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Webcasts
Leveraging Next Generation Knowledge Management (KM) for Call Centers
July 13, 2006, 12:00am PDT
Contact Centers have benefited greatly through the use of self-service and KM solutions. But, the call center landscape continues to change as customers demand more control and better service...
Provided by OutStart
-
Webcasts
Leveraging Next Generation Knowledge Management (KM) for Call Centers
July 13, 2006, 12:00am PDT
Contact Centers have benefited greatly through the use of self-service and KM solutions. But, the call center landscape continues to change as customers demand more control and better service...
Provided by OutStart
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