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SAP
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White Papers
Transformed Telcos Can Build Businesses as Other Enterprises Face Transformation
July 15, 2011, 12:00am PDT
Telecoms operators often don't realize how admired they are in other industries for how well they have transformed their sector. They have huge potential selling those services to enterprises that...
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White Papers
Strategies for Evolving into a Multisided Business
July 15, 2011, 12:00am PDT
Discover how telecom companies like yours can take advantage of profitable new multisided business models that require changes in how you collaborate with partners, price offerings, and service...
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White Papers
Gearing Up for Rapid Telecom Innovation with Flexible Billing and Services
July 15, 2011, 12:00am PDT
Today, communications service providers (CSPs) face a business environment that is radically different from the business environment of five years ago.
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White Papers
SAP CRM Rapid-Deployment Solution
July 15, 2011, 12:00am PDT
Learn how SAP brings together software and services in a new offering that gives you essential functionality for customer relationship management quickly and affordably, reduces risk, and puts you...
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White Papers
Rapid Time to Value for SAP Supplier Relationship Management
July 15, 2011, 12:00am PDT
Learn how a new predefined express implementation service from SAP helps you quickly and cost effectively deploy the rich self-service procurement functionality of SAP Supplier Relationship...
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White Papers
Sales and Operations Planning: Turn Planning into a Strategic Process That Drives Success
July 15, 2011, 12:00am PDT
Learn how the SAP BusinessObjects Sales and Operations Planning analytic application helps you establish a single plan to drive business operations. You can use the sofware to consolidate data,...
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White Papers
Rapid-deployment solutions for Analytics Packages in Sustainability
July 15, 2011, 12:00am PDT
Learn how to minimize losses associated with accidents, product issues, and violations of environmental regulations by gaining access to timely information via SAP Best Practices for Analytics...
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White Papers
Nine Easy Steps for Quick Customer Experience Tune Up
July 21, 2011, 12:00am PDT
Customer experience (CE) is the new imperative. However, among the top concerns companies have regarding CE are cost and delayed return on investment. The good news is that there are short-term...
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White Papers
Metrics for Social Customer Service
July 21, 2011, 12:00am PDT
How to Go from Monitoring Metrics to Implementing a Strategic Measurements Model and from Average Handle Time to Sentiments.
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White Papers
The Social Customer Engagement Index
July 21, 2011, 12:00am PDT
Companies are turning to social channels to engage with customers and prospects and build better, longer relationships with them. And, as organizations adopt social tools and strategies to engage...
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White Papers
The Social Contract
July 21, 2011, 12:00am PDT
Customers, Companies, Communities, Conversations in the Age of the Collaborative Relationship
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Whitepapers
Database Solutions for Remote Office, Embedded, and Mobile Environments
September 21, 2012, 12:00am PDT
Businesses looking for new ways to fuel competitive advantage and growth increasingly see critical business processes happen on the front lines where: Sales staff meet clients Customers...
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White Papers
The Competitive Advantage of the Globally Integrated Enterprise
June 1, 2007, 12:00am PDT
At the dawn of the 21st century, a new form of multinational company began to emerge -- the globally integrated enterprise. As companies realized that to compete and succeed, they must...
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White Papers
Best practices for ERP implementations and on-going operations
August 1, 2007, 12:00am PDT
A brief how-to guide for midsize manufacturers looking to compete effectively against global behemoths. This paper highlights three success stories from three industrial manufacturers: Keys to...
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White Papers
Service Delivery Innovation: Creating Client Value and Enhancing Profitability
July 1, 2007, 12:00am PDT
A variety of forces shape the professional services industry - from fierce competition and globalization to the modularization of business processes and technology. Clients want professional...
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Case Studies
British American Tobacco Improves Support and Reduces Costs With Its SAP-Certified Customer Competence Center
September 13, 2007, 12:00am PDT
In business for more than 100 years, British American Tobacco (BAT) is the world's most international tobacco group and the second largest tobacco group employing more than 85,000 people with...
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Case Studies
How SAP Is Helping Kimberly-Clark Maintain a Healthy Market Share
September 13, 2007, 12:00am PDT
Kimberly-Clark was established in a Wisconsin village over 130 years ago, the brainchild of four entrepreneurial young businessmen. Today it is a global leader in health and hygiene and home to...
