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Nortel Networks
(154 results)-
Case Studies
New Contact Centre Helps Council Handle Calls Faster to Enhance Customer Service
June 19, 2008, 12:00am PDT
Waltham Forest Direct was struggling to answer and route high volumes of customer calls. As a result, local people experienced long waiting times before having their queries resolved. The council...
Provided by Nortel Networks
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Case Studies
New York State Unified Court System
January 1, 2010, 12:00am PST
The New York State Unified Court System is a large and diverse organization with almost 1,200 judges. The New York State Unified Court System wanted to implement a true converged network that...
Provided by Nortel Networks
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Case Studies
Partnership Approach Leads Top Contact Centre Into New Era of Dependability
September 8, 2009, 12:00am PDT
In the financial services sector, Newcastle Building Society's customer contact strategy is a byword for excellence. As well as achieving impressive levels of call handing and customer...
Provided by Nortel Networks
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Case Studies
High Performance Network Supports Brand New, Leading-EDGE Hospital Services
June 26, 2009, 12:00am PDT
Onze Lieve Vrouw Ziekenhuis (OLV) was constructing a brand new hospital building at its campus in Aalst, Belgium. Designed to deliver outpatient services to the local community, this building...
Provided by Nortel Networks
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Case Studies
PPL Telcom
January 1, 2010, 12:00am PST
PPL Telcom is a wholly owned U.S. subsidiary of PPL Corporation, a Fortune 500 utility company. PPL wanted to differentiate itself from the local competition by building a tolerant network capable...
Provided by Nortel Networks
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Case Studies
Russia's Leading International Carrier Meets Mounting Bandwidth Demands While Accelerating Service Delivery and Lowering Costs - With the Nortel 40G Solution
August 27, 2009, 12:00am PDT
The RASCOM network encompasses a very large and diverse geography across Russia. By 2007, RASCOM's management and planning staff could see that their customers' demands, fueled by rapid growth in...
Provided by Nortel Networks
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Case Studies
Fast Data Transfer and Efficient International Communications for Leading Firm of Architects
June 19, 2008, 12:00am PDT
Renton Howard Wood Levin LLP (RHWL) wanted a new telephone system which would give the VoIP capability, for overseas staff and those who travel regularly. RHWL needed a complete communications...
Provided by Nortel Networks
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Case Studies
Rmit University Invests in High-Tech Communications to Deliver World-Class Education
May 28, 2009, 12:00am PDT
RMIT is one of Australia's leading educational institutions. By 2006 its communications network was in urgent need of a complete upgrade. The most pressing issue was that RMIT's legacy voice...
Provided by Nortel Networks
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Case Studies
Professional Body Lays Foundations for Unified Communications Through Cutting-Edge VoIP
September 17, 2009, 12:00am PDT
Royal College of Physicians (RCP) wanted to move to a system that could support flexible ways of working. As a professional body responsible for a whole range of activities in the medical field -...
Provided by Nortel Networks
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Case Studies
Sabre
January 1, 2010, 12:00am PST
Sabre Holdings is a world leader in commercial, retail and online travel products, and providing distribution and technology solutions for the travel industry. Sabre operated a dedicated network...
Provided by Nortel Networks
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Case Studies
Improved Connectivity Helps Local Council Enhance Public Services
July 18, 2008, 12:00am PDT
Santiago de Compostela City Council wanted to increase the speed and availability of key applications and services, drive employee productivity and enhance interactions with local people. A new...
Provided by Nortel Networks
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Case Studies
Global Distributor Vastly Improves Customer Service With Virtual IP Call Centre and IVR Solution
July 14, 2008, 12:00am PDT
TNT's challenge was to improve customer service via the use of intelligent technology, without increasing call centre agent numbers. Full upgrade of TNT's five call centres to form a 600-seat...
Provided by Nortel Networks
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Case Studies
Tennis Australia Aces With a Converged IP Network From Nortel
May 27, 2009, 12:00am PDT
Tennis Australia is the governing body for all amateur and professional tennis competitions within Australia. Tennis Australia was facing a major challenge in 2007 due to the fluctuating demands...
