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(21 results)-
White Papers
5 Hidden Costs of Using "Free" and Legacy Tools for Support
November 3, 2011, 12:00am PDT
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. Do you know what hidden costs their lack of helpdesk-specific management...
Provided by LogMeIn
-
Downloads
LogMeIn: Smartphone and PC remote support that the pros use.
September 28, 2012, 12:00am PDT
LogMeIn Rescue provides instant access to PCs and mobile devices from anywhere in the world. LogMeIn Rescue enables IT to do more: quickly access, diagnose and solve IT problems anywhere. Remote...
Provided by LogMeIn
-
Whitepapers
Five Tips For Improving Customer Experience - Starting With The Support Desk
September 1, 2012, 12:00am PDT
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer...
Provided by LogMeIn
-
Downloads
LogMeIn: Instant, Anywhere Remote Support
September 28, 2012, 12:00am PDT
LogMeIn Rescue lets IT do more. With Rescue, you can quickly access, diagnose and solve IT problems anywhere, worldwide. The result: Improved productivity, higher customer satisfaction and more...
Provided by LogMeIn
-
White Papers
Top 5 Reasons to Replace your Remote Support Tool
November 3, 2011, 12:00am PDT
Even if you have a remote support tool, the changing demands of business may necessitate a change. Now may be the time to reevaluate your remote support to add new capabilities, increase...
Provided by LogMeIn
-
White Papers
Legacy Remote Control Tools: Not Built for Today's Helpdesk
November 3, 2011, 12:00am PDT
Explore the challenges of supporting a remote workforce with legacy tools such as RDP™, pcAnywhere™, VPNs and VNC™ and identify best practices you can use to choose helpdesk tools that better...
Provided by LogMeIn
-
White Papers
Enterprise smartphone support: Five practical solutions
September 21, 2011, 12:00am PDT
Are costs, technical issues and security keeping your company from benefiting from smartphone use? Smartphones within the enterprise are essential now, and their ease of use in allowing users to...
Provided by LogMeIn
-
White Papers
How old remote support tools hinder your helpdesk
September 21, 2011, 12:00am PDT
It wouldn't be efficient to use flint and steel to start a fire in modern times, so why would your corporate helpdesk use outdated tools to support remote workers? A modern enterprise includes...
Provided by LogMeIn
-
White Papers
Legacy Tools: Not Built for Today's Helpdesk
January 1, 2009, 12:00am PST
Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee...
Provided by LogMeIn
-
White Papers
LogMein Security: An In-Depth Look
July 28, 2009, 12:00am PDT
This paper provides an in-depth look at the security features of LogMeIn.com's remote access product, LogMeIn. LogMeIn.com does not believe in security through obscurity, nor does it expects...
Provided by LogMeIn
-
White Papers
Sony delivers a premium product with a premium support experience
November 3, 2011, 12:00am PDT
Sony VAIO customers expect a premium product and a premium support experience. With the help of LogMeIn Rescue, Sony increased its customer satisfaction and reduced average talk time on calls....
Provided by LogMeIn
-
White Papers
Helpdesks without Boundaries: Penske Supports Worldwide Users
June 14, 2010, 12:00am PDT
Through its use of non-employee agents to rent their big yellow trucks in areas that aren't large enough for a full Penske facility, Penske is a long-standing participant in the extended IT...
Provided by LogMeIn
-
Downloads
Improve your work/life balance with premium remote access by LogMeIn Pro2
August 9, 2010, 12:00am PDT
Life is freer outside the office - and with LogMeIn Pro2. With premium remote access to your computer, you can be in two places at once. Update a file while you're enjoying a long lunch. Share...
Provided by LogMeIn
-
Downloads
Freedom is outside the cubicle. Get work/life balance with LogMeIn Pro2.
August 9, 2010, 12:00am PDT
Life is freer outside the office - and with LogMeIn Pro2. With premium remote access to your computer, you can be in two places at once. Update a file while you're enjoying a long lunch. Share...
Provided by LogMeIn
-
Downloads
Support them where they are, from wherever you are.
