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ClickSoftware
(20 results)-
Whitepapers
Mobile workforce management: Seven key benefits
December 6, 2012, 12:00am PST
Whether looking at the complexities of scheduling or the gaps in mobility, it is apparent that the opportunity exists to deploy a software solution to address the growing needs of your company....
Provided by ClickSoftware
-
Whitepapers
Trends and best practice for service in 2012
February 23, 2012, 12:00am PST
Service revenue has topped the agenda of chief service officers. As businesses seek to wrap themselves around their customers and drive higher value, they are looking to build a foundation that...
Provided by ClickSoftware
-
Whitepapers
Mobile apps for field workers: Five essential questions
June 11, 2012, 12:00am PDT
Smartphone adoption in the enterprise (both personal-liable and corporate-liable) reached 162 million units by the end of 2011, according to predictions by VDC Research. By 2014, the research firm...
Provided by ClickSoftware
-
Podcasts
What is a ClickAppStore?
June 19, 2012, 12:00am PDT
Are you looking to empower the people in your organization working outside of the office to do a great job and make sure that the customers get the best service in the industry? ClickSoftware's...
Provided by ClickSoftware
-
Whitepapers
Deploying and Managing Mobile Apps for Field Service Workers - 5 Key Questions to Ask
June 19, 2012, 12:00am PDT
"Smartphone adoption in the enterprise (both personal-liable and corporate-liable) will have reached 162 million units by the end 2011 - and by 2014, the research firm predicts, the market for...
Provided by ClickSoftware
-
Case Studies
Anglian Water Create A Platform For Business Growth With ClickSoftware
March 5, 2009, 12:00am PST
Anglian Water, part of the AWG Group, is located in the east of England and serves the needs of around six million industrial, commercial and domestic customers. Anglian Water is facing some tough...
Provided by ClickSoftware
-
Case Studies
Bosch Improves Customer Service And Dispatch Efficiency
April 28, 2008, 12:00am PDT
Bosch Communication Center is a division of the German-based Bosch Group. Junkers and Bosch were challenged to both improve customer service and maximize productivity through greater call center...
Provided by ClickSoftware
-
Case Studies
Direct Energy Increase Competitive Advantage With ClickSoftware
November 23, 2010, 12:00am PST
Direct Energy Essential Home Services provides repairs, maintenance, heating and cooling HVAC installation, and energy-related home improvements to 1.3 million customers that are sub-divided into...
Provided by ClickSoftware
-
Case Studies
Managing All Work In One System Drives Productivity Improvements For ETSA Utilities
August 11, 2008, 12:00am PDT
ETSA Utilities is the electricity distribution business for the state of South Australia, delivering power via a distribution network to nearly 800,000 residential and business customers...
Provided by ClickSoftware
-
Case Studies
KinCare Revolutionizing The Australian Homecare Market With ClickSoftware
April 20, 2009, 12:00am PDT
KinCare is one of Australia's leading providers of in-home care and support services and has become one of the fastest growing community care services in Australia. The $2.5 billion in-home care...
Provided by ClickSoftware
-
Case Studies
Icelandic Utility Provider Orkuveita Reykjavikur Improves Mobile Workforce Productivity With ClickSoftware
January 29, 2010, 12:00am PST
Orkuveita Reykjavikur (OR) is an Icelandic utilities company that operates in several diverse fields. It produces, distributes and sells electricity, geothermal hot water and cold water. The...
Provided by ClickSoftware
-
Case Studies
Optimized Scheduling Delivers Huge Efficiencies To Ohio Department Of Commerce (ODC)
May 6, 2008, 12:00am PDT
The Division of Industrial Compliance (DIC) for the State of Ohio is responsible for overseeing enforcement of the Ohio building code. Ohio's Division of Industrial Compliance faced several...
Provided by ClickSoftware
-
Case Studies
Scotia Gas Networks Transforms Field Operations With Real-Time Scheduling And Optimization
July 17, 2008, 12:00am PDT
Scotia Gas Networks (SGN) is the second largest gas distribution company in the UK, operating across all of Scotland and central and south-east England. Although National Grid had IT systems in...
