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eGain Communications
(3 results)-
White Papers
Outsourced Service Providers: 5 Ways to Differentiate Your Service Offering
May 10, 2006, 12:00am PDT
This paper contains 5 simple ways to enhance the outsourced service offerings. These suggestions will help to improve service levels and quality for the clients, along with differentiating the...
Provided by eGain Communications
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White Papers
7 Habits of Highly Effective Contact Centers and Help Desks
November 2, 2005, 12:00am PST
More than a decade ago, Stephen Covey wrote about seven key habits that can help people elevate their personal and professional effectiveness in a ground-breaking book. These habits are equally...
Provided by eGain Communications
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White Papers
Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support
November 8, 2005, 12:00am PST
With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer content with using the web for self-service alone. These companies, early...
Provided by eGain Communications
-
White Papers
Outsourced Service Providers: 5 Ways to Differentiate Your Service Offering
May 10, 2006, 12:00am PDT
This paper contains 5 simple ways to enhance the outsourced service offerings. These suggestions will help to improve service levels and quality for the clients, along with differentiating the...
Provided by eGain Communications
-
White Papers
Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support
November 8, 2005, 12:00am PST
With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer content with using the web for self-service alone. These companies, early...
Provided by eGain Communications
-
White Papers
7 Habits of Highly Effective Contact Centers and Help Desks
November 2, 2005, 12:00am PST
More than a decade ago, Stephen Covey wrote about seven key habits that can help people elevate their personal and professional effectiveness in a ground-breaking book. These habits are equally...
Provided by eGain Communications
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