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Forrester Research
(79 results)-
Research
A New CIO's 100-Day Plan
April 23, 2007, 12:00am PDT
When new CIOs start, they have to immediately create momentum and build credibility. High expectations are held by the business community, senior executives, and the IT organization itself — and...
Provided by Forrester Research
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Research
The IT Strategic Plan Step-By-Step
April 10, 2007, 12:00am PDT
It's April and you are four months into your organization's fiscal year. You know that within six months you'll need to have your operating plan for the upcoming year in fairly solid shape. You...
Provided by Forrester Research
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Research
IT Governance Framework
March 29, 2005, 12:00am PST
With IT at the core of most 21st century businesses, and with today's focus on compliance and risk management as a result of legislation like Sarbanes-Oxley, organizations can no longer afford to...
Provided by Forrester Research
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Research
IT Strategy Maps: A Tool For Strategic Alignment
November 21, 2005, 12:00am PST
Aligning IT and business strategy remains the No. 1 or No. 2 business IT issue year after year. But no matter how much focus and attention this subject receives, little progress seems to be made....
Provided by Forrester Research
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White Papers
Integrate Enterprise Architecture With Application Portfolio Governance
August 24, 2009, 12:00am PDT
IT organizations that are seeking to drive down operating costs while delivering business projects on time and on budget find they must manage their application portfolios to provide an optimal...
Provided by Forrester Research
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Research
Connecting Business Drivers To Enterprise Architecture
June 17, 2005, 12:00am PDT
EXECUTIVE SUMMARY: Understanding business plans and challenges is essential when starting an enterprise architecture (EA) effort or when taking stock of an existing effort. It is also a necessary...
Provided by Forrester Research
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Research
Creating the Strategic Plan for Today's IT
June 8, 2006, 12:00am PDT
IT's strategic plan is an essential tool to run IT like a business. The strategic plan for today's IT is different from the strategic plans that IT may have developed five years ago. It is...
Provided by Forrester Research
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Research
Your Best Tape Backup Encryption Options
September 21, 2005, 12:00am PDT
Following the highly publicized losses of backup tapes containing sensitive information about firms' customers, many organizations are examining their own policies and technology options for...
Provided by Forrester Research
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Research
Step By Step: A Template for Marketing IT to the Business
May 23, 2006, 12:00am PDT
Many IT organizations are just beginning the journey toward more effectively marketing IT to their business constituents. But what is the right step-by-step approach to use to jump-start their...
Provided by Forrester Research
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Research
Best Practices for Service-Level Management
December 1, 2004, 12:00am PST
Aligning IT with business objectives and showing the value of IT to the business is often seen as the Holy Grail by many CIOs. Among the potential ways of demonstrating IT value, reporting and...
Provided by Forrester Research
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Research
Invisible IT: Unplanned, Untracked, and Unmanaged
March 22, 2007, 12:00am PDT
Most IT organizations are faced with more demand than they can fulfill. This ranges from strategic demand for new projects that drive innovation to tactical demand for tasks like provisioning new...
Provided by Forrester Research
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White Papers
Managing IT Services From the Outside In
May 1, 2008, 12:00am PDT
The processes and technologies employed to do Service-Level Management (SLM) in IT organizations have changed dramatically in recent years. Companies have been adopting the IT Infrastructure...
Provided by Forrester Research
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White Papers
New Market Pressures Will Drive Next-Generation IT Services Outsourcing
October 9, 2008, 12:00am PDT
Against a background of economic crisis, war, price shocks, natural disasters, and political upheaval, making decisions about IT services for global enterprises is getting more complicated....
Provided by Forrester Research
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White Papers
The Forrester Wave: Document Output for Customer Communications Management, Q2 2009
June 25, 2009, 12:00am PDT
In Forrester's 95-criteria evaluation of Document Output for Customer Communications Management (DOCCM) vendors, the authors found no overall Leader across all segments; however, numerous Strong...
