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Harvard Business School Publishing
(43 results)-
White Papers
The Ownership Quotient
April 8, 2009, 12:00am PDT
Lanham Napier is CEO of Rackspace Hosting, based in San Antonio, Texas. Napier is obsessed with the development of customer owners, even though he doesn't use the term. His organization, which...
Provided by Harvard Business School Publishing
-
White Papers
Envy At Work
April 1, 2010, 12:00am PDT
Comparing yourself with successful coworkers can be motivating, but it can also trigger envy. The authors' research suggests that such feelings may cause real damage, both to your own career and...
Provided by Harvard Business School Publishing
-
White Papers
The Opposable Mind: How Successful Leaders Win Through Integrative Thinking
September 10, 2008, 12:00am PDT
The test of a first-rate intelligence is the ability to hold two opposing ideas in mind at the same time and still retain the ability to function. One should, for example, be able to see that...
Provided by Harvard Business School Publishing
-
White Papers
Finding And Grooming Breakthrough Innovators
January 14, 2009, 12:00am PST
Just 5% - 10% of your high-potential managers have the skills to become breakthrough innovators. If you don't find and groom these rarities, some other company will mastermind the next big thing....
Provided by Harvard Business School Publishing
-
White Papers
Putting The Service- Profit Chain To Work
June 23, 2008, 12:00am PDT
What drives growth and profitability in a service business? Highly satisfied customers. And to keep those customers profitable, you need to manage all the aspects of your operation that affect...
Provided by Harvard Business School Publishing
-
White Papers
Imitation Is More Valuable Than Innovation
March 16, 2010, 12:00am PDT
Imitation is underappreciated. It can be more important to business growth than innovation is. Imitation is not mindless repetition; It's and intelligent search for cause and effect. The author...
Provided by Harvard Business School Publishing
-
White Papers
Tomorrow's Global Giants? Not The Usual Suspects
October 24, 2008, 12:00am PDT
In the largest emerging markets, established multinationals and local players are battling for dominance. Conventional wisdom says MNCs rule in high-end, knowledge intensive businesses; local...
Provided by Harvard Business School Publishing
-
White Papers
Do Your Commitments Match Your Convictions?
March 20, 2008, 12:00am PDT
How many people struggle hard every day to uphold obligations to the bosses, families and communities even as the quality of the lives erodes? And how many feel too overwhelmed to examine the...
Provided by Harvard Business School Publishing
-
White Papers
Why Inside Outsiders Are The Key To Succession
January 24, 2008, 12:00am PST
A central challenge facing most companies today is picking their next CEO. Even if a company's CEO has only recently been installed, and even if he or she seems to be doing an outstanding job, the...
Provided by Harvard Business School Publishing
-
White Papers
The Hard Work Of Being A Soft Manager
May 29, 2009, 12:00am PDT
The soft management enables you to build credibility with the people your company needs most to succeed. Soft management hinges on candor, sensitivity, and the willingness to suffer painful...
Provided by Harvard Business School Publishing
-
White Papers
Marketing Malpractice: The Cause And The Cure
March 7, 2007, 12:00am PST
Thirty thousand new consumer products hit store shelves each year. Ninety percent of them fail. Why? We're using misguided market-segmentation practices. For instance, we slice markets based on...
Provided by Harvard Business School Publishing
-
White Papers
Assess Your Own Performance As A Leader
September 19, 2008, 12:00am PDT
When top executives stumble, they risk taking their companies down with them. How can you stay steady on your feet so you keep delivering high-quality leadership? Feedback. But getting feedback on...
Provided by Harvard Business School Publishing
-
White Papers
High Performance With High Integrity
September 11, 2008, 12:00am PDT
In an era characterized by accelerating change, economic dislocation, and - all too often - highly visible scandals, a key question has become more and more pressing. It's a question that is posed...