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Case Studies
SAP Solution Manager Enables Major Insurance Provider to Create Streamlined Support Processes
September 13, 2007, 12:00am PDT
With the number of customers and SAP solutions on the rise, AXA's SAP Customer Competence Center required a more efficient tool. This need became particularly acute when the center was tasked with...
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Case Studies
Automation Technology Leader Uses SAP Solution Manager to Help Support 20,000 SAP Users Across 85 Systems Worldwide
September 13, 2007, 12:00am PDT
When automation technology leader ABB set out to improve operations of its worldwide SAP systems, the company chose the SAP Solution Manager application management platform. The platform provides...
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Case Studies
SAP Case Study: Shell Austria AG
September 13, 2007, 12:00am PDT
Shell Austria focuses its business on selling oil and oil-based products. Inadequate functionality to cover these and other business activities, lack of transparency and the need to reduce the...
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Case Studies
TECO Energy Uses mySAP ERP Human Capital Management to Flexibly Manage the Needs of Multiple Companies
September 13, 2007, 12:00am PDT
TECO Energy, Inc. has approximately 20 companies under its wing engaged in energy-related activities such as electric utility operation, natural gas distribution, and bulk transfer. The company's...
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Case Studies
Airbus Cuts Problem Resolution Time 40% by Performing Business Process Monitoring With SAP Solution Manager
September 13, 2007, 12:00am PDT
The company wanted to reduce number of incidents reported by users, and speed up error detection, escalation, and resolution as well as improve service to users. The challenge was to lower cost of...
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Case Studies
PlayCorp Group Achieves Record Quarter After SAP Go-Live
September 13, 2007, 12:00am PDT
PlayCorp Group of Companies, based in Melbourne, is active in the apparel, leisure and homeware markets, managing a number of international and local brands, including Everlast, NRL, AFL, CUB,...
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Case Studies
SAP Customer Competence Center Certification and SAP Solution Manager Enable Company to Extend SAP Best Practices Across the Entire Parent Enterprise
September 13, 2007, 12:00am PDT
With more than US$4 billion in revenue, Larsen & Toubro Limited is India's largest engineering and construction conglomerate and is one of India's top five enterprises. Larsen & Toubro Infotech...
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Case Studies
SAP Educational Services Steps in to Keep Operations Running Smoothly
September 13, 2007, 12:00am PDT
The Mobiliar Group, Switzerland's oldest private insurer, found itself up against a wall when the departure of key members of its SAP Customer Competence Center (SAP CCC) severely curtailed the...
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Case Studies
Strong Project Management Helps SAP Consulting Complete Project on Time and Within Budget, Fulfilling Goals in All Respects
September 13, 2007, 12:00am PDT
The company wanted to deploy solutions that had never been implemented in the Brazilian beverage industry. The challenge was to alleviate risks associated with meeting performance demands and...
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Case Studies
IT Services Company Banks on Power of mySAP Customer Relationship Management
September 13, 2007, 12:00am PDT
Fiducia IT AG, based in Karlsruhe, Germany, is the largest IT service company for cooperative banks across Germany. The company wanted to boost sales and reduce costs. The challenge was to improve...
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Case Studies
Putting the Customer in the Front Seat: Volkswagen Drives Customer Satisfaction With mySAP CRM
September 13, 2007, 12:00am PDT
Headquartered in Wolfsburg, Germany, Volkswagen AG is a world-leading automobile manufacturer - the largest in Europe. The company wanted to make changes in customer behavior and departmentalized...
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Case Studies
SAP Solution Manager and SAP Consulting - A Powerful Combination for an Ambitious Customer Relationship Management (CRM) Project at Leading Global Company
September 13, 2007, 12:00am PDT
Endress+Hauser (E+H) is a leading global supplier of measuring instrumentation and automation solutions for process engineering, with 6,000 employees and a presence in 100+ countries. It turned to...
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Case Studies
SAP Real Estate Management Provides Effective Portfolio Analysis for Healthcare Industry Giant
September 13, 2007, 12:00am PDT
Founded in 1833 and based in San Francisco, the McKesson Corporation is the leading provider of supply, information, and care management products and services. McKesson Corporation wanted to...
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Case Studies
SAP Education Organization Trains Client's Project Team to Use New Solutions
September 13, 2007, 12:00am PDT
Casa Ley S.A. de C.V. is a retail chain with 120 supermarkets and 20 wholesalers in northern and central Mexico. The company wanted to avoid employees spending all day in classroom training. The...