Provided by Nortel Networks
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Case Studies
Leading by Example: The Missouri Department of Conservat Ion Gets Greener With Advanced Networking Technology
November 15, 2008, 12:00am PST
Faced with the need to upgrade its voice and data networks to more effectively and cost-efficiently serve the people of Missouri, the Missouri Department of Conservation set an objective of doing...
Provided by Nortel Networks
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Case Studies
IP Network Increases Capacity and Improves Functionality for High Street Clothing Brand
May 2, 2008, 12:00am PDT
When a company restructures and office premises are merged, there is almost always a requirement for some form of IT infrastructure development, to ensure that everyone can communicate effectively...
Provided by Nortel Networks
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Case Studies
Nortel on Nortel: Improving Remote Access Security with VPN Tunnel Guard
March 3, 2010, 12:00am PST
The notion of this case study is to discuss the technical solution that Nortel IT made use of for securing remote endpoints using Virtual Private Network (VPN) Tunnel Guard. It is an in-depth...
Provided by Nortel Networks
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Case Studies
Nortel on Nortel: A WLAN Success Story: Wireless Office
January 1, 2010, 12:00am PST
When the Nortel sales and engineering office in Albany wanted to deploy a voice and data network solution, they were looking at providing employee mobility and office flexibility. But they wanted...
Provided by Nortel Networks
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Case Studies
European Cable Operator Paves the Way to the IP Powered Home With an Innovative Triple Play Offer
August 26, 2009, 12:00am PDT
This carrier expanded its presence in its market with a rich and price competitive triple play offer delivering reliable high bandwidth internet access, telephony and television services that meet...
Provided by Nortel Networks
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Case Studies
Nortel Network Case Study: ASG
January 1, 2010, 12:00am PST
ASG is a global enterprise offering a comprehensive suite of Identity, Applications, Operations, Information, Performance, and Infrastructure Management solutions. Each time a new company is...
Provided by Nortel Networks
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Case Studies
Nortel Network Case Study: Adelphi
January 1, 2010, 12:00am PST
Adelphi provides market intelligence to global drug companies and employs some 500 scientists in offices around the world. Adelphi's legacy communication system lacked the resilience and features...
Provided by Nortel Networks
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White Papers
WLAN IP Telephony Installation and Commissioning
September 4, 2008, 12:00am PDT
Employees carry wireless handsets to make and receive calls as they move throughout the building. The handsets are used only on the premises; they are not cellular phones. The handsets communicate...
Provided by Nortel Networks
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White Papers
SOA, Web Services and Enterprise 2.0 in the Contact Center
October 2, 2009, 12:00am PDT
All of ones life in an age where the customer is king and minor blips in customer service can instantly become the fodder of social networking and video sharing Internet sites. Companies are...
Provided by Nortel Networks
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White Papers
Advanced Technologies for 4G: Mobile Broadband Multimedia Everywhere
February 19, 2008, 12:00am PST
Nortel's Wireless Technology Lab (WTL) is working on numerous innovations that will fundamentally rewrite the economic equation for wireless access infrastructures and pave the way for ubiquitous...
Provided by Nortel Networks
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White Papers
Service Delivery Technologies for Metro Ethernet Networks
July 23, 2007, 12:00am PDT
Ethernet had its origins in providing network connectivity for a single organization. With the introduction of metropolitan and wide area Ethernet services, providers started using this Ethernet...
Provided by Nortel Networks
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White Papers
Hyperconnectivity Leads to Enterprise Transformation
November 23, 2007, 12:00am PST
Hyperconnectivity is a mega-trend - a phenomenon through which everyone and everything that can benefit from being connected to the network will be connected. A recent issue of the Economist...
Provided by Nortel Networks
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White Papers
Enterprise Unified Communications
November 23, 2007, 12:00am PST
Unified Communications is an oft-used term that has numerous interpretations. This whitepaper explains exactly what it means, covering the landscape in which it was founded, and the impact that a...
Provided by Nortel Networks
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Case Studies
Nortel Network Case Study: Kerzner International Limited
November 5, 2007, 12:00am PST
Kerzner is among the elite in the luxury resort industry. Its objective is to anticipate, meet, then exceed customer expectations - to set the standard for the ultimate guest experience. As such,...