Provided by Harvard Business School Publishing
-
White Papers
To Succeed In The Long Term, Focus On The Middle Term
June 21, 2007, 12:00am PDT
Why do so many promising ventures fail? After transforming hot ideas into fledgling businesses, some companies drop them when executives realize they won't pay off quickly. In other firms,...
Provided by Harvard Business School Publishing
-
White Papers
Serve Your Customers - Efficiently And Profitably
June 23, 2008, 12:00am PDT
You know the adages: "The customer comes first.""The customer's always right." These mantras have merit. Fail to give your customers exactly what they want and you risk seeing them march off to...
Provided by Harvard Business School Publishing
-
White Papers
On Competition
September 11, 2008, 12:00am PDT
In essence, the job of the strategist is to understand and cope with competition. Often, however, managers define competition too narrowly, as if it occurred only among today's direct competitors....
Provided by Harvard Business School Publishing
-
White Papers
Senior Leadership Teams: What It Takes To Make Them Great
February 8, 2008, 12:00am PST
The author is an experienced executive, a respected leader, and a veteran of the usual corporate team-building exploits, including trekking through the steamy rain forests of Costa Rica. But...
Provided by Harvard Business School Publishing
-
White Papers
The Innovator's Guide To Growth
May 21, 2008, 12:00am PDT
Trees don't grow to the sky forever." With that sentence, the CEO of a multibillion dollar media company urged a cross-functional group of senior managers to develop innovative ideas. It was 2005....
Provided by Harvard Business School Publishing
-
White Papers
Making Diversity A Business Advantage
March 26, 2008, 12:00am PDT
Today, the smartest organizations in the world are recognizing that their diversity can be a source of competitive strength. Instead of merely monitoring minority representation within the ranks a...
Provided by Harvard Business School Publishing
-
White Papers
Authenticity: What Consumers Really Want
August 16, 2007, 12:00am PDT
Fake. Contrived. Disingenuous. Phony. Inauthentic. Do your customers use any of those words to describe what you sell or how you sell it? That is exactly how more and more consumers view what...
Provided by Harvard Business School Publishing
-
White Papers
Is Your Growth Strategy Flying Blind?
April 20, 2009, 12:00am PDT
Your company's best growth opportunities may be hidden by the big picture. To find those opportunities, look at markets and performance under a microscope. For example, a large industrial company...
Provided by Harvard Business School Publishing
-
White Papers
Followership: How Followers Are Creating Change And Changing Leaders
November 19, 2007, 12:00am PST
Beginning in 2002 an ad agency by the name of McKinney & Silver rolled out a slogan that caught on fast. Hired to persuade people in the market for premium cars that Audi cars were better than...
Provided by Harvard Business School Publishing
-
White Papers
Managing Up: Expert Solution To Everyday Challenges
April 3, 2008, 12:00am PDT
Managing up is a conscious approach to working with your manager toward mutually agreed-upon goals that are in the best interests of you, your boss, and your organization. It is not mere political...
Provided by Harvard Business School Publishing
-
White Papers
The Execution Premium: Linking Strategy To Operations For Competitive Advantage
September 11, 2008, 12:00am PDT
Managing Strategy Differs from managing operations. But both are vital, and need to be integrated. As strategy authority Michael Porter has noted, "Operational effectiveness and strategy are both...
Provided by Harvard Business School Publishing
-
White Papers
Investing In The IT That Makes A Competitive Difference
June 23, 2008, 12:00am PDT
It's not just you. It really is getting harder to outpace the other guys. Since the midl990s, competition in the U.S. economy has accelerated to unprecedented levels. The engine behind this hyper...
Provided by Harvard Business School Publishing
-
White Papers
When You Shouldn't Go Global
November 14, 2008, 12:00am PST
Globalization promises substantial advantages like new growth and scale. For some companies, it's paid off handsomely. But global mania has also blinded many firms to a hard truth: global...
