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Citrix Online
(365 results)-
Whitepapers
Association of Support Professionals Research: Best Practices for Translating Customer Satisfaction into Revenue
June 19, 2007, 12:00am PDT
Today's support organizations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is...
Provided by Citrix Online
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Whitepapers
How to Close IT Tickets Faster with Remote Support
June 24, 2008, 12:00am PDT
With today's growing number of remote and distributed employees, addressing IT tickets in person is no longer a viable option � especially when your objective is to provide efficient,...
Provided by Citrix Online
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Whitepapers
IT Help Desk Executive Survey Summary: How organizations use technology to support a distributed workforce
June 6, 2007, 12:00am PDT
Today's workforce is a mobile one � more likely to be on the go than sitting in an office down the hall from the IT help desk. This shift in the traditional workspace has introduced new, more...
Provided by Citrix Online
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Whitepapers
Experience Measurable Gains with Remote Services and Support
October 15, 2008, 12:00am PDT
IT consultants and Professional Services (PS) organizations have much to gain with remote services and support delivery - namely reduced travel costs, increased margins and improved billable...
Provided by Citrix Online
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Whitepapers
How to Deliver Superior Professional Services Cost-Effectively
October 23, 2008, 12:00am PDT
This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today's economic climate. Remote service delivery is proving to be a...
Provided by Citrix Online
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Whitepapers
Balancing Customer Intimacy with Self-Sufficiency
December 17, 2008, 12:00am PST
Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This white paper explores...
Provided by Citrix Online
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Whitepapers
Driving IT help desk efficiency with customer-centric remote support
September 30, 2008, 12:00am PDT
IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support...
Provided by Citrix Online
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Whitepapers
The Virtual Support Center: Delivering Support Anytime, Anywhere
November 7, 2008, 12:00am PST
This new SupportIndustry.com white paper examines key benefits of a virtual support center, including significantly reduced costs improved service delivery and improved customer and employee...
Provided by Citrix Online
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Whitepapers
3 Steps to Creating Personalized Customer Support Experiences
February 22, 2008, 12:00am PST
This Service & Support Professionals Association (SSPA) White Paper reveals strategies for creating personalized customer experiences, including: Establishing reward programs for outstanding...
Provided by Citrix Online
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Webcasts
Webinar: Make Customer Experience a Cornerstone of Your Revenue Strategy
July 9, 2008, 12:00am PDT
Watch this Webinar to hear Jeffery Tarter, Executive Director of the Association of Support Professionals (ASP), discuss the major industry shift from break-fix support to strategic customer...
Provided by Citrix Online
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Whitepapers
IT's Critical Role in Enabling the Mobile Workforce
November 10, 2008, 12:00am PST
The traditional 9-to-5 office work environment is changing shape in response to new technology, a struggling economy and employees who place a premium on flexibility. With this in mind, Citrix...
Provided by Citrix Online
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Whitepapers
Making the Choice Between On-Premise and On-Demand Solutions
July 2, 2007, 12:00am PDT
Download this THINKstrategies guide to learn the trade-offs of using traditional premise-based software, the advantages of using on-demand solutions, and how to choose between on-premise products...
Provided by Citrix Online
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Whitepapers
Leveraging Web-based Remote Access to Boost Productivity
March 14, 2008, 12:00am PDT
Studies show that implementing a remote access tool for your employees increases productivity and work/life balance. For some organizations, however, inherent VPN hassles and cost barriers often...
Provided by Citrix Online
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Whitepapers
A Simpler Approach to Secure Remote Access
September 10, 2007, 12:00am PDT
Read this informative white paper to learn how Web-based remote access from Citrix GoToMyPC Corporate.
Provided by Citrix Online
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Webcasts
How to Deliver Webinars on a Budget
September 4, 2008, 12:00am PDT
You don't need a corporate marketing department and thousands of dollars to put on effective Webinars. View this on-demand Webinar to learn the basics of Webinar production for small businesses....
Provided by Citrix Online
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Whitepapers
Boosting Sales Performance During Tough Times: How salespeople are leveraging instant Web conferencing for success
November 12, 2008, 12:00am PST
The severe economic downturn has placed a significant burden on the shoulders of salespeople, forcing them to face a difficult question: How to meet sales objectives when budgets are drying up...
Provided by Citrix Online
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Whitepapers
Improving the Productivity of Virtual Employees: How GoToMeeting Corporate helps you manage a remote team
December 8, 2008, 12:00am PST
By 2011, IDC expects mobile workers to make up 73 percent of the total U.S. workforce. Whether mobile employees are out in the field or at home, sitting in a satellite office or constantly on the...
