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CTQ Media
(29 results)-
White Papers
Managing Risk in Outsourcing: A Guide to Setting SLAs
August 25, 2006, 12:00am PDT
Now that one has executed a contract and established the overall legal framework within which the company and the chosen service provider will operate, it's time to define the delivery of the...
Provided by CTQ Media
-
Case Studies
How an Immigration Law Firm Is Outsourcing Back Office Processes
May 23, 2006, 12:00am PDT
This is a case study of a law firm, which is outsourcing its paralegal and clerical processes. These processes include: completing immigration forms, drafting employment letters and collecting...
Provided by CTQ Media
-
White Papers
Call Center Outsourcing: How to Retain Employees
May 23, 2006, 12:00am PDT
Turnover - also known as attrition or churn - reflects the percentage of Customer Service Representatives (CSRs) that leave a call center in a specified period. High CSR turnover is a common...
Provided by CTQ Media
-
White Papers
The Basics of Business Process Outsourcing
May 23, 2006, 12:00am PDT
The predominant business model of the '50s and '60s is that size was good. The creation of a huge, lumbering corporation with sprawling campuses was seen as a mark of success, and CEOs would boast...
Provided by CTQ Media
-
White Papers
Offshoring BPO to Pakistan: TRG's Experience
May 23, 2006, 12:00am PDT
The Resource Group (TRG) is one of the largest offshore-controlled BPO companies in the world. Its business consists of taking controlling stakes in business services companies in North America...
Provided by CTQ Media
-
White Papers
How to Reduce Offshore Hidden Costs
May 23, 2006, 12:00am PDT
According to a CIO article published in 2003, if you're sending $10 million worth of work to India, selecting a vendor could cost one anywhere from .2% to 2% of the price each year - $20,000 to...
Provided by CTQ Media
-
White Papers
I Was a Newbie to Project Outsourcing
May 23, 2006, 12:00am PDT
In this paper, the author shares the process he went through to turn one of his ideas into reality. To make it happen, the author relied on outsourcing the creative and Web development aspects of...
Provided by CTQ Media
-
White Papers
How Exchange Rates Affect Outsourcing
May 23, 2006, 12:00am PDT
When putting together offshoring plans, companies rarely look into the currency trends of the destination country. Often, volatile and fluctuating currencies coupled with poor planning can eat...
Provided by CTQ Media
-
White Papers
How to Set Up an Offshore Development Center in India
May 23, 2006, 12:00am PDT
Often US companies underestimate the process involved in setting up and managing a development center. Many multinational companies that have started development centers in India in the last few...
Provided by CTQ Media
-
White Papers
Managing Risk: Evaluating Proposals and Providers
May 23, 2006, 12:00am PDT
After developing an overall IT outsourcing strategy and distributing an RFP to seek potential partners, it's time to take the next step and evaluate the proposals and providers themselves....
Provided by CTQ Media
-
White Papers
Managing Risk in Outsourcing: The Basics
May 23, 2006, 12:00am PDT
When planning to outsource all or part of an organization's IT functions, it's important to perform active risk management throughout all stages of the outsourcing lifecycle. Managing project risk...
Provided by CTQ Media
-
White Papers
9 Tips for Outsourcing Your Small Company Computer Ops
May 23, 2006, 12:00am PDT
When a small company needs information technology or IT help, it typically does one of two things: it brings in a consultant to help it through the emergency at hand; or when it gets big enough,...
Provided by CTQ Media
-
White Papers
Offshoring - What Is Offshoring?
May 23, 2006, 12:00am PDT
Offshoring simply means having the outsourced business functions done in another country. Frequently, work is offshored in order to reduce labor expenses. Other times, the reasons for offshoring...
Provided by CTQ Media
-
White Papers
Outsourcing - What Is Outsourcing?
May 23, 2006, 12:00am PDT
Although outsourcing has been around as long as work specialization has existed, in recent history, companies began employing the outsourcing model to carry out narrow functions, such as payroll,...