Provided by Harvard Business School Publishing
-
White Papers
When To Walk Away From A Deal
November 13, 2007, 12:00am PST
Is your company prone to 'Deal fever - getting so excited while pursuing acquisitions that it skimps on due diligence? Caught up in the thrill of the chase, many firms use due diligence to justify...
Provided by Harvard Business School Publishing
-
White Papers
The Real Reason People Won't Change
November 10, 2009, 12:00am PST
Tearing out the managerial hair over employees who just won't change - especially the ones who are clearly smart, skilled, and deeply committed to the company and their plans for improvement?...
Provided by Harvard Business School Publishing
-
White Papers
Predicting Your Competitor's Reaction
March 17, 2009, 12:00am PDT
Considering launching a new product? Making a price change? Implementing some other strategic move? If so, one needs to know how the toughest competitors might respond. But most competitive...
Provided by Harvard Business School Publishing
-
White Papers
How Local Companies Keep Multinationals At Bay
February 19, 2008, 12:00am PST
If you're setting out to compete in rapidly developing economies, beware: Smart domestic enterprises are staving off the challenge from global market leaders. And they're seizing new opportunities...
Provided by Harvard Business School Publishing
-
White Papers
Reinventing Your Business Model
November 14, 2008, 12:00am PST
When Apple introduced the iPod, it did something far smarter than wrap a good technology in a snazzy design. It wrapped a good technology in a great business model. Combining hardware, software,...
Provided by Harvard Business School Publishing
-
White Papers
Breaking Out Of The Innovation Box
May 21, 2007, 12:00am PDT
In the late-1990s economic boom, corporations embarked on an innovation binge - enthusiastically transforming hot ideas and technologies into commercial opportunities. But when the economy cooled,...
Provided by Harvard Business School Publishing
-
White Papers
Transforming Giants
December 21, 2007, 12:00am PST
To compete in the global economy, multinational companies must respond quickly and innovatively to opportunities and challenges wherever they arise. But many big businesses are saddled with vast...
Provided by Harvard Business School Publishing
-
White Papers
Delegating Work: Expert Solution To Everyday Challenges
December 19, 2007, 12:00am PST
To Master The Basics of delegating, let's start by exploring its purpose and benefits as well as common concerns that managers have about the subject. The following sections address each of these...
Provided by Harvard Business School Publishing
-
White Papers
The Right Way To Manage Unprofitable Customers
March 20, 2008, 12:00am PDT
Some of the customers aren't paying their bills. Others are so high-maintenance that the cost of serving them is eroding the profits. What to do? For many companies, the answer is simple: Show...
Provided by Harvard Business School Publishing
-
White Papers
How To Market In A Downturn
March 17, 2009, 12:00am PDT
No two recessions are alike, so you're in poorly charted waters every time. How should you market in this downturn? Resegment consumers according to their emotional responses to the recession:...
Provided by Harvard Business School Publishing
-
White Papers
Leadership Brand: Developing Customer-Focused Leaders To Drive Performance And Build Lasting Value
January 24, 2008, 12:00am PST
In the Pursuit of Leadership, thousands of books and articles have been published. So why one more? This book focuses on what is called the leadership brand and offers two insights into how to in...
Provided by Harvard Business School Publishing
-
White Papers
Leadership That Gets Results
August 19, 2008, 12:00am PDT
New research suggests that the most effective executives use a collection of distinct leadership styles - each in the right measure, at just the right time. Such flexibility is tough to put into...
Provided by Harvard Business School Publishing
-
White Papers
How Risky Is Your Company?
January 20, 2009, 12:00am PST
Success brings your company profits, growth, and unbounded optimism. It can also blind you to risks that creep in with success. For example, a fast-growing firm accelerates hiring. Soon new,...
Provided by Harvard Business School Publishing
-
White Papers
Is It Real? Can We Win? Is It Worth Doing?
November 13, 2007, 12:00am PST
Incremental innovations (small, safe changes to your firm's offerings) make up 8596-90% of companies' development portfolios. But "little i" projects rarely produce competitive advantage. For...