Provided by Forrester Research
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White Papers
The Forrester Wave: Message Archiving Software, Q1 2008
February 14, 2008, 12:00am PST
In Forrester's 85-criteria evaluation of message archiving software vendors, it found that Autonomy ZANTAZ and Symantec have a tenuous lead over large vendors such as CA, EMC, IBM, and Open Text...
Provided by Forrester Research
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White Papers
The Total Economic Impact of the Altiris Total Management Suite Software
December 1, 2007, 12:00am PST
In December 2007, Altiris commissioned Forrester Consulting to examine the total economic impact and potential Return On Investment (ROI) enterprises may realize by deploying Altiris Total...
Provided by Forrester Research
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White Papers
The Total Economic Impact of Cisco Network Optimization Service: MultiCompany Value Analysis
November 1, 2008, 12:00am PDT
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Cisco Network Optimization Service on their organizations. Forrester's aim is to...
Provided by Forrester Research
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Case Studies
How IBM Supported Kika/Leiner's Branding Strategy With a Green Data Center
November 19, 2008, 12:00am PST
European furniture retailer kika/Leiner Group is going green. Its stores and furniture products are designed and branded to appeal to increasingly green-conscious consumers in its home country of...
Provided by Forrester Research
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Case Studies
Unisys Takes Its Own Authentication Medicine
October 21, 2008, 12:00am PDT
Unisys is a large and diversified systems integrator with operations worldwide. In recent years, the firm has seen its global workforce become increasingly mobile. At the same time, techniques to...
Provided by Forrester Research
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White Papers
The Total Economic Impact of Alcatel-Lucent's 5620 Service Aware Manager (5620 SAM)
February 26, 2008, 12:00am PST
In conducting in-depth interviews with four existing 5620 SAM customers who initially managed their Alcatel-Lucent-based IP/MPLS network without deploying the 5620 SAM, Forrester found that these...
Provided by Forrester Research
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White Papers
Organizations Need to Be More Dynamic to Solve Business Imperatives: Global Survey Finds That Collaboration Tools Can Leverage Human Communications to Improve Enterprise Performance
June 5, 2008, 12:00am PDT
The enterprise Web 2.0 market, which includes the deployment of tools like blogs, wikis, and social networking within the enterprise, was a growing force in enterprise software in 2007. Although...
Provided by Forrester Research
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Case Studies
Reliant Security Innovates With Open Source Software
February 2, 2009, 12:00am PST
Retailers that want to accept credit cards need to demonstrate that their systems are Payment-Card-Industry- (PCI-) compliant. The problem is that implementing PCI compliance can be expensive, and...
Provided by Forrester Research
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White Papers
IT Security's Critical Role During Layoffs
July 2, 2009, 12:00am PDT
The Gateway Recession of 2009 has brought the prospect of slowing sales and profits - and job losses. Although layoffs are never desirable, they are often necessary. Much of the responsibility for...
Provided by Forrester Research
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White Papers
Understanding the Critical Role of Device Management and Security in Your Business' Mobile Strategy
May 1, 2009, 12:00am PDT
Businesses searching for a competitive advantage and striving to attract talent in today's job market are embracing the mobile workstyle for a larger percentage of employees than ever before. This...
Provided by Forrester Research
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White Papers
IBM Offers a Broad M&A Services Portfolio With Strong Integration Capabilities
April 27, 2009, 12:00am PDT
IBM Global Business Services (IBM GBS) provides broad Mergers and Acquisitions (M&A) services portfolio, which is also fueled by IBM's ample M&A knowledge and business expertise. The company...
Provided by Forrester Research
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Research
The Human Capital Management Value Map
March 2, 2005, 12:00am PST
EXECUTIVE SUMMARY For several years, human resources executives have chanted the mantra that HR is strategic. But what does this really mean? How do you know it, and, even more importantly, how do...
Provided by Forrester Research
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Research
Defining IT Portfolio Management
September 29, 2004, 12:00am PDT
Business cases for IT investments are now the norm rather than the exception. However, projects are still considered individually as discrete investments. Likewise, there is often a segmentation...
