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Everest Partners
(21 results)-
White Papers
Thought Leadership Marketing: Creating The Edge For Knowledge-Intensive Firms
July 1, 2009, 12:00am PDT
"In the current hyper-competitive marketplace, it's hard for suppliers to think objectively about what makes their business truly different from their competitors," observes Brenna Garratt, CEO of...
Provided by Everest Partners
-
White Papers
How Changes In The Market Changed The Face Of Outsourcing
June 1, 2009, 12:00am PDT
Lean, green, and savings now are the mantras of IT buyers today, says Penn. The days of simply adding a server when the enterprise purchased new software have gone the way of the 16-bit processor....
Provided by Everest Partners
-
White Papers
How Outsourcing Helped John Wiley's IT Department Keep The Business Going During An Acquisition
December 1, 2008, 12:00am PST
Three years ago book publisher John Wiley & Sons, Inc., was about to purchase Blackwell Publishers for approximately $1.2 billion. Warren Fristensky, senior vice president and chief information...
Provided by Everest Partners
-
White Papers
Upcoming Changes In IT Infrastructure Outsourcing
November 1, 2008, 12:00am PDT
There is a lot of change in the infrastructure outsourcing space, much of it as components of cloud computing. The author spoke with three service providers in the IT infrastructure space -...
Provided by Everest Partners
-
White Papers
How Outsourcing Buyers Benefit From Benchmarking
April 1, 2010, 12:00am PDT
Cost and price. It's crucial that buyers understand both when it comes to outsourcing. What is the cost of providing business services internally? What elements comprise that cost? What is the...
Provided by Everest Partners
-
White Papers
The ROI For Strategic Change Management In Outsourcing
April 1, 2010, 12:00am PDT
Why do outsourcing initiatives fail? The author believes poor change management is to blame. Poor change management translates into: slower speed of adoption; lower ultimate utilization; lower...
Provided by Everest Partners
-
White Papers
Do You Have What It Takes To Lead Transformational Change In Outsourcing?
December 1, 2009, 12:00am PST
This paper confirms that the economic crisis has unleashed a huge appetite for change. Delightfully, visionary leaders are stepping to the forefront all over North America. They are implementing...
Provided by Everest Partners
-
White Papers
Trends In Dealing With Employee Resistance To Outsourcing
October 1, 2009, 12:00am PDT
Time changes most things, but one thing that doesn't change is people's actions based on their fear of the unknown. That fear arises among employees when companies announce they are planning to...
Provided by Everest Partners
-
White Papers
How To Engineer Successful Change Management In ITO
June 1, 2009, 12:00am PDT
Why is change management so difficult? Especially in IT? The author says IT service management (ITSM) and IT outsourcing (ITO) face the same challenge: "IT people try to manage change, which has a...
Provided by Everest Partners
-
White Papers
Predictions: Marketplace Turmoil And Change In How Outsourcing Relationships Work Over The Next Five Years
January 1, 2010, 12:00am PST
Getting from A to Z (from the current state of outsourcing relationships to the future state of how relationships will need to work in order to bring about the outcomes that buyers demand) is not...
Provided by Everest Partners
-
White Papers
Changes In BPO: How Technology Is Changing The Landscape
January 1, 2010, 12:00am PST
In its day, offshoring created a tectonic change in outsourcing. Today, new trends are bubbling to the surface that will also create a sea change, especially for BPO. Today's way of doing things...
Provided by Everest Partners
-
White Papers
What Companies Need To Understand About Switching To Outcome-Based Approaches In Outsourcing
January 1, 2010, 12:00am PST
Among the various changes that will impact outsourcing over the next five years, the author, says the first will be a focus on outcomes-based pricing models. "Focusing on clients' end-to-end...
Provided by Everest Partners
-
White Papers
Areas Where Outsourcing Will Grow In The Next Five Years
January 1, 2010, 12:00am PST
The author says reverse outsourcing will pick up steam. This trend has two facets. First, he says the economic downturn and the weakening U.S. dollar have inspired some companies to move their...
Provided by Everest Partners
-
White Papers
F&A Data Management Provider Keeps Brinker International Cookin' By Archiving And Analyzing Its Data
November 1, 2009, 12:00am PDT
Brinker International, a recognized leader in the casual dining industry, serves more than one million guests in its restaurants daily. Its 34-year history has seen the organization morph from a...