Provided by Nortel Networks
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White Papers
Combinatorial Optimization Problems in Wireless Switch Design
September 6, 2008, 12:00am PDT
The purpose of this paper is to illustrate the diversity of combinatorial problems encountered in the design of wireless switching systems. This is done via a representative selection of examples...
Provided by Nortel Networks
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White Papers
Layered Defense Approach to Network Security
August 27, 2007, 12:00am PDT
The organization's need to share information between employees, business partners and customers should not be hampered by threats to public networks or internally originated attacks. A Layered...
Provided by Nortel Networks
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Case Studies
Metro Ethernet Gives Danish Service Provider the Power to Deliver Triple Play
September 19, 2007, 12:00am PDT
To enable EnergiMidt to offer broadband, TV and telephony services for both residential and business customers. A carrier-grade Ethernet infrastructure covering the whole of the region, based on...
Provided by Nortel Networks
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Case Studies
FSU Attracts the Best Students and Faculty With a New "Technology Showcase" Network
November 14, 2007, 12:00am PST
The Panama City campus - located on pristine North Bay just off the Gulf of Mexico - began 2007 in the midst of a building boom sparked by the doubling of enrollment between 2001 and 2006. They...
Provided by Nortel Networks
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Case Studies
Unified Communications Delivers 'Convergence Innovation' and the Foundation for Success
August 24, 2007, 12:00am PDT
The MaRS Discovery District is a 700,000-square-foot next-generation research facility, bringing together academic, business, capital and scientific research communities to collaborate on and...
Provided by Nortel Networks
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Case Studies
Luxury Hotel Boosts Competitive Edge Through Cutting-Edge Communications
February 27, 2008, 12:00am PST
Hotel Schloss Velden in Austria is one of Europe's most respected hotels. Originally a summer residence built in 1603, it was converted into a hotel in the 19th century and offers elegant...
Provided by Nortel Networks
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Case Studies
University Uses Robust IP Network to Deliver Advanced Teaching and Learning Tools
January 15, 2008, 12:00am PST
To sustain the quality of its education, Ajman University of Science & Technology in the UAE believes in continual evolution of its teaching and learning practices. Ajman University of Science &...
Provided by Nortel Networks
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Case Studies
Software Development Company Uses Latest IP Technology to Support Its Rapid Expansion
January 30, 2008, 12:00am PST
Telcotec's workforce had doubled in two years, from 20 staff to 40. Due to this rapid company expansion, the fast-growing telecoms software and services provider decided to move to considerably...
Provided by Nortel Networks
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Case Studies
The Kentucky Department of Education Is Leveraging Information Technology to Take Educational Opportunities to New Heights With a Flexible, Robust and Secure Nortel Solution
February 14, 2008, 12:00am PST
Through the Kentucky Department of Education, the Office of Education Technology laid out its "2007-2012 Education Technology Master Plan" with the objectives of providing equal access to...
Provided by Nortel Networks
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Case Studies
IT Excellence for Luxury Service, Deep in the Heart of Dallas
November 20, 2007, 12:00am PST
W Dallas-Victory has acknowledged the importance of offering guests uninterrupted communications access and true broadband. An advanced IT network also provides guests with easy access to all the...
Provided by Nortel Networks
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White Papers
Nortel Secure Network Access and Microsoft Network Access Protection Integration
January 31, 2008, 12:00am PST
With the ever-increasing need for enterprises to provide endpoint security and policy compliance, Network Access Control (NAC) solutions abound. However, confusion around industry standards, the...
Provided by Nortel Networks
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Case Studies
Leading European Bank Implements a Successful Growth Strategy Through Scalable IP Telephony
November 1, 2007, 12:00am PDT
To enable growth unhindered, Fortis bank needed scalable voice and data communications within its head office, and out across its extensive, burgeoning branch network. They wanted to evolve...
Provided by Nortel Networks
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Case Studies
Nortel Networks Case Study: Hertfordshire County Council
February 12, 2008, 12:00am PST
Hertfordshire County Council is one local authority that most definitely thinks 'Business'. Its 'The way we work' initiative is designed to enable more than 4,000 staff at the Council to operate...
