- Subscribe to this page:
- RSS
- Email Alert
Forrester Research
(79 results)-
White Papers
Authentication-As-A-Service
August 3, 2010, 12:00am PDT
Traditionally, web users have been authenticated with the use of a username and a password. This enables them to gain access to a resource or to log in. The traditional approach to authentication...
Provided by Forrester Research
-
White Papers
The Forrester Wave: Email Marketing Service Providers, Q4 2009
December 23, 2009, 12:00am PST
The soft economy of the past year coupled with the maturation of the email marketer is exerting positive pressure on the email marketing industry. While there is still a vast need for improvement,...
Provided by Forrester Research
-
White Papers
Authentication-As - A-Service
March 20, 2009, 12:00am PDT
A user name and password have traditionally been used to authenticate Web users, either to log them onto an application or grant them access to a resource. This approach provides a relatively low...
Provided by Forrester Research
-
Case Studies
Case Study: Qwest Uses Process Simulation to Move at the Speed of Business Change
April 23, 2008, 12:00am PDT
Qwest, a telecommunications company located in North America, provides voice, video, and data services to residential, SMB, and enterprise-level customers. Its provisioning operations were...
Provided by Forrester Research
-
White Papers
The Total Economic Impact Of Oracle Enterprise Manager Database Management Packs
February 18, 2008, 12:00am PST
This paper highlights the benefits and costs of deploying the Oracle Enterprise Manager Diagnostic Pack and Tuning Pack across the enterprise of a sample Organization (see Description of Sample...
Provided by Forrester Research
-
White Papers
Enterprise Communications: The Next Decade
March 9, 2010, 12:00am PST
Enterprise communications will continue to undergo significant changes during the next decade, as multimodal cloud services invade traditional communication products and services. Today's...
Provided by Forrester Research
-
White Papers
What It Takes to Foster a Culture of Collaboration
January 28, 2009, 12:00am PST
Corporations are taking a fresh look at the way they support internal collaboration. Inspired by the millions of people using social networking tools and hundreds of new products that foster...
Provided by Forrester Research
-
White Papers
The Forrester Wave: Human-Centric BPM for Java Platforms, Q3 2007
August 3, 2007, 12:00am PDT
Across BPMS technologies and implementations, no matter the industry or the process tackled, Forrester has consistently observed practitioners focusing on a narrow field of BPM value: process...
Provided by Forrester Research
-
White Papers
The Total Economic Impact Of Microsoft Unified Communications Products and Services
October 1, 2007, 12:00am PDT
Business communications are increasingly complex and require workers to manage multiple devices, applications, and face-to-face interactions in an attempt to stay productively connected with one...
Provided by Forrester Research
-
White Papers
The Total Economic Impact of SAS Marketing Optimization
April 1, 2010, 12:00am PDT
The purpose of this paper is to provide readers with a framework to evaluate the potential financial impact of SAS Marketing Optimization on their organizations. This aim of this paper is to...
Provided by Forrester Research
-
White Papers
Best Practices in User Experience (UX) Design
September 4, 2009, 12:00am PDT
Users have great expectations when they visit the Web and mobile applications. They increasingly want an experience that's valuable, easy to use, aesthetically pleasing, and emotionally...
Provided by Forrester Research
-
White Papers
CRM Best Practices Adoption
January 10, 2008, 12:00am PST
Disappointment with CRM is usually the result of poorly conceived strategies that lack a laser focus on improving a specific set of business capabilities to increase revenues or reduce costs. But...
Provided by Forrester Research
-
White Papers
X86 Server Virtualization for High Availability and Disaster Recovery
October 24, 2007, 12:00am PDT
To date, the primary driver behind the adoption of server virtualization has been consolidation. But as enterprises gain experience with the technology, additional uses and benefits are surfacing....
