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Dimension Data
(48 results)-
White Papers
Eight Simple Steps to Effective Software Asset Management
April 10, 2008, 12:00am PDT
To effectively manage software assets, organisations need a perpetual approach that combines both infrastructure and process to control and protect the software assets throughout all stages of...
Provided by Dimension Data
-
White Papers
Deploying Voice Over IP
December 10, 2007, 12:00am PST
VoIP platforms are becoming an integral component in the corporate telecommunications environment. A well-designed VoIP system can complement an existing TDM PBX environment and gradually replace...
Provided by Dimension Data
-
White Papers
IT Governance and Outsourcing - What Are the Implications for Service Providers?
June 1, 2008, 12:00am PDT
Given the increased stakeholder expectations around IT governance, coupled with the complexities of governing Service Provider relationships in a Multisourced environment, organisations are...
Provided by Dimension Data
-
White Papers
Seven Design Considerations for a Green Data Centre
December 10, 2007, 12:00am PST
IT departments are under increasing scrutiny and pressure to deliver environmentally-sound solutions. Large data centres are one of the most significant energy consumers in an organisation's IT...
Provided by Dimension Data
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White Papers
Carbon-Friendly Infrastructure: A Discussion Paper on Green ICT Strategies
October 22, 2008, 12:00am PDT
Until quite recently many businesses, especially office-based ones, have not given much consideration to their impact on the environment. But thanks to the mounting evidence of man-made climate...
Provided by Dimension Data
-
White Papers
Multisourcing: A Blueprint for Successful IT Sourcing
March 18, 2008, 12:00am PDT
Success in today's business environment is increasingly dependant on the development of more innovative and holistic sourcing strategies which attend to all the business's needs - both in the...
Provided by Dimension Data
-
Case Studies
Business Transformation Through Innovative Technology and Processes
March 1, 2008, 12:00am PST
SPARX Group is in the midst of redesigning its IT operations to better support their business's objectives around growth and innovative service delivery. This required a number of fundamental...
Provided by Dimension Data
-
White Papers
Securing IP Telephony - Can You Hear Me Now?
December 10, 2007, 12:00am PST
When considering an investment in IP Telephony, the more planning and analysis done up front, the less problems during and after the deployment. An infrastructure assessment and risk assessment...
Provided by Dimension Data
-
White Papers
The New 802.11n Wireless Standard Bringing Mobility to Your Business
March 4, 2008, 12:00am PST
It might not have the catchiest of titles, but the new 802.11n draft wireless networking standard has had its fair share of press recently. Indeed, one would be hard pushed to miss the industry...
Provided by Dimension Data
-
White Papers
Multisourcing - A Blueprint for Successful IT Sourcing
November 1, 2008, 12:00am PDT
Multisourcing is not simply outsourcing improved. Nor is it a short term "quick-fix". Multisourcing is a strategy and an ongoing process that requires that businesses revolutionise their approach...
Provided by Dimension Data
-
White Papers
The Impact Of Multi-Vendor Procurement Strategies On The Infrastructure 'Piece' Of IT Outsourcing
November 1, 2008, 12:00am PDT
Changes in the technology market in recent years have forced service providers to revisit their approach to IT service delivery. Firstly, there is the challenge of technology commoditization. The...
Provided by Dimension Data
-
White Papers
More People Today Prefer Talking to Machines Than Human Operators According to Global Call Centre Study
December 10, 2007, 12:00am PST
The author believes that organisations need to tackle three main problems if they are to prevent the number of abandoned calls from growing still further - information, workflow and strategy....
Provided by Dimension Data
-
White Papers
Taming the Contact Centre Dragon, One Seat at a Time
December 1, 2008, 12:00am PST
India and China currently represent over one third of the world's population. Traditionally, India has been perceived as an underdeveloped nation, yet all market projections indicate that its...
Provided by Dimension Data
-
White Papers
7 Key Steps for Identity Management in a Unified Communications World
March 27, 2008, 12:00am PDT
Ironically, more tools do not imply more effective communication. In practice, many employees fail to reach their colleagues on the first attempt, given the choice of channels and a lack of...
Provided by Dimension Data
-
White Papers
Seven Key Considerations for Deploying IP Telephony Successfully
December 10, 2007, 12:00am PST
Organisations that do not insist that their implementation partner follow these basic considerations may be setting themselves up for failure. When these basic principles are not followed, the...
