- Subscribe to this page:
- RSS
- Email Alert
Convergys
(5 results)-
Webcasts
Knowledge Unleashed: Using Customer Intelligence to Move the Needle
January 26, 2010, 12:00am PST
Learn about the benefits of employing enterprise policy management in your organization. Gain strategic insight on how to advance to the next level of service by leveraging customer intelligence...
Provided by Convergys
-
White Papers
M2M: The Next Big Mobile Opportunity?
July 2, 2010, 12:00am PDT
There is a growing sense that Machine-to-Machine (M2M) technology now offers a significant opportunity for operators to grow revenues through service innovation and diversification. M2M has been...
Provided by Convergys
-
White Papers
Using Model Trees for Online Monitoring of Human-Computer Call Dialogues
May 15, 2008, 12:00am PDT
Automatically monitoring human-computer call dialogues is promising as it can be used practically, i.e., to bring in a human agent to salvage the callers having trouble with spoken dialogue...
Provided by Convergys
-
Case Studies
Convergys Case Study: American Savings Bank
October 31, 2008, 12:00am PDT
Serving the islands since 1925, the American Savings Bank is now Hawaii's third-largest financial institution, providing full-service consumer and commercial banking through 68 branches and nearly...
Provided by Convergys
-
Case Studies
Global Consulting Services Enables Speech Initiative to Drive Millions in Cost Savings
January 1, 2008, 12:00am PST
Continental Airlines serves more international destinations than any other U.S. carrier. Continental's IT department has launched a long-term project to replace and standardize call center...
Provided by Convergys
-
White Papers
Using Model Trees for Online Monitoring of Human-Computer Call Dialogues
May 15, 2008, 12:00am PDT
Automatically monitoring human-computer call dialogues is promising as it can be used practically, i.e., to bring in a human agent to salvage the callers having trouble with spoken dialogue...
Provided by Convergys
-
White Papers
M2M: The Next Big Mobile Opportunity?
July 2, 2010, 12:00am PDT
There is a growing sense that Machine-to-Machine (M2M) technology now offers a significant opportunity for operators to grow revenues through service innovation and diversification. M2M has been...
Provided by Convergys
-
Webcasts
Knowledge Unleashed: Using Customer Intelligence to Move the Needle
January 26, 2010, 12:00am PST
Learn about the benefits of employing enterprise policy management in your organization. Gain strategic insight on how to advance to the next level of service by leveraging customer intelligence...
Provided by Convergys
-
Case Studies
Global Consulting Services Enables Speech Initiative to Drive Millions in Cost Savings
January 1, 2008, 12:00am PST
Continental Airlines serves more international destinations than any other U.S. carrier. Continental's IT department has launched a long-term project to replace and standardize call center...
Provided by Convergys
-
Case Studies
Convergys Case Study: American Savings Bank
October 31, 2008, 12:00am PDT
Serving the islands since 1925, the American Savings Bank is now Hawaii's third-largest financial institution, providing full-service consumer and commercial banking through 68 branches and nearly...
Provided by Convergys
Keep Up with TechRepublic
Submit a Paper
Get your content listed in our directory!
Our directory is the largest library of vendor-supplied technical content on the Web. It’s also the first place IT decision makers turn to when researching technology solutions. Our members are already finding your competitors’ papers here - shouldn’t they find yours, too? It's FREE so click here and submit your white paper, case study, data sheet, research report, or other document today!
