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Knoll
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Case Studies
A Call Center Case Study: The Impact of Workstation Design and Work Tools on Performance
January 15, 2010, 12:00am PST
This case study speaks about a Midwest consumer retailer who owned a few call centers and wanted to analyze the relationship between performance of customer service representatives (CSRs) and...
Provided by Knoll
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White Papers
A Model Of Environmental Control And Effective Work
November 6, 2008, 12:00am PST
Environmental control is the capability of individuals, groups or entire organizations to modify features of the physical workplace, and choose location and time of work, to better support their...
Provided by Knoll
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White Papers
A Model Of Environmental Control And Effective Work
November 6, 2008, 12:00am PST
Environmental control is the capability of individuals, groups or entire organizations to modify features of the physical workplace, and choose location and time of work, to better support their...
Provided by Knoll
-
Case Studies
A Call Center Case Study: The Impact of Workstation Design and Work Tools on Performance
January 15, 2010, 12:00am PST
This case study speaks about a Midwest consumer retailer who owned a few call centers and wanted to analyze the relationship between performance of customer service representatives (CSRs) and...
Provided by Knoll
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