Provided by Dimension Data
-
White Papers
Meeting the Challenges of Supplier Relationship in a Multisourced Environment
May 1, 2008, 12:00am PDT
The growing trend towards Multisourcing as the IT sourcing strategy of choice brings with it a unique set of challenges for clients and Service Providers alike. If they hope to derive maximum...
Provided by Dimension Data
-
White Papers
Painpoints of Organisations That Should Be Moving Towards a Multisourcing Procurement Model
March 1, 2008, 12:00am PST
In spite of continued growth, an analysis of the outsourcing business in recent years reveals growing discontent with their sourcing relationships amongst clients. Increasingly, outsourcing...
Provided by Dimension Data
-
White Papers
The Impact of Multi-Vendor Procurement Strategies on the Infrastructure 'Piece' of Outsourcing
April 1, 2008, 12:00am PDT
The development of its enhanced and flexible Services Continuum propels Datacraft into a position of strength in today's services-driven environment. It also demonstrates the understanding of...
Provided by Dimension Data
-
White Papers
Datacraft Leverages Microsoft Connected Services Framework to Help Telecom Service Providers Attract and Retain Customers
December 10, 2007, 12:00am PST
To attract and retain customers, mobile and fixed-line network operators must be able to deliver the very latest, most exciting voice and data services over a range of devices, if they wish to...
Provided by Dimension Data
-
White Papers
Dynamic Desktop Deployment: A Guide to Reducing the Cost and Effort of PC Rollouts and Management
September 1, 2006, 12:00am PDT
Many organisations struggle with legacy desktop PCs and out-of-date operating systems because they are daunted by the prospect of rolling out a new desktop infrastructure. They fear they lack the...
Provided by Dimension Data
-
White Papers
Managing the Rise of Instant Messaging in the Workplace
December 10, 2007, 12:00am PST
Instant Messaging (IM) is fast becoming as ubiquitous as the e-mail in the workplace. Since its humble beginnings almost 10 years ago, when a company called Mirablis introduced a freeware called...
Provided by Dimension Data
-
White Papers
Freedom of the Road: Network Optimisation and the Drive to Maximise the Network
July 1, 2008, 12:00am PDT
Everyone needs the network. It's the strategic and operational lifeblood of any business, the silent enabler of all the business processes and functions. But as one has seen over the course of...
Provided by Dimension Data
-
White Papers
Lay Byes and Fast Lanes...: How Network Optimisation Can Fast Track Performance in All the Right Ways
June 1, 2008, 12:00am PDT
The key challenge facing most companies is that they have so little visibility, policies or controls around how to manage this rogue traffic. Workers incorporate these services into their daily...
Provided by Dimension Data
-
White Papers
Managing the Complexities of Compliance: Six Easy Steps to Network Compliance
January 1, 2009, 12:00am PST
Over the course of the 20 year history in designing, building and managing networks for a diverse portfolio of clients across asia Pacific, one has seen the trends and market forces that drive...
Provided by Dimension Data
-
White Papers
Network Optimisation: Taking the Road Trip to Network Nirvana
May 1, 2008, 12:00am PDT
This paper highlights the importance of taking an end to end view of performance - as one might for availability - and stress that performance should be treated in much the same way as continuity...
Provided by Dimension Data
-
White Papers
Stop Signs and Yields: Why Your Network Needs a Helping Hand
October 13, 2008, 12:00am PDT
The network is more than switches, routers and boxes - it's a huge technology highway running through one's business landscape that routes traffic, delivers information, and channels all the data...
Provided by Dimension Data
-
White Papers
The Straw That Broke the Network's Back
February 1, 2009, 12:00am PST
Twenty years ago, to start and run a business, one could invest in a desk, a phone line, a filing cabinet and some basic stationery, and business could feasibly commence. Networking meant handing...
Provided by Dimension Data
-
White Papers
Be Proactive: Dealing With Today's Information Security Trends
May 22, 2008, 12:00am PDT
Information technology is key to mass collaboration and has enabled entire industries, such as the manufacturing, financial services and public sectors, to transform into 'Information' businesses....
