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Jeff Cerny
(25 results)-
Downloads
Making the law accessible: 10 questions with LegalZoom's Tracy Terrill
April 11, 2011, 12:00am PDT
Tracy Terrill fills a complex and challenging role as CIO of LegalZoom, overseeing projects, systems, infrastructure, and new product development, as well as participating in defining and...
Provided by Jeff Cerny
-
Downloads
10 questions on cloud computing: An interview with Accenture's Jimmy Harris
November 10, 2010, 12:00am PST
As cloud solutions gain traction in the enterprise, new challenges are emerging. Accenture's managing director of cloud computing looks at how businesses should address these challenges and how...
Provided by Jeff Cerny
-
Downloads
10 questions to simplify the new rules of IT compliance: An interview with Joe Degidio
January 21, 2009, 12:00am PST
New security risks, along with increased demands for accountability, are changing the compliance picture. IT risk management and compliance expert Joe Degidio recently discussed the compliance...
Provided by Jeff Cerny
-
Downloads
Make your presentations outstanding by breaking these 10 habits
December 21, 2009, 12:00am PST
If your presentations aren't memorable and engaging, certain habits could be standing in your way. See how to turn those habits around and achieve positive results.This download is also available...
Provided by Jeff Cerny
-
Downloads
10 questions on why IT is not a department anymore: An interview with Julius Tomei
September 2, 2010, 12:00am PDT
Longtime IT leader Julius Tomei has seen the role of IT change drastically over the past three decades. See why he believes IT has moved beyond crunching numbers, spitting out reports, and...
Provided by Jeff Cerny
-
Downloads
10 rules for the Twitter neophyte
September 1, 2009, 12:00am PDT
If you're just beginning to explore the potential benefits of Twitter, these recommendations will help you build a network that has some real value.This download is also available as an entry in...
Provided by Jeff Cerny
-
Downloads
10 questions on REthinking the WORKplace: An interview with 37signals' Jason Fried
February 18, 2010, 12:00am PST
In a recent interview, Jason Fried discussed what he's learned from building a successful Web-based software company and shared his take on marketing, product focus, and growing the business.This...
Provided by Jeff Cerny
-
Downloads
10 questions about the direction of CRM: An interview with Jon Cline
October 14, 2008, 12:00am PDT
Find out where CRM expert Jon Cline thinks customer relationship management is headed, the benefits it offers, and what business leaders should expect from a CRM solution.This download is also...
Provided by Jeff Cerny
-
Downloads
10 questions on the significance of ERP solutions: An interview with Jeffrey Carr
February 12, 2009, 12:00am PST
More and more companies are turning to enterprise resource planning to replace obsolete processes and improve business performance. Information systems expert Jeffrey Carr offers some insights...
Provided by Jeff Cerny
-
Downloads
Virtualizing your reality: 10 questions with Mark Egan of VMware
December 16, 2010, 12:00am PST
VMware CIO Mark Egan recently offered his perspective on a variety of timely issues, including the speed and agility gains of moving to a virtualized environment, the evolving challenges of data...
Provided by Jeff Cerny
-
Downloads
10 questions on managing business technology: An interview with Bill Keyworth
March 8, 2010, 12:00am PST
Bill Keyworth pioneered the development of IT service management as a means of maximizing business value. In this interview, he discusses that experience and shares his views on various tech and...
Provided by Jeff Cerny
-
Downloads
Making IT visible: 10 questions with Bob Kress of Accenture
May 27, 2009, 12:00am PDT
Bucking the notion that IT should operate quietly in the background, Bob Kress has worked to raise IT's profile within his organization. In fact, his group has been so successful in cutting costs,...
Provided by Jeff Cerny
-
Downloads
10 questions on customer service and 'delivering happiness': An interview with Zappos CEO Tony Hsieh
October 1, 2009, 12:00am PDT
Online retailer Zappos has grown astronomically since launching 10 years ago. CEO Tony Hsieh talks about superior service, corporate culture, and the science of happiness. This download is also...
Provided by Jeff Cerny
-
Downloads
Building credibility and enabling change: 10 questions with CIO John Golden
October 20, 2009, 12:00am PDT
Creating trust within the business, automating processes, serving a broad range of requirements - and climbing Mount Everest. See how one CIO has tackled his professional and personal goals. This...
Provided by Jeff Cerny
-
Downloads
10 questions on building a green datacenter: An interview with Anthony Abbattista
January 27, 2010, 12:00am PST
Is it possible to deliver top customer service while implementing green IT practices? Allstate's VP of technology solutions explains how the company's new eco-friendly datacenter is achieving both...
Provided by Jeff Cerny
-
Downloads
10 questions on tech success in a down economy: An interview with Accenture's Bob Kress
April 30, 2010, 12:00am PDT
IT leader Bob Kress created a roadmap that has allowed Accenture's global IT operation to thrive despite the tough economy. In this interview, he discusses his strategies and explains why they've...
Provided by Jeff Cerny
-
Downloads
10 things to keep in mind when you move a podium presentation to the Web
June 17, 2010, 12:00am PDT
Transitioning an in-person presentation to a Web meeting requires some planning and rethinking. Here are a few things to consider when you take a presentation online.This download is also...