Provided by CTQ Media
-
White Papers
Business Process Management (BPM) - What Is Business Process Management?
June 19, 2006, 12:00am PDT
The phrase Business Process Management (BPM) refers to a set of activities an organization implements to optimize its processes. Business process management also encompasses software tools...
Provided by CTQ Media
-
White Papers
Business Process Management (BPM) Software Solutions
June 19, 2006, 12:00am PDT
Business process management software solutions - often called "Suites" - are one of the hottest areas in Business Process Management (BPM). At the moment, about two dozen companies offer business...
Provided by CTQ Media
-
White Papers
How to Select a Business Process Management (BPM) Project
June 19, 2006, 12:00am PDT
Selecting the right business process management project can have a tremendous effect on the business. If done properly, processes will function more efficiently in 3 to 12 months, employees will...
Provided by CTQ Media
-
White Papers
5 Trends in Business Process Management
June 19, 2006, 12:00am PDT
The importance of Business Process Management (BPM) for the future growth of organizations has been escalating due to greater levels of awareness. Initially, companies had used Enterprise Resource...
Provided by CTQ Media
-
White Papers
Combining Business Process Management and IT
June 19, 2006, 12:00am PDT
To remain competitive and cost efficient in today's fast-changing global scenario, where change response times can spell success or doom for a business, organizations need dynamic software...
Provided by CTQ Media
-
White Papers
Combining Business Process Management and Workflow
June 19, 2006, 12:00am PDT
Workflow deals with human or computer-related transactions and processes having content, such as processing an insurance claim, opening a savings account, processing accounts payable or handling a...
Provided by CTQ Media
-
White Papers
BPM and Legacy Systems
June 19, 2006, 12:00am PDT
Legacy systems are key parts of many organizations. They often drive the mission-critical applications that businesses depend on. Replacing them can be both costly and risky. Business can preserve...
Provided by CTQ Media
-
White Papers
The Basics of BPM Project Planning
June 19, 2006, 12:00am PDT
Determining how planning will be performed is the first step in project planning. Short duration projects need to have a clear set of goals and deliverables, a specific timeline, skilled...
Provided by CTQ Media
-
White Papers
Building BPM Team Consensus
June 19, 2006, 12:00am PDT
Implementing a Business Process Management software suite always requires an individual to lead a team. When team's members interact - and no matter how well the BPM team leader can facilitate -...
Provided by CTQ Media
-
White Papers
BPM: Where Do Web Services Fit In?
June 19, 2006, 12:00am PDT
Business Process Management (BPM) software integrates applications, like a CRM system, with a critical business process, streamlining information flow and boosting processing power. When combined...
Provided by CTQ Media
-
White Papers
Business Process Improvement: Is It Right for You?
July 5, 2006, 12:00am PDT
The benefits from Business Process Improvement (BPI) are substantial and immediate. In addition to resolving major process issues, like bottlenecks in a firm's customer supply chain, BPI improves...
Provided by CTQ Media
-
Case Studies
Maritz Travel: Business Process Management Helps Manage Constant Change
July 5, 2006, 12:00am PDT
Maritz Travel is a global leader in incentive travel management - the 110-year-old firm provides companies with meeting facilitation, special events and incentive travel programs. Early in 2006,...
Provided by CTQ Media
-
White Papers
Myths of BPM
July 5, 2006, 12:00am PDT
Even though Business Process Management (BPM) has been going on for many years in one form or another, companies still struggle to formalize their processes and optimize and manage those...
Provided by CTQ Media
-
White Papers
Making Business Process Management Work
July 5, 2006, 12:00am PDT
First, BPM needs to take an enterprise business view. Only in that way can a person identify the major business processes that define a company, including their inputs, outputs, key sub-steps,...
Provided by CTQ Media
-
White Papers
5 Steps to Adopting a Business Process Approach to Management
July 5, 2006, 12:00am PDT
The customer/stakeholder focus of the business process approach to management asks two simple questions: Who are your customers/stakeholders, and what are the benefits that your organization...