Provided by Forrester Research
-
White Papers
Microsoft Dynamics Gets Renewed Focus New Management Team Moves On From Project Green
April 1, 2008, 12:00am PDT
A combination of high-profile departures and slowing growth at the Microsoft Business Solutions (MBS) division over the past two years brought into question whether the Redmond, Wash., giant was...
Provided by Forrester Research
-
White Papers
The Business Value of Virtualization
June 1, 2009, 12:00am PDT
In May 2009, VMware commissioned Forrester Consulting to evaluate the business value of x86 server virtualization. In particular, Forrester interviewed individuals responsible for the IT...
Provided by Forrester Research
-
White Papers
Why Isn't Server Virtualization Saving Us More?
January 28, 2008, 12:00am PST
Companies have rapidly adopted server virtualization over the past few years, but there are big differences in their use of the technology. Most companies are able to reduce server hardware...
Provided by Forrester Research
-
White Papers
Demystifying Client Virtualization
April 9, 2008, 12:00am PDT
To virtualize or not to virtualize? That is no longer the question. The new question that desktop managers should ask is, "What desktop environment strikes the balance between productive users and...
Provided by Forrester Research
-
White Papers
Supporting Sustainable Cloud Services: Investing In The Network To Deliver Scalable, Reliable, And Secure Cloud Computing
October 1, 2009, 12:00am PDT
Enterprises are aggressively moving to service-oriented IT delivery. By investing in internal and public cloud computing, enterprises claim decreased total cost of ownership by 30% to 40% as well...
Provided by Forrester Research
-
White Papers
Assess Your Infrastructure Virtualization Maturity
July 10, 2009, 12:00am PDT
Most companies start down the path of server virtualization by learning about the technology and how it works, testing it against simple applications, and determining where it can be safely...
Provided by Forrester Research
-
White Papers
Future View: The New Tech Ecosystems of Cloud, Cloud Services, and Cloud Computing
August 28, 2008, 12:00am PDT
Strategists at product and service purveyors, big and small, are pondering the right paths to take as a variety of Web and Internet "Cloud" technologies and cloud services offerings envelop the...
Provided by Forrester Research
-
White Papers
The Forrester Wave: Database Marketing Service Providers, Q4 2007
November 2, 2007, 12:00am PDT
Forrester evaluated 12 leading database marketing service providers across 143 criteria. The analysis identifies Merkle, Targetbase, KnowledgeBase Marketing, The Allant Group, and Epsilon as...
Provided by Forrester Research
-
White Papers
Server Virtualization Security: 90% Process, 10% Technology
July 30, 2008, 12:00am PDT
Perhaps the biggest concern with securing x86-based virtual server environments is updating existing management and security processes to cope with relatively new technology. There are no known...
Provided by Forrester Research
-
White Papers
Lean: The New Business Technology Imperative
September 29, 2009, 12:00am PDT
Everyone wants to be lean these days, whether when stepping off a scale in the morning or reviewing the cost of running a successful business. The authors assembled some of the top analysts on...
Provided by Forrester Research
-
Research
Introducing Master Data Management
November 10, 2006, 12:00am PST
Master data management (MDM) is a business capability enabled through the alignment of multiple information management technologies, business process improvements, and organizational commitments....
Provided by Forrester Research
-
Research
REI: A Case Study In Multichannel Organization
December 18, 2006, 12:00am PST
Forrester shows that multichannel retailers need to focus on their organization and culture. REI's efforts in building a multichannel culture represent a best practice for other firms to learn...
Provided by Forrester Research
-
Research
Topic Overview: IT Spending And Forecasting
June 4, 2007, 12:00am PDT
Every technology decision is made in the context of technology purchases and spending, whether it is an enterprise buying a software application or IT service or a vendor choosing what industries...
Provided by Forrester Research
-
Research
The Components of a Quality Business Case
July 18, 2007, 12:00am PDT
Business cases are following their own "maturity model" as they move from filling the need for obtaining funds for a standalone initiative to being a driver for project planning, serving as the...