Provided by Harvard Business School Publishing
-
White Papers
How Companies Get Smarter
July 12, 2007, 12:00am PDT
Companies are a lot like children - none of them is born knowing all that it needs to know, and relatively few are born really smart. Most acquire intelligence by learning basic tasks and skills,...
Provided by Harvard Business School Publishing
-
White Papers
Teaming Up To Crack Innovation And Enterprise Integration
August 7, 2009, 12:00am PDT
Your company is continuously creating new generations of products, services, and business processes. These innovations require seamless collaboration across your firm's different parts. But in...
Provided by Harvard Business School Publishing
-
White Papers
Is It Real? Can We Win? Is It Worth Doing?
November 13, 2007, 12:00am PST
Incremental innovations (small, safe changes to your firm's offerings) make up 8596-90% of companies' development portfolios. But "little i" projects rarely produce competitive advantage. For...
Provided by Harvard Business School Publishing
-
White Papers
How Risky Is Your Company?
January 20, 2009, 12:00am PST
Success brings your company profits, growth, and unbounded optimism. It can also blind you to risks that creep in with success. For example, a fast-growing firm accelerates hiring. Soon new,...
Provided by Harvard Business School Publishing
-
White Papers
Leadership That Gets Results
August 19, 2008, 12:00am PDT
New research suggests that the most effective executives use a collection of distinct leadership styles - each in the right measure, at just the right time. Such flexibility is tough to put into...
Provided by Harvard Business School Publishing
-
White Papers
Leadership Brand: Developing Customer-Focused Leaders To Drive Performance And Build Lasting Value
January 24, 2008, 12:00am PST
In the Pursuit of Leadership, thousands of books and articles have been published. So why one more? This book focuses on what is called the leadership brand and offers two insights into how to in...
Provided by Harvard Business School Publishing
-
White Papers
How To Market In A Downturn
March 17, 2009, 12:00am PDT
No two recessions are alike, so you're in poorly charted waters every time. How should you market in this downturn? Resegment consumers according to their emotional responses to the recession:...
Provided by Harvard Business School Publishing
-
White Papers
The Right Way To Manage Unprofitable Customers
March 20, 2008, 12:00am PDT
Some of the customers aren't paying their bills. Others are so high-maintenance that the cost of serving them is eroding the profits. What to do? For many companies, the answer is simple: Show...
Provided by Harvard Business School Publishing
-
White Papers
Delegating Work: Expert Solution To Everyday Challenges
December 19, 2007, 12:00am PST
To Master The Basics of delegating, let's start by exploring its purpose and benefits as well as common concerns that managers have about the subject. The following sections address each of these...
Provided by Harvard Business School Publishing
-
White Papers
Transforming Giants
December 21, 2007, 12:00am PST
To compete in the global economy, multinational companies must respond quickly and innovatively to opportunities and challenges wherever they arise. But many big businesses are saddled with vast...
Provided by Harvard Business School Publishing
-
White Papers
Breaking Out Of The Innovation Box
May 21, 2007, 12:00am PDT
In the late-1990s economic boom, corporations embarked on an innovation binge - enthusiastically transforming hot ideas and technologies into commercial opportunities. But when the economy cooled,...
Provided by Harvard Business School Publishing
-
White Papers
Reinventing Your Business Model
November 14, 2008, 12:00am PST
When Apple introduced the iPod, it did something far smarter than wrap a good technology in a snazzy design. It wrapped a good technology in a great business model. Combining hardware, software,...
Provided by Harvard Business School Publishing
-
White Papers
How Local Companies Keep Multinationals At Bay
February 19, 2008, 12:00am PST
If you're setting out to compete in rapidly developing economies, beware: Smart domestic enterprises are staving off the challenge from global market leaders. And they're seizing new opportunities...
Provided by Harvard Business School Publishing
-
White Papers
Predicting Your Competitor's Reaction
March 17, 2009, 12:00am PDT
Considering launching a new product? Making a price change? Implementing some other strategic move? If so, one needs to know how the toughest competitors might respond. But most competitive...