Provided by Jeff Cerny
-
Downloads
10 questions with Ian Clayton: Viewing IT service management from the outside in
June 29, 2010, 12:00am PDT
Ian Clayton believes customer satisfaction levels should be at the heart of every IT decision -- and he's spent more than three decades finding ways to make that happen. This download is also...
Provided by Jeff Cerny
-
Downloads
Bending the failed expectations curve: 10 questions with NetIQ's Jay Gardner
February 1, 2011, 12:00am PST
NetIQ president and GM, Jay Gardner, discusses the challenges of helping technology end users avoid diminishing benefits and gain incremental value from their IT investments. This download is...
Provided by Jeff Cerny
-
Downloads
10 questions on business service management: A discussion with Casey Kindiger
November 11, 2008, 12:00am PST
Not quite sure what business service management entails, where it's headed, or what benefits it offers? CEO and founder of generationE Technologies explains how BSM works, how it's evolving, and...
Provided by Jeff Cerny
-
Downloads
10 questions on the changing role of the healthcare IT executive: An interview with Patrick Moroney
February 25, 2009, 12:00am PST
Like CIOs in other industries, IT executives in the healthcare field are seeing their roles become increasingly strategic while retaining a focus on technology and operational excellence. Veteran...
Provided by Jeff Cerny
-
Downloads
10 questions on IT leadership in a large multinational business: An interview with David Edelstein
March 31, 2009, 12:00am PDT
Overseeing IT operations for a global company brings some unique challenges. But the issues discussed here -- managing technology, improving the business, reducing costs, driving revenue, and...
Provided by Jeff Cerny
-
Downloads
10 questions on the IT executive role in a government enterprise: An interview with Ellen Barry
April 13, 2009, 12:00am PDT
Ellen Barry is the CIO of one of the largest convention centers in the country -- responsible for providing technical support for the business as well as running a revenue-generating IT shop that...
Provided by Jeff Cerny
-
Downloads
Scaling that mountain of data: 10 questions on records management with Kon Leong
February 28, 2011, 12:00am PST
Kon Leong, CEO of ZL Technologies, shares his insights on the biggest changes and trends in the rapidly escalating area of records management.This download is also available as an entry in our 10...
Provided by Jeff Cerny
-
Downloads
10 questions on practical transformation: An interview with Cook County's CIO
November 18, 2009, 12:00am PST
As CIO of the second-largest county in the United States, Antonio Hylton is pursuing some major transformational goals. Find out about his job, his plan, and his vision of the future.This download...
Provided by Jeff Cerny
-
Downloads
Making the law accessible: 10 questions with LegalZoom's Tracy Terrill
April 11, 2011, 12:00am PDT
Tracy Terrill fills a complex and challenging role as CIO of LegalZoom, overseeing projects, systems, infrastructure, and new product development, as well as participating in defining and...
Provided by Jeff Cerny
-
Downloads
Scaling that mountain of data: 10 questions on records management with Kon Leong
February 28, 2011, 12:00am PST
Kon Leong, CEO of ZL Technologies, shares his insights on the biggest changes and trends in the rapidly escalating area of records management.This download is also available as an entry in our 10...
Provided by Jeff Cerny
-
Downloads
Bending the failed expectations curve: 10 questions with NetIQ's Jay Gardner
February 1, 2011, 12:00am PST
NetIQ president and GM, Jay Gardner, discusses the challenges of helping technology end users avoid diminishing benefits and gain incremental value from their IT investments. This download is...
Provided by Jeff Cerny
-
Downloads
Virtualizing your reality: 10 questions with Mark Egan of VMware
December 16, 2010, 12:00am PST
VMware CIO Mark Egan recently offered his perspective on a variety of timely issues, including the speed and agility gains of moving to a virtualized environment, the evolving challenges of data...
Provided by Jeff Cerny
-
Downloads
10 questions on cloud computing: An interview with Accenture's Jimmy Harris
November 10, 2010, 12:00am PST
As cloud solutions gain traction in the enterprise, new challenges are emerging. Accenture's managing director of cloud computing looks at how businesses should address these challenges and how...
Provided by Jeff Cerny
-
Downloads
10 questions on why IT is not a department anymore: An interview with Julius Tomei
September 2, 2010, 12:00am PDT
Longtime IT leader Julius Tomei has seen the role of IT change drastically over the past three decades. See why he believes IT has moved beyond crunching numbers, spitting out reports, and...
Provided by Jeff Cerny
-
Downloads
10 questions with Ian Clayton: Viewing IT service management from the outside in
June 29, 2010, 12:00am PDT
Ian Clayton believes customer satisfaction levels should be at the heart of every IT decision -- and he's spent more than three decades finding ways to make that happen. This download is also...
Provided by Jeff Cerny
-
Downloads
10 things to keep in mind when you move a podium presentation to the Web
June 17, 2010, 12:00am PDT
Transitioning an in-person presentation to a Web meeting requires some planning and rethinking. Here are a few things to consider when you take a presentation online.This download is also...