Provided by Forrester Research
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White Papers
Talking to Your CFO About Cloud Computing
October 29, 2008, 12:00am PDT
Even in a downturn, companies must get real work done. And that means, for example, that information and knowledge management professionals must still roll out collaboration applications,...
Provided by Forrester Research
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White Papers
APM Trends: Board-Mandated Cuts to the IT Budget Spur a Global Bank to Adopt APM
January 7, 2008, 12:00am PST
The impetus for streamlining application portfolios can originate from many different directions and catalysts. In this case it was simple: The bank's board of directors mandated that IT...
Provided by Forrester Research
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White Papers
APM Trends: Bank Assessed the Ability of Core Applications to Suit Future Business Plans
January 7, 2008, 12:00am PST
The business leaders in one bank regularly plan business strategy several years into the future. During these sessions, leaders pose forward-looking questions: "How much will the business change...
Provided by Forrester Research
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White Papers
Platform-as-a-Service Is Here; Can It Help You?
February 10, 2009, 12:00am PST
The nascent and overhyped idea that organizations should move their applications from on-premise data centers to Internet "Clouds" has hit platforms. "Platform-as-a-service" (PaaS) isn't theory;...
Provided by Forrester Research
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White Papers
Micro Focus's Purchase of Relativity Strengthens Its APM and Modernization Offerings
December 19, 2008, 12:00am PST
Micro Focus's acquisition of rival Relativity Technologies for $9.7 million is expected to close in early 2009. What does the acquisition mean to applications professionals? It will have several...
Provided by Forrester Research
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Research
The CIO Profile
October 7, 2005, 12:00am PDT
Although CIOs have more access to the business than they did even a year ago, their background and time management choices have typecast them as technology specialists. Most business users view...
Provided by Forrester Research
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White Papers
2009 Data Protection Budgets, Priorities, and Technology Adoption
February 6, 2009, 12:00am PST
The economic downturn will force IT professionals to prioritize consolidation to reduce costs and initiatives that help the enterprise reduce risk by achieving regulatory compliance and securing...
Provided by Forrester Research
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Research
Taking Your PMO to the Next Step: The Office of the CIO
September 22, 2005, 12:00am PDT
Project management offices (PMOs) have long been responsible for overseeing and developing project management expertise, but forward-thinking companies are now considering them for a new role: the...
Provided by Forrester Research
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Webcasts
IT Service Management and Measurement Best Practices
March 14, 2006, 12:00am PST
IT has never lacked for measurement. In fact, measurement is a key part of any IT Service Management initiative. However, most IT measures focus on technical metrics that remain a mystery to...
Provided by Forrester Research
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Research
Topic Overview: Enterprise Mobility
March 15, 2006, 12:00am PST
Forrester's enterprise mobility research focuses on how mobile and wireless technologies affect businesses: how they deploy their employees, how they communicate with their customers, and how they...
Provided by Forrester Research
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White Papers
Exchange 2010 - An Upgrade Worth Considering: Better Back End, Basic Archiving, and Bigger Mailboxes Lead the Benefits List
January 27, 2010, 12:00am PST
Email is business dial tone. Whether on computers or smartphones, email is the most popular application. And Microsoft Exchange is a popular choice for business email. Microsoft's recent release...
Provided by Forrester Research
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White Papers
Impact of FCoE and Unified Fabric on Enterprise Storage Environments: Exploration of the Benefits and Challenges Associated With Migration Toward Common SAN and LAN Infrastructure
February 1, 2010, 12:00am PST
Off late, Cisco commissioned Forrester Consulting to evaluate the current state of storage networking. The focus of this study is on the perceptions and adoption intentions of user firms regarding...
Provided by Forrester Research
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Case Studies
Case Study: Ingres Takes Advantage of Identity Management in the Cloud
August 14, 2009, 12:00am PDT
This case study is about Ingres that is open source database software and support services provider, which aims to improve its online community in the area of identity management by making it easy...
