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        <title><![CDATA[A Model Of Environmental Control And Effective Work]]></title>
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        <description><![CDATA[Environmental control is the capability of individuals, groups or entire organizations to modify features of the physical workplace, and choose location and time of work, to better support their...]]></description>
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        <pubDate>Fri, 20 May 2011 10:25:32 -0700</pubDate>
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        <title><![CDATA[A Call Center Case Study: The Impact of Workstation Design and Work Tools on Performance]]></title>
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        <description><![CDATA[This case study speaks about a Midwest consumer retailer who owned a few call centers and wanted to analyze the relationship between performance of customer service representatives (CSRs) and...]]></description>
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        <pubDate>Mon, 28 Jun 2010 21:13:07 -0700</pubDate>
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