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Compuware
(71 results)-
Whitepapers
Best Practices for Establishing SLAs
December 17, 2008, 12:00am PST
There are a lot of drivers for organizations to adopt SLM, including: pressures from the business and external service providers, compliance with regulations, better risk management, improved...
Provided by Compuware
-
Webcasts
Live Webcast: Michigan Voting Apps Scale to Support National Elections
October 25, 2012, 12:00am PDT
Date: Wednesday, December 12th, 2012 Time: 9:00 AM PT | 12:00 PM ET You may think this year's election is front-of-mind for most people, but can you imagine being responsible for supporting the...
Provided by Compuware
-
Whitepapers
White Paper: Business Transaction Management
October 10, 2012, 12:00am PDT
Companies build applications to support their business goals, so it's no wonder that business people expect to know how the applications are performing -- their success depends on it. But business...
Provided by Compuware
-
Webcasts
Top Strategies to Reduce Cost While Increasing Quality in Application Delivery
February 12, 2008, 12:00am PST
Reducing cost and increasing quality of applications at the same time is not a combination you see very often. IT usually has to sacrifice one for the other. In this webcast, Matt Winford, senior...
Provided by Compuware
-
Webcasts
Requirements-Driven Testing: The Journey From Business Needs to Test and User Acceptance
January 1, 2009, 12:00am PST
Requirements-Driven Testing (RDT) is a sure-fire way to improve project outcomes. With nearly two-thirds of IT projects failing, the pressure is on to strengthen the connection between...
Provided by Compuware
-
Webcasts
Improve Quality in Your Application Delivery Process - A Success Story at Arizona Federal
March 13, 2008, 12:00am PDT
IT organizations today face the perennial challenge of staying within budget, meeting time-to-market demands, and increasing quality. It might appear that you have to sacrifice one goal to achieve...
Provided by Compuware
-
Webcasts
Debugging From the Trenches - War Stories From the Real World
January 1, 2009, 12:00am PST
Debugging forces into nooks and crannies of the code and into areas of the operating system or framework that one didn't know existed. Of course, when developers are sitting around at lunch they...
Provided by Compuware
-
Webcasts
Protect Yourself Against Internal Threats: Reduce the Risk and Liability of Data Breaches
January 1, 2009, 12:00am PST
The threat of insider data breaches is substantial. Research indicates 70 percent of security incidents incurring actual losses occur internally, so there is need of plan to protect the critical...
Provided by Compuware
-
Whitepapers
2008 Study on the Uncertainty of Data Breach Detection: Report of IT Practitioners in the United Kingdom
June 1, 2008, 12:00am PDT
It is extremely important for an organization's trusted relationship with its customers to understand as precisely as possible who has had his or her personal data compromised. First, the process...
Provided by Compuware
-
Whitepapers
2008 Study on the Uncertainty of Data Breach Detection: Report of IT Practitioners in the UK, Germany & France
August 11, 2008, 12:00am PDT
Mainframe data security has become a critical IT issue. Typically, organizations address this risk by locking down applications to keep unauthorized outside users from accessing them. What this...
Provided by Compuware
-
Whitepapers
Understanding the Real End-User Experience: A Roadmap to Ensuring Quality Online Service
October 1, 2008, 12:00am PDT
The only way to be 100 percent sure how many customers are satisfied with their experience of web site is to track the experience of each individual customer. Until recently, however, the type of...
Provided by Compuware
-
Whitepapers
Enabling Business and IT Integration: ITIL V3 and Compuware's I.T. Service Management Solution
December 1, 2008, 12:00am PST
Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative ways to prove...
Provided by Compuware
-
Whitepapers
Collaborative Portal Decisions That Make "Cents": Reducing Total Cost of Ownership by 50% or More With SaaS Solutions
December 1, 2008, 12:00am PST
Traditionally, large IT organizations have utilized their resources to design, build and launch new applications within their datacenters using Commercial Off-The-Shelf (COTS) software. The...
Provided by Compuware
-
Case Studies
Schneider Electric Improves System Availability, Boosts Corporate Confidence in IT
December 1, 2008, 12:00am PST
Company surveys showed systems availability was the number one IT concern among internal users, particularly in the sales force, who sell Schneider's flagship Square D brand of electrical...