Provided by Citrix Online
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Whitepapers
Cut Your Travel Costs and Carbon Footprint with Web Conferencing
December 5, 2008, 12:00am PST
There seems to be no end to the benefits of Web conferencing: from effectively enabling collaboration within virtual teams and shortening development cycles to reducing travel costs and increasing...
Provided by Citrix Online
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Webcasts
How to Stay Competitive with Online Sales Training
December 17, 2008, 12:00am PST
Online training, once considered a luxury for small and medium-sized businesses (SMBs), is now a competitive requirement. There is simply no better way for SMBs to cost-effectively meet their...
Provided by Citrix Online
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Webcasts
Managing a Mobile and Remote Workforce
November 11, 2008, 12:00am PST
The Mobile Workforce. Who's doing it? What's driving it? How do you manage it? As the mobile workforce trend continues to grow (IDC predicts there will be 1 billion mobile workers by 2011),...
Provided by Citrix Online
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Whitepapers
The Top 10 Strategies for Managing Mobile Workers: Surviving and Thriving in the Emerging Mobile Workforce
October 9, 2008, 12:00am PDT
By 2011, the mobile workforce in the U.S. is expected to reach 120.1 million people. Embracing this trend is more of a question of "how" rather than "if": How will you measure, manage and build...
Provided by Citrix Online
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Whitepapers
B-to-B Marketing in 2009: Trends in Strategies and Spending
March 1, 2009, 12:00am PST
Want to know how your peers are allocating their marketing budget, which strategies are working and which tactics are performing best? The much anticipated 2009 edition of the MarketingProfs B2B...
Provided by Citrix Online
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Whitepapers
Optimizing Inside/Telesales Effectiveness: Leveraging Web Conferencing
November 18, 2008, 12:00am PST
How does your organization reach it's revenue goals when budgets are tighter than ever? A recent CSO Insights Sales Performance Optimization study found that many companies - both large and small...
Provided by Citrix Online
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Whitepapers
Cut Costs and Drive Efficiency of Virtual Teams
January 7, 2009, 12:00am PST
Technology has increased our mobility and permanently altered the business landscape. Today, we can be virtually anywhere with a few clicks of a mouse. Of course, it's not just having the tools...
Provided by Citrix Online
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Whitepapers
The Benefits of Computer-Based Audio Conferencing: Reducing Costs, Increasing Convenience, Improving Productivity
February 1, 2009, 12:00am PST
Audio is undergoing a noteworthy transition, thanks to two significant factors: VoIP (Voice over Internet Protocol) and the use of Web conferencing as a business tool. This new Wainhouse Research...
Provided by Citrix Online
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Webcasts
How to Make Live Online Training as Interactive and Effective as In-Person Training
February 25, 2009, 12:00am PST
With budgets being slashed and fewer resources at hand, Webinars are an invaluable tool for trainers. Luckily, when done correctly, online training can be as interactive and effective as in-person...
Provided by Citrix Online
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Webcasts
Selling in Tough Times
January 14, 2009, 12:00am PST
When the economy slows, so do decisions to invest money in new products or services. More people get involved in the purchasing process, higher level signoffs are required and you're asked to cut...
Provided by Citrix Online
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Webcasts
Green Conferencing: Meetings that Save Money, Increase Revenue & Save the Planet
January 29, 2009, 12:00am PST
Discover how companies are significantly reducing costs and their carbon footprint, while continuing to drive greater revenue. View this on-demand Webinar to hear from leading experts about top...
Provided by Citrix Online
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Whitepapers
Measuring the Business Impact of Support
July 17, 2008, 12:00am PDT
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured � despite the influence of support on higher revenue; customer satisfaction and loyalty;...
Provided by Citrix Online
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Whitepapers
Streamline Your Business with Innovative Tools
February 6, 2009, 12:00am PST
Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost per sale by 75 percent;...
Provided by Citrix Online
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Whitepapers
3 Strategies for Reducing IT Support Costs in 2009
January 1, 2009, 12:00am PST
As companies brace for more bumps in the economic downturn, many organizations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing...
Provided by Citrix Online
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Whitepapers
Defining the Great Customer Experience
January 1, 2009, 12:00am PST
Customer experience is the most powerful tool available today for distinguishing your company from competitors - each contact with the customer offers an opportunity for strengthening your...
Provided by Citrix Online
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Whitepapers
Recession-Proof Your Service & Support Organization
January 1, 2009, 12:00am PST
With revenue growth uncertain, all areas of the enterprise will be asked to cut costs and streamline operations in 2009. Service and support revenues have become an economic engine for both...
