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National Business Research Institute
(17 results)-
White Papers
Solving The Human Factor Puzzle To Increase Profits
July 26, 2010, 12:00am PDT
Human behavior can also be a puzzle of sorts and a very fascinating one at that. Everyone plays amateur psychologist from time-to-time, trying to figure out why people behave the way they do,...
Provided by National Business Research Institute
-
White Papers
(Un)Customer Service = Customer (Dis)Satisfaction
March 2, 2010, 12:00am PST
We feel satisfied when we get something that we need or want because our desires are fulfilled. We know that a customer can be anyone who receives something they perceive to be of value, a product...
Provided by National Business Research Institute
-
White Papers
When It Comes To Surveys, Hold The Phone
September 18, 2009, 12:00am PDT
Surveys come in all shapes, styles and sizes, and one of the most important factors in implementing a survey is selecting the deployment methodology. The telephone survey has been used for some...
Provided by National Business Research Institute
-
White Papers
Wise Investing: Customer Surveys And ROI
September 1, 2009, 12:00am PDT
A customer-focused culture, reflects a cultural value suggesting that satisfying the customer is essential for business success. Thus, a company with a customer-focused culture will continuously...
Provided by National Business Research Institute
-
White Papers
Customer Satisfaction Approaches: One Size Does Not Fit All
April 14, 2009, 12:00am PDT
Knowledge is power. If you gain knowledge of what your customers want and what will keep them returning to your business, you are on your way to a "Custom fit" approach to customer satisfaction....
Provided by National Business Research Institute
-
White Papers
How To Build Customer Loyalty In An Internet World
June 30, 2006, 12:00am PDT
Are your existing measures of customer loyalty inadequate? Perhaps it's time to step up to the plate. Companies typically gauge how well they're serving customers by getting them to fill out...
Provided by National Business Research Institute
-
White Papers
A Scientific Approach To Increasing Repeat Business
September 4, 2009, 12:00am PDT
Repeat business from loyal customers plays a vital role in the success of most businesses. Customers are much more likely to return to your business if they are satisfied customers. Some...
Provided by National Business Research Institute
-
White Papers
Using Science To Increase Intent To Return For Male And Female Gaming Customers
March 20, 2007, 12:00am PDT
Player development is important in the gaming industry. Increasing a customer's average daily theoretical (ADT) increases profits. How is this accomplished? How do you get customers to increase...
Provided by National Business Research Institute
-
White Papers
Understanding Gaming Player Development In Winner And Losers
March 20, 2007, 12:00am PDT
Common sense tells one that winners and losers perceive their gaming experience differently. Everyone likes to win. Therefore winning, in and of itself, is reinforcing. No one starts a game...
Provided by National Business Research Institute
-
White Papers
Perception Equals Reality In Consumer Debt Counseling
April 2, 2007, 12:00am PDT
In both profit and non-profit debt counseling agencies, the mission is to decrease the consumer's debt and improve their financial well-being. How do you know if this mission is being...
Provided by National Business Research Institute
-
White Papers
Knowledge Of Generational Differences Increases Gaming Profits
April 12, 2007, 12:00am PDT
If you want knowledge of generational differences that you can actually utilize to increase intent to return, improve player development, and enhance profits, then you need to conduct your own...
Provided by National Business Research Institute
-
White Papers
Casinos That Focus On Guest Service Hit The Jackpot
September 3, 2009, 12:00am PDT
Many casinos today are focusing on measuring and analyzing customer behavior through guest service surveys. Casinos use these surveys to garner the necessary feedback to help the property create...
Provided by National Business Research Institute
-
White Papers
Something Special In The Air?
September 3, 2009, 12:00am PDT
The airline industry has flown straight into a storm of problems. Cost-cutting, security concerns and economic uncertainty have clipped the wings of a once proud and respected industry that...
Provided by National Business Research Institute
-
White Papers
Proactive Use Of Customer Surveys Increases Profits
May 22, 2007, 12:00am PDT
Whether you are considering conducting your first customer survey or you have been conducting them for years, there are many issues to consider. Customer surveys are an investment and you want...
Provided by National Business Research Institute
-
White Papers
Using Applied Science To Prevent Loss Of Customers And Profits
May 13, 2008, 12:00am PDT
Each customer is an investment and represents hours of marketing efforts and expenditures. Each customer lost represents an investment that is no longer reaping dividends. Having customers, not...
Provided by National Business Research Institute
-
White Papers
The Importance Of Customer Surveys
February 25, 2009, 12:00am PST
When it comes to learning about a company's client base, there is rarely anything more effective than a customer satisfaction survey. For decades, these surveys have given customers a chance to...
Provided by National Business Research Institute
-
White Papers
Can't Get No Satisfaction? Here Are 10 Ways To Please The Customer
June 26, 2009, 12:00am PDT
The customer is always right, right? Well, that's what the playbook for any successful business says. Satisfying customers may seem like a no-brainer, but the methods and psychology behind...