Provided by Forrester Research
-
Research
IT MOOSE Management -- 20 Best Practices
September 20, 2007, 12:00am PDT
How does a CIO judge whether he or she is using IT resources in the most effective and efficient manner? If the CIO is successful, how does he or she demonstrate this to the CEO and senior...
Provided by Forrester Research
-
Whitepapers
The Total Economic Impact of Cisco Unified Wireless Network Migration
March 1, 2008, 12:00am PST
In February 2008, Cisco Systems commissioned Forrester Consulting to examine the total economic impact and potential Return On Investment (ROI) that enterprises may realize by migrating to a Cisco...
Provided by Forrester Research
-
White Papers
Contract Life-Cycle Management Attracts New Entrants
August 10, 2007, 12:00am PDT
CIOs and their business partners are increasingly looking for Contract Life-cycle Management (CLM) solutions for all of their businesses' contracts, even if they deploy them in stages for buy-side...
Provided by Forrester Research
-
White Papers
The Total Economic Impact of SAS Marketing Automation
November 1, 2007, 12:00am PDT
In April 2007, SAS Institute (SAS) commissioned Forrester Consulting to examine the total economic impact and potential Return On Investment (ROI) enterprises may realize by deploying SAS...
Provided by Forrester Research
-
White Papers
The Client Virtualisation Imperative: IT Leaders Embrace Virtual Desktops That Require Hybrid Tools, Skills and Managed Services
September 1, 2011, 12:00am PDT
With server virtualisation now well established in the world's data centres, IT leaders are turning their attention to client virtualisation to address some of their greatest computing challenges....
Provided by Forrester Research
-
White Papers
The Forrester Wave: Information-as-a-Service, Q1 2008
January 23, 2008, 12:00am PST
Forrester evaluated leading enterprise Information-as-a-Service (IaaS) vendors across 94 criteria and found that BEA Systems, IBM, Oracle, and Red Hat have established leadership positions, thanks...
Provided by Forrester Research
-
White Papers
How Server and Network Virtualization Make Data Centers More Dynamic
January 1, 2009, 12:00am PST
Server virtualization has become commonplace, and the question of whether to virtualize has been replaced with "Are the people moving fast enough?" But what are the barriers that keep firms from...
Provided by Forrester Research
-
Case Studies
The Green Data Center Starts With A Rationalized Application Portfolio: A Sprint Case Study
February 12, 2009, 12:00am PST
The client is an IT Ops Group. Sprint's end goal was to cut costs, increase capacity, and reduce the carbon footprint of IT infrastructure in the data center - but that's not where they started....
Provided by Forrester Research
-
Case Studies
Qwest Uses Process Simulation to Move at the Speed of Business Change
April 23, 2008, 12:00am PDT
Qwest, a telecommunications company located in North America, provides voice, video, and data services to residential, SMB, and enterprise-level customers. Its provisioning operations were...
Provided by Forrester Research
-
White Papers
Green Benefits Put Thin-Client Computing Back on the Desktop Hardware Agenda
March 10, 2008, 12:00am PDT
The lure of 25% or more power savings and the growing importance of green IT have resurrected the thin-client debate. IT sourcing executives, though responsible for setting neither environmental...
Provided by Forrester Research
-
White Papers
The Forrester Wave: Customer Service Software Solutions, Q4 2008
October 21, 2008, 12:00am PDT
Forrester evaluated the leading customer service solution vendors across an average of approximately 180 criteria and found that the vendors still need to be grouped into three groups:...
Provided by Forrester Research
-
White Papers
The Dawn of Green IT Services
February 29, 2008, 12:00am PST
Enterprises are increasingly going green, and looking to IT operations to help them reduce corporate energy consumption and become more environmentally responsible. Some IT shops are responding by...