Provided by Compuware
-
Case Studies
Austrian Airlines Takes Project Management to New Heights of Efficiency
December 1, 2008, 12:00am PST
The IT department at Austrian Airlines faced a growing queue of major IT initiatives. The largest of projects involved upgrading the airlines' systems for booking flights and checking in...
Provided by Compuware
-
Case Studies
Ballard Spahr Achieves Proactive IT Approach Through ITSM Implementation
August 1, 2008, 12:00am PDT
Founded in 1886, Ballard Spahr Andrews & Ingersoll, LLP is a multi-practice, AmLaw 100 firm with an exceptional record of client service. When an outside consultant rated Ballard Spahr's IT...
Provided by Compuware
-
Case Studies
CEVA Seamlessly Merges Its IT Portfolio Using Compuware Changepoint
September 1, 2008, 12:00am PDT
CEVA, one of the world's largest transport and logistics companies, has more than 50,000 employees in over a hundred countries. CEVA wanted to ensure business continued as usual during a merger...
Provided by Compuware
-
Case Studies
CollegeNET Uses Compuware Uniface to Migrate Its Flagship Application From a Client/server Offering to a SaaS Model
April 1, 2008, 12:00am PDT
CollegeNET, a leading innovator in scheduling solutions, web-based admissions, tuition processing and donor development for higher education and government, wanted to migrate its flagship R25...
Provided by Compuware
-
Case Studies
Changepoint Helps High-Flying Software House Keep to Timetable
May 1, 2009, 12:00am PDT
Datalex is a leading provider of travel distribution software and solutions that enable global travel industry suppliers and distributors to deliver increased content and choice to their customers...
Provided by Compuware
-
Case Studies
Healthcare Network Achieves Automation Goals With Help of Vantage
March 1, 2009, 12:00am PST
The Detroit Medical Center (DMC) is Southeast Michigan's leading healthcare provider, operating eight facilities with 3,000 credentialed physicians. Detroit Medical Center (DMC) chose to...
Provided by Compuware
-
Case Studies
Dole Teams Up With Compuware for Proactive Problem Resolution
January 1, 2010, 12:00am PST
Dole Food Company is the world's largest producer and marketer of high-quality fresh fruit and produce. A lack of visibility into numerous issues within mission-critical applications and the...
Provided by Compuware
-
Case Studies
E. on IS Uses Compuware Vantage to Ensure Smooth Migration to New Data Centres
January 1, 2009, 12:00am PST
E.ON IS, the IT service provider for the E.ON Group, previously hosted applications from servers at a number of data centres located across the UK and Europe. To combat rising power and...
Provided by Compuware
-
Case Studies
Bank Tackles Inefficient Problem Resolution
August 1, 2008, 12:00am PDT
EDS, a leading global technology services company, provides La Caixa Bank with a business process outsourcing solution. La Caixa Bank needed visibility into business-relevant metrics and...
Provided by Compuware
-
Case Studies
IT Service Provider Improves Client Satisfaction With Proactive Applications Management
October 1, 2008, 12:00am PDT
As a worldwide IT service provider with customers ranging from small companies to the Global 1000, Getronics has an extensive IT infrastructure. Getronics decided to improve the application...
Provided by Compuware
-
Case Studies
Improving Customer Care for Mobile Data Service Providers
October 1, 2009, 12:00am PDT
Customer retention is a critical ingredient to successful business growth for mobile data service providers. Mobile service providers have difficulty managing call center operations effectively...
Provided by Compuware
-
Case Studies
All-in-One Service Management Defends Law Firm From Service Disruptions
October 1, 2008, 12:00am PDT
In a top litigation firm like Jenner & Block, attorneys routinely handle cases in the multimillion-dollar range. They often spend a substantial portion of their day working in document management...
Provided by Compuware
-
Case Studies
Lapointe Rosenstein L.L.P. Provides Better Service With Same Staff
January 1, 2009, 12:00am PST
No matter what size the firm, in order to stay competitive and satisfy clients, IT must support a large number of applications. For a small international law firm, like Lapointe Rosenstein, that...