Provided by Forrester Research
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Whitepapers
The Total Economic Impact of Cisco Unified Wireless Network Migration
March 1, 2008, 12:00am PST
In February 2008, Cisco Systems commissioned Forrester Consulting to examine the total economic impact and potential Return On Investment (ROI) that enterprises may realize by migrating to a Cisco...
Provided by Forrester Research
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Case Studies
The Green Data Center Starts With A Rationalized Application Portfolio: A Sprint Case Study
February 12, 2009, 12:00am PST
The client is an IT Ops Group. Sprint's end goal was to cut costs, increase capacity, and reduce the carbon footprint of IT infrastructure in the data center - but that's not where they started....
Provided by Forrester Research
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White Papers
How Server and Network Virtualization Make Data Centers More Dynamic
January 1, 2009, 12:00am PST
Server virtualization has become commonplace, and the question of whether to virtualize has been replaced with "Are the people moving fast enough?" But what are the barriers that keep firms from...
Provided by Forrester Research
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White Papers
The Client Virtualisation Imperative: IT Leaders Embrace Virtual Desktops That Require Hybrid Tools, Skills and Managed Services
September 1, 2011, 12:00am PDT
With server virtualisation now well established in the world's data centres, IT leaders are turning their attention to client virtualisation to address some of their greatest computing challenges....
Provided by Forrester Research
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White Papers
Lean: The New Business Technology Imperative
September 29, 2009, 12:00am PDT
Everyone wants to be lean these days, whether when stepping off a scale in the morning or reviewing the cost of running a successful business. The authors assembled some of the top analysts on...
Provided by Forrester Research
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White Papers
Server Virtualization Security: 90% Process, 10% Technology
July 30, 2008, 12:00am PDT
Perhaps the biggest concern with securing x86-based virtual server environments is updating existing management and security processes to cope with relatively new technology. There are no known...
Provided by Forrester Research
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White Papers
The Forrester Wave: Database Marketing Service Providers, Q4 2007
November 2, 2007, 12:00am PDT
Forrester evaluated 12 leading database marketing service providers across 143 criteria. The analysis identifies Merkle, Targetbase, KnowledgeBase Marketing, The Allant Group, and Epsilon as...
Provided by Forrester Research
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White Papers
Future View: The New Tech Ecosystems of Cloud, Cloud Services, and Cloud Computing
August 28, 2008, 12:00am PDT
Strategists at product and service purveyors, big and small, are pondering the right paths to take as a variety of Web and Internet "Cloud" technologies and cloud services offerings envelop the...
Provided by Forrester Research
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White Papers
Assess Your Infrastructure Virtualization Maturity
July 10, 2009, 12:00am PDT
Most companies start down the path of server virtualization by learning about the technology and how it works, testing it against simple applications, and determining where it can be safely...
Provided by Forrester Research
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White Papers
Supporting Sustainable Cloud Services: Investing In The Network To Deliver Scalable, Reliable, And Secure Cloud Computing
October 1, 2009, 12:00am PDT
Enterprises are aggressively moving to service-oriented IT delivery. By investing in internal and public cloud computing, enterprises claim decreased total cost of ownership by 30% to 40% as well...
Provided by Forrester Research
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White Papers
Demystifying Client Virtualization
April 9, 2008, 12:00am PDT
To virtualize or not to virtualize? That is no longer the question. The new question that desktop managers should ask is, "What desktop environment strikes the balance between productive users and...
Provided by Forrester Research
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White Papers
Why Isn't Server Virtualization Saving Us More?
January 28, 2008, 12:00am PST
Companies have rapidly adopted server virtualization over the past few years, but there are big differences in their use of the technology. Most companies are able to reduce server hardware...
Provided by Forrester Research
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White Papers
The Business Value of Virtualization
June 1, 2009, 12:00am PDT
In May 2009, VMware commissioned Forrester Consulting to evaluate the business value of x86 server virtualization. In particular, Forrester interviewed individuals responsible for the IT...
Provided by Forrester Research
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White Papers
Microsoft Dynamics Gets Renewed Focus New Management Team Moves On From Project Green
April 1, 2008, 12:00am PDT
A combination of high-profile departures and slowing growth at the Microsoft Business Solutions (MBS) division over the past two years brought into question whether the Redmond, Wash., giant was...