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Case Studies
Degussa Accelerates Consolidation and Streamlines Reporting With SAP SEM-BCS
September 13, 2007, 12:00am PDT
Degussa AG is a multinational chemical company with a strong focus on decentralized management by its 5 divisions, comprising 21 business units. In keeping with this strategy, the company opted to...
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Case Studies
Deutsche Bank: With SAP Business-to-Business Procurement in Virtual Marketplaces
September 27, 2007, 12:00am PDT
Deutsche Bank was the first to offer Online Banking via the Internet. And now too, Deutsche Bank is exploring new avenues: with the introduction of a prototype of SAP Business-to-Business...
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Case Studies
Driving Sales and Service by Integrating People, Information, and Processes
September 27, 2007, 12:00am PDT
After more than a decade of growth, the business software environment of Volkswagen Financial Services AG was heterogeneous, comprising a considerable number of stand-alone software solutions for...
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Case Studies
Samsung Electronics Implements mySAP Workplace as One-Stop Enterprise Portal for Users, Including Mobile Sales Force
September 27, 2007, 12:00am PDT
As a large, global company, Samsung Electronics was looking for a way to provide its users with information access across departments, divisions, and business processes. Samsung implemented mySAP...
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Case Studies
SAP Case Study: Sandoz
September 27, 2007, 12:00am PDT
Sandoz Products SA's pharmaceutical division, the local operations largest division, believes SAP R/3 will permit it to offer value-added services to its clients, giving it a definite competitive...
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Case Studies
Upgrade to mySAP ERP Solution Ensures Operational Stability and Flexibility for Successful Management of Change
September 27, 2007, 12:00am PDT
With 30,000 employees and 32 manufacturing facilities in 15 countries, Gillette is truly a global leader in the grooming, personal care, oral care, and batteries business. In 2005 Gillette merged...
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Case Studies
SAP Business One Helps Entire Company Unite Under an SAP Umbrella
September 27, 2007, 12:00am PDT
Paris-based L'Oreal, a longtime user of mySAP Business Suite solutions, is deploying the SAP Business One solution for all its smaller subsidiaries. When the rollout is complete in nearly 40...
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Case Studies
Agfa Uses SAP Travel Expense Manager to Cut Travel Expense Processing Costs in Half
September 27, 2007, 12:00am PDT
With 20,000 employees supporting a market presence in more than 200 countries, travel is an important component of Agfa's business. The company is using SAP Travel Expense Manager to centralize...
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Case Studies
How SAP and Chelford Group Helped Daryl Industries Streamline Its Business
September 27, 2007, 12:00am PDT
In 2000, faced with rapid growth in demand and an increasingly competitive market place, Daryl Industries commissioned SAP partner Notability Solutions - now a subsidiary of Chelford Group, the...
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Case Studies
Grocery Retailer Chooses SAP ERP to Facilitate Aggressive Growth Strategy
February 1, 2008, 12:00am PST
Excelsior Gama Supermercados C.A. R.I.F. is one of the largest grocery retailers in Venezuela, with headquarters in Caracas. Founded in 1952, it has grown into a chain of 13 shops, each of which...
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Case Studies
CS Energy: CS Energy Supercharges Its Business With SAP Upgrade
September 1, 2008, 12:00am PDT
Years of working within the constraints of multiple business systems, linked together by interfaces, led Queensland electricity generation company CS Energy to embrace SAP R/3 enterprise resource...
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Case Studies
Volkswagen Financial Services AG: A Service-Oriented Process for Efficient Receipt of Invoices
August 1, 2008, 12:00am PDT
Today, the automotive value chain covers more than the manufacture of vehicles. Large automotive companies also offer financing, leasing, and insurance packages and fleet management. The added...
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Case Studies
Avnet EMG: SAP Quick Upgrade Evaluation Provides Rock-Solid Basis for Planning
February 1, 2008, 12:00am PST
Avnet EMG GmbH needed to integrate subsidiaries based in Europe, the Middle East, and Africa (EMEA) into its Enterprise Resource Planning (ERP) software. So the German-based business decided to...
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Case Studies
Asian Paints: Centralized Master Data Management Helps Business Manage Growth
May 1, 2008, 12:00am PDT
Asian Paints Ltd., a leading Indian paint manufacturer, is growing fast - at double-digit rates each year. The Mumbai, India - based company attributes much of its success to a focus on expanding...