Provided by ClickSoftware
-
Case Studies
Southern California Edison Uses ClickSoftware To Help Deliver A $9 Billion Capital Restructuring Program
November 23, 2010, 12:00am PST
Southern California Edison (SCE) grew out of various small companies that began working with power generation and transmission as early as the 1880s. Today it provides reliable electricity supply...
Provided by ClickSoftware
-
Case Studies
ClickSchedule Enables Tomra To Optimize Service Scheduling
May 25, 2007, 12:00am PDT
Consumers in states that charge a deposit for beverage bottles and cans are familiar with reverse vending machines, which automatically refund the money in exchange for the empty containers. The...
Provided by ClickSoftware
-
Case Studies
Unisys Drives Significant Productivity Improvements While Reducing Costs With Optimized Scheduling
November 23, 2010, 12:00am PST
Unisys is a leading technology company, providing a number of services for its diverse clientele. In the early days of Unisys' service organization, field technicians were mainly supporting...
Provided by ClickSoftware
-
Case Studies
Vivint Improves Customer Service And Delivers Substantial Operational Savings With Automated Scheduling And Mobility Solution
March 3, 2011, 12:00am PST
Now in its 11th year of operation, Vivint is one of the largest full-service national security companies, providing world-class customer support and services to more than 450,000 customers...
Provided by ClickSoftware
-
Case Studies
Vodafone UK Increases Volume Of Work without Increasing Size Of Field Workforce
May 6, 2008, 12:00am PDT
Vodafone UK has 16.3 million customers and is part of the world's largest mobile community, offering a wide range of voice and data communications. Vodafone previously managed the schedules of its...
Provided by ClickSoftware
-
Whitepapers
Finding a service cost and levels balance
February 23, 2012, 12:00am PST
One of the greatest challenges in service optimisation is increasing customer service levels while reducing operational costs. It is often difficult to achieve one without sacrificing the other....
Provided by ClickSoftware
-
Podcasts
Portugal Telecom and ClickSoftware: Now Driven by Apps
June 19, 2012, 12:00am PDT
With the advancements in smart phone technology CIO's are deploying mobile applications in order to drive efficiency and customer satisfaction. ClickSoftware's customer Portugal Telecom, has over...
Provided by ClickSoftware
-
Whitepapers
Mobile workforce management: Seven key benefits
December 6, 2012, 12:00am PST
Whether looking at the complexities of scheduling or the gaps in mobility, it is apparent that the opportunity exists to deploy a software solution to address the growing needs of your company....
Provided by ClickSoftware
-
Whitepapers
Deploying and Managing Mobile Apps for Field Service Workers - 5 Key Questions to Ask
June 19, 2012, 12:00am PDT
"Smartphone adoption in the enterprise (both personal-liable and corporate-liable) will have reached 162 million units by the end 2011 - and by 2014, the research firm predicts, the market for...
Provided by ClickSoftware
-
Podcasts
What is a ClickAppStore?
June 19, 2012, 12:00am PDT
Are you looking to empower the people in your organization working outside of the office to do a great job and make sure that the customers get the best service in the industry? ClickSoftware's...
Provided by ClickSoftware
-
Podcasts
Portugal Telecom and ClickSoftware: Now Driven by Apps
June 19, 2012, 12:00am PDT
With the advancements in smart phone technology CIO's are deploying mobile applications in order to drive efficiency and customer satisfaction. ClickSoftware's customer Portugal Telecom, has over...
Provided by ClickSoftware
-
Whitepapers
Mobile apps for field workers: Five essential questions
June 11, 2012, 12:00am PDT
Smartphone adoption in the enterprise (both personal-liable and corporate-liable) reached 162 million units by the end of 2011, according to predictions by VDC Research. By 2014, the research firm...
Provided by ClickSoftware
-
Whitepapers
Finding a service cost and levels balance
February 23, 2012, 12:00am PST
One of the greatest challenges in service optimisation is increasing customer service levels while reducing operational costs. It is often difficult to achieve one without sacrificing the other....
Provided by ClickSoftware
-
Whitepapers
Trends and best practice for service in 2012
February 23, 2012, 12:00am PST
Service revenue has topped the agenda of chief service officers. As businesses seek to wrap themselves around their customers and drive higher value, they are looking to build a foundation that...