Provided by Forrester Research
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White Papers
X86 Server Virtualization for High Availability and Disaster Recovery
October 24, 2007, 12:00am PDT
To date, the primary driver behind the adoption of server virtualization has been consolidation. But as enterprises gain experience with the technology, additional uses and benefits are surfacing....
Provided by Forrester Research
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White Papers
CRM Best Practices Adoption
January 10, 2008, 12:00am PST
Disappointment with CRM is usually the result of poorly conceived strategies that lack a laser focus on improving a specific set of business capabilities to increase revenues or reduce costs. But...
Provided by Forrester Research
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White Papers
Best Practices in User Experience (UX) Design
September 4, 2009, 12:00am PDT
Users have great expectations when they visit the Web and mobile applications. They increasingly want an experience that's valuable, easy to use, aesthetically pleasing, and emotionally...
Provided by Forrester Research
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White Papers
The Total Economic Impact of SAS Marketing Optimization
April 1, 2010, 12:00am PDT
The purpose of this paper is to provide readers with a framework to evaluate the potential financial impact of SAS Marketing Optimization on their organizations. This aim of this paper is to...
Provided by Forrester Research
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White Papers
The Total Economic Impact Of Microsoft Unified Communications Products and Services
October 1, 2007, 12:00am PDT
Business communications are increasingly complex and require workers to manage multiple devices, applications, and face-to-face interactions in an attempt to stay productively connected with one...
Provided by Forrester Research
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White Papers
The Forrester Wave: Human-Centric BPM for Java Platforms, Q3 2007
August 3, 2007, 12:00am PDT
Across BPMS technologies and implementations, no matter the industry or the process tackled, Forrester has consistently observed practitioners focusing on a narrow field of BPM value: process...
Provided by Forrester Research
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White Papers
What It Takes to Foster a Culture of Collaboration
January 28, 2009, 12:00am PST
Corporations are taking a fresh look at the way they support internal collaboration. Inspired by the millions of people using social networking tools and hundreds of new products that foster...
Provided by Forrester Research
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White Papers
Enterprise Communications: The Next Decade
March 9, 2010, 12:00am PST
Enterprise communications will continue to undergo significant changes during the next decade, as multimodal cloud services invade traditional communication products and services. Today's...
Provided by Forrester Research
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White Papers
The Total Economic Impact Of Oracle Enterprise Manager Database Management Packs
February 18, 2008, 12:00am PST
This paper highlights the benefits and costs of deploying the Oracle Enterprise Manager Diagnostic Pack and Tuning Pack across the enterprise of a sample Organization (see Description of Sample...
Provided by Forrester Research
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Case Studies
Case Study: Qwest Uses Process Simulation to Move at the Speed of Business Change
April 23, 2008, 12:00am PDT
Qwest, a telecommunications company located in North America, provides voice, video, and data services to residential, SMB, and enterprise-level customers. Its provisioning operations were...
Provided by Forrester Research
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White Papers
Authentication-As - A-Service
March 20, 2009, 12:00am PDT
A user name and password have traditionally been used to authenticate Web users, either to log them onto an application or grant them access to a resource. This approach provides a relatively low...
Provided by Forrester Research
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White Papers
The Forrester Wave: Email Marketing Service Providers, Q4 2009
December 23, 2009, 12:00am PST
The soft economy of the past year coupled with the maturation of the email marketer is exerting positive pressure on the email marketing industry. While there is still a vast need for improvement,...
Provided by Forrester Research
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White Papers
Authentication-As-A-Service
August 3, 2010, 12:00am PDT
Traditionally, web users have been authenticated with the use of a username and a password. This enables them to gain access to a resource or to log in. The traditional approach to authentication...
Provided by Forrester Research
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Case Studies
Case Study: Ingres Takes Advantage of Identity Management in the Cloud
August 14, 2009, 12:00am PDT
This case study is about Ingres that is open source database software and support services provider, which aims to improve its online community in the area of identity management by making it easy...