LogMeIn Central.August 10, 2010, 12:00am PDT
Sit back at your command center and take control of your IT universe. From one powerful web-based console, you can deploy unlimited amounts of remote access software to computers you support, then...
Provided by LogMeIn
-
White Papers
Freedom is outside the cubicle. Get work/life balance with LogMeIn Pro2
November 17, 2010, 12:00am PST
Life is freer outside the office - and with LogMeIn Pro2. With premium remote access to your computer by you can be in two places at once. Update a file while you're enjoying a long lunch. Share...
Provided by LogMeIn
-
White Papers
Improve your work/life balance with premium remote access by LogMeIn Pro2
November 17, 2010, 12:00am PST
Life is freer outside the office - and with LogMeIn Pro2. With premium remote access to your computer by you can be in two places at once. Update a file while you're enjoying a long lunch. Share...
Provided by LogMeIn
-
White Papers
Rescuing Jamie Oliver restaurant booking data: case study
September 21, 2011, 12:00am PDT
The bank holiday weekend, declared in honour of the wedding of Prince William and Kate Middleton, was not the time to lose reservation details for UK-based restaurants. An update to the...
Provided by LogMeIn
-
Case Studies
The right support solution for wireless devices
December 23, 2008, 12:00am PST
When Palm Valley Health Care implemented an electronic medical records system and provided its field nurses with remote access to it via mobile devices, it needed an easy and cost-effective...
Provided by LogMeIn
-
Case Studies
NuStar Energy Provides Support for Hundreds of Mobile Users
December 23, 2008, 12:00am PST
For the IT team at NuStar Energy, time-consuming and frustrating smartphone support is a thing of the past. Instead of relying on employees' descriptions of problems over the phone, they can now...
Provided by LogMeIn
-
White Papers
5 Best Practices for Smartphone Support
December 23, 2008, 12:00am PST
As an IT provider, you can certainly imagine this scenario: your CEO calls from the road because his BlackBerry is down - and he can't receive critical email. Pivotal moment here. Is your support...
Provided by LogMeIn
-
Downloads
LogMeIn: Smartphone and PC remote support that the pros use.
September 28, 2012, 12:00am PDT
LogMeIn Rescue provides instant access to PCs and mobile devices from anywhere in the world. LogMeIn Rescue enables IT to do more: quickly access, diagnose and solve IT problems anywhere. Remote...
Provided by LogMeIn
-
Downloads
LogMeIn: Instant, Anywhere Remote Support
September 28, 2012, 12:00am PDT
LogMeIn Rescue lets IT do more. With Rescue, you can quickly access, diagnose and solve IT problems anywhere, worldwide. The result: Improved productivity, higher customer satisfaction and more...
Provided by LogMeIn
-
Whitepapers
Five Tips For Improving Customer Experience - Starting With The Support Desk
September 1, 2012, 12:00am PDT
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer...
Provided by LogMeIn
-
White Papers
Legacy Remote Control Tools: Not Built for Today's Helpdesk
November 3, 2011, 12:00am PDT
Explore the challenges of supporting a remote workforce with legacy tools such as RDP™, pcAnywhere™, VPNs and VNC™ and identify best practices you can use to choose helpdesk tools that better...
Provided by LogMeIn
-
White Papers
Rescuing Jamie Oliver restaurant booking data: case study
September 21, 2011, 12:00am PDT
The bank holiday weekend, declared in honour of the wedding of Prince William and Kate Middleton, was not the time to lose reservation details for UK-based restaurants. An update to the...
Provided by LogMeIn
-
White Papers
How old remote support tools hinder your helpdesk
September 21, 2011, 12:00am PDT
It wouldn't be efficient to use flint and steel to start a fire in modern times, so why would your corporate helpdesk use outdated tools to support remote workers? A modern enterprise includes...
Provided by LogMeIn
-
White Papers
Enterprise smartphone support: Five practical solutions
September 21, 2011, 12:00am PDT
Are costs, technical issues and security keeping your company from benefiting from smartphone use? Smartphones within the enterprise are essential now, and their ease of use in allowing users to...
