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(25 results)-
White Papers
Five Steps To Effective Resource Management
September 12, 2007, 12:00am PDT
Effective Resource Management not only impacts profitability by optimizing utilization and minimizing bench time, but when done well, can generate goodwill and loyalty that translate to...
Provided by QuickArrow
-
White Papers
The Professional Services Business Model - Fighting The 40/20 Myth
September 12, 2007, 12:00am PDT
Many Professional Services Organizations focus on increasing bill rates, increasing utilization, and reducing load costs to meet profitability targets. While it's important to track such metrics,...
Provided by QuickArrow
-
White Papers
Killer KPI's For Professional Services
September 12, 2007, 12:00am PDT
In this paper you will learn: The growing role Services revenue plays in overall financial performance; Which KPI's (Key Performance Indicators) are essential and what they mean; Typical Key...
Provided by QuickArrow
-
White Papers
Metrics That Matter: Measuring Professional Services Business
September 12, 2007, 12:00am PDT
There are easily over fifty meaningful metrics a management team could use to assess their professional services business. The issue is determining what specific metrics provide the greatest...
Provided by QuickArrow
-
White Papers
Recruiting, Developing, And Retaining Solution Architects
September 12, 2007, 12:00am PDT
Solution Architects have become the critical path to a PS (Professional Services) organization's ability to successfully scale the business. This paper thoroughly defines the role of the Solution...
Provided by QuickArrow
-
White Papers
Earned Value Management - Not Just For Monster Projects
September 12, 2007, 12:00am PDT
EVM (Earned Value Management) is a way of monitoring your project success based on actual work (time) completed, task estimated percent complete, and work scheduled to be completed. These are each...
Provided by QuickArrow
-
White Papers
Professional Services Playoff: Five Critical Dimensions Of Leadership And A Playbook For Applying Them
September 12, 2007, 12:00am PDT
The role of Professional Services (PS) is changing and consequently the talents required to be a successful PS leader are changing as well. As PS has become a more significant differentiator and...
Provided by QuickArrow
-
White Papers
Two Mistakes Most Software Services Organizations Make Every Day
September 12, 2007, 12:00am PDT
The software services economy is comprised of a large workforce that, through the utilization of their intellectual capital and technical ability, drives the financial success of Professional...
Provided by QuickArrow
-
White Papers
Services Engineering
September 12, 2007, 12:00am PDT
For a professional services organization, it's always clear why you need Delivery Consultants. If you don't have Delivery Consultants, you don't make money. For most professional service...
Provided by QuickArrow
-
White Papers
The Pricing Pentagon
September 12, 2007, 12:00am PDT
After the challenge of effectively positioning a service, the equally challenging task of actually pricing that service still awaits the management team. Personally, the author has seen very...
Provided by QuickArrow
-
White Papers
The Positioning Pentagon
September 12, 2007, 12:00am PDT
Service positioning is a component of effective demand generation. Over the past four years, the author has had the opportunity to review the service positioning of many companies. Regardless of...
Provided by QuickArrow
-
White Papers
The Art Of Setting Financial Objectives
September 12, 2007, 12:00am PDT
Setting financial targets for a human capital intensive business is a tricky exercise. Especially when the business is based on complex, technology centered services that require unique skill...
Provided by QuickArrow
-
White Papers
The PS Charter - Beyond Financial Targets
September 12, 2007, 12:00am PDT
Companies of all sizes are continuing their efforts to build professional service capabilities. A majority of these efforts are not meeting management expectations. But exactly what does senior...
Provided by QuickArrow
-
White Papers
Five Steps To Predictable, Profitable Services
September 12, 2007, 12:00am PDT
Operating through a best practice approach is critical to developing repeatable and profitable services. With predictable projects, less time will be spent solving problems and more time can be...
Provided by QuickArrow
-
White Papers
Services Maturity Evolution
September 12, 2007, 12:00am PDT
Each service maturity model has certain benefits, given the business goals of the organization. This paper explains three choices: A transaction-oriented business that is more concerned with...
Provided by QuickArrow
-
White Papers
Assessing Services Visibility - An Organizational Checklist
September 12, 2007, 12:00am PDT
Visibility is a necessity for building and managing a successful services organization. Faster and more accurate planning, increased revenues and profitably, and higher resource utilization are...
Provided by QuickArrow
-
White Papers
How The SaaS Movement Is Transforming Professional Services
September 12, 2007, 12:00am PDT
Their customers are facing intensifying competition as a result of globalization and technological advancements. Barriers to entry within their respective industries are disappearing. Companies...