Provided by Forrester Research
-
White Papers
Impact of FCoE and Unified Fabric on Enterprise Storage Environments: Exploration of the Benefits and Challenges Associated With Migration Toward Common SAN and LAN Infrastructure
February 1, 2010, 12:00am PST
Off late, Cisco commissioned Forrester Consulting to evaluate the current state of storage networking. The focus of this study is on the perceptions and adoption intentions of user firms regarding...
Provided by Forrester Research
-
White Papers
Exchange 2010 - An Upgrade Worth Considering: Better Back End, Basic Archiving, and Bigger Mailboxes Lead the Benefits List
January 27, 2010, 12:00am PST
Email is business dial tone. Whether on computers or smartphones, email is the most popular application. And Microsoft Exchange is a popular choice for business email. Microsoft's recent release...
Provided by Forrester Research
-
White Papers
2009 Data Protection Budgets, Priorities, and Technology Adoption
February 6, 2009, 12:00am PST
The economic downturn will force IT professionals to prioritize consolidation to reduce costs and initiatives that help the enterprise reduce risk by achieving regulatory compliance and securing...
Provided by Forrester Research
-
White Papers
Micro Focus's Purchase of Relativity Strengthens Its APM and Modernization Offerings
December 19, 2008, 12:00am PST
Micro Focus's acquisition of rival Relativity Technologies for $9.7 million is expected to close in early 2009. What does the acquisition mean to applications professionals? It will have several...
Provided by Forrester Research
-
White Papers
Platform-as-a-Service Is Here; Can It Help You?
February 10, 2009, 12:00am PST
The nascent and overhyped idea that organizations should move their applications from on-premise data centers to Internet "Clouds" has hit platforms. "Platform-as-a-service" (PaaS) isn't theory;...
Provided by Forrester Research
-
White Papers
APM Trends: Bank Assessed the Ability of Core Applications to Suit Future Business Plans
January 7, 2008, 12:00am PST
The business leaders in one bank regularly plan business strategy several years into the future. During these sessions, leaders pose forward-looking questions: "How much will the business change...
Provided by Forrester Research
-
White Papers
APM Trends: Board-Mandated Cuts to the IT Budget Spur a Global Bank to Adopt APM
January 7, 2008, 12:00am PST
The impetus for streamlining application portfolios can originate from many different directions and catalysts. In this case it was simple: The bank's board of directors mandated that IT...
Provided by Forrester Research
-
White Papers
Talking to Your CFO About Cloud Computing
October 29, 2008, 12:00am PDT
Even in a downturn, companies must get real work done. And that means, for example, that information and knowledge management professionals must still roll out collaboration applications,...
Provided by Forrester Research
-
White Papers
Integrate Enterprise Architecture With Application Portfolio Governance
August 24, 2009, 12:00am PDT
IT organizations that are seeking to drive down operating costs while delivering business projects on time and on budget find they must manage their application portfolios to provide an optimal...
Provided by Forrester Research
-
White Papers
IBM Offers a Broad M&A Services Portfolio With Strong Integration Capabilities
April 27, 2009, 12:00am PDT
IBM Global Business Services (IBM GBS) provides broad Mergers and Acquisitions (M&A) services portfolio, which is also fueled by IBM's ample M&A knowledge and business expertise. The company...
Provided by Forrester Research
-
White Papers
Understanding the Critical Role of Device Management and Security in Your Business' Mobile Strategy
May 1, 2009, 12:00am PDT
Businesses searching for a competitive advantage and striving to attract talent in today's job market are embracing the mobile workstyle for a larger percentage of employees than ever before. This...
Provided by Forrester Research
-
White Papers
IT Security's Critical Role During Layoffs
July 2, 2009, 12:00am PDT
The Gateway Recession of 2009 has brought the prospect of slowing sales and profits - and job losses. Although layoffs are never desirable, they are often necessary. Much of the responsibility for...
Provided by Forrester Research
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