Provided by Forrester Research
-
Case Studies
Reliant Security Innovates With Open Source Software
February 2, 2009, 12:00am PST
Retailers that want to accept credit cards need to demonstrate that their systems are Payment-Card-Industry- (PCI-) compliant. The problem is that implementing PCI compliance can be expensive, and...
Provided by Forrester Research
-
White Papers
Organizations Need to Be More Dynamic to Solve Business Imperatives: Global Survey Finds That Collaboration Tools Can Leverage Human Communications to Improve Enterprise Performance
June 5, 2008, 12:00am PDT
The enterprise Web 2.0 market, which includes the deployment of tools like blogs, wikis, and social networking within the enterprise, was a growing force in enterprise software in 2007. Although...
Provided by Forrester Research
-
White Papers
The Total Economic Impact of Alcatel-Lucent's 5620 Service Aware Manager (5620 SAM)
February 26, 2008, 12:00am PST
In conducting in-depth interviews with four existing 5620 SAM customers who initially managed their Alcatel-Lucent-based IP/MPLS network without deploying the 5620 SAM, Forrester found that these...
Provided by Forrester Research
-
Case Studies
Unisys Takes Its Own Authentication Medicine
October 21, 2008, 12:00am PDT
Unisys is a large and diversified systems integrator with operations worldwide. In recent years, the firm has seen its global workforce become increasingly mobile. At the same time, techniques to...
Provided by Forrester Research
-
Case Studies
How IBM Supported Kika/Leiner's Branding Strategy With a Green Data Center
November 19, 2008, 12:00am PST
European furniture retailer kika/Leiner Group is going green. Its stores and furniture products are designed and branded to appeal to increasingly green-conscious consumers in its home country of...
Provided by Forrester Research
-
White Papers
The Total Economic Impact of Cisco Network Optimization Service: MultiCompany Value Analysis
November 1, 2008, 12:00am PDT
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Cisco Network Optimization Service on their organizations. Forrester's aim is to...
Provided by Forrester Research
-
White Papers
The Total Economic Impact of the Altiris Total Management Suite Software
December 1, 2007, 12:00am PST
In December 2007, Altiris commissioned Forrester Consulting to examine the total economic impact and potential Return On Investment (ROI) enterprises may realize by deploying Altiris Total...
Provided by Forrester Research
-
White Papers
The Forrester Wave: Message Archiving Software, Q1 2008
February 14, 2008, 12:00am PST
In Forrester's 85-criteria evaluation of message archiving software vendors, it found that Autonomy ZANTAZ and Symantec have a tenuous lead over large vendors such as CA, EMC, IBM, and Open Text...
Provided by Forrester Research
-
White Papers
The Forrester Wave: Document Output for Customer Communications Management, Q2 2009
June 25, 2009, 12:00am PDT
In Forrester's 95-criteria evaluation of Document Output for Customer Communications Management (DOCCM) vendors, the authors found no overall Leader across all segments; however, numerous Strong...
Provided by Forrester Research
-
White Papers
New Market Pressures Will Drive Next-Generation IT Services Outsourcing
October 9, 2008, 12:00am PDT
Against a background of economic crisis, war, price shocks, natural disasters, and political upheaval, making decisions about IT services for global enterprises is getting more complicated....
Provided by Forrester Research
-
White Papers
Managing IT Services From the Outside In
May 1, 2008, 12:00am PDT
The processes and technologies employed to do Service-Level Management (SLM) in IT organizations have changed dramatically in recent years. Companies have been adopting the IT Infrastructure...
Provided by Forrester Research
-
White Papers
The Dawn of Green IT Services
February 29, 2008, 12:00am PST
Enterprises are increasingly going green, and looking to IT operations to help them reduce corporate energy consumption and become more environmentally responsible. Some IT shops are responding by...
Provided by Forrester Research
-
White Papers
The Forrester Wave: Customer Service Software Solutions, Q4 2008
October 21, 2008, 12:00am PDT
Forrester evaluated the leading customer service solution vendors across an average of approximately 180 criteria and found that the vendors still need to be grouped into three groups:...
