VPN hassles and cost barriers often...
Provided by Citrix Online
-
Whitepapers
Making the Choice Between On-Premise and On-Demand Solutions
July 2, 2007, 12:00am PDT
Download this THINKstrategies guide to learn the trade-offs of using traditional premise-based software, the advantages of using on-demand solutions, and how to choose between on-premise products...
Provided by Citrix Online
-
Whitepapers
IT's Critical Role in Enabling the Mobile Workforce
November 10, 2008, 12:00am PST
The traditional 9-to-5 office work environment is changing shape in response to new technology, a struggling economy and employees who place a premium on flexibility. With this in mind, Citrix...
Provided by Citrix Online
-
Webcasts
Webinar: Make Customer Experience a Cornerstone of Your Revenue Strategy
July 9, 2008, 12:00am PDT
Watch this Webinar to hear Jeffery Tarter, Executive Director of the Association of Support Professionals (ASP), discuss the major industry shift from break-fix support to strategic customer...
Provided by Citrix Online
-
Whitepapers
3 Steps to Creating Personalized Customer Support Experiences
February 22, 2008, 12:00am PST
This Service & Support Professionals Association (SSPA) White Paper reveals strategies for creating personalized customer experiences, including: Establishing reward programs for outstanding...
Provided by Citrix Online
-
Whitepapers
The Virtual Support Center: Delivering Support Anytime, Anywhere
November 7, 2008, 12:00am PST
This new SupportIndustry.com white paper examines key benefits of a virtual support center, including significantly reduced costs improved service delivery and improved customer and employee...
Provided by Citrix Online
-
Whitepapers
Driving IT help desk efficiency with customer-centric remote support
September 30, 2008, 12:00am PDT
IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support...
Provided by Citrix Online
-
Whitepapers
Balancing Customer Intimacy with Self-Sufficiency
December 17, 2008, 12:00am PST
Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This white paper explores...
Provided by Citrix Online
-
Whitepapers
How to Deliver Superior Professional Services Cost-Effectively
October 23, 2008, 12:00am PDT
This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today's economic climate. Remote service delivery is proving to be a...
Provided by Citrix Online
-
Whitepapers
Experience Measurable Gains with Remote Services and Support
October 15, 2008, 12:00am PDT
IT consultants and Professional Services (PS) organizations have much to gain with remote services and support delivery - namely reduced travel costs, increased margins and improved billable...
Provided by Citrix Online
-
Whitepapers
IT Help Desk Executive Survey Summary: How organizations use technology to support a distributed workforce
June 6, 2007, 12:00am PDT
Today's workforce is a mobile one � more likely to be on the go than sitting in an office down the hall from the IT help desk. This shift in the traditional workspace has introduced new, more...
Provided by Citrix Online
-
Whitepapers
How to Close IT Tickets Faster with Remote Support
June 24, 2008, 12:00am PDT
With today's growing number of remote and distributed employees, addressing IT tickets in person is no longer a viable option � especially when your objective is to provide efficient,...
Provided by Citrix Online
-
Whitepapers
Association of Support Professionals Research: Best Practices for Translating Customer Satisfaction into Revenue
June 19, 2007, 12:00am PDT
Today's support organizations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is...
Provided by Citrix Online
-
Whitepapers
Smart Security Choices for Mobile Workers
June 4, 2008, 12:00am PDT
Citrix Online recently conducted a comprehensive survey on the subject of remote access and security to find out how organizations are (or aren't) safeguarding critical information and systems...
Provided by Citrix Online
-
Whitepapers
A Closer Look at SaaS Purchasing Behaviors and Attitudes
December 17, 2007, 12:00am PST
The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online...
Provided by Citrix Online
-
Whitepapers
Green-Purchasing Inititives Research Brief: Is IT Thinking Green?
February 29, 2008, 12:00am PST
Organizations large and small are beginning to take a closer look at their environmental impact. Citrix Online recently conducted a survey to find out how technology is helping businesses go...
Provided by Citrix Online
-
Whitepapers
Bus, Bike, Car and Now Web: The Changing Face of Commuting
January 14, 2008, 12:00am PST
More workers than ever are performing at least part of their jobs outside the traditional office space. But instead of relying on telephones to maintain contact with the office, there is a new...
Provided by Citrix Online
-
Whitepapers
Flexible Work: Rhetoric and Reality
February 1, 2008, 12:00am PST
Citrix Online and the Work Design Collaborative (organizers of the Future of Work program) recently joined forces to conduct a survey about trends in flexible-work policies and technology.
Provided by Citrix Online
-
Whitepapers
Best Practices for Corporate Agility: Your Guide to Making Distributed Work "Work"
September 1, 2007, 12:00am PDT
Businesses are inherently more flexible and agile when workers can effectively work from anytime, anywhere. Download the Corporate Agility white paper to learn about the business case for...
Provided by Citrix Online
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