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OSF Global Services
(6 results)-
White Papers
Six Simple Steps to Improve Service Quality and Reduce Costs
December 17, 2009, 12:00am PST
Does one have challenges with maintaining the SLA commitment? Does the customer support department get more complex as one adopts the very technologies, such as virtualization or SOA, that were...
Provided by OSF Global Services
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White Papers
IT Outsourcing the New "It" for Startups
May 20, 2009, 12:00am PDT
One of the greatest changes that the past decade has brought is the ease with which a start-up can outsource its every need. These days almost every service company needs is available in...
Provided by OSF Global Services
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White Papers
How to Choose the Best CRM Implementation Partner for Your Call Center
July 17, 2009, 12:00am PDT
In the era of multi-channel communications, the Service Management and Customer Support features used in Call Centers, along with Sales Force Automation (SFA), are among the most common...
Provided by OSF Global Services
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White Papers
Mitigate BPO Security Issues
November 2, 2009, 12:00am PST
Business Process Outsourcing (BPO) is a common practice these days: from front office to back office, HR to accounting, offshore to near shore. However, benefits of reduced cost aside, improved...
Provided by OSF Global Services
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White Papers
You've Selected Your CRM Platform. Now What?
January 14, 2011, 12:00am PST
CRM is a strategic initiative - one that requires executive sponsorship, strong management and a clear roadmap. Without these, the implementation will undoubtedly take longer than expected, cost...
Provided by OSF Global Services
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White Papers
API Considerations in CRM Vendor Selection
September 21, 2010, 12:00am PDT
A CRM solution brings together the sales, marketing, and customer service functions of an organization and can serve as a permanent database of record for the entire customer life-cycle; from the...
Provided by OSF Global Services
-
White Papers
API Considerations in CRM Vendor Selection
September 21, 2010, 12:00am PDT
A CRM solution brings together the sales, marketing, and customer service functions of an organization and can serve as a permanent database of record for the entire customer life-cycle; from the...
Provided by OSF Global Services
-
White Papers
You've Selected Your CRM Platform. Now What?
January 14, 2011, 12:00am PST
CRM is a strategic initiative - one that requires executive sponsorship, strong management and a clear roadmap. Without these, the implementation will undoubtedly take longer than expected, cost...
Provided by OSF Global Services
-
White Papers
Mitigate BPO Security Issues
November 2, 2009, 12:00am PST
Business Process Outsourcing (BPO) is a common practice these days: from front office to back office, HR to accounting, offshore to near shore. However, benefits of reduced cost aside, improved...
Provided by OSF Global Services
-
White Papers
Six Simple Steps to Improve Service Quality and Reduce Costs
December 17, 2009, 12:00am PST
Does one have challenges with maintaining the SLA commitment? Does the customer support department get more complex as one adopts the very technologies, such as virtualization or SOA, that were...
Provided by OSF Global Services
-
White Papers
How to Choose the Best CRM Implementation Partner for Your Call Center
July 17, 2009, 12:00am PDT
In the era of multi-channel communications, the Service Management and Customer Support features used in Call Centers, along with Sales Force Automation (SFA), are among the most common...
Provided by OSF Global Services
-
White Papers
IT Outsourcing the New "It" for Startups
May 20, 2009, 12:00am PDT
One of the greatest changes that the past decade has brought is the ease with which a start-up can outsource its every need. These days almost every service company needs is available in...
Provided by OSF Global Services
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