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Case Studies
Stef-TFE Group: SAP ERP Financials Improves Cash Flow for Food Transportation and Storage Firm
November 1, 2007, 12:00am PDT
The Stef-TFE Group had solved the complex logistics of transporting and warehousing fresh and frozen food across Europe. But the company needed help with processing its payment collections and...
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Case Studies
Mexgrocer.com: Online Grocer Supports Rapid Business Growth With SAP Business One
January 1, 2008, 12:00am PST
When Internet grocery company MexGrocer.com LLC made the decision to bring its logistics operations in-house, it faced major challenges in terms of IT and how to keep accounting current. The...
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Case Studies
Leonidas: Renowned Chocolate Maker Uses SAP Software to Streamline Talent Management
January 1, 2008, 12:00am PST
A recognizable name is not enough to thrive in a marketplace that is becoming more global everyday - which is why management at Confiserie Leonidas S.A. (Leonidas) decided to modernize its company...
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Case Studies
SAP for Retail Helps Fashion Company Understand and Anticipate Customer Behavior
April 1, 2008, 12:00am PDT
French Connection Group Plc is "Fashion Forward" - it stays ahead of the pack with its branded clothing for women, men, and children. French Connection Group Plc wanted to improve management of...
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Case Studies
BG Group: Natural Gas Firm Masters Governance With SAP Software, Realizes Fast ROI
November 1, 2007, 12:00am PDT
BG Group, England based oil and gas industry wanted to ensure Segregation of Duties (SoD) across a global natural gas business that includes operations in 25 countries and 5 continents, with more...
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Case Studies
BCD Travel Germany Getting There: With BCD Travel and SAP Travel Management
January 1, 2008, 12:00am PST
BCD Travel Germany GmbH Germany based Travel Company. They were looking for an integrated end-to-end application. The fact that BCD Travel could offer it as on-demand software was even better. For...
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Case Studies
HSE24: Home Shopping Company Integrates Its Service Processes With SAP CRM
March 1, 2008, 12:00am PST
Home Shopping Europe GmbH (HSE24) was Germany's first TV shopping channel. Twelve years on, the Munich-based company offers both TV and Internet shopping services, broadcasting nationwide via...
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Case Studies
Harman/Becker: Everyone's in Harmony With a Streamlined, Transparent Procurement Process
February 1, 2008, 12:00am PST
HARMAN/BECKER Automotive Systems GmbH Germany base Automotive - Supplier Company. They wanted to standardize procurement process worldwide also they wanted to eliminate gaps in communication with...
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White Papers
7 Tactics for Smart Businesses to Increase Revenues and Decrease Expenses in Any Economy - CMO
September 1, 2010, 12:00am PDT
This valuable eBook outlines 7 approaches to improve your business, uncover marketing data and get accurate up-to-the-minute insight that sales can use for closing more deals.
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White Papers
SAP Business Communications Management for Utilities
September 1, 2010, 12:00am PDT
Learn how utilities can improve customer service using SAP Business Communications Management. The software provides a flexible, multichannel, all-IP business communications platform that supports...
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White Papers
Accelerating Lead to Cash to Rekindle Profitable Growth - CMO
September 1, 2010, 12:00am PDT
Read about how forward-looking firms are revamping their lead-to-cash process to impact what matters in the emerging economic environment: strong customer relationships and profitable growth....
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White Papers
Aligning Sales Territories to Enhance Sales Productivity - CMO
September 1, 2010, 12:00am PDT
Find out how companies are rethinking territory alignment - especially in a tough economy, when there are great variations in sales volume, product-line adjustments, and company mergers. Software...
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White Papers
Banking: Differentiate Through Service Excellence with SAP CRM
September 1, 2010, 12:00am PDT
Learn how banks are transforming into customer-centric organizations - dramatically improving the customer experience and top-line growth - by seamlessly connecting front- and back-office tasks....
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Whitepapers
Best in Class Marketers Drive Enhanced Customer Loyalty
September 1, 2010, 12:00am PDT
As marketing and sales organizations endeavor to escape the constricted economy of 2009, one of the most significant barriers to sustainable business growth lies squarely in their source of...
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White Papers
Wilson Tool International - CRM Business Transformation Study
September 1, 2010, 12:00am PDT
Take a look at how this leading producer of tooling systems for sheet metal manufacturers positioned itself for growth with e-commerce solutions from SAP. Besides improving customer service and...