Provided by Compuware
-
Case Studies
Environmental Organization Gains Workflow Visibility and Greater Financial Accountability
August 1, 2008, 12:00am PDT
Environmental issues look set to dominate the agenda in the 21st century. The council wanted to better understand how employees were deployed, improve visibility of workflow and gain greater...
Provided by Compuware
-
Case Studies
Pinsent Masons Excels in Application Performance Troubleshooting
March 1, 2009, 12:00am PST
The merger between Pinsent and Masons created a U.K. top ten law firm with more than 240 partners, a legal team of 900 people and over 1,500 staff in total. After a merger, Pinsent Masons was...
Provided by Compuware
-
Case Studies
Network Monitoring Helps Improve Troubleshooting and Performance for New York State
January 1, 2009, 12:00am PST
With 18,000 users and 1,400 sites, one Citrix-based service was critical for the functioning of a major New York state government unit. QoS Networking had to determine the reason for poor...
Provided by Compuware
-
Case Studies
Software Firm Overcomes Limits of First-Generation Web System to Create "Rich Web" Product - Ahead of Its Time
October 1, 2008, 12:00am PDT
Established in 1986, Raindrop Information Systems is a global leader in property management systems. This provider of property management software needed to create a "Rich web" interface before...
Provided by Compuware
-
Case Studies
End-User Experience Insight Leads Reed Smith to Datacenter Consolidation Success
October 1, 2008, 12:00am PDT
As a worldwide law firm with more than 1,500 attorneys in 23 offices, Reed Smith has an extensive IT infrastructure. Reed Smith decided to consolidate datacenters and move to a centralized Citrix...
Provided by Compuware
-
Case Studies
SDWorx Uses Changepoint to Track Consultant Time, Billing and IT Planning
January 1, 2009, 12:00am PST
SDWorx is continually growing, and with a number of business divisions using different time tracking systems, the company was keen to consolidate systems in order to reduce inter-departmental...
Provided by Compuware
-
Case Studies
The Auto Club Group - AAA Attains Executive-Level Visibility Into Critical Application Performance
December 1, 2008, 12:00am PST
As part of an effort to modernize, The Auto Club Group - AAA sought to convert its core Sales and Service application from a Windows to an AIX environment. AAA needed a systematic and effective...
Provided by Compuware
-
Case Studies
Law Firm Improves Productivity by Minimizing Troubleshooting Time
December 1, 2008, 12:00am PST
Time is money. Especially for tightly run law firms like Ungaretti & Harris. The firm Ungaretti & Harris needed to change its way of handling IT problems. Instead of just reacting to issues as...
Provided by Compuware
-
Whitepapers
Improve the Efficiency and Responsiveness of Mission-Critical Java Applications
April 1, 2009, 12:00am PDT
Why are so many organizations turning to Java? Because it addresses today's key IT challenge - agility. Java provides the integration and expansion capabilities that existing technologies require...
Provided by Compuware
-
Whitepapers
Cloud Computing: Trends & Business Opportunitiestm
September 10, 2010, 12:00am PDT
The importance of having a Cloud Computing strategy is becoming more obvious on a daily basis, as it moves from an interesting to a "Must have" technology for a lot of companies, with significant...
Provided by Compuware
-
Whitepapers
Monitoring Costs and Benefits: An Excerpt from "IT Success" by Michael Gentle
November 7, 2007, 12:00am PST
This white paper is an excerpt from the book IT Success! by Michael Gentle. It offers an overview of how IT organizations can benefit from a complete cost-benefit project analysis. Gentle...
Provided by Compuware
-
Whitepapers
Maturing Your Demand Management Practices
January 1, 2007, 12:00am PST
In this paper, Susan Cramm, executive coach and founder of Valuedance, explains how effective demand management is a key factor in a CIO's success - providing the information and capabilities to:...
Provided by Compuware
-
Whitepapers
Increase Your E-Commerce Revenue With Application Performance Management
September 12, 2011, 12:00am PDT
Within seconds unsatisfied customers can switch to your competitor's website, losing you revenue forever. Customers expect fast, appealing and interactive e-commerce sites. That means complex Web...