Provided by Everest Partners
-
White Papers
How To Improve Knowledge Management In New Product Development Projects
September 1, 2009, 12:00am PDT
During a recession, companies cut to the bone to survive. But one thing they should never blindly cut is research and development (R&D). "When the recovery comes, those who have wisely invested in...
Provided by Everest Partners
-
White Papers
How Two Partners Made The Largest Pan-European Finance And Accounting Engagement Work
August 1, 2009, 12:00am PDT
In 2005 Unilever took "a hard look in the mirror and decided it had to change," according to Christian Kaufmann, managing director, Finance Business Services Europe. The mirror reflected a complex...
Provided by Everest Partners
-
White Papers
How Much BPO Work Should Buyers Outsource And How Much Should They Send Offshore?
July 1, 2009, 12:00am PDT
The revolution in telecommunication and computing allows corporations to benefit from tapping low cost, high quality labor from around the world. As corporations embark on outsourcing initiatives...
Provided by Everest Partners
-
White Papers
How To Manage And Mitigate Offshore Risks
June 1, 2009, 12:00am PDT
What are the real risks in offshoring both ITO and BPO work? The author says understanding those risks helps buyers set up procedures to mitigate them, making their offshore engagements more...
Provided by Everest Partners
-
White Papers
Tough Economic Times Ratchet Up Need For Investing In Employee And Leadership Development Services
March 1, 2009, 12:00am PST
One doesn't have to look far in these times of global economic crisis to see the difficulties facing companies in prioritizing where to cut costs and invest in capabilities. Trying to accomplish...
Provided by Everest Partners
-
White Papers
Why Is The Attrition Rate At Indian BPOs 23.5 Percent? A HayGroup Study Offers Solutions
January 1, 2009, 12:00am PST
Many BPO workers use the money they earn to fund a post-graduate degree. Some use the experience to get a day job as soon as they can. The BPO work is attractive to younger workers. The author...
Provided by Everest Partners
-
White Papers
Start-Up Outsources to China 'For the Best Brains' to Implement ITO 2.0
May 1, 2008, 12:00am PDT
Harnessing the collective intelligence of people has the potential to change everything. Today, teams numbering in the thousands are creating encyclopedias, jetliners, operating systems, mutual...
Provided by Everest Partners
-
White Papers
Why Is The Attrition Rate At Indian BPOs 23.5 Percent? A HayGroup Study Offers Solutions
January 1, 2009, 12:00am PST
Many BPO workers use the money they earn to fund a post-graduate degree. Some use the experience to get a day job as soon as they can. The BPO work is attractive to younger workers. The author...
Provided by Everest Partners
-
White Papers
Tough Economic Times Ratchet Up Need For Investing In Employee And Leadership Development Services
March 1, 2009, 12:00am PST
One doesn't have to look far in these times of global economic crisis to see the difficulties facing companies in prioritizing where to cut costs and invest in capabilities. Trying to accomplish...
Provided by Everest Partners
-
White Papers
How To Manage And Mitigate Offshore Risks
June 1, 2009, 12:00am PDT
What are the real risks in offshoring both ITO and BPO work? The author says understanding those risks helps buyers set up procedures to mitigate them, making their offshore engagements more...
Provided by Everest Partners
-
White Papers
How Much BPO Work Should Buyers Outsource And How Much Should They Send Offshore?
July 1, 2009, 12:00am PDT
The revolution in telecommunication and computing allows corporations to benefit from tapping low cost, high quality labor from around the world. As corporations embark on outsourcing initiatives...
Provided by Everest Partners
-
White Papers
How Two Partners Made The Largest Pan-European Finance And Accounting Engagement Work
August 1, 2009, 12:00am PDT
In 2005 Unilever took "a hard look in the mirror and decided it had to change," according to Christian Kaufmann, managing director, Finance Business Services Europe. The mirror reflected a complex...
Provided by Everest Partners
-
White Papers
How To Improve Knowledge Management In New Product Development Projects
September 1, 2009, 12:00am PDT
During a recession, companies cut to the bone to survive. But one thing they should never blindly cut is research and development (R&D). "When the recovery comes, those who have wisely invested in...
Provided by Everest Partners
-
White Papers
F&A Data Management Provider Keeps Brinker International Cookin' By Archiving And Analyzing Its Data
November 1, 2009, 12:00am PDT
Brinker International, a recognized leader in the casual dining industry, serves more than one million guests in its restaurants daily. Its 34-year history has seen the organization morph from a...