Provided by ClickSoftware
-
Case Studies
Vodafone UK Increases Volume Of Work without Increasing Size Of Field Workforce
May 6, 2008, 12:00am PDT
Vodafone UK has 16.3 million customers and is part of the world's largest mobile community, offering a wide range of voice and data communications. Vodafone previously managed the schedules of its...
Provided by ClickSoftware
-
Case Studies
Vivint Improves Customer Service And Delivers Substantial Operational Savings With Automated Scheduling And Mobility Solution
March 3, 2011, 12:00am PST
Now in its 11th year of operation, Vivint is one of the largest full-service national security companies, providing world-class customer support and services to more than 450,000 customers...
Provided by ClickSoftware
-
Case Studies
Unisys Drives Significant Productivity Improvements While Reducing Costs With Optimized Scheduling
November 23, 2010, 12:00am PST
Unisys is a leading technology company, providing a number of services for its diverse clientele. In the early days of Unisys' service organization, field technicians were mainly supporting...
Provided by ClickSoftware
-
Case Studies
ClickSchedule Enables Tomra To Optimize Service Scheduling
May 25, 2007, 12:00am PDT
Consumers in states that charge a deposit for beverage bottles and cans are familiar with reverse vending machines, which automatically refund the money in exchange for the empty containers. The...
Provided by ClickSoftware
-
Case Studies
Southern California Edison Uses ClickSoftware To Help Deliver A $9 Billion Capital Restructuring Program
November 23, 2010, 12:00am PST
Southern California Edison (SCE) grew out of various small companies that began working with power generation and transmission as early as the 1880s. Today it provides reliable electricity supply...
Provided by ClickSoftware
-
Case Studies
Scotia Gas Networks Transforms Field Operations With Real-Time Scheduling And Optimization
July 17, 2008, 12:00am PDT
Scotia Gas Networks (SGN) is the second largest gas distribution company in the UK, operating across all of Scotland and central and south-east England. Although National Grid had IT systems in...
Provided by ClickSoftware
-
Case Studies
Optimized Scheduling Delivers Huge Efficiencies To Ohio Department Of Commerce (ODC)
May 6, 2008, 12:00am PDT
The Division of Industrial Compliance (DIC) for the State of Ohio is responsible for overseeing enforcement of the Ohio building code. Ohio's Division of Industrial Compliance faced several...
Provided by ClickSoftware
-
Case Studies
Icelandic Utility Provider Orkuveita Reykjavikur Improves Mobile Workforce Productivity With ClickSoftware
January 29, 2010, 12:00am PST
Orkuveita Reykjavikur (OR) is an Icelandic utilities company that operates in several diverse fields. It produces, distributes and sells electricity, geothermal hot water and cold water. The...
Provided by ClickSoftware
-
Case Studies
KinCare Revolutionizing The Australian Homecare Market With ClickSoftware
April 20, 2009, 12:00am PDT
KinCare is one of Australia's leading providers of in-home care and support services and has become one of the fastest growing community care services in Australia. The $2.5 billion in-home care...
Provided by ClickSoftware
-
Case Studies
Managing All Work In One System Drives Productivity Improvements For ETSA Utilities
August 11, 2008, 12:00am PDT
ETSA Utilities is the electricity distribution business for the state of South Australia, delivering power via a distribution network to nearly 800,000 residential and business customers...
Provided by ClickSoftware
-
Case Studies
Direct Energy Increase Competitive Advantage With ClickSoftware
November 23, 2010, 12:00am PST
Direct Energy Essential Home Services provides repairs, maintenance, heating and cooling HVAC installation, and energy-related home improvements to 1.3 million customers that are sub-divided into...
Provided by ClickSoftware
-
Case Studies
Bosch Improves Customer Service And Dispatch Efficiency
April 28, 2008, 12:00am PDT
Bosch Communication Center is a division of the German-based Bosch Group. Junkers and Bosch were challenged to both improve customer service and maximize productivity through greater call center...
Provided by ClickSoftware
-
Case Studies
Anglian Water Create A Platform For Business Growth With ClickSoftware
March 5, 2009, 12:00am PST
Anglian Water, part of the AWG Group, is located in the east of England and serves the needs of around six million industrial, commercial and domestic customers. Anglian Water is facing some tough...
Provided by ClickSoftware
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