Provided by Nortel Networks
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White Papers
Nortel's Investment Recovery Operations Minimize Waste for Customers' Networks
February 12, 2009, 12:00am PST
Nortel is proud of its membership in the Olympic Family, as the Official Converged Network Equipment Supplier for the Vancouver 2010 Olympic Winter Games, as well as its partnership with the...
Provided by Nortel Networks
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White Papers
Fueling Customer Interactivity to Drive Loyalty and Business Optimization: Exploring the Values of Leveraging Customer-Centric Technology and Business Principals
December 3, 2008, 12:00am PST
Business in a Web 2.0 world puts the customer at the center of communications. Blogs and social networking are considered the source for information about today's products and services, and...
Provided by Nortel Networks
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White Papers
Factors to Consider When Deploying Microsoft Office Communications Server (OCS) 2007 Release 2
June 9, 2009, 12:00am PDT
In today's global economy, many companies face the challenge of workforces that are increasingly distributed and yet must work together more effectively than ever before. Unified communications...
Provided by Nortel Networks
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White Papers
SIP Business Trunking, a Nortel IP Powered Business Solution
June 15, 2009, 12:00am PDT
Leveraging its Carrier and Enterprise VoIP leadership, Nortel brings to market Session Initiation Protocol (SIP) Business Trunking to allow service providers and enterprises to benefit from the...
Provided by Nortel Networks
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Case Studies
Nortel Networks Case Study: CallPilot Password Reset
January 1, 2009, 12:00am PST
Thousands of Nortel employees use Nortel CallPilot for voicemail. The challenge was to look for an inexpensive method to reset voicemail passwords without Level 1 Help Desk assistance. The Nortel...
Provided by Nortel Networks
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Case Studies
Better Control and Management With a Technology Architecture Roadmap
January 1, 2009, 12:00am PST
With shrinking IT budgets, technology investments need to be sound decisions based on useful, viable and relevant information. The challenge was out-of-date architecture documentation based on...
Provided by Nortel Networks
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Case Studies
Application Switching Enhances Unix Environment for R&D
January 1, 2009, 12:00am PST
At Nortel IT is centrally host and manage a Unix server environment for approximately 12,000 R&D employees running CPU-intensive design applications that produce high transaction volumes. The...
Provided by Nortel Networks
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Case Studies
Nortel on Nortel: An Anti-Spam Solution That Works
January 1, 2009, 12:00am PST
On any given workday, Nortel IT blocks 97-99% of incoming spam emails, which amounts to between 300,000 to 1.1 million unwanted messages and includes approximately 55,000 messages with malicious...
Provided by Nortel Networks
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Case Studies
A WLAN Success Story: Wireless Office
January 1, 2009, 12:00am PST
Nortel IT needed to provide voice and data communications for Nortel sales and engineering staff in Albany, New York. The challenge was that Nortel sales and engineering office in Albany required...
Provided by Nortel Networks
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Case Studies
A Stronger WLAN Business Case
January 1, 2009, 12:00am PST
More than five years ago, Nortel IT began deploying WLAN as a convenience service for nomadic employees. The challenge was to improve business case for WLAN and to demonstrate real cost savings....
Provided by Nortel Networks
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Case Studies
Cadence Design Systems - Unified Communications
January 1, 2009, 12:00am PST
Cadence Design Systems is a global leader in software, hardware, methodologies, and services that play essential roles in accelerating innovation in today's highly complex integrated circuits,...
Provided by Nortel Networks
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Case Studies
Bell Canada Leverages Nortel Hosted VoIP for Internal Communications Network
June 25, 2008, 12:00am PDT
Bell Canada is Canada's largest communications company, providing the most comprehensive and innovative suite of communication services to residential and business customers in Canada. The...
Provided by Nortel Networks
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Case Studies
New Communications Capabilities Help Human Rights Campaigners to Help Others
July 23, 2008, 12:00am PDT
Amnesty International's Irish Section faced a situation that its main office building was about to undergo an extensive 15-month refurbishment, which meant moving into temporary offices for an...
Provided by Nortel Networks
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Case Studies
World-Leading IPC Service Provider Boosts Productivity and Improves Customer Service With Enhanced Network
January 19, 2009, 12:00am PST
Since 1983, Advantech, the world-leading IPC service provider, has always been an innovator in the development and manufacturing of high-quality, high-performance solutions and services in the...