Provided by Everest Partners
-
White Papers
Areas Where Outsourcing Will Grow In The Next Five Years
January 1, 2010, 12:00am PST
The author says reverse outsourcing will pick up steam. This trend has two facets. First, he says the economic downturn and the weakening U.S. dollar have inspired some companies to move their...
Provided by Everest Partners
-
White Papers
What Companies Need To Understand About Switching To Outcome-Based Approaches In Outsourcing
January 1, 2010, 12:00am PST
Among the various changes that will impact outsourcing over the next five years, the author, says the first will be a focus on outcomes-based pricing models. "Focusing on clients' end-to-end...
Provided by Everest Partners
-
White Papers
Changes In BPO: How Technology Is Changing The Landscape
January 1, 2010, 12:00am PST
In its day, offshoring created a tectonic change in outsourcing. Today, new trends are bubbling to the surface that will also create a sea change, especially for BPO. Today's way of doing things...
Provided by Everest Partners
-
White Papers
Predictions: Marketplace Turmoil And Change In How Outsourcing Relationships Work Over The Next Five Years
January 1, 2010, 12:00am PST
Getting from A to Z (from the current state of outsourcing relationships to the future state of how relationships will need to work in order to bring about the outcomes that buyers demand) is not...
Provided by Everest Partners
-
White Papers
How To Engineer Successful Change Management In ITO
June 1, 2009, 12:00am PDT
Why is change management so difficult? Especially in IT? The author says IT service management (ITSM) and IT outsourcing (ITO) face the same challenge: "IT people try to manage change, which has a...
Provided by Everest Partners
-
White Papers
Trends In Dealing With Employee Resistance To Outsourcing
October 1, 2009, 12:00am PDT
Time changes most things, but one thing that doesn't change is people's actions based on their fear of the unknown. That fear arises among employees when companies announce they are planning to...
Provided by Everest Partners
-
White Papers
Do You Have What It Takes To Lead Transformational Change In Outsourcing?
December 1, 2009, 12:00am PST
This paper confirms that the economic crisis has unleashed a huge appetite for change. Delightfully, visionary leaders are stepping to the forefront all over North America. They are implementing...
Provided by Everest Partners
-
White Papers
The ROI For Strategic Change Management In Outsourcing
April 1, 2010, 12:00am PDT
Why do outsourcing initiatives fail? The author believes poor change management is to blame. Poor change management translates into: slower speed of adoption; lower ultimate utilization; lower...
Provided by Everest Partners
-
White Papers
How Outsourcing Buyers Benefit From Benchmarking
April 1, 2010, 12:00am PDT
Cost and price. It's crucial that buyers understand both when it comes to outsourcing. What is the cost of providing business services internally? What elements comprise that cost? What is the...
Provided by Everest Partners
-
White Papers
Upcoming Changes In IT Infrastructure Outsourcing
November 1, 2008, 12:00am PDT
There is a lot of change in the infrastructure outsourcing space, much of it as components of cloud computing. The author spoke with three service providers in the IT infrastructure space -...
Provided by Everest Partners
-
White Papers
How Outsourcing Helped John Wiley's IT Department Keep The Business Going During An Acquisition
December 1, 2008, 12:00am PST
Three years ago book publisher John Wiley & Sons, Inc., was about to purchase Blackwell Publishers for approximately $1.2 billion. Warren Fristensky, senior vice president and chief information...
Provided by Everest Partners
-
White Papers
How Changes In The Market Changed The Face Of Outsourcing
June 1, 2009, 12:00am PDT
Lean, green, and savings now are the mantras of IT buyers today, says Penn. The days of simply adding a server when the enterprise purchased new software have gone the way of the 16-bit processor....
Provided by Everest Partners
-
White Papers
Thought Leadership Marketing: Creating The Edge For Knowledge-Intensive Firms
July 1, 2009, 12:00am PDT
"In the current hyper-competitive marketplace, it's hard for suppliers to think objectively about what makes their business truly different from their competitors," observes Brenna Garratt, CEO of...
Provided by Everest Partners
-
White Papers
Start-Up Outsources to China 'For the Best Brains' to Implement ITO 2.0
May 1, 2008, 12:00am PDT
Harnessing the collective intelligence of people has the potential to change everything. Today, teams numbering in the thousands are creating encyclopedias, jetliners, operating systems, mutual...
Provided by Everest Partners
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