Provided by Compuware
-
Webcasts
Live Webcast: Michigan Voting Apps Scale to Support National Elections
October 25, 2012, 12:00am PDT
Date: Wednesday, December 12th, 2012 Time: 9:00 AM PT | 12:00 PM ET You may think this year's election is front-of-mind for most people, but can you imagine being responsible for supporting the...
Provided by Compuware
-
Whitepapers
White Paper: Business Transaction Management
October 10, 2012, 12:00am PDT
Companies build applications to support their business goals, so it's no wonder that business people expect to know how the applications are performing -- their success depends on it. But business...
Provided by Compuware
-
Whitepapers
Boost Business Agility for IBM® WebSphere®
April 1, 2012, 12:00am PDT
IBM's WebSphere software is one of the most successful middleware software suites for SOA business applications in e-Commerce, Financial Services, Telco and other industries. It includes the...
Provided by Compuware
-
Whitepapers
White Paper: Why You Need An APM Platform To Unify The Entire Application Performance Lifecycle
April 1, 2012, 12:00am PDT
With the formation of DevOps, it's more important than ever to utilize a common Application Performance Management (APM) platform throughout the lifecycle, from concept to retirement, from...
Provided by Compuware
-
Whitepapers
How to Deliver the Java and .NET Application Performance Your Users Demand
May 1, 2011, 12:00am PDT
The Gomez Application Performance Management (APM) platform is the industry's leading solution for managing and optimizing the performance, availability and quality of web, non-web, mobile,...
Provided by Compuware
-
Whitepapers
Application Performance Management in a Virtualized Environment
May 1, 2011, 12:00am PDT
The Gomez Application Performance Management (APM) platform is the industry's leading solution for managing and optimizing the performance, availability and quality of web, non-web, mobile,...
Provided by Compuware
-
Whitepapers
Who Moved My App?
How to Achieve Effective Application Performance in a Virtualized WorldMay 1, 2011, 12:00am PDT
The Gomez Application Performance Management (APM) platform is the industry's leading solution for managing and optimizing the performance, availability and quality of web, non-web, mobile,...
Provided by Compuware
-
Whitepapers
The Past, Present, & Future of Application Performance Management
May 1, 2011, 12:00am PDT
The Gomez Application Performance Management (APM) platform is the industry's leading solution for managing and optimizing the performance, availability and quality of web, non-web, mobile,...
Provided by Compuware
-
Whitepapers
Increase Your E-Commerce Revenue With Application Performance Management
September 12, 2011, 12:00am PDT
Within seconds unsatisfied customers can switch to your competitor's website, losing you revenue forever. Customers expect fast, appealing and interactive e-commerce sites. That means complex Web...
Provided by Compuware
-
Whitepapers
Cloud Computing: Trends & Business Opportunitiestm
September 10, 2010, 12:00am PDT
The importance of having a Cloud Computing strategy is becoming more obvious on a daily basis, as it moves from an interesting to a "Must have" technology for a lot of companies, with significant...
Provided by Compuware
-
Whitepapers
Improve the Efficiency and Responsiveness of Mission-Critical Java Applications
April 1, 2009, 12:00am PDT
Why are so many organizations turning to Java? Because it addresses today's key IT challenge - agility. Java provides the integration and expansion capabilities that existing technologies require...
Provided by Compuware
-
Case Studies
Law Firm Improves Productivity by Minimizing Troubleshooting Time
December 1, 2008, 12:00am PST
Time is money. Especially for tightly run law firms like Ungaretti & Harris. The firm Ungaretti & Harris needed to change its way of handling IT problems. Instead of just reacting to issues as...
Provided by Compuware
-
Case Studies
The Auto Club Group - AAA Attains Executive-Level Visibility Into Critical Application Performance
December 1, 2008, 12:00am PST
As part of an effort to modernize, The Auto Club Group - AAA sought to convert its core Sales and Service application from a Windows to an AIX environment. AAA needed a systematic and effective...
