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Leibniz Supercomputing Centre
(2 results)-
White Papers
Customer Service Management: Towards a Management Information Base for an IP Connectivity Service
November 6, 2007, 12:00am PST
Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed service. This...
Provided by Leibniz Supercomputing Centre
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White Papers
Inter-Organizational Fault Management: Functional and Organizational Core Aspects of Management Architectures
January 1, 2011, 12:00am PST
Outsourcing successful and sometimes painful has become one of the hottest topics in IT service management discussions over the past decade. IT services are outsourced to external service provider...
Provided by Leibniz Supercomputing Centre
-
White Papers
Inter-Organizational Fault Management: Functional and Organizational Core Aspects of Management Architectures
January 1, 2011, 12:00am PST
Outsourcing successful and sometimes painful has become one of the hottest topics in IT service management discussions over the past decade. IT services are outsourced to external service provider...
Provided by Leibniz Supercomputing Centre
-
White Papers
Customer Service Management: Towards a Management Information Base for an IP Connectivity Service
November 6, 2007, 12:00am PST
Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed service. This...
Provided by Leibniz Supercomputing Centre
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