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Pink Elephant
(4 results)-
Whitepapers
Defining, Modeling & Costing IT Services
September 1, 2004, 12:00am PDT
This paper, developed by Pink Elephant - a leader in ITIL best practice education, consulting and conferences - will examine the fundamental steps for defining IT services; Modeling IT services...
Provided by Pink Elephant
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White Papers
ITIL, IT Governance & the Managed Service Provider (MSP)
November 1, 2005, 12:00am PST
Organizations are adopting ITIL to provide a framework for best practices, and, many of these organizations are seeking out external partners who use complementary, compatible processes. These...
Provided by Pink Elephant
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White Papers
Strategic Decisions Governing the IT Service Organization
April 23, 2010, 12:00am PDT
The art of decision making is one of the key attributes of a good manager. There are management decisions made that will impact the day to day operations, mid-term planning or might even be...
Provided by Pink Elephant
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White Papers
ROI VOI Feasibility Analysis
November 1, 2006, 12:00am PST
VOI (Value of Investment) is the total measure of benefits derived from soft benefits; ROI is a component of VOI. ROI represents financial gains that are expressed as a percentage of the funds...
Provided by Pink Elephant
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White Papers
Strategic Decisions Governing the IT Service Organization
April 23, 2010, 12:00am PDT
The art of decision making is one of the key attributes of a good manager. There are management decisions made that will impact the day to day operations, mid-term planning or might even be...
Provided by Pink Elephant
-
White Papers
ROI VOI Feasibility Analysis
November 1, 2006, 12:00am PST
VOI (Value of Investment) is the total measure of benefits derived from soft benefits; ROI is a component of VOI. ROI represents financial gains that are expressed as a percentage of the funds...
Provided by Pink Elephant
-
White Papers
ITIL, IT Governance & the Managed Service Provider (MSP)
November 1, 2005, 12:00am PST
Organizations are adopting ITIL to provide a framework for best practices, and, many of these organizations are seeking out external partners who use complementary, compatible processes. These...
Provided by Pink Elephant
-
Whitepapers
Defining, Modeling & Costing IT Services
September 1, 2004, 12:00am PDT
This paper, developed by Pink Elephant - a leader in ITIL best practice education, consulting and conferences - will examine the fundamental steps for defining IT services; Modeling IT services...
Provided by Pink Elephant
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