Provided by Compuware
-
Case Studies
SDWorx Uses Changepoint to Track Consultant Time, Billing and IT Planning
January 1, 2009, 12:00am PST
SDWorx is continually growing, and with a number of business divisions using different time tracking systems, the company was keen to consolidate systems in order to reduce inter-departmental...
Provided by Compuware
-
Case Studies
End-User Experience Insight Leads Reed Smith to Datacenter Consolidation Success
October 1, 2008, 12:00am PDT
As a worldwide law firm with more than 1,500 attorneys in 23 offices, Reed Smith has an extensive IT infrastructure. Reed Smith decided to consolidate datacenters and move to a centralized Citrix...
Provided by Compuware
-
Case Studies
Software Firm Overcomes Limits of First-Generation Web System to Create "Rich Web" Product - Ahead of Its Time
October 1, 2008, 12:00am PDT
Established in 1986, Raindrop Information Systems is a global leader in property management systems. This provider of property management software needed to create a "Rich web" interface before...
Provided by Compuware
-
Case Studies
Network Monitoring Helps Improve Troubleshooting and Performance for New York State
January 1, 2009, 12:00am PST
With 18,000 users and 1,400 sites, one Citrix-based service was critical for the functioning of a major New York state government unit. QoS Networking had to determine the reason for poor...
Provided by Compuware
-
Case Studies
Pinsent Masons Excels in Application Performance Troubleshooting
March 1, 2009, 12:00am PST
The merger between Pinsent and Masons created a U.K. top ten law firm with more than 240 partners, a legal team of 900 people and over 1,500 staff in total. After a merger, Pinsent Masons was...
Provided by Compuware
-
Case Studies
Environmental Organization Gains Workflow Visibility and Greater Financial Accountability
August 1, 2008, 12:00am PDT
Environmental issues look set to dominate the agenda in the 21st century. The council wanted to better understand how employees were deployed, improve visibility of workflow and gain greater...
Provided by Compuware
-
Case Studies
Lapointe Rosenstein L.L.P. Provides Better Service With Same Staff
January 1, 2009, 12:00am PST
No matter what size the firm, in order to stay competitive and satisfy clients, IT must support a large number of applications. For a small international law firm, like Lapointe Rosenstein, that...
Provided by Compuware
-
Case Studies
All-in-One Service Management Defends Law Firm From Service Disruptions
October 1, 2008, 12:00am PDT
In a top litigation firm like Jenner & Block, attorneys routinely handle cases in the multimillion-dollar range. They often spend a substantial portion of their day working in document management...
Provided by Compuware
-
Case Studies
Improving Customer Care for Mobile Data Service Providers
October 1, 2009, 12:00am PDT
Customer retention is a critical ingredient to successful business growth for mobile data service providers. Mobile service providers have difficulty managing call center operations effectively...
Provided by Compuware
-
Case Studies
IT Service Provider Improves Client Satisfaction With Proactive Applications Management
October 1, 2008, 12:00am PDT
As a worldwide IT service provider with customers ranging from small companies to the Global 1000, Getronics has an extensive IT infrastructure. Getronics decided to improve the application...
Provided by Compuware
-
Case Studies
Bank Tackles Inefficient Problem Resolution
August 1, 2008, 12:00am PDT
EDS, a leading global technology services company, provides La Caixa Bank with a business process outsourcing solution. La Caixa Bank needed visibility into business-relevant metrics and...
Provided by Compuware
-
Case Studies
E. on IS Uses Compuware Vantage to Ensure Smooth Migration to New Data Centres
January 1, 2009, 12:00am PST
E.ON IS, the IT service provider for the E.ON Group, previously hosted applications from servers at a number of data centres located across the UK and Europe. To combat rising power and...
Provided by Compuware
-
Case Studies
Dole Teams Up With Compuware for Proactive Problem Resolution
January 1, 2010, 12:00am PST
Dole Food Company is the world's largest producer and marketer of high-quality fresh fruit and produce. A lack of visibility into numerous issues within mission-critical applications and the...
Provided by Compuware
-
Case Studies
Healthcare Network Achieves Automation Goals With Help of Vantage
March 1, 2009, 12:00am PST
The Detroit Medical Center (DMC) is Southeast Michigan's leading healthcare provider, operating eight facilities with 3,000 credentialed physicians. Detroit Medical Center (DMC) chose to...
