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Genesys
(9 results)-
Whitepapers
Genesys SIP - Empowering Enterprise-wide Customer Service
October 1, 2012, 12:00am PDT
This white paper provides insights on the key attributes of SIP for customer service; how businesses can prosper with adoption of SIP; and flexible deployment strategies for migrating from TDM to...
Provided by Genesys
-
Webcasts
Simplify, Virtualize and Innovate your Customer Service Operations
July 25, 2012, 12:00am PDT
Implementing a standards-based, 100% software solution helps you adopt new communication channels such as web, mobile and video for Customer Service. In addition to addressing today's challenges...
Provided by Genesys Telecommunications Laboratories
-
Whitepapers
Taking a SIP: What Executives Should Know About IP Transformation in the Contact Center
October 1, 2012, 12:00am PDT
The emergence of the SIP (Session Initiation Protocol) open standard is speeding the adoption of IP-based solutions and simultaneously delivering compelling business benefits and opportunities for...
Provided by Genesys
-
Whitepapers
Getting closer to the customer: A challenge for the C-suite
July 25, 2012, 12:00am PDT
Getting closer to the customer is an Economist Intelligence Unit report which examines how the dialogue between customers and companies has changed with the advent of new communication channels...
Provided by Genesys Telecommunications Laboratories
-
Whitepapers
Operational Performance Management: Aligning The Customer Experience With Corporate Goals
May 1, 2009, 12:00am PDT
In today's dynamic business environment, executives need to collect timely, actionable information in order to make well-informed decisions, meet performance metrics, and ensure superior customer...
Provided by Genesys Telecommunications Laboratories
-
Whitepapers
Building And Measuring Business Value: Customer Satisfaction Surveys
April 1, 2008, 12:00am PDT
Customer retention is the central gauge that measures how well the company is creating value for its customers. Creating value for customers builds loyalty, and loyalty in turn builds growth,...
Provided by Genesys Telecommunications Laboratories
-
Whitepapers
Loss from Legacy: Management challenges of legacy contact center systems
October 1, 2012, 12:00am PDT
In an increasingly connected world, customers expect a rich, always-on, multimedia experience. Enterprises with legacy Contact Centers are losing out in the battle for customer loyalty....
Provided by Genesys
-
Whitepapers
Bridging the Great Divide: Best Practices for Integrating Social Media and Customer Service for Bottom Line Results
July 25, 2012, 12:00am PDT
Social media has become the digital megaphone for customers. Their voice has never been more powerful, whether it's a glowing review or a scathing rant. That means your brand's reputation is at...
Provided by Genesys Telecommunications Laboratories
-
Whitepapers
Taking Aim at a Moving Target: Creating Better Customer Relationships with an Integrated Mobile Strategy
July 25, 2012, 12:00am PDT
Smartphones and tablets have transformed the business landscape at breakneck speed. Consumers are constantly searching for the newest and greatest mobile technology as sales outpace traditional...
Provided by Genesys Telecommunications Laboratories
-
Whitepapers
Genesys SIP - Empowering Enterprise-wide Customer Service
October 1, 2012, 12:00am PDT
This white paper provides insights on the key attributes of SIP for customer service; how businesses can prosper with adoption of SIP; and flexible deployment strategies for migrating from TDM to...
Provided by Genesys
-
Whitepapers
Loss from Legacy: Management challenges of legacy contact center systems
October 1, 2012, 12:00am PDT
In an increasingly connected world, customers expect a rich, always-on, multimedia experience. Enterprises with legacy Contact Centers are losing out in the battle for customer loyalty....
Provided by Genesys
-
Whitepapers
Taking a SIP: What Executives Should Know About IP Transformation in the Contact Center
October 1, 2012, 12:00am PDT
The emergence of the SIP (Session Initiation Protocol) open standard is speeding the adoption of IP-based solutions and simultaneously delivering compelling business benefits and opportunities for...
Provided by Genesys
-
Webcasts
Simplify, Virtualize and Innovate your Customer Service Operations
July 25, 2012, 12:00am PDT
Implementing a standards-based, 100% software solution helps you adopt new communication channels such as web, mobile and video for Customer Service. In addition to addressing today's challenges...
Provided by Genesys Telecommunications Laboratories
-
Whitepapers
Taking Aim at a Moving Target: Creating Better Customer Relationships with an Integrated Mobile Strategy
July 25, 2012, 12:00am PDT
Smartphones and tablets have transformed the business landscape at breakneck speed. Consumers are constantly searching for the newest and greatest mobile technology as sales outpace traditional...
Provided by Genesys Telecommunications Laboratories
-
Whitepapers
Getting closer to the customer: A challenge for the C-suite
July 25, 2012, 12:00am PDT
Getting closer to the customer is an Economist Intelligence Unit report which examines how the dialogue between customers and companies has changed with the advent of new communication channels...
Provided by Genesys Telecommunications Laboratories
-
Whitepapers
Bridging the Great Divide: Best Practices for Integrating Social Media and Customer Service for Bottom Line Results
July 25, 2012, 12:00am PDT
Social media has become the digital megaphone for customers. Their voice has never been more powerful, whether it's a glowing review or a scathing rant. That means your brand's reputation is at...
Provided by Genesys Telecommunications Laboratories
-
Whitepapers
Building And Measuring Business Value: Customer Satisfaction Surveys
April 1, 2008, 12:00am PDT
Customer retention is the central gauge that measures how well the company is creating value for its customers. Creating value for customers builds loyalty, and loyalty in turn builds growth,...
Provided by Genesys Telecommunications Laboratories
-
Whitepapers
Operational Performance Management: Aligning The Customer Experience With Corporate Goals
May 1, 2009, 12:00am PDT
In today's dynamic business environment, executives need to collect timely, actionable information in order to make well-informed decisions, meet performance metrics, and ensure superior customer...
Provided by Genesys Telecommunications Laboratories
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