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Computer Associates
(6 results)-
Whitepapers
IT Management-as-a-Service: A White Paper by 451 Research
January 3, 2022, 12:00am PST
Analyst 451 Research have conducted an investigation to evaluate the state of the ITMaaS market and actions to maximise your investments: 50% of ITMaaS market revenue is generated from systems...
Provided by Computer Associates
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Whitepapers
Why Your Current Service Desk Is Failing Your Business and What To Do About It
September 10, 2012, 12:00am PDT
This paper analyses why legacy and even newer platforms are not delivering on business expectations: Top challenges faced by organisations 4 key requirements for a true service management...
Provided by Computer Associates
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Whitepapers
Gartner 2012: IT Operations Wake Up Call
November 8, 2012, 12:00am PST
The "consumerisation of IT" unveils a new wave of technology adoption - signifying a blurring between the lines of business and personal domains. Convergent communications and information...
Provided by Computer Associates
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Case Studies
Customer Case Study: Qantas guarantees online availability, improving customer experience and protecting revenue
November 9, 2012, 12:00am PST
Consumerisation of IT continues at a rapid pace, but it's not just about new devices; it's redefining the entire relationship between IT and end users, introducing potential opportunities for...
Provided by Computer Associates
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Whitepapers
The Fourth-generation Service Desk, and Why It's a Mandate Today
August 13, 2012, 12:00am PDT
This paper looks at the obstacles of legacy service management platforms and reveals how a new generation of solutions addresses the fundamental limitations: Insights into the evolution of the...
Provided by Computer Associates
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Whitepapers
Frost and Sullivan Report: Cloud Monitoring and Service Management
January 31, 2013, 12:00am PST
Analyst Frost and Sullivan have released the latest results of their Cloud Monitoring and Service Management study: Helping CIOs Maximize their IT Services and Investments: 1/3 of the 600 IT...
Provided by Computer Associates
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Whitepapers
Why Your Current Service Desk Is Failing Your Business and What To Do About It
September 10, 2012, 12:00am PDT
This paper analyses why legacy and even newer platforms are not delivering on business expectations: Top challenges faced by organisations 4 key requirements for a true service management...
Provided by Computer Associates
-
Whitepapers
Frost and Sullivan Report: Cloud Monitoring and Service Management
January 31, 2013, 12:00am PST
Analyst Frost and Sullivan have released the latest results of their Cloud Monitoring and Service Management study: Helping CIOs Maximize their IT Services and Investments: 1/3 of the 600 IT...
Provided by Computer Associates
-
Whitepapers
The Fourth-generation Service Desk, and Why It's a Mandate Today
August 13, 2012, 12:00am PDT
This paper looks at the obstacles of legacy service management platforms and reveals how a new generation of solutions addresses the fundamental limitations: Insights into the evolution of the...
Provided by Computer Associates
-
Whitepapers
IT Management-as-a-Service: A White Paper by 451 Research
January 3, 2022, 12:00am PST
Analyst 451 Research have conducted an investigation to evaluate the state of the ITMaaS market and actions to maximise your investments: 50% of ITMaaS market revenue is generated from systems...
Provided by Computer Associates
-
Case Studies
Customer Case Study: Qantas guarantees online availability, improving customer experience and protecting revenue
November 9, 2012, 12:00am PST
Consumerisation of IT continues at a rapid pace, but it's not just about new devices; it's redefining the entire relationship between IT and end users, introducing potential opportunities for...
Provided by Computer Associates
-
Whitepapers
Gartner 2012: IT Operations Wake Up Call
November 8, 2012, 12:00am PST
The "consumerisation of IT" unveils a new wave of technology adoption - signifying a blurring between the lines of business and personal domains. Convergent communications and information...
Provided by Computer Associates
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