Provided by LogMeIn
-
White Papers
Improve your work/life balance with premium remote access by LogMeIn Pro2
November 17, 2010, 12:00am PST
Life is freer outside the office - and with LogMeIn Pro2. With premium remote access to your computer by you can be in two places at once. Update a file while you're enjoying a long lunch. Share...
Provided by LogMeIn
-
White Papers
Freedom is outside the cubicle. Get work/life balance with LogMeIn Pro2
November 17, 2010, 12:00am PST
Life is freer outside the office - and with LogMeIn Pro2. With premium remote access to your computer by you can be in two places at once. Update a file while you're enjoying a long lunch. Share...
Provided by LogMeIn
-
Downloads
Support them where they are, from wherever you are.
LogMeIn Central.August 10, 2010, 12:00am PDT
Sit back at your command center and take control of your IT universe. From one powerful web-based console, you can deploy unlimited amounts of remote access software to computers you support, then...
Provided by LogMeIn
-
Downloads
Freedom is outside the cubicle. Get work/life balance with LogMeIn Pro2.
August 9, 2010, 12:00am PDT
Life is freer outside the office - and with LogMeIn Pro2. With premium remote access to your computer, you can be in two places at once. Update a file while you're enjoying a long lunch. Share...
Provided by LogMeIn
-
Downloads
Improve your work/life balance with premium remote access by LogMeIn Pro2
August 9, 2010, 12:00am PDT
Life is freer outside the office - and with LogMeIn Pro2. With premium remote access to your computer, you can be in two places at once. Update a file while you're enjoying a long lunch. Share...
Provided by LogMeIn
-
White Papers
Top 5 Reasons to Replace your Remote Support Tool
November 3, 2011, 12:00am PDT
Even if you have a remote support tool, the changing demands of business may necessitate a change. Now may be the time to reevaluate your remote support to add new capabilities, increase...
Provided by LogMeIn
-
White Papers
5 Hidden Costs of Using "Free" and Legacy Tools for Support
November 3, 2011, 12:00am PDT
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. Do you know what hidden costs their lack of helpdesk-specific management...
Provided by LogMeIn
-
White Papers
Helpdesks without Boundaries: Penske Supports Worldwide Users
June 14, 2010, 12:00am PDT
Through its use of non-employee agents to rent their big yellow trucks in areas that aren't large enough for a full Penske facility, Penske is a long-standing participant in the extended IT...
Provided by LogMeIn
-
White Papers
Sony delivers a premium product with a premium support experience
November 3, 2011, 12:00am PDT
Sony VAIO customers expect a premium product and a premium support experience. With the help of LogMeIn Rescue, Sony increased its customer satisfaction and reduced average talk time on calls....
Provided by LogMeIn
-
White Papers
LogMein Security: An In-Depth Look
July 28, 2009, 12:00am PDT
This paper provides an in-depth look at the security features of LogMeIn.com's remote access product, LogMeIn. LogMeIn.com does not believe in security through obscurity, nor does it expects...
Provided by LogMeIn
-
White Papers
Legacy Tools: Not Built for Today's Helpdesk
January 1, 2009, 12:00am PST
Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee...
Provided by LogMeIn
-
White Papers
5 Best Practices for Smartphone Support
December 23, 2008, 12:00am PST
As an IT provider, you can certainly imagine this scenario: your CEO calls from the road because his BlackBerry is down - and he can't receive critical email. Pivotal moment here. Is your support...
Provided by LogMeIn
-
Case Studies
NuStar Energy Provides Support for Hundreds of Mobile Users
December 23, 2008, 12:00am PST
For the IT team at NuStar Energy, time-consuming and frustrating smartphone support is a thing of the past. Instead of relying on employees' descriptions of problems over the phone, they can now...
Provided by LogMeIn
-
Case Studies
The right support solution for wireless devices
December 23, 2008, 12:00am PST
When Palm Valley Health Care implemented an electronic medical records system and provided its field nurses with remote access to it via mobile devices, it needed an easy and cost-effective...
Provided by LogMeIn
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