Provided by Dimension Data
-
White Papers
Securing the Contact Centre in Asia-Pacific
May 22, 2008, 12:00am PDT
The contact centre industry has transformed dramatically over the last decade. Contact centres form the heart of the organisation today, and are often the primary or only point of contact with the...
Provided by Dimension Data
-
Case Studies
Datacraft Helps Federal Bank Go Nationwide
April 16, 2008, 12:00am PDT
Federal Bank realized that one way it could stay efficient and competitive would be to share updated data across its nationwide locations. So, Federal Bank decided to link its nationwide locations...
Provided by Dimension Data
-
Case Studies
Hyundai Securities Improves Online Access and Client Experience
April 16, 2008, 12:00am PDT
With "You First" as their corporate philosophy, Hyundai Securities is strongly committed to putting clients and shareholders first and is constantly looking at improving its clients' service and...
Provided by Dimension Data
-
Case Studies
Datacraft Builds Earthquake-Proof High Availability Network for Japan's Shizuoka Broadcasting Systems
June 1, 2008, 12:00am PDT
Shizuoka Broadcasting System, Inc (SBS) is an established regional integrated news provider in Shizuoka prefecture, Japan. With its main office located in the earthquake-prone region, SBS needs to...
Provided by Dimension Data
-
Case Studies
Datacraft Gears Up Korea's C&M Co Ltd to Grow Its Video-on-Demand Service
June 1, 2008, 12:00am PDT
Korea has made substantial inroads in digital pay-TV deployment within the Asia-Pacific region. Broadcasters and operators are migrating to advanced digital broadcasting platform in search of...
Provided by Dimension Data
-
Case Studies
Datacraft's Enhanced Performance Management Solution Powers ICON+'s Provision of Quality Telecoms Services
June 1, 2008, 12:00am PDT
As one of Indonesia's leading network providers, ICON+ aims to become the preferred choice of provider of telecommunications services to corporate users. Today's service providers face fierce...
Provided by Dimension Data
-
Case Studies
Hong Kong-Based Imagi Studios Improves Production Cycle With Datacraft's Data Storage Solution
December 1, 2008, 12:00am PST
Renowned for its expertise in the CG animation artistry, Imagi Studios is bracing itself for an industry-wide storage explosion tied to the launch of new 3D technologies that is fast...
Provided by Dimension Data
-
Case Studies
Indonesia's Telkomsel Overhauls Its Cellular Network to Tap Growing Demand for Value-Added Services
January 1, 2009, 12:00am PST
With almost half of Indonesia's domestic telecoms market share, PT Telekomunikasi Selular ("Telkomsel") is Indonesia's largest provider of cellular telecommuniations services. Its business has...
Provided by Dimension Data
-
Case Studies
New Zealand's Telecom Wholesale Meets Regulatory Obligations With Collaboration From Datacraft's Microsoft Practice Group
February 1, 2009, 12:00am PST
As a newly independent entity, Telecom Wholesale provides telecommunications solutions to telco retailers in New Zealand - to enable other service providers to provide end-users with a broad array...
Provided by Dimension Data
-
Case Studies
Datacraft Readies Philippines Top Call Center for Capacity Expansion
June 1, 2008, 12:00am PDT
The contact center industry is a highly competitive business. Set up in 1996, the Philippines-based Advanced Contact Solutions (ACS) is amongst the country's top providers of quality contact...
Provided by Dimension Data
-
Case Studies
Learning Goes High-Tech in Taiwan's Fuhsing Private School
June 1, 2008, 12:00am PDT
Taiwan-based Fuhsing Private School is well-known for its excellent academic performance. The school prides itself for being a forward-looking educational institute, and continually seeks to...
Provided by Dimension Data
-
Case Studies
Malaysia's Trading Giant DKSH Taps Datacraft's Managed Services for Optimal Infrastructure Performance Management
October 31, 2007, 12:00am PDT
Diethelm Keller Siber-Hegner (DKSH) faces several challenging issues with the existing network infrastructure. There were legacy network issues such as high network downtime and insufficient...
Provided by Dimension Data
-
Software
Service Centre 1.1.24 (Mobile)
March 22, 2012, 12:00am PDT
Provides easy access to key information on your Dimension Data services, including: At-a-glance views for operational status and service delivery Performance and contract metrics dashboards...