Provided by National Business Research Institute
-
White Papers
Can't Get No Satisfaction? Here Are 10 Ways To Please The Customer
June 26, 2009, 12:00am PDT
The customer is always right, right? Well, that's what the playbook for any successful business says. Satisfying customers may seem like a no-brainer, but the methods and psychology behind...
Provided by National Business Research Institute
-
White Papers
The Importance Of Customer Surveys
February 25, 2009, 12:00am PST
When it comes to learning about a company's client base, there is rarely anything more effective than a customer satisfaction survey. For decades, these surveys have given customers a chance to...
Provided by National Business Research Institute
-
White Papers
Using Applied Science To Prevent Loss Of Customers And Profits
May 13, 2008, 12:00am PDT
Each customer is an investment and represents hours of marketing efforts and expenditures. Each customer lost represents an investment that is no longer reaping dividends. Having customers, not...
Provided by National Business Research Institute
-
White Papers
Proactive Use Of Customer Surveys Increases Profits
May 22, 2007, 12:00am PDT
Whether you are considering conducting your first customer survey or you have been conducting them for years, there are many issues to consider. Customer surveys are an investment and you want...
Provided by National Business Research Institute
-
White Papers
Something Special In The Air?
September 3, 2009, 12:00am PDT
The airline industry has flown straight into a storm of problems. Cost-cutting, security concerns and economic uncertainty have clipped the wings of a once proud and respected industry that...
Provided by National Business Research Institute
-
White Papers
Casinos That Focus On Guest Service Hit The Jackpot
September 3, 2009, 12:00am PDT
Many casinos today are focusing on measuring and analyzing customer behavior through guest service surveys. Casinos use these surveys to garner the necessary feedback to help the property create...
Provided by National Business Research Institute
-
White Papers
Knowledge Of Generational Differences Increases Gaming Profits
April 12, 2007, 12:00am PDT
If you want knowledge of generational differences that you can actually utilize to increase intent to return, improve player development, and enhance profits, then you need to conduct your own...
Provided by National Business Research Institute
-
White Papers
Perception Equals Reality In Consumer Debt Counseling
April 2, 2007, 12:00am PDT
In both profit and non-profit debt counseling agencies, the mission is to decrease the consumer's debt and improve their financial well-being. How do you know if this mission is being...
Provided by National Business Research Institute
-
White Papers
Understanding Gaming Player Development In Winner And Losers
March 20, 2007, 12:00am PDT
Common sense tells one that winners and losers perceive their gaming experience differently. Everyone likes to win. Therefore winning, in and of itself, is reinforcing. No one starts a game...
Provided by National Business Research Institute
-
White Papers
Using Science To Increase Intent To Return For Male And Female Gaming Customers
March 20, 2007, 12:00am PDT
Player development is important in the gaming industry. Increasing a customer's average daily theoretical (ADT) increases profits. How is this accomplished? How do you get customers to increase...
Provided by National Business Research Institute
-
White Papers
A Scientific Approach To Increasing Repeat Business
September 4, 2009, 12:00am PDT
Repeat business from loyal customers plays a vital role in the success of most businesses. Customers are much more likely to return to your business if they are satisfied customers. Some...
Provided by National Business Research Institute
-
White Papers
How To Build Customer Loyalty In An Internet World
June 30, 2006, 12:00am PDT
Are your existing measures of customer loyalty inadequate? Perhaps it's time to step up to the plate. Companies typically gauge how well they're serving customers by getting them to fill out...
Provided by National Business Research Institute
-
White Papers
Customer Satisfaction Approaches: One Size Does Not Fit All
April 14, 2009, 12:00am PDT
Knowledge is power. If you gain knowledge of what your customers want and what will keep them returning to your business, you are on your way to a "Custom fit" approach to customer satisfaction....
Provided by National Business Research Institute
-
White Papers
Wise Investing: Customer Surveys And ROI
September 1, 2009, 12:00am PDT
A customer-focused culture, reflects a cultural value suggesting that satisfying the customer is essential for business success. Thus, a company with a customer-focused culture will continuously...
Provided by National Business Research Institute
-
White Papers
When It Comes To Surveys, Hold The Phone
September 18, 2009, 12:00am PDT
Surveys come in all shapes, styles and sizes, and one of the most important factors in implementing a survey is selecting the deployment methodology. The telephone survey has been used for some...
Provided by National Business Research Institute
-
White Papers
(Un)Customer Service = Customer (Dis)Satisfaction
March 2, 2010, 12:00am PST
We feel satisfied when we get something that we need or want because our desires are fulfilled. We know that a customer can be anyone who receives something they perceive to be of value, a product...
Provided by National Business Research Institute
-
White Papers
Solving The Human Factor Puzzle To Increase Profits
July 26, 2010, 12:00am PDT
Human behavior can also be a puzzle of sorts and a very fascinating one at that. Everyone plays amateur psychologist from time-to-time, trying to figure out why people behave the way they do,...
Provided by National Business Research Institute
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