Provided by Forrester Research
-
White Papers
Green Benefits Put Thin-Client Computing Back on the Desktop Hardware Agenda
March 10, 2008, 12:00am PDT
The lure of 25% or more power savings and the growing importance of green IT have resurrected the thin-client debate. IT sourcing executives, though responsible for setting neither environmental...
Provided by Forrester Research
-
Case Studies
Qwest Uses Process Simulation to Move at the Speed of Business Change
April 23, 2008, 12:00am PDT
Qwest, a telecommunications company located in North America, provides voice, video, and data services to residential, SMB, and enterprise-level customers. Its provisioning operations were...
Provided by Forrester Research
-
White Papers
The Forrester Wave: Information-as-a-Service, Q1 2008
January 23, 2008, 12:00am PST
Forrester evaluated leading enterprise Information-as-a-Service (IaaS) vendors across 94 criteria and found that BEA Systems, IBM, Oracle, and Red Hat have established leadership positions, thanks...
Provided by Forrester Research
-
White Papers
The Total Economic Impact of SAS Marketing Automation
November 1, 2007, 12:00am PDT
In April 2007, SAS Institute (SAS) commissioned Forrester Consulting to examine the total economic impact and potential Return On Investment (ROI) enterprises may realize by deploying SAS...
Provided by Forrester Research
-
White Papers
Contract Life-Cycle Management Attracts New Entrants
August 10, 2007, 12:00am PDT
CIOs and their business partners are increasingly looking for Contract Life-cycle Management (CLM) solutions for all of their businesses' contracts, even if they deploy them in stages for buy-side...
Provided by Forrester Research
-
Research
IT MOOSE Management -- 20 Best Practices
September 20, 2007, 12:00am PDT
How does a CIO judge whether he or she is using IT resources in the most effective and efficient manner? If the CIO is successful, how does he or she demonstrate this to the CEO and senior...
Provided by Forrester Research
-
Research
The Components of a Quality Business Case
July 18, 2007, 12:00am PDT
Business cases are following their own "maturity model" as they move from filling the need for obtaining funds for a standalone initiative to being a driver for project planning, serving as the...
Provided by Forrester Research
-
Research
Topic Overview: IT Spending And Forecasting
June 4, 2007, 12:00am PDT
Every technology decision is made in the context of technology purchases and spending, whether it is an enterprise buying a software application or IT service or a vendor choosing what industries...
Provided by Forrester Research
-
Research
A New CIO's 100-Day Plan
April 23, 2007, 12:00am PDT
When new CIOs start, they have to immediately create momentum and build credibility. High expectations are held by the business community, senior executives, and the IT organization itself — and...
Provided by Forrester Research
-
Research
Step By Step: A Template for Marketing IT to the Business
May 23, 2006, 12:00am PDT
Many IT organizations are just beginning the journey toward more effectively marketing IT to their business constituents. But what is the right step-by-step approach to use to jump-start their...
Provided by Forrester Research
-
Research
The IT Strategic Plan Step-By-Step
April 10, 2007, 12:00am PDT
It's April and you are four months into your organization's fiscal year. You know that within six months you'll need to have your operating plan for the upcoming year in fairly solid shape. You...
Provided by Forrester Research
-
Research
Invisible IT: Unplanned, Untracked, and Unmanaged
March 22, 2007, 12:00am PDT
Most IT organizations are faced with more demand than they can fulfill. This ranges from strategic demand for new projects that drive innovation to tactical demand for tasks like provisioning new...
Provided by Forrester Research
-
Research
Creating the Strategic Plan for Today's IT
June 8, 2006, 12:00am PDT
IT's strategic plan is an essential tool to run IT like a business. The strategic plan for today's IT is different from the strategic plans that IT may have developed five years ago. It is...