Provided by Citrix Online
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Whitepapers
Enterprise-Grade Mobile Device Management (MDM)
March 26, 2013, 12:00am PDT
A foundational strategic feature of the Citrix enterprise mobility offering - enterprise-grade MDM. 78% of organizations allow employee-owned mobile devices in the business environment. 3/4 will...
Provided by Citrix
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Whitepapers
Taking Your Enterprise Mobile: The Executive Checklist
March 26, 2013, 12:00am PDT
According to nearly every analyst study, security is the primary inhibitor to both enterprise mobility and bring-your-own-device (BYOD) programs, and 17% of enterprises have already experienced a...
Provided by Citrix
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Whitepapers
The 10 MUST-HAVES for Secure Enterprise Mobility
March 26, 2013, 12:00am PDT
A security framework and evaluators checklist. At an estimated cost of more than $250 per lost record, a data breach can be expensive. In fact, some research estimates the cost of a mobile breach...
Provided by Citrix
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Whitepapers
Nine reasons why Citrix Netscaler beats the competition
June 14, 2013, 12:00am PDT
Application delivery controllers (ADC) are one of the most critical elements of cloud infrastructures and enterprise datacentre architectures. ADCs strongly impact performance, scale and security...
Provided by Citrix Systems
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Whitepapers
Freemium vs. Desktop Video Conferencing: The Value of Being Built for Business
December 1, 2012, 12:00am PST
Business-grade collaboration tools and mobile technologies have opened the door to a whole new way of working – both in and out of offices. “For many people, work is becoming more about what they...
Provided by Citrix Online
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Whitepapers
10 Tips for Keeping Control of Online Meetings
January 1, 2013, 12:00am PST
Online meetings are like cars – they are everywhere nowadays, but not everyone knows how to drive them effectively. "The best way to get better at online meetings is to participate in more of...
Provided by Citrix Online
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Whitepapers
Top 10 Reasons to Strengthen Information Security with Desktop Virtualisation
June 17, 2013, 12:00am PDT
Information security has become an increasingly critical concern for organisations of all kinds. Today’s threats are more potent than ever. This white paper discusses the top ten benefits of using...
Provided by Citrix Systems
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Whitepapers
Leveraging Web-based Remote Access to Boost Productivity
March 14, 2008, 12:00am PDT
Studies show that implementing a remote access tool for your employees increases productivity and work/life balance. For some organizations, however, inherent VPN hassles and cost barriers often...
Provided by Citrix Online
-
Whitepapers
Making the Choice Between On-Premise and On-Demand Solutions
July 2, 2007, 12:00am PDT
Download this THINKstrategies guide to learn the trade-offs of using traditional premise-based software, the advantages of using on-demand solutions, and how to choose between on-premise products...
Provided by Citrix Online
-
Whitepapers
IT's Critical Role in Enabling the Mobile Workforce
November 10, 2008, 12:00am PST
The traditional 9-to-5 office work environment is changing shape in response to new technology, a struggling economy and employees who place a premium on flexibility. With this in mind, Citrix...
Provided by Citrix Online
-
Webcasts
Webinar: Make Customer Experience a Cornerstone of Your Revenue Strategy
July 9, 2008, 12:00am PDT
Watch this Webinar to hear Jeffery Tarter, Executive Director of the Association of Support Professionals (ASP), discuss the major industry shift from break-fix support to strategic customer...
Provided by Citrix Online
-
Whitepapers
3 Steps to Creating Personalized Customer Support Experiences
February 22, 2008, 12:00am PST
This Service & Support Professionals Association (SSPA) White Paper reveals strategies for creating personalized customer experiences, including: Establishing reward programs for outstanding...
Provided by Citrix Online
-
Whitepapers
The Virtual Support Center: Delivering Support Anytime, Anywhere
November 7, 2008, 12:00am PST
This new SupportIndustry.com white paper examines key benefits of a virtual support center, including significantly reduced costs improved service delivery and improved customer and employee...
Provided by Citrix Online
-
Whitepapers
Driving IT help desk efficiency with customer-centric remote support
September 30, 2008, 12:00am PDT
IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support...
Provided by Citrix Online
-
Whitepapers
Balancing Customer Intimacy with Self-Sufficiency
December 17, 2008, 12:00am PST
Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This white paper explores...
Provided by Citrix Online
-
Whitepapers
How to Deliver Superior Professional Services Cost-Effectively
October 23, 2008, 12:00am PDT
This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today's economic climate. Remote service delivery is proving to be a...