Provided by Nortel Networks
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Case Studies
Robust Voice and Data Network Underpins an Innovative World-Class Learning Environment
October 16, 2008, 12:00am PDT
The Broad Oak campus at Accrington & Rossendale College is one of the most cutting-edge learning institutions in the UK. The challenge was to build modern networking technologies into a new...
Provided by Nortel Networks
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Case Studies
Asus's Unified Communication Deployment Results in Increased Productivity and Improved Customer Service
May 28, 2009, 12:00am PDT
ASUSteK Computer Inc (ASUS) is one of the world's largest computer and IT suppliers and has more than 100,000 global staff. The challenge was to improve workforce productivity, increase customer...
Provided by Nortel Networks
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Case Studies
Moving 4ward With Unified Communications
November 6, 2008, 12:00am PST
Based in Hong Kong, 4ward is a hosting company specializing in IT, telephony and unified communications. 4ward employees are highly mobile, and they needed the flexibility to use either their desk...
Provided by Nortel Networks
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White Papers
Nortel Hosted Solutions Center - Security Overview
March 17, 2009, 12:00am PDT
When a customer entrusts Nortel with the hosting of their network, they not only want to know that their network is being managed efficiently, cost-effectively and with the latest technology, they...
Provided by Nortel Networks
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White Papers
Evaluating Your Network and Assessing Your Risk in a Unified Communication Implementation
November 24, 2008, 12:00am PST
As the due diligence phase of a UC project, network evaluation and security assessment are far from glamorous activities. Nonetheless, this phase needs to be approached methodically and zealously...
Provided by Nortel Networks
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White Papers
Global Standards Development: Setting the Course for Technology Directions
February 19, 2008, 12:00am PST
Global standards development plays a key role in setting the technology directions the industry will adopt and follow into the future. Nortel is committed to this global standardization process...
Provided by Nortel Networks
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White Papers
40G to 100G - What's All the Fuss About Optical Gigabits?
March 1, 2008, 12:00am PST
Preventing a worldwide bandwidth crisis hangs by a thread - a fiber-optic thread thinner than a human hair yet filled with untapped potential. And, that potential within each tiny fiber-optic...
Provided by Nortel Networks
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White Papers
Deploying and Implementing a Unified Communications Solution
November 24, 2008, 12:00am PST
A Unified Communication (UC) infrastructure opens the door for employees to communicate and collaborate more effectively and efficiently. The business advantages of UC are clear: increased...
Provided by Nortel Networks
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White Papers
T-Mobile International and Nortel Long Term Evolution Trial
October 1, 2008, 12:00am PDT
The objective of this paper is to provide a basic overview of the Long Term Evolution (LTE) trial system operating in Bonn, Germany through cooperation between T-Mobile International and Nortel....
Provided by Nortel Networks
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White Papers
Ten Factors to Consider Before Deploying WLAN 802.11n
May 6, 2008, 12:00am PDT
The introduction of WLAN 802.11n represents an exciting event for customers due to its greatly enhanced capabilities over the existing 802.11 a/b/g standards in terms of capacity, range and...
Provided by Nortel Networks
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Case Studies
Advanced Customer Interaction Platform Enables BPO to Deliver Improved Contact Center Efficiency and Better End User Experience
September 17, 2008, 12:00am PDT
Firstsource Solutions wanted to provide them with an Interactive Voice Response (IVR) system that would enable the company to offer advanced self-service functionality for one of its clients....
Provided by Nortel Networks
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Case Studies
Putting the Most Advanced IT Tools Into the Hands of Top-Notch Healthcare Talent
June 3, 2008, 12:00am PDT
Santa Cabrini Hospital wanted to attract the most skilled healthcare professionals in every discipline by offering them a hospital environment with the most advanced technology available - thereby...
Provided by Nortel Networks
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Case Studies
The Motorcity Casino-Hotel Deals a Winning Hand With Its State-of-the-Industry Communications Services
November 28, 2007, 12:00am PST
To bring visitors to a rejuvenated downtown Detroit by offering an unrivaled luxury experience throughout this first-class hotel and casino. MotorCity management recognized that it would need an...