Provided by Forrester Research
-
Research
REI: A Case Study In Multichannel Organization
December 18, 2006, 12:00am PST
Forrester shows that multichannel retailers need to focus on their organization and culture. REI's efforts in building a multichannel culture represent a best practice for other firms to learn...
Provided by Forrester Research
-
Research
Introducing Master Data Management
November 10, 2006, 12:00am PST
Master data management (MDM) is a business capability enabled through the alignment of multiple information management technologies, business process improvements, and organizational commitments....
Provided by Forrester Research
-
Research
Topic Overview: Enterprise Mobility
March 15, 2006, 12:00am PST
Forrester's enterprise mobility research focuses on how mobile and wireless technologies affect businesses: how they deploy their employees, how they communicate with their customers, and how they...
Provided by Forrester Research
-
Webcasts
IT Service Management and Measurement Best Practices
March 14, 2006, 12:00am PST
IT has never lacked for measurement. In fact, measurement is a key part of any IT Service Management initiative. However, most IT measures focus on technical metrics that remain a mystery to...
Provided by Forrester Research
-
Research
Taking Your PMO to the Next Step: The Office of the CIO
September 22, 2005, 12:00am PDT
Project management offices (PMOs) have long been responsible for overseeing and developing project management expertise, but forward-thinking companies are now considering them for a new role: the...
Provided by Forrester Research
-
Research
IT Strategy Maps: A Tool For Strategic Alignment
November 21, 2005, 12:00am PST
Aligning IT and business strategy remains the No. 1 or No. 2 business IT issue year after year. But no matter how much focus and attention this subject receives, little progress seems to be made....
Provided by Forrester Research
-
Research
Your Best Tape Backup Encryption Options
September 21, 2005, 12:00am PDT
Following the highly publicized losses of backup tapes containing sensitive information about firms' customers, many organizations are examining their own policies and technology options for...
Provided by Forrester Research
-
Research
The CIO Profile
October 7, 2005, 12:00am PDT
Although CIOs have more access to the business than they did even a year ago, their background and time management choices have typecast them as technology specialists. Most business users view...
Provided by Forrester Research
-
Research
Connecting Business Drivers To Enterprise Architecture
June 17, 2005, 12:00am PDT
EXECUTIVE SUMMARY: Understanding business plans and challenges is essential when starting an enterprise architecture (EA) effort or when taking stock of an existing effort. It is also a necessary...
Provided by Forrester Research
-
Research
Defining IT Portfolio Management
September 29, 2004, 12:00am PDT
Business cases for IT investments are now the norm rather than the exception. However, projects are still considered individually as discrete investments. Likewise, there is often a segmentation...
Provided by Forrester Research
-
Research
IT Governance Framework
March 29, 2005, 12:00am PST
With IT at the core of most 21st century businesses, and with today's focus on compliance and risk management as a result of legislation like Sarbanes-Oxley, organizations can no longer afford to...
Provided by Forrester Research
-
Research
Best Practices for Service-Level Management
December 1, 2004, 12:00am PST
Aligning IT with business objectives and showing the value of IT to the business is often seen as the Holy Grail by many CIOs. Among the potential ways of demonstrating IT value, reporting and...
Provided by Forrester Research
-
Research
The Human Capital Management Value Map
March 2, 2005, 12:00am PST
EXECUTIVE SUMMARY For several years, human resources executives have chanted the mantra that HR is strategic. But what does this really mean? How do you know it, and, even more importantly, how do...
Provided by Forrester Research
Keep Up with TechRepublic
Submit a Paper
Get your content listed in our directory!
Our directory is the largest library of vendor-supplied technical content on the Web. It’s also the first place IT decision makers turn to when researching technology solutions. Our members are already finding your competitors’ papers here - shouldn’t they find yours, too? It's FREE so click here and submit your white paper, case study, data sheet, research report, or other document today!