Provided by Citrix Online
-
Whitepapers
Experience Measurable Gains with Remote Services and Support
October 15, 2008, 12:00am PDT
IT consultants and Professional Services (PS) organizations have much to gain with remote services and support delivery - namely reduced travel costs, increased margins and improved billable...
Provided by Citrix Online
-
Whitepapers
IT Help Desk Executive Survey Summary: How organizations use technology to support a distributed workforce
June 6, 2007, 12:00am PDT
Today's workforce is a mobile one � more likely to be on the go than sitting in an office down the hall from the IT help desk. This shift in the traditional workspace has introduced new, more...
Provided by Citrix Online
-
Whitepapers
How to Close IT Tickets Faster with Remote Support
June 24, 2008, 12:00am PDT
With today's growing number of remote and distributed employees, addressing IT tickets in person is no longer a viable option � especially when your objective is to provide efficient,...
Provided by Citrix Online
-
Whitepapers
Association of Support Professionals Research: Best Practices for Translating Customer Satisfaction into Revenue
June 19, 2007, 12:00am PDT
Today's support organizations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is...
Provided by Citrix Online
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Case Studies
CBS Internet News Improves Web Site Performance With Citrix NetScaler
December 1, 2007, 12:00am PST
CBS, the first private broadcasting station in Korea and a company that has consistently aimed at providing reliable and fair broadcasting over its 53-year history, established its Web portal, CBS...
Provided by Citrix Systems
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Whitepapers
Licensing:: Firewalls and Security Considerations
August 8, 2008, 12:00am PDT
This paper provides the details about security considerations for Citrix Licensing and how to modify port numbers. It is designed to provide the more detailed information for the tasks that extend...
Provided by Citrix Systems
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Whitepapers
Desktop Delivery: Making Desktop Virtualization Work
April 1, 2008, 12:00am PDT
This whitepaper discusses Desktop Virtualization and the impact on desktop management challenges. While Desktop Virtualization puts the desktop into the data center, it is not a panacea for...
Provided by Citrix Systems
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Whitepapers
Citrix Business Solutions: Powered by Datacore Software
September 3, 2008, 12:00am PDT
DataCore Software provides storage virtualisation solutions that make storage and SAN infrastructures efficient, fault tolerant, flexible and virtual. DataCore Storage Virtualisation is the...
Provided by Citrix Systems
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Whitepapers
Unlock the Power of Server Virtualisation
September 3, 2008, 12:00am PDT
Citrix XenServer is the simplest and most efficient way to virtualize and provision servers to deliver a dynamic datacenter - a flexible aggregated pool of computing and storage resources. Citrix...
Provided by Citrix Systems
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Whitepapers
PlateSpin Pledges Extended Support for Citrix XenSever Customers
September 12, 2008, 12:00am PDT
PlateSpin ULC, a Novell company, today reaffirmed its commitment to support Citrix XenServer across the PlateSpin product line. XenServer support is a key element of PlateSpin's multiplatform...
Provided by Citrix Systems
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Whitepapers
A Pragmatic Approach to Server and Data Center Consolidation
September 3, 2008, 12:00am PDT
This whitepaper provides an overview of the factors driving consolidation initiatives and considers best practices for ensuring a successful consolidation initiative and a maximum return on...
Provided by Citrix Systems
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Whitepapers
Smart Security Choices for Mobile Workers
June 4, 2008, 12:00am PDT
Citrix Online recently conducted a comprehensive survey on the subject of remote access and security to find out how organizations are (or aren't) safeguarding critical information and systems...
Provided by Citrix Online
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Whitepapers
A Closer Look at SaaS Purchasing Behaviors and Attitudes
December 17, 2007, 12:00am PST
The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online...
Provided by Citrix Online
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Whitepapers
Green-Purchasing Inititives Research Brief: Is IT Thinking Green?
February 29, 2008, 12:00am PST
Organizations large and small are beginning to take a closer look at their environmental impact. Citrix Online recently conducted a survey to find out how technology is helping businesses go...
Provided by Citrix Online
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Whitepapers
Bus, Bike, Car and Now Web: The Changing Face of Commuting
January 14, 2008, 12:00am PST
More workers than ever are performing at least part of their jobs outside the traditional office space. But instead of relying on telephones to maintain contact with the office, there is a new...
Provided by Citrix Online
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Whitepapers
Flexible Work: Rhetoric and Reality
February 1, 2008, 12:00am PST
Citrix Online and the Work Design Collaborative (organizers of the Future of Work program) recently joined forces to conduct a survey about trends in flexible-work policies and technology.