Provided by Dimension Data
-
White Papers
The Impact Of Multi-Vendor Procurement Strategies On The Infrastructure 'Piece' Of IT Outsourcing
November 1, 2008, 12:00am PDT
Changes in the technology market in recent years have forced service providers to revisit their approach to IT service delivery. Firstly, there is the challenge of technology commoditization. The...
Provided by Dimension Data
-
White Papers
Multisourcing - A Blueprint for Successful IT Sourcing
November 1, 2008, 12:00am PDT
Multisourcing is not simply outsourcing improved. Nor is it a short term "quick-fix". Multisourcing is a strategy and an ongoing process that requires that businesses revolutionise their approach...
Provided by Dimension Data
-
Case Studies
The Singapore Flyer Scales New Height With Onboard Entertainment With Datacraft's Wireless LAN Network Solution
July 1, 2008, 12:00am PDT
To ensure a smooth connection between the flyer's operation room to the IP phones and monitoring web cameras in each of the individual capsules, especially in the event of emergencies, Mitsubishi...
Provided by Dimension Data
-
Case Studies
Taiwan's Six-Star Fenisia Hotel Delivers Superior In-Room Experience With Datacraft's Converged Communications Solutions
January 10, 2008, 12:00am PST
The new six-star Fenisia Hotel, located at the picturesque Sun Moon Lake in central Taiwan, faces stiff competition from other established luxury hotel properties in the area. Eager to gain a...
Provided by Dimension Data
-
Case Studies
Malaysia Freight Logistics Provider, Kintetsu, Enhances Internal Efficiencies With Enterprise-Wide IP Virtual Private Network
January 3, 2008, 12:00am PST
Established freight logistics provider, Kintetsu Integrated Air Services Sdn Bhd (Kintetsu), is keen to harness the latest IT technologies to achieve greater internal efficiency and to enjoy...
Provided by Dimension Data
-
Case Studies
"Hello, Mumbai Calling": Avanta's New Serviced Office Centres Set New Benchmark for Service Excellence
March 1, 2009, 12:00am PST
UK-headquartered Avanta has made its name in the fast-growing serviced offices sector. Avanta needed their new telephony infrastructure to be secure so as to ensure the privacy of each customer....
Provided by Dimension Data
-
Case Studies
Datacraft Strengthens Reputation of Malaysia's i-City as the Global Premium Intelligent Hub
November 1, 2008, 12:00am PDT
i-Office2 is the designated operator tasked at providing fully managed office services to i-City tenants and residents. Certain emerging trends - such as globalization of the workforce, the drive...
Provided by Dimension Data
-
Case Studies
Datacraft Keeps Japan's Largest Luxury Cruise Liner Network Sailing Smoothly
December 13, 2007, 12:00am PST
NYK Cruises Co. Ltd operates Japan's largest luxury cruises liner, the Asuka II, which was re-fitted to cater to the fast-growing domestic cruise market. With the Asuka II calling at numerous...
Provided by Dimension Data
-
Case Studies
The Philippines-Based Call Centre Operator, IPCCO, Taps Datacraft's Expertise to Boost Growth Potential
November 1, 2008, 12:00am PDT
Against the competitive backdrop, IPCCO has its sights set on expanding its BPO business and ramp up its agent capacity. With the goal of increasing this capacity from 250 to 1,000 seats within a...
Provided by Dimension Data
-
Case Studies
Malaysia's Trading Giant DKSH Taps Datacraft's Managed Services for Optimal Infrastructure Performance Management
October 31, 2007, 12:00am PDT
Diethelm Keller Siber-Hegner (DKSH) faces several challenging issues with the existing network infrastructure. There were legacy network issues such as high network downtime and insufficient...
Provided by Dimension Data
-
Case Studies
Learning Goes High-Tech in Taiwan's Fuhsing Private School
June 1, 2008, 12:00am PDT
Taiwan-based Fuhsing Private School is well-known for its excellent academic performance. The school prides itself for being a forward-looking educational institute, and continually seeks to...
Provided by Dimension Data
-
Case Studies
Datacraft Readies Philippines Top Call Center for Capacity Expansion
June 1, 2008, 12:00am PDT
The contact center industry is a highly competitive business. Set up in 1996, the Philippines-based Advanced Contact Solutions (ACS) is amongst the country's top providers of quality contact...