Provided by QuickArrow
-
White Papers
3 Things You Must Know In Order To Achieve Effective User Adoption With SaaS
September 12, 2007, 12:00am PDT
Effective User Adoption may not be a familiar term. Essentially it is a proxy for business value and is characterized by the following attributes: Core functionality that is measurably connected...
Provided by QuickArrow
-
Tools & Templates
PSA Business Value Calculator
September 12, 2007, 12:00am PDT
Assessing the impact a software solution can make on your business can be challenging. While sometimes difficult to clearly understand and articulate, the value a software solution could add to...
Provided by QuickArrow
-
White Papers
Evaluating And Selecting A Complete PSA Solution For Billable Services Organizations
September 12, 2007, 12:00am PDT
Billable Services Organizations can benefit greatly from the use of a Professional Services Automation (PSA) solution. Choosing the correct PSA application is one of the most important decisions a...
Provided by QuickArrow
-
White Papers
The Evolution Of Resource Management - Remaining Competitive In An Integrated World
September 12, 2007, 12:00am PDT
As the evolution of service firms continues, one of the more interesting areas of progress is resource management - including the methods, tools, and business needs that drive it. Better resource...
Provided by QuickArrow
-
White Papers
Five Steps To The Annual PS Forecast
September 12, 2007, 12:00am PDT
This paper explains five-step process to baseline your annual forecast for the PS business. Of course, this process does not take into account your ability to deliver these service engagements....
Provided by QuickArrow
-
White Papers
The Economic Impact Of Superior Customer Experiences
September 12, 2007, 12:00am PDT
For IT Service providers, mastering the art of superior customer experiences builds security around their services investment. The question then becomes, "How do organizations deliver a superior...
Provided by QuickArrow
-
White Papers
The Culture Of Superior Customer Experiences
September 12, 2007, 12:00am PDT
In the new Experience Economy, merely "Satisfied" customers are not enough to drive economic growth. Companies must create superior customer experiences in order to sufficiently differentiate...
Provided by QuickArrow
-
White Papers
The Services Marketing Mix
September 12, 2007, 12:00am PDT
Services marketing is often a poorly resourced and woefully under-funded function. If resourced at all, the focus is usually limited to collateral describing service offerings. With such meager...
Provided by QuickArrow
-
White Papers
The Services Marketing Mix
September 12, 2007, 12:00am PDT
Services marketing is often a poorly resourced and woefully under-funded function. If resourced at all, the focus is usually limited to collateral describing service offerings. With such meager...
Provided by QuickArrow
-
White Papers
The Culture Of Superior Customer Experiences
September 12, 2007, 12:00am PDT
In the new Experience Economy, merely "Satisfied" customers are not enough to drive economic growth. Companies must create superior customer experiences in order to sufficiently differentiate...
Provided by QuickArrow
-
White Papers
The Economic Impact Of Superior Customer Experiences
September 12, 2007, 12:00am PDT
For IT Service providers, mastering the art of superior customer experiences builds security around their services investment. The question then becomes, "How do organizations deliver a superior...
Provided by QuickArrow
-
White Papers
Five Steps To The Annual PS Forecast
September 12, 2007, 12:00am PDT
This paper explains five-step process to baseline your annual forecast for the PS business. Of course, this process does not take into account your ability to deliver these service engagements....
Provided by QuickArrow
-
White Papers
The Evolution Of Resource Management - Remaining Competitive In An Integrated World
September 12, 2007, 12:00am PDT
As the evolution of service firms continues, one of the more interesting areas of progress is resource management - including the methods, tools, and business needs that drive it. Better resource...
Provided by QuickArrow
-
White Papers
Metrics That Matter: Measuring Professional Services Business
September 12, 2007, 12:00am PDT
There are easily over fifty meaningful metrics a management team could use to assess their professional services business. The issue is determining what specific metrics provide the greatest...
Provided by QuickArrow
-
White Papers
Evaluating And Selecting A Complete PSA Solution For Billable Services Organizations
September 12, 2007, 12:00am PDT
Billable Services Organizations can benefit greatly from the use of a Professional Services Automation (PSA) solution. Choosing the correct PSA application is one of the most important decisions a...
Provided by QuickArrow
-
Tools & Templates
PSA Business Value Calculator
September 12, 2007, 12:00am PDT
Assessing the impact a software solution can make on your business can be challenging. While sometimes difficult to clearly understand and articulate, the value a software solution could add to...