Provided by CTQ Media
-
White Papers
Managing Risk in Outsourcing: A Guide to Setting SLAs
August 25, 2006, 12:00am PDT
Now that one has executed a contract and established the overall legal framework within which the company and the chosen service provider will operate, it's time to define the delivery of the...
Provided by CTQ Media
-
White Papers
5 Steps to Adopting a Business Process Approach to Management
July 5, 2006, 12:00am PDT
The customer/stakeholder focus of the business process approach to management asks two simple questions: Who are your customers/stakeholders, and what are the benefits that your organization...
Provided by CTQ Media
-
White Papers
Making Business Process Management Work
July 5, 2006, 12:00am PDT
First, BPM needs to take an enterprise business view. Only in that way can a person identify the major business processes that define a company, including their inputs, outputs, key sub-steps,...
Provided by CTQ Media
-
White Papers
Myths of BPM
July 5, 2006, 12:00am PDT
Even though Business Process Management (BPM) has been going on for many years in one form or another, companies still struggle to formalize their processes and optimize and manage those...
Provided by CTQ Media
-
Case Studies
Maritz Travel: Business Process Management Helps Manage Constant Change
July 5, 2006, 12:00am PDT
Maritz Travel is a global leader in incentive travel management - the 110-year-old firm provides companies with meeting facilitation, special events and incentive travel programs. Early in 2006,...
Provided by CTQ Media
-
White Papers
Business Process Improvement: Is It Right for You?
July 5, 2006, 12:00am PDT
The benefits from Business Process Improvement (BPI) are substantial and immediate. In addition to resolving major process issues, like bottlenecks in a firm's customer supply chain, BPI improves...
Provided by CTQ Media
-
White Papers
BPM: Where Do Web Services Fit In?
June 19, 2006, 12:00am PDT
Business Process Management (BPM) software integrates applications, like a CRM system, with a critical business process, streamlining information flow and boosting processing power. When combined...
Provided by CTQ Media
-
White Papers
Building BPM Team Consensus
June 19, 2006, 12:00am PDT
Implementing a Business Process Management software suite always requires an individual to lead a team. When team's members interact - and no matter how well the BPM team leader can facilitate -...
Provided by CTQ Media
-
White Papers
The Basics of BPM Project Planning
June 19, 2006, 12:00am PDT
Determining how planning will be performed is the first step in project planning. Short duration projects need to have a clear set of goals and deliverables, a specific timeline, skilled...
Provided by CTQ Media
-
White Papers
BPM and Legacy Systems
June 19, 2006, 12:00am PDT
Legacy systems are key parts of many organizations. They often drive the mission-critical applications that businesses depend on. Replacing them can be both costly and risky. Business can preserve...
Provided by CTQ Media
-
White Papers
Combining Business Process Management and Workflow
June 19, 2006, 12:00am PDT
Workflow deals with human or computer-related transactions and processes having content, such as processing an insurance claim, opening a savings account, processing accounts payable or handling a...
Provided by CTQ Media
-
White Papers
Combining Business Process Management and IT
June 19, 2006, 12:00am PDT
To remain competitive and cost efficient in today's fast-changing global scenario, where change response times can spell success or doom for a business, organizations need dynamic software...
Provided by CTQ Media
-
White Papers
5 Trends in Business Process Management
June 19, 2006, 12:00am PDT
The importance of Business Process Management (BPM) for the future growth of organizations has been escalating due to greater levels of awareness. Initially, companies had used Enterprise Resource...
Provided by CTQ Media
-
White Papers
How to Select a Business Process Management (BPM) Project
June 19, 2006, 12:00am PDT
Selecting the right business process management project can have a tremendous effect on the business. If done properly, processes will function more efficiently in 3 to 12 months, employees will...
Provided by CTQ Media
-
White Papers
Business Process Management (BPM) Software Solutions
June 19, 2006, 12:00am PDT
Business process management software solutions - often called "Suites" - are one of the hottest areas in Business Process Management (BPM). At the moment, about two dozen companies offer business...
