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NICE Systems
(4 results)-
White Papers
12 Secrets to Finding the Right Workforce Management System
September 2, 2005, 12:00am PDT
Evaluating workforce management systems? Seemingly small differences in the functionality of different products can have a major impact on the relative success of the contact center operation....
Provided by NICE Systems
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White Papers
Part One of Two: Skills Based Routing Benefits and Challenges
June 13, 2006, 12:00am PDT
Skills-based routing, done right, can help minimize overhead expenses, build an orderly career path for agents and improve customer service. When skills-based routing was a new concept, design...
Provided by NICE Systems
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White Papers
A Guide to Buying Inbound Call Center Technology
June 24, 2004, 12:00am PDT
The varieties of choice available make buying Automatic Call Distributors (ACD) and workforce management technology a challenging task. Thinking about key requirements for ACDs and workforce...
Provided by NICE Systems
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Webcasts
Precision Monitoring - A New Trend in Quality Management
July 20, 2006, 12:00am PDT
In today's competitive marketplace, contact center managers constantly struggle to track, understand & manage performance. Although an automated monitoring program goes a long way to improve...
Provided by NICE Systems
-
Webcasts
Precision Monitoring - A New Trend in Quality Management
July 20, 2006, 12:00am PDT
In today's competitive marketplace, contact center managers constantly struggle to track, understand & manage performance. Although an automated monitoring program goes a long way to improve...
Provided by NICE Systems
-
White Papers
A Guide to Buying Inbound Call Center Technology
June 24, 2004, 12:00am PDT
The varieties of choice available make buying Automatic Call Distributors (ACD) and workforce management technology a challenging task. Thinking about key requirements for ACDs and workforce...
Provided by NICE Systems
-
White Papers
12 Secrets to Finding the Right Workforce Management System
September 2, 2005, 12:00am PDT
Evaluating workforce management systems? Seemingly small differences in the functionality of different products can have a major impact on the relative success of the contact center operation....
Provided by NICE Systems
-
White Papers
Part One of Two: Skills Based Routing Benefits and Challenges
June 13, 2006, 12:00am PDT
Skills-based routing, done right, can help minimize overhead expenses, build an orderly career path for agents and improve customer service. When skills-based routing was a new concept, design...
Provided by NICE Systems
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