Provided by Compuware
-
Case Studies
Changepoint Helps High-Flying Software House Keep to Timetable
May 1, 2009, 12:00am PDT
Datalex is a leading provider of travel distribution software and solutions that enable global travel industry suppliers and distributors to deliver increased content and choice to their customers...
Provided by Compuware
-
Case Studies
CollegeNET Uses Compuware Uniface to Migrate Its Flagship Application From a Client/server Offering to a SaaS Model
April 1, 2008, 12:00am PDT
CollegeNET, a leading innovator in scheduling solutions, web-based admissions, tuition processing and donor development for higher education and government, wanted to migrate its flagship R25...
Provided by Compuware
-
Case Studies
CEVA Seamlessly Merges Its IT Portfolio Using Compuware Changepoint
September 1, 2008, 12:00am PDT
CEVA, one of the world's largest transport and logistics companies, has more than 50,000 employees in over a hundred countries. CEVA wanted to ensure business continued as usual during a merger...
Provided by Compuware
-
Case Studies
Ballard Spahr Achieves Proactive IT Approach Through ITSM Implementation
August 1, 2008, 12:00am PDT
Founded in 1886, Ballard Spahr Andrews & Ingersoll, LLP is a multi-practice, AmLaw 100 firm with an exceptional record of client service. When an outside consultant rated Ballard Spahr's IT...
Provided by Compuware
-
Case Studies
Austrian Airlines Takes Project Management to New Heights of Efficiency
December 1, 2008, 12:00am PST
The IT department at Austrian Airlines faced a growing queue of major IT initiatives. The largest of projects involved upgrading the airlines' systems for booking flights and checking in...
Provided by Compuware
-
Case Studies
Schneider Electric Improves System Availability, Boosts Corporate Confidence in IT
December 1, 2008, 12:00am PST
Company surveys showed systems availability was the number one IT concern among internal users, particularly in the sales force, who sell Schneider's flagship Square D brand of electrical...
Provided by Compuware
-
Whitepapers
Collaborative Portal Decisions That Make "Cents": Reducing Total Cost of Ownership by 50% or More With SaaS Solutions
December 1, 2008, 12:00am PST
Traditionally, large IT organizations have utilized their resources to design, build and launch new applications within their datacenters using Commercial Off-The-Shelf (COTS) software. The...
Provided by Compuware
-
Whitepapers
Enabling Business and IT Integration: ITIL V3 and Compuware's I.T. Service Management Solution
December 1, 2008, 12:00am PST
Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative ways to prove...
Provided by Compuware
-
Whitepapers
Best Practices for Establishing SLAs
December 17, 2008, 12:00am PST
There are a lot of drivers for organizations to adopt SLM, including: pressures from the business and external service providers, compliance with regulations, better risk management, improved...
Provided by Compuware
-
Whitepapers
Understanding the Real End-User Experience: A Roadmap to Ensuring Quality Online Service
October 1, 2008, 12:00am PDT
The only way to be 100 percent sure how many customers are satisfied with their experience of web site is to track the experience of each individual customer. Until recently, however, the type of...
Provided by Compuware
-
Whitepapers
2008 Study on the Uncertainty of Data Breach Detection: Report of IT Practitioners in the UK, Germany & France
August 11, 2008, 12:00am PDT
Mainframe data security has become a critical IT issue. Typically, organizations address this risk by locking down applications to keep unauthorized outside users from accessing them. What this...
Provided by Compuware
-
Whitepapers
2008 Study on the Uncertainty of Data Breach Detection: Report of IT Practitioners in the United Kingdom
June 1, 2008, 12:00am PDT
It is extremely important for an organization's trusted relationship with its customers to understand as precisely as possible who has had his or her personal data compromised. First, the process...
Provided by Compuware
-
Webcasts
IT Service Management: Focusing IT Efforts During Uncertain Times
January 1, 2009, 12:00am PST
More now than ever before, IT must do more with less while maintaining system performance as well as end-user satisfaction. However, CFOs struggle to justify the deployment of an IT service...
Provided by Compuware
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