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LivePerson
(6 results)-
Case Studies
Case study: How BT increased online sales conversions
October 11, 2012, 12:00am PDT
A review of BT.com highlighted that, while the site was doing well, it could do better -- especially to drive sales online, rather than completing them via call centres. This case study highlights...
Provided by LivePerson
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Case Studies
Case study: How Virgin Atlantic increased online sales and service
October 11, 2012, 12:00am PDT
Virgin Atlantic offers end-to-end differentiated customer service starting at the point of booking via their website. Offering this high level of service, while dealing with fluctuating levels of...
Provided by LivePerson
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Case Studies
Ted Baker case study: Personalising business for better value
October 11, 2012, 12:00am PDT
Significant business expansion has increased the popularity of Ted Baker online and www.tedbaker.com has seen significant growth in visitors. The team at Ted Baker needed to find a way to support...
Provided by LivePerson
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Case Studies
Case study: Phones4u lifts online sales and value
October 11, 2012, 12:00am PDT
In the high-velocity mobile market, new products come to market so fast that the challenge for Phones4u is to react quickly enough to meet customer demand, particularly with high-profile launches...
Provided by LivePerson
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Whitepapers
Intelligent Online Engagement for Sales
October 11, 2012, 12:00am PDT
Forrester Research reports that, within the United States alone, the online channel brought in over $175bn in revenue, and is expected to add roughly $30bn in revenue every year over the next five...
Provided by LivePerson
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Whitepapers
Intelligent Online Engagement for Customer Services
October 11, 2012, 12:00am PDT
Whether they need to check bank balances or manage phone service, people expect to find the information they need upon visiting a business's website. The web is becoming the go-to place for...
Provided by LivePerson
-
Case Studies
Case study: How BT increased online sales conversions
October 11, 2012, 12:00am PDT
A review of BT.com highlighted that, while the site was doing well, it could do better -- especially to drive sales online, rather than completing them via call centres. This case study highlights...
Provided by LivePerson
-
Case Studies
Case study: Phones4u lifts online sales and value
October 11, 2012, 12:00am PDT
In the high-velocity mobile market, new products come to market so fast that the challenge for Phones4u is to react quickly enough to meet customer demand, particularly with high-profile launches...
Provided by LivePerson
-
Case Studies
Ted Baker case study: Personalising business for better value
October 11, 2012, 12:00am PDT
Significant business expansion has increased the popularity of Ted Baker online and www.tedbaker.com has seen significant growth in visitors. The team at Ted Baker needed to find a way to support...
Provided by LivePerson
-
Case Studies
Case study: How Virgin Atlantic increased online sales and service
October 11, 2012, 12:00am PDT
Virgin Atlantic offers end-to-end differentiated customer service starting at the point of booking via their website. Offering this high level of service, while dealing with fluctuating levels of...
Provided by LivePerson
-
Whitepapers
Intelligent Online Engagement for Customer Services
October 11, 2012, 12:00am PDT
Whether they need to check bank balances or manage phone service, people expect to find the information they need upon visiting a business's website. The web is becoming the go-to place for...
Provided by LivePerson
-
Whitepapers
Intelligent Online Engagement for Sales
October 11, 2012, 12:00am PDT
Forrester Research reports that, within the United States alone, the online channel brought in over $175bn in revenue, and is expected to add roughly $30bn in revenue every year over the next five...
Provided by LivePerson
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