Provided by Harvard Business School Publishing
-
White Papers
The Real Reason People Won't Change
November 10, 2009, 12:00am PST
Tearing out the managerial hair over employees who just won't change - especially the ones who are clearly smart, skilled, and deeply committed to the company and their plans for improvement?...
Provided by Harvard Business School Publishing
-
White Papers
When To Walk Away From A Deal
November 13, 2007, 12:00am PST
Is your company prone to 'Deal fever - getting so excited while pursuing acquisitions that it skimps on due diligence? Caught up in the thrill of the chase, many firms use due diligence to justify...
Provided by Harvard Business School Publishing
-
White Papers
When You Shouldn't Go Global
November 14, 2008, 12:00am PST
Globalization promises substantial advantages like new growth and scale. For some companies, it's paid off handsomely. But global mania has also blinded many firms to a hard truth: global...
Provided by Harvard Business School Publishing
-
White Papers
Investing In The IT That Makes A Competitive Difference
June 23, 2008, 12:00am PDT
It's not just you. It really is getting harder to outpace the other guys. Since the midl990s, competition in the U.S. economy has accelerated to unprecedented levels. The engine behind this hyper...
Provided by Harvard Business School Publishing
-
White Papers
The Execution Premium: Linking Strategy To Operations For Competitive Advantage
September 11, 2008, 12:00am PDT
Managing Strategy Differs from managing operations. But both are vital, and need to be integrated. As strategy authority Michael Porter has noted, "Operational effectiveness and strategy are both...
Provided by Harvard Business School Publishing
-
White Papers
Managing Up: Expert Solution To Everyday Challenges
April 3, 2008, 12:00am PDT
Managing up is a conscious approach to working with your manager toward mutually agreed-upon goals that are in the best interests of you, your boss, and your organization. It is not mere political...
Provided by Harvard Business School Publishing
-
White Papers
Followership: How Followers Are Creating Change And Changing Leaders
November 19, 2007, 12:00am PST
Beginning in 2002 an ad agency by the name of McKinney & Silver rolled out a slogan that caught on fast. Hired to persuade people in the market for premium cars that Audi cars were better than...
Provided by Harvard Business School Publishing
-
White Papers
Is Your Growth Strategy Flying Blind?
April 20, 2009, 12:00am PDT
Your company's best growth opportunities may be hidden by the big picture. To find those opportunities, look at markets and performance under a microscope. For example, a large industrial company...
Provided by Harvard Business School Publishing
-
White Papers
Authenticity: What Consumers Really Want
August 16, 2007, 12:00am PDT
Fake. Contrived. Disingenuous. Phony. Inauthentic. Do your customers use any of those words to describe what you sell or how you sell it? That is exactly how more and more consumers view what...
Provided by Harvard Business School Publishing
-
White Papers
Making Diversity A Business Advantage
March 26, 2008, 12:00am PDT
Today, the smartest organizations in the world are recognizing that their diversity can be a source of competitive strength. Instead of merely monitoring minority representation within the ranks a...
Provided by Harvard Business School Publishing
-
White Papers
The Innovator's Guide To Growth
May 21, 2008, 12:00am PDT
Trees don't grow to the sky forever." With that sentence, the CEO of a multibillion dollar media company urged a cross-functional group of senior managers to develop innovative ideas. It was 2005....
Provided by Harvard Business School Publishing
-
White Papers
Senior Leadership Teams: What It Takes To Make Them Great
February 8, 2008, 12:00am PST
The author is an experienced executive, a respected leader, and a veteran of the usual corporate team-building exploits, including trekking through the steamy rain forests of Costa Rica. But...
Provided by Harvard Business School Publishing
-
White Papers
On Competition
September 11, 2008, 12:00am PDT
In essence, the job of the strategist is to understand and cope with competition. Often, however, managers define competition too narrowly, as if it occurred only among today's direct competitors....