Provided by QuickArrow
-
White Papers
3 Things You Must Know In Order To Achieve Effective User Adoption With SaaS
September 12, 2007, 12:00am PDT
Effective User Adoption may not be a familiar term. Essentially it is a proxy for business value and is characterized by the following attributes: Core functionality that is measurably connected...
Provided by QuickArrow
-
White Papers
How The SaaS Movement Is Transforming Professional Services
September 12, 2007, 12:00am PDT
Their customers are facing intensifying competition as a result of globalization and technological advancements. Barriers to entry within their respective industries are disappearing. Companies...
Provided by QuickArrow
-
White Papers
Killer KPI's For Professional Services
September 12, 2007, 12:00am PDT
In this paper you will learn: The growing role Services revenue plays in overall financial performance; Which KPI's (Key Performance Indicators) are essential and what they mean; Typical Key...
Provided by QuickArrow
-
White Papers
Assessing Services Visibility - An Organizational Checklist
September 12, 2007, 12:00am PDT
Visibility is a necessity for building and managing a successful services organization. Faster and more accurate planning, increased revenues and profitably, and higher resource utilization are...
Provided by QuickArrow
-
White Papers
Services Maturity Evolution
September 12, 2007, 12:00am PDT
Each service maturity model has certain benefits, given the business goals of the organization. This paper explains three choices: A transaction-oriented business that is more concerned with...
Provided by QuickArrow
-
White Papers
Five Steps To Predictable, Profitable Services
September 12, 2007, 12:00am PDT
Operating through a best practice approach is critical to developing repeatable and profitable services. With predictable projects, less time will be spent solving problems and more time can be...
Provided by QuickArrow
-
White Papers
The PS Charter - Beyond Financial Targets
September 12, 2007, 12:00am PDT
Companies of all sizes are continuing their efforts to build professional service capabilities. A majority of these efforts are not meeting management expectations. But exactly what does senior...
Provided by QuickArrow
-
White Papers
The Art Of Setting Financial Objectives
September 12, 2007, 12:00am PDT
Setting financial targets for a human capital intensive business is a tricky exercise. Especially when the business is based on complex, technology centered services that require unique skill...
Provided by QuickArrow
-
White Papers
The Positioning Pentagon
September 12, 2007, 12:00am PDT
Service positioning is a component of effective demand generation. Over the past four years, the author has had the opportunity to review the service positioning of many companies. Regardless of...
Provided by QuickArrow
-
White Papers
The Pricing Pentagon
September 12, 2007, 12:00am PDT
After the challenge of effectively positioning a service, the equally challenging task of actually pricing that service still awaits the management team. Personally, the author has seen very...
Provided by QuickArrow
-
White Papers
Services Engineering
September 12, 2007, 12:00am PDT
For a professional services organization, it's always clear why you need Delivery Consultants. If you don't have Delivery Consultants, you don't make money. For most professional service...
Provided by QuickArrow
-
White Papers
The Professional Services Business Model - Fighting The 40/20 Myth
September 12, 2007, 12:00am PDT
Many Professional Services Organizations focus on increasing bill rates, increasing utilization, and reducing load costs to meet profitability targets. While it's important to track such metrics,...
Provided by QuickArrow
-
White Papers
Two Mistakes Most Software Services Organizations Make Every Day
September 12, 2007, 12:00am PDT
The software services economy is comprised of a large workforce that, through the utilization of their intellectual capital and technical ability, drives the financial success of Professional...
Provided by QuickArrow
-
White Papers
Professional Services Playoff: Five Critical Dimensions Of Leadership And A Playbook For Applying Them
September 12, 2007, 12:00am PDT
The role of Professional Services (PS) is changing and consequently the talents required to be a successful PS leader are changing as well. As PS has become a more significant differentiator and...
Provided by QuickArrow
-
White Papers
Earned Value Management - Not Just For Monster Projects
September 12, 2007, 12:00am PDT
EVM (Earned Value Management) is a way of monitoring your project success based on actual work (time) completed, task estimated percent complete, and work scheduled to be completed. These are each...
Provided by QuickArrow
-
White Papers
Five Steps To Effective Resource Management
September 12, 2007, 12:00am PDT
Effective Resource Management not only impacts profitability by optimizing utilization and minimizing bench time, but when done well, can generate goodwill and loyalty that translate to...
Provided by QuickArrow
-
White Papers
Recruiting, Developing, And Retaining Solution Architects
September 12, 2007, 12:00am PDT
Solution Architects have become the critical path to a PS (Professional Services) organization's ability to successfully scale the business. This paper thoroughly defines the role of the Solution...
Provided by QuickArrow
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