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Gerson Goodson
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White Papers
Solving the CRM Employee Retention Problem: A Customer Service Approach (Part I)
July 18, 2006, 12:00am PDT
Employee retention is a huge problem facing call center managers. There are staff shortages caused by people not entering the profession, too many people leaving the profession for either...
Provided by Gerson Goodson
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White Papers
Solving the CRM Employee Retention Problem: A Customer Service Approach (Part I)
July 18, 2006, 12:00am PDT
Employee retention is a huge problem facing call center managers. There are staff shortages caused by people not entering the profession, too many people leaving the profession for either...
Provided by Gerson Goodson
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