Provided by Nortel Networks
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Case Studies
Oil and Gas Facilities Company Enhances Business Operations Through Resilient Data Network
October 9, 2008, 12:00am PDT
Petrofac wanted to enhance business productivity by implementing a state-of-the-art, highly resilient network and data centre in Petrofac's brand new HeadQuarters (HQ) building. Petrofac deployed...
Provided by Nortel Networks
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Case Studies
Intelligent Call Routing Over IP Boosts Efficiency Levels for Police Force
July 30, 2008, 12:00am PDT
Humberside Police needed to improve call handling through a stable call centre platform. Humberside deployed a new IP contact centre across two sites, with the Nortel Contact Center acting as a...
Provided by Nortel Networks
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Case Studies
Police Force Enables Compliance Through Next-Generation Communications
July 30, 2008, 12:00am PDT
Thames Valley Police wanted to enable the general public to contact police via different methods, to meet Home Office directives and agreed internal targets. Thames Valley Police deployed full...
Provided by Nortel Networks
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Case Studies
Russian Outsourced Call Centre Improves Service With Latest IP Technology
September 15, 2008, 12:00am PDT
Wilstream wanted to improve contact centre capability in order to offer a higher level of service to clients. Wilstream deployed a new 200-agent contact centre at Wilstream's new offices in...
Provided by Nortel Networks
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Case Studies
Gigabit Ethernet Suits Madura Coats Facility
September 22, 2008, 12:00am PDT
As a major manufacturer in a highly competitive global industry, Coats Ltd has an ongoing requirement to keep its operations running as efficiently as possible. This includes investments in...
Provided by Nortel Networks
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Case Studies
Emily Cooperative Telephone Company Paves Way for New Services for End Users in the Midwest
September 12, 2008, 12:00am PDT
With legacy gear that was being discontinued and a growing demand for converged, high-bandwidth services, Emily Cooperative Telephone Company sought a solution that would avoid a forklift upgrade...
Provided by Nortel Networks
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Case Studies
Broadband Network Solution for the Largest Telecom Event in Latin America
December 7, 2007, 12:00am PST
Futurecom is the largest and most important telecommunications and IT event in Latin America. Futurecom is an event that demands a highly trustworthy network infrastructure. During the four days...
Provided by Nortel Networks
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Case Studies
Leading Dubai University Empowered to Deliver Cutting-Edge Learning Environment
November 19, 2007, 12:00am PST
In accordance with its mission statement, the American University in Dubai (AUD) is a firm believer in providing 'Academic programmes, services, facilities and technologies that support team-based...
Provided by Nortel Networks
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Case Studies
IP Contact Centre Increases Staff Productivity and Improves Service for Residents
February 26, 2008, 12:00am PST
Rushmoor Borough Council wanted to upgrade its existing data infrastructure with new Voice over IP (VoIP) technology to meet the Council's ICT strategic objectives, improve efficiency and enhance...
Provided by Nortel Networks
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Case Studies
Telmex's Hosted IP PBX Solution by Nortel Delivers Heightened Productivity at a Low Price
December 6, 2007, 12:00am PST
Telmex is one of the Americas' pioneering telecommunications companies, providing advanced products, services and solutions in Mexico and throughout Latin America. With its commitment to providing...
Provided by Nortel Networks
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Case Studies
excelleRx, the Market Leader in Pharmaceutical Hospice Care, Relies on Experts to Create a World-Class Contact Center
May 30, 2008, 12:00am PDT
An essential part of excelleRx operations is having its network always available and operating at peak efficiency. Given the critical nature of its business, excelleRx required a best-in-class...
Provided by Nortel Networks
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Case Studies
Delivering World-Class Customer Service With Every Interaction
July 29, 2008, 12:00am PDT
Blue Cross and Blue Shield of Kansas City (BCBSKC) is the largest and only local commercial carrier. BCBSKC faced a number of challenges in achieving its business, customer service and IT goals....
Provided by Nortel Networks
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Case Studies
Videotron Offers Its Subscribers Innovative SIP Services
May 15, 2008, 12:00am PDT
Videotron is one of the largest Canadian carriers providing telephony, Internet access, television and wireless services to residential and business customers. Recognizing the global...
Provided by Nortel Networks
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