Provided by Jeff Cerny
-
Downloads
10 questions on tech success in a down economy: An interview with Accenture's Bob Kress
April 30, 2010, 12:00am PDT
IT leader Bob Kress created a roadmap that has allowed Accenture's global IT operation to thrive despite the tough economy. In this interview, he discusses his strategies and explains why they've...
Provided by Jeff Cerny
-
Downloads
10 questions on managing business technology: An interview with Bill Keyworth
March 8, 2010, 12:00am PST
Bill Keyworth pioneered the development of IT service management as a means of maximizing business value. In this interview, he discusses that experience and shares his views on various tech and...
Provided by Jeff Cerny
-
Downloads
10 questions on REthinking the WORKplace: An interview with 37signals' Jason Fried
February 18, 2010, 12:00am PST
In a recent interview, Jason Fried discussed what he's learned from building a successful Web-based software company and shared his take on marketing, product focus, and growing the business.This...
Provided by Jeff Cerny
-
Downloads
10 questions on building a green datacenter: An interview with Anthony Abbattista
January 27, 2010, 12:00am PST
Is it possible to deliver top customer service while implementing green IT practices? Allstate's VP of technology solutions explains how the company's new eco-friendly datacenter is achieving both...
Provided by Jeff Cerny
-
Downloads
Make your presentations outstanding by breaking these 10 habits
December 21, 2009, 12:00am PST
If your presentations aren't memorable and engaging, certain habits could be standing in your way. See how to turn those habits around and achieve positive results.This download is also available...
Provided by Jeff Cerny
-
Downloads
10 questions on practical transformation: An interview with Cook County's CIO
November 18, 2009, 12:00am PST
As CIO of the second-largest county in the United States, Antonio Hylton is pursuing some major transformational goals. Find out about his job, his plan, and his vision of the future.This download...
Provided by Jeff Cerny
-
Downloads
Building credibility and enabling change: 10 questions with CIO John Golden
October 20, 2009, 12:00am PDT
Creating trust within the business, automating processes, serving a broad range of requirements - and climbing Mount Everest. See how one CIO has tackled his professional and personal goals. This...
Provided by Jeff Cerny
-
Downloads
10 questions on customer service and 'delivering happiness': An interview with Zappos CEO Tony Hsieh
October 1, 2009, 12:00am PDT
Online retailer Zappos has grown astronomically since launching 10 years ago. CEO Tony Hsieh talks about superior service, corporate culture, and the science of happiness. This download is also...
Provided by Jeff Cerny
-
Downloads
10 rules for the Twitter neophyte
September 1, 2009, 12:00am PDT
If you're just beginning to explore the potential benefits of Twitter, these recommendations will help you build a network that has some real value.This download is also available as an entry in...
Provided by Jeff Cerny
-
Downloads
Making IT visible: 10 questions with Bob Kress of Accenture
May 27, 2009, 12:00am PDT
Bucking the notion that IT should operate quietly in the background, Bob Kress has worked to raise IT's profile within his organization. In fact, his group has been so successful in cutting costs,...
Provided by Jeff Cerny
-
Downloads
10 questions on the IT executive role in a government enterprise: An interview with Ellen Barry
April 13, 2009, 12:00am PDT
Ellen Barry is the CIO of one of the largest convention centers in the country -- responsible for providing technical support for the business as well as running a revenue-generating IT shop that...
Provided by Jeff Cerny
-
Downloads
10 questions on IT leadership in a large multinational business: An interview with David Edelstein
March 31, 2009, 12:00am PDT
Overseeing IT operations for a global company brings some unique challenges. But the issues discussed here -- managing technology, improving the business, reducing costs, driving revenue, and...
Provided by Jeff Cerny
-
Downloads
10 questions on the changing role of the healthcare IT executive: An interview with Patrick Moroney
February 25, 2009, 12:00am PST
Like CIOs in other industries, IT executives in the healthcare field are seeing their roles become increasingly strategic while retaining a focus on technology and operational excellence. Veteran...
Provided by Jeff Cerny
-
Downloads
10 questions on the significance of ERP solutions: An interview with Jeffrey Carr
February 12, 2009, 12:00am PST
More and more companies are turning to enterprise resource planning to replace obsolete processes and improve business performance. Information systems expert Jeffrey Carr offers some insights...
Provided by Jeff Cerny
-
Downloads
10 questions to simplify the new rules of IT compliance: An interview with Joe Degidio
January 21, 2009, 12:00am PST
New security risks, along with increased demands for accountability, are changing the compliance picture. IT risk management and compliance expert Joe Degidio recently discussed the compliance...
Provided by Jeff Cerny
-
Downloads
10 questions on business service management: A discussion with Casey Kindiger
November 11, 2008, 12:00am PST
Not quite sure what business service management entails, where it's headed, or what benefits it offers? CEO and founder of generationE Technologies explains how BSM works, how it's evolving, and...
Provided by Jeff Cerny
-
Downloads
10 questions about the direction of CRM: An interview with Jon Cline
October 14, 2008, 12:00am PDT
Find out where CRM expert Jon Cline thinks customer relationship management is headed, the benefits it offers, and what business leaders should expect from a CRM solution.This download is also...
Provided by Jeff Cerny
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