Provided by Dimension Data
-
Case Studies
New Zealand's Telecom Wholesale Meets Regulatory Obligations With Collaboration From Datacraft's Microsoft Practice Group
February 1, 2009, 12:00am PST
As a newly independent entity, Telecom Wholesale provides telecommunications solutions to telco retailers in New Zealand - to enable other service providers to provide end-users with a broad array...
Provided by Dimension Data
-
Case Studies
Indonesia's Telkomsel Overhauls Its Cellular Network to Tap Growing Demand for Value-Added Services
January 1, 2009, 12:00am PST
With almost half of Indonesia's domestic telecoms market share, PT Telekomunikasi Selular ("Telkomsel") is Indonesia's largest provider of cellular telecommuniations services. Its business has...
Provided by Dimension Data
-
Case Studies
Hong Kong-Based Imagi Studios Improves Production Cycle With Datacraft's Data Storage Solution
December 1, 2008, 12:00am PST
Renowned for its expertise in the CG animation artistry, Imagi Studios is bracing itself for an industry-wide storage explosion tied to the launch of new 3D technologies that is fast...
Provided by Dimension Data
-
Case Studies
Datacraft's Enhanced Performance Management Solution Powers ICON+'s Provision of Quality Telecoms Services
June 1, 2008, 12:00am PDT
As one of Indonesia's leading network providers, ICON+ aims to become the preferred choice of provider of telecommunications services to corporate users. Today's service providers face fierce...
Provided by Dimension Data
-
Case Studies
Datacraft Gears Up Korea's C&M Co Ltd to Grow Its Video-on-Demand Service
June 1, 2008, 12:00am PDT
Korea has made substantial inroads in digital pay-TV deployment within the Asia-Pacific region. Broadcasters and operators are migrating to advanced digital broadcasting platform in search of...
Provided by Dimension Data
-
Case Studies
Datacraft Builds Earthquake-Proof High Availability Network for Japan's Shizuoka Broadcasting Systems
June 1, 2008, 12:00am PDT
Shizuoka Broadcasting System, Inc (SBS) is an established regional integrated news provider in Shizuoka prefecture, Japan. With its main office located in the earthquake-prone region, SBS needs to...
Provided by Dimension Data
-
Case Studies
Hyundai Securities Improves Online Access and Client Experience
April 16, 2008, 12:00am PDT
With "You First" as their corporate philosophy, Hyundai Securities is strongly committed to putting clients and shareholders first and is constantly looking at improving its clients' service and...
Provided by Dimension Data
-
Case Studies
Datacraft Helps Federal Bank Go Nationwide
April 16, 2008, 12:00am PDT
Federal Bank realized that one way it could stay efficient and competitive would be to share updated data across its nationwide locations. So, Federal Bank decided to link its nationwide locations...
Provided by Dimension Data
-
Case Studies
Business Transformation Through Innovative Technology and Processes
March 1, 2008, 12:00am PST
SPARX Group is in the midst of redesigning its IT operations to better support their business's objectives around growth and innovative service delivery. This required a number of fundamental...
Provided by Dimension Data
-
White Papers
Securing the Contact Centre in Asia-Pacific
May 22, 2008, 12:00am PDT
The contact centre industry has transformed dramatically over the last decade. Contact centres form the heart of the organisation today, and are often the primary or only point of contact with the...
Provided by Dimension Data
-
White Papers
Be Proactive: Dealing With Today's Information Security Trends
May 22, 2008, 12:00am PDT
Information technology is key to mass collaboration and has enabled entire industries, such as the manufacturing, financial services and public sectors, to transform into 'Information' businesses....
Provided by Dimension Data
-
White Papers
The Straw That Broke the Network's Back
February 1, 2009, 12:00am PST
Twenty years ago, to start and run a business, one could invest in a desk, a phone line, a filing cabinet and some basic stationery, and business could feasibly commence. Networking meant handing...
Provided by Dimension Data
-
White Papers
Stop Signs and Yields: Why Your Network Needs a Helping Hand
October 13, 2008, 12:00am PDT
The network is more than switches, routers and boxes - it's a huge technology highway running through one's business landscape that routes traffic, delivers information, and channels all the data...