Provided by Citrix Online
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Whitepapers
Best Practices for Corporate Agility: Your Guide to Making Distributed Work "Work"
September 1, 2007, 12:00am PDT
Businesses are inherently more flexible and agile when workers can effectively work from anytime, anywhere. Download the Corporate Agility white paper to learn about the business case for...
Provided by Citrix Online
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Whitepapers
IDC Worldwide Mobile Worker Population 2007-2011 Forecast
March 1, 2008, 12:00am PST
IDC predicts the number of worldwide mobile workers will reach 1 billion - including nearly 75% of the U.S. workforce - by the end of 2011. Is your company prepared for this shift in the mobile...
Provided by Citrix Online
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Case Studies
Mahindra Finance Consolidates Market Leadership With Faster Application Delivery
March 1, 2008, 12:00am PST
Mahindra & Mahindra Financial Services Limited (MMFSL) is one of India's leading non-banking finance companies focused on the rural and semi-urban sectors. MMFSL was expanding rapidly across the...
Provided by Citrix Systems
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Case Studies
Amadeus FiRe Unblocks Congestion Between Remote Locations With Citrix WANScaler
January 2, 2008, 12:00am PST
Amadeus FiRe AG, headquartered in Frankfurt am Main, Germany, is a leading personnel services provider in the areas of accounting, office work, banking and IT services. The Amadeus FiRe IT...
Provided by Citrix Systems
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Case Studies
Ferm Enables a Firm Connection With China Using Citrix WANScaler
March 1, 2008, 12:00am PST
Ferm is a wholesale business that imports and distributes equipment for the Do-It-Yourself (DIY) market and the semi-professional market. Ferm was looking for WAN acceleration products but was...
Provided by Citrix Systems
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Whitepapers
Citrix GoToAssist Corporate Security White Paper
April 28, 2008, 12:00am PDT
GoToAssist Corporate's intuitive and secure interface and feature set make it the most effective solution for conducting online support sessions. Using GoToAssist Corporate, support, consulting...
Provided by Citrix Online
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Whitepapers
Next-Gen Load Balancing: Delivering Advanced Web Apps
April 1, 2008, 12:00am PDT
As the global business environment has evolved, companies have significantly expanded their reliance on remote and mobile access to business applications over the Internet. Applications that must...
Provided by Citrix Systems
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Whitepapers
Security Beyond Corporate Boundaries: Using Citrix Application Delivery to Protect Corporate Information Anywhere Business Happens
April 15, 2008, 12:00am PDT
Ironclad security has become the Holy Grail for companies looking to protect corporate and customer information at large in the modern enterprise. The move toward greater data distribution --...
Provided by Citrix Systems
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Whitepapers
The End of Application Deployment: Virtualised Applications Streamline, Secure and Manage Your Business
March 25, 2008, 12:00am PDT
Hundreds, even thousands, of applications serve as the life blood of each of today's distributed global enterprises - at use in more places and in more ways than ever before. To deal with the...
Provided by Citrix Systems
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Whitepapers
Green IT: Reducing your Carbon Footprint with Citrix
April 21, 2008, 12:00am PDT
Going green has become an imperative, not an option, for companies facing the new reality of balancing business objectives with dwindling environmental resources. Limited energy supply and...
Provided by Citrix Systems
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Whitepapers
Accelerating Microsoft Windows Vista Migrations with Citrix XenApp
March 19, 2008, 12:00am PDT
For many organisations, migration to Microsoft Windows Vista is not a question of "if" but "when." This inevitability is causing companies to start asking the difficult questions. This white paper...
Provided by Citrix Systems
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Whitepapers
How to Calculate the ROI of Remote Support
August 27, 2007, 12:00am PDT
Few companies today will approve new support technology purchases without first addressing the projected return on investment (ROI). In this SSPA Executive Insight, VP of research John Ragsdale...
Provided by Citrix Online
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Webcasts
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
January 23, 2008, 12:00am PST
The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology...
Provided by Citrix Online
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Whitepapers
GoToMeeting Corporate for Collaboration
February 13, 2008, 12:00am PST
Extending your reach, reducing costly travel and increasing productivity are critical for ensuring your organization's success. Achieve these objectives easily and securely with Citrix GoToMeeting...
Provided by Citrix Online
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Whitepapers
The Rise of Web Commuting
March 24, 2008, 12:00am PDT
More workers than ever are performing at least part of their jobs outside the traditional office space. The rise of online meeting and collaboration tools has not only enabled workers to meet with...
Provided by Citrix Online
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