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EquaTerra
(12 results)-
White Papers
Why "IT" Does Matter in BPO: Information Technology's Key Role in the Success of Business Process Outsourcing
January 30, 2007, 12:00am PST
Large organizations moving to outsource any of their business processes have scores of issues and questions they must confront before taking that step. Two considerations that are too often...
Provided by EquaTerra
-
White Papers
The Outsourcer's Guide to Success: Nine Factors for Great Governance
August 1, 2007, 12:00am PDT
Organizations undertaking information technology and business process outsourcing understandably focus on "Doing the deal." This involves everything from finding and assessing service providers to...
Provided by EquaTerra
-
White Papers
Assessing the Role of IT in BPO Success: 2008 Market Study Update
March 17, 2008, 12:00am PDT
Business Process Outsourcing (BPO) is typically viewed - as the name implies - as a "Business" initiative. It is EquaTerra's position, however, that information technology (IT), both as an...
Provided by EquaTerra
-
White Papers
The Issue: Defining Next Generation Contact Center Strategies
September 1, 2007, 12:00am PDT
Contact centers are a mission-critical component of any organization's operations regardless of whether they serve customers, business partners or internal employees. Yet stakeholders often remain...
Provided by EquaTerra
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White Papers
Assessing the Role of Information Technology (IT) & Enterprise Software in BPO
May 1, 2007, 12:00am PDT
The original market assessment findings illustrated that these BPO decision makers were very positive about the role of IT in general and enterprise software in particular in supporting BPO...
Provided by EquaTerra
-
White Papers
IT Service Management - A Roadmap for Success
January 20, 2008, 12:00am PST
Information Technology Service Management (ITSM) is a set of specialized organizational capabilities for providing value to customers in the form of services. It generally covers the "Back office"...
Provided by EquaTerra
-
White Papers
Assessing the Role of Captive Operations in Global Service Delivery Models
August 20, 2007, 12:00am PDT
Services are simultaneously climbing the value chain from transaction to more strategic, knowledge-based processes (e.g., R&D, financial analysis, marketing, market research). In response, many...
Provided by EquaTerra
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Case Studies
Case Study: EquaTerra's Expertise Guides Large Company Throughout Its Search for IT and ADM Outsourcing Partners
April 1, 2010, 12:00am PDT
After a large outsourcing agreement was terminated, EquaTerra was engaged to help the electric delivery company re-evaluate its information technology (IT) and application development and...
Provided by EquaTerra
-
White Papers
Outsourcing Management Software Tools: Executive Point of View
December 1, 2006, 12:00am PST
Large-scale, complex outsourcing deals have produced equally complex management issues that are often difficult to handle, and in response, numerous third-party Outsourcing Management (OM) tools...
Provided by EquaTerra
-
White Papers
The Issue: Why and How Outsourcing Management and Governance Is Critical to Outsourcing Success
December 5, 2006, 12:00am PST
Organizations undertaking Information Technology and Business Process Outsourcing (ITO/BPO) are typically focused on "doing the deal." Yet, arguably the hardest part of outsourcing occurs after...
Provided by EquaTerra
-
White Papers
EquaTerra Position: The Pros, Cons and Market Trending for Multi-Sourced ITO
February 18, 2008, 12:00am PST
As the Information Technology Outsourcing (ITO) market continues to expand and mature, an increasing number of buyers are finding themselves in multi-sourcing scenarios. Whether buyers arrive at...
Provided by EquaTerra
-
White Papers
EquaTerra Position: Service Provider M&A - Change of Control Doesn't Have to Mean Loss of Control
February 18, 2008, 12:00am PST
The outsourcing service provider market has historically experienced a steady stream of Mergers and Acquisitions (M&As) which began to pick up in 2007. An M&A event can be worrisome for a buyer...
Provided by EquaTerra
-
Case Studies
Case Study: EquaTerra's Expertise Guides Large Company Throughout Its Search for IT and ADM Outsourcing Partners
April 1, 2010, 12:00am PDT
After a large outsourcing agreement was terminated, EquaTerra was engaged to help the electric delivery company re-evaluate its information technology (IT) and application development and...
Provided by EquaTerra
-
White Papers
IT Service Management - A Roadmap for Success
January 20, 2008, 12:00am PST
Information Technology Service Management (ITSM) is a set of specialized organizational capabilities for providing value to customers in the form of services. It generally covers the "Back office"...
Provided by EquaTerra
-
White Papers
The Issue: Defining Next Generation Contact Center Strategies
September 1, 2007, 12:00am PDT
Contact centers are a mission-critical component of any organization's operations regardless of whether they serve customers, business partners or internal employees. Yet stakeholders often remain...
Provided by EquaTerra
-
White Papers
The Outsourcer's Guide to Success: Nine Factors for Great Governance
August 1, 2007, 12:00am PDT
Organizations undertaking information technology and business process outsourcing understandably focus on "Doing the deal." This involves everything from finding and assessing service providers to...
Provided by EquaTerra
-
White Papers
EquaTerra Position: Service Provider M&A - Change of Control Doesn't Have to Mean Loss of Control
February 18, 2008, 12:00am PST
The outsourcing service provider market has historically experienced a steady stream of Mergers and Acquisitions (M&As) which began to pick up in 2007. An M&A event can be worrisome for a buyer...
Provided by EquaTerra
-
White Papers
EquaTerra Position: The Pros, Cons and Market Trending for Multi-Sourced ITO
February 18, 2008, 12:00am PST
As the Information Technology Outsourcing (ITO) market continues to expand and mature, an increasing number of buyers are finding themselves in multi-sourcing scenarios. Whether buyers arrive at...
Provided by EquaTerra
-
White Papers
Assessing the Role of Information Technology (IT) & Enterprise Software in BPO
May 1, 2007, 12:00am PDT
The original market assessment findings illustrated that these BPO decision makers were very positive about the role of IT in general and enterprise software in particular in supporting BPO...
Provided by EquaTerra
-
White Papers
Assessing the Role of IT in BPO Success: 2008 Market Study Update
March 17, 2008, 12:00am PDT
Business Process Outsourcing (BPO) is typically viewed - as the name implies - as a "Business" initiative. It is EquaTerra's position, however, that information technology (IT), both as an...
Provided by EquaTerra
-
White Papers
Assessing the Role of Captive Operations in Global Service Delivery Models
August 20, 2007, 12:00am PDT
Services are simultaneously climbing the value chain from transaction to more strategic, knowledge-based processes (e.g., R&D, financial analysis, marketing, market research). In response, many...
Provided by EquaTerra
-
White Papers
Why "IT" Does Matter in BPO: Information Technology's Key Role in the Success of Business Process Outsourcing
January 30, 2007, 12:00am PST
Large organizations moving to outsource any of their business processes have scores of issues and questions they must confront before taking that step. Two considerations that are too often...
Provided by EquaTerra
-
White Papers
The Issue: Why and How Outsourcing Management and Governance Is Critical to Outsourcing Success
December 5, 2006, 12:00am PST
Organizations undertaking Information Technology and Business Process Outsourcing (ITO/BPO) are typically focused on "doing the deal." Yet, arguably the hardest part of outsourcing occurs after...
Provided by EquaTerra
-
White Papers
Outsourcing Management Software Tools: Executive Point of View
December 1, 2006, 12:00am PST
Large-scale, complex outsourcing deals have produced equally complex management issues that are often difficult to handle, and in response, numerous third-party Outsourcing Management (OM) tools...
Provided by EquaTerra
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