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White Papers
How to Leverage Metrics to Support ITIL Processes
December 7, 2009, 12:00am PST
If one goes to an ITIL conference these days, one can pretty much predict that any session on ITIL process metrics will be packed. This seems to reflect a general level of anxiety and seeming...
Provided by internet.com
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White Papers
How to Leverage Metrics to Support ITIL Processes
December 7, 2009, 12:00am PST
If one goes to an ITIL conference these days, one can pretty much predict that any session on ITIL process metrics will be packed. This seems to reflect a general level of anxiety and seeming...
Provided by internet.com
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