Provided by Dimension Data
-
White Papers
Network Optimisation: Taking the Road Trip to Network Nirvana
May 1, 2008, 12:00am PDT
This paper highlights the importance of taking an end to end view of performance - as one might for availability - and stress that performance should be treated in much the same way as continuity...
Provided by Dimension Data
-
White Papers
Managing the Complexities of Compliance: Six Easy Steps to Network Compliance
January 1, 2009, 12:00am PST
Over the course of the 20 year history in designing, building and managing networks for a diverse portfolio of clients across asia Pacific, one has seen the trends and market forces that drive...
Provided by Dimension Data
-
White Papers
Lay Byes and Fast Lanes...: How Network Optimisation Can Fast Track Performance in All the Right Ways
June 1, 2008, 12:00am PDT
The key challenge facing most companies is that they have so little visibility, policies or controls around how to manage this rogue traffic. Workers incorporate these services into their daily...
Provided by Dimension Data
-
White Papers
Freedom of the Road: Network Optimisation and the Drive to Maximise the Network
July 1, 2008, 12:00am PDT
Everyone needs the network. It's the strategic and operational lifeblood of any business, the silent enabler of all the business processes and functions. But as one has seen over the course of...
Provided by Dimension Data
-
White Papers
Managing the Rise of Instant Messaging in the Workplace
December 10, 2007, 12:00am PST
Instant Messaging (IM) is fast becoming as ubiquitous as the e-mail in the workplace. Since its humble beginnings almost 10 years ago, when a company called Mirablis introduced a freeware called...
Provided by Dimension Data
-
White Papers
Eight Simple Steps to Effective Software Asset Management
April 10, 2008, 12:00am PDT
To effectively manage software assets, organisations need a perpetual approach that combines both infrastructure and process to control and protect the software assets throughout all stages of...
Provided by Dimension Data
-
White Papers
Dynamic Desktop Deployment: A Guide to Reducing the Cost and Effort of PC Rollouts and Management
September 1, 2006, 12:00am PDT
Many organisations struggle with legacy desktop PCs and out-of-date operating systems because they are daunted by the prospect of rolling out a new desktop infrastructure. They fear they lack the...
Provided by Dimension Data
-
White Papers
Datacraft Leverages Microsoft Connected Services Framework to Help Telecom Service Providers Attract and Retain Customers
December 10, 2007, 12:00am PST
To attract and retain customers, mobile and fixed-line network operators must be able to deliver the very latest, most exciting voice and data services over a range of devices, if they wish to...
Provided by Dimension Data
-
White Papers
The New 802.11n Wireless Standard Bringing Mobility to Your Business
March 4, 2008, 12:00am PST
It might not have the catchiest of titles, but the new 802.11n draft wireless networking standard has had its fair share of press recently. Indeed, one would be hard pushed to miss the industry...
Provided by Dimension Data
-
White Papers
The Impact of Multi-Vendor Procurement Strategies on the Infrastructure 'Piece' of Outsourcing
April 1, 2008, 12:00am PDT
The development of its enhanced and flexible Services Continuum propels Datacraft into a position of strength in today's services-driven environment. It also demonstrates the understanding of...
Provided by Dimension Data
-
White Papers
Painpoints of Organisations That Should Be Moving Towards a Multisourcing Procurement Model
March 1, 2008, 12:00am PST
In spite of continued growth, an analysis of the outsourcing business in recent years reveals growing discontent with their sourcing relationships amongst clients. Increasingly, outsourcing...
Provided by Dimension Data
-
White Papers
Multisourcing: A Blueprint for Successful IT Sourcing
March 18, 2008, 12:00am PDT
Success in today's business environment is increasingly dependant on the development of more innovative and holistic sourcing strategies which attend to all the business's needs - both in the...
Provided by Dimension Data
-
White Papers
Meeting the Challenges of Supplier Relationship in a Multisourced Environment
May 1, 2008, 12:00am PDT
The growing trend towards Multisourcing as the IT sourcing strategy of choice brings with it a unique set of challenges for clients and Service Providers alike. If they hope to derive maximum...
Provided by Dimension Data
-
White Papers
IT Governance and Outsourcing - What Are the Implications for Service Providers?
June 1, 2008, 12:00am PDT
Given the increased stakeholder expectations around IT governance, coupled with the complexities of governing Service Provider relationships in a Multisourced environment, organisations are...
Provided by Dimension Data
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