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Case Studies
Sentipharm: Optimizing Warehouse Processes With SAP Software
December 1, 2007, 12:00am PST
Sentipharm AG, a member of the Schering-Plough Group, stores cold and ambient pharmaceuticals and distributes them worldwide to 103 countries. Sentipharm AG was looking for suboptimal software...
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Case Studies
Sanlam: e-Learning Slashes Training Costs by 100%, Ensures Regulatory Compliance
February 1, 2008, 12:00am PST
South Africa's unique history is characterized by the disenfranchisement of the majority population, so it's no surprise that education has been central to its transformation after apartheid. The...
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Case Studies
Kisch Refrigeration: SAP Business One Keeps Kisch Refrigeration Cool Under Pressure
February 12, 2010, 12:00am PST
Kisch Refrigeration Group, founded 1936, produces and distributes air conditioning equipment for homes, businesses, and vehicles, along with raw materials for truck trailers and roof units for...
Provided by SAP
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Case Studies
Yaskawa Electric America: Streamlining Field Service With SAP Interactive Forms Software by Adobe
April 1, 2008, 12:00am PDT
Japan-based Yaskawa Electric Corporation Inc. is the largest manufacturer of inverter and servo drives and robotics automation systems in the world, with sales in 2006 of over US$3 billion....
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Case Studies
Dolphin Corporation: QVC Customer Success Story - Best Practices Accounts Payable Automation and Workflow
August 3, 2009, 12:00am PDT
QVC is one of the largest multi-media and on-line retailers in the world with television, retail stores and outlets as well as the Internet as their marketplace. QVC, Inc. wanted to include the...
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Case Studies
Trigo Enterprises: Using SAP Business One Boosts Customer Confidence in Hardware Vendor
November 1, 2007, 12:00am PDT
Trigo Enterprises Ltd. is a well-established supplier of hardware for home builders, with particular expertise in the manufacturing of door and window parts. But in order to keep its own house in...
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Case Studies
Trafford Metropolitan Borough Council: Building on an Existing SAP Landscape to Create an Integrated Electronic Social-Care System
November 1, 2007, 12:00am PDT
With 10,000 employees, Trafford Metropolitan Borough Council of Manchester, England, provides services to 211,000 residents through 400 Council and partner sites. By building on its SAP software...
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Case Studies
Incore Bank: Better, Faster, More Efficient Financial Accounting
February 1, 2009, 12:00am PST
When it comes to accounting and reporting, there is no room for mistakes: figures on financial statements must be accurate. That's why Switzerland-based banking services provider InCore Bank AG...
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Case Studies
Global Consolidation: How SAP Is Helping Bat to Become a Truly Integrated Global Enterprise
February 17, 2009, 12:00am PST
British American Tobacco (BAT) was born out of international co-operation. The company was established in 1902 as a joint venture between Britain's Imperial Tobacco Company. The EAS Convergence...
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White Papers
White Paper on Master Data Extraction From ERP R3 System to SAP MDM Via SAP PI
June 9, 2009, 12:00am PDT
This paper talks about the Complete Landscape Description of the Master Data Extraction of Material Master Data from the SAP ERP R3 System to SAP MDM Repository. This paper will provide all the...
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White Papers
Accelerate Value Creation: The Virtuous Cycle of Using Technology to Maximize Business Value
August 1, 2010, 12:00am PDT
Corporate IT spending continues to grow. Since 1994, the IT spending per worker has more than doubled, from US$3,500 to US$8,000 per worker. Annual productivity growth in U.S. companies roughly...
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Webcasts
SAP Business All-in-One Fast Start Program
July 28, 2010, 12:00am PDT
In this program you'll learn about the main business drivers impacing ERP strategies in companies similar to yours: You'll also learn what other companies are using to run their businesses-...
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Webcasts
Powerful BI: It's not Just for Big Business any More
July 27, 2010, 12:00am PDT
Business Intelligence Is not Just for Big Business any More. Now that's Intelligent. Learn how SMEs are handling the pressure of balancing cost reduction with compliance, and gaining intuitive...
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White Papers
Organizational Change Management - Role Mapping
September 10, 2008, 12:00am PDT
Most ERP implementations significantly change the skills and behaviors of individuals who use the system, even those who are indirectly affected. Typical impacts for users in an implementation...
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White Papers
How To