Provided by Harvard Business School Publishing
-
White Papers
Serve Your Customers - Efficiently And Profitably
June 23, 2008, 12:00am PDT
You know the adages: "The customer comes first.""The customer's always right." These mantras have merit. Fail to give your customers exactly what they want and you risk seeing them march off to...
Provided by Harvard Business School Publishing
-
White Papers
To Succeed In The Long Term, Focus On The Middle Term
June 21, 2007, 12:00am PDT
Why do so many promising ventures fail? After transforming hot ideas into fledgling businesses, some companies drop them when executives realize they won't pay off quickly. In other firms,...
Provided by Harvard Business School Publishing
-
White Papers
High Performance With High Integrity
September 11, 2008, 12:00am PDT
In an era characterized by accelerating change, economic dislocation, and - all too often - highly visible scandals, a key question has become more and more pressing. It's a question that is posed...
Provided by Harvard Business School Publishing
-
White Papers
Assess Your Own Performance As A Leader
September 19, 2008, 12:00am PDT
When top executives stumble, they risk taking their companies down with them. How can you stay steady on your feet so you keep delivering high-quality leadership? Feedback. But getting feedback on...
Provided by Harvard Business School Publishing
-
White Papers
Marketing Malpractice: The Cause And The Cure
March 7, 2007, 12:00am PST
Thirty thousand new consumer products hit store shelves each year. Ninety percent of them fail. Why? We're using misguided market-segmentation practices. For instance, we slice markets based on...
Provided by Harvard Business School Publishing
-
White Papers
The Hard Work Of Being A Soft Manager
May 29, 2009, 12:00am PDT
The soft management enables you to build credibility with the people your company needs most to succeed. Soft management hinges on candor, sensitivity, and the willingness to suffer painful...
Provided by Harvard Business School Publishing
-
White Papers
Why Inside Outsiders Are The Key To Succession
January 24, 2008, 12:00am PST
A central challenge facing most companies today is picking their next CEO. Even if a company's CEO has only recently been installed, and even if he or she seems to be doing an outstanding job, the...
Provided by Harvard Business School Publishing
-
White Papers
Do Your Commitments Match Your Convictions?
March 20, 2008, 12:00am PDT
How many people struggle hard every day to uphold obligations to the bosses, families and communities even as the quality of the lives erodes? And how many feel too overwhelmed to examine the...
Provided by Harvard Business School Publishing
-
White Papers
Tomorrow's Global Giants? Not The Usual Suspects
October 24, 2008, 12:00am PDT
In the largest emerging markets, established multinationals and local players are battling for dominance. Conventional wisdom says MNCs rule in high-end, knowledge intensive businesses; local...
Provided by Harvard Business School Publishing
-
White Papers
Imitation Is More Valuable Than Innovation
March 16, 2010, 12:00am PDT
Imitation is underappreciated. It can be more important to business growth than innovation is. Imitation is not mindless repetition; It's and intelligent search for cause and effect. The author...
Provided by Harvard Business School Publishing
-
White Papers
Putting The Service- Profit Chain To Work
June 23, 2008, 12:00am PDT
What drives growth and profitability in a service business? Highly satisfied customers. And to keep those customers profitable, you need to manage all the aspects of your operation that affect...
Provided by Harvard Business School Publishing
-
White Papers
Finding And Grooming Breakthrough Innovators
January 14, 2009, 12:00am PST
Just 5% - 10% of your high-potential managers have the skills to become breakthrough innovators. If you don't find and groom these rarities, some other company will mastermind the next big thing....
Provided by Harvard Business School Publishing
-
White Papers
The Opposable Mind: How Successful Leaders Win Through Integrative Thinking
September 10, 2008, 12:00am PDT
The test of a first-rate intelligence is the ability to hold two opposing ideas in mind at the same time and still retain the ability to function. One should, for example, be able to see that...
Provided by Harvard Business School Publishing
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