Provided by CTQ Media
-
White Papers
Business Process Management (BPM) - What Is Business Process Management?
June 19, 2006, 12:00am PDT
The phrase Business Process Management (BPM) refers to a set of activities an organization implements to optimize its processes. Business process management also encompasses software tools...
Provided by CTQ Media
-
White Papers
Outsourcing - What Is Outsourcing?
May 23, 2006, 12:00am PDT
Although outsourcing has been around as long as work specialization has existed, in recent history, companies began employing the outsourcing model to carry out narrow functions, such as payroll,...
Provided by CTQ Media
-
White Papers
Offshoring - What Is Offshoring?
May 23, 2006, 12:00am PDT
Offshoring simply means having the outsourced business functions done in another country. Frequently, work is offshored in order to reduce labor expenses. Other times, the reasons for offshoring...
Provided by CTQ Media
-
White Papers
9 Tips for Outsourcing Your Small Company Computer Ops
May 23, 2006, 12:00am PDT
When a small company needs information technology or IT help, it typically does one of two things: it brings in a consultant to help it through the emergency at hand; or when it gets big enough,...
Provided by CTQ Media
-
White Papers
Managing Risk in Outsourcing: The Basics
May 23, 2006, 12:00am PDT
When planning to outsource all or part of an organization's IT functions, it's important to perform active risk management throughout all stages of the outsourcing lifecycle. Managing project risk...
Provided by CTQ Media
-
White Papers
Managing Risk: Evaluating Proposals and Providers
May 23, 2006, 12:00am PDT
After developing an overall IT outsourcing strategy and distributing an RFP to seek potential partners, it's time to take the next step and evaluate the proposals and providers themselves....
Provided by CTQ Media
-
White Papers
How to Set Up an Offshore Development Center in India
May 23, 2006, 12:00am PDT
Often US companies underestimate the process involved in setting up and managing a development center. Many multinational companies that have started development centers in India in the last few...
Provided by CTQ Media
-
White Papers
How Exchange Rates Affect Outsourcing
May 23, 2006, 12:00am PDT
When putting together offshoring plans, companies rarely look into the currency trends of the destination country. Often, volatile and fluctuating currencies coupled with poor planning can eat...
Provided by CTQ Media
-
White Papers
I Was a Newbie to Project Outsourcing
May 23, 2006, 12:00am PDT
In this paper, the author shares the process he went through to turn one of his ideas into reality. To make it happen, the author relied on outsourcing the creative and Web development aspects of...
Provided by CTQ Media
-
White Papers
How to Reduce Offshore Hidden Costs
May 23, 2006, 12:00am PDT
According to a CIO article published in 2003, if you're sending $10 million worth of work to India, selecting a vendor could cost one anywhere from .2% to 2% of the price each year - $20,000 to...
Provided by CTQ Media
-
White Papers
Offshoring BPO to Pakistan: TRG's Experience
May 23, 2006, 12:00am PDT
The Resource Group (TRG) is one of the largest offshore-controlled BPO companies in the world. Its business consists of taking controlling stakes in business services companies in North America...
Provided by CTQ Media
-
White Papers
The Basics of Business Process Outsourcing
May 23, 2006, 12:00am PDT
The predominant business model of the '50s and '60s is that size was good. The creation of a huge, lumbering corporation with sprawling campuses was seen as a mark of success, and CEOs would boast...
Provided by CTQ Media
-
White Papers
Call Center Outsourcing: How to Retain Employees
May 23, 2006, 12:00am PDT
Turnover - also known as attrition or churn - reflects the percentage of Customer Service Representatives (CSRs) that leave a call center in a specified period. High CSR turnover is a common...
Provided by CTQ Media
-
Case Studies
How an Immigration Law Firm Is Outsourcing Back Office Processes
May 23, 2006, 12:00am PDT
This is a case study of a law firm, which is outsourcing its paralegal and clerical processes. These processes include: completing immigration forms, drafting employment letters and collecting...
Provided by CTQ Media
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