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RL Information Consulting
(5 results)-
White Papers
SLA Description: a Description of Service Level Agreements
January 22, 2002, 12:00am PST
A description of Service Level Agreements. What are they, why are they needed, what are they comprised of, and how to create and implement them. The primary objective of an organization's...
Provided by RL Information Consulting
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White Papers
Effective Storage and Data Management: Utilizing IT Service Management
August 4, 2009, 12:00am PDT
Managing physical and logical storage devices is a necessary part of storage management. That is, understanding the performance, capacity, and utilization of storage devices is critical to any...
Provided by RL Information Consulting
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White Papers
Defining IT Infrastructure Using Templates
January 22, 2002, 12:00am PST
Defining the IT infrastructure, evaluate the alignment between the IT infrastructure and the appropriate business units, the business requirements, the services that IT provides, and a higher...
Provided by RL Information Consulting
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White Papers
ITSM and ITIL: An Art Vs. a Science?
October 5, 2006, 12:00am PDT
Knowledge in the science of ITIL does not ensure proper implementation nor guarantee achieving benefits from it - this is a leading misconception most organizations face when considering ITIL....
Provided by RL Information Consulting
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White Papers
Developing an Effective Communication Plan
May 25, 2002, 12:00am PDT
This white paper deals with developing an effective Communication plan when performing an ITSM implementation. Primarily this paper discusses what is an communications methodology, how to make an...
Provided by RL Information Consulting
-
White Papers
Effective Storage and Data Management: Utilizing IT Service Management
August 4, 2009, 12:00am PDT
Managing physical and logical storage devices is a necessary part of storage management. That is, understanding the performance, capacity, and utilization of storage devices is critical to any...
Provided by RL Information Consulting
-
White Papers
ITSM and ITIL: An Art Vs. a Science?
October 5, 2006, 12:00am PDT
Knowledge in the science of ITIL does not ensure proper implementation nor guarantee achieving benefits from it - this is a leading misconception most organizations face when considering ITIL....
Provided by RL Information Consulting
-
White Papers
Developing an Effective Communication Plan
May 25, 2002, 12:00am PDT
This white paper deals with developing an effective Communication plan when performing an ITSM implementation. Primarily this paper discusses what is an communications methodology, how to make an...
Provided by RL Information Consulting
-
White Papers
SLA Description: a Description of Service Level Agreements
January 22, 2002, 12:00am PST
A description of Service Level Agreements. What are they, why are they needed, what are they comprised of, and how to create and implement them. The primary objective of an organization's...
Provided by RL Information Consulting
-
White Papers
Defining IT Infrastructure Using Templates
January 22, 2002, 12:00am PST
Defining the IT infrastructure, evaluate the alignment between the IT infrastructure and the appropriate business units, the business requirements, the services that IT provides, and a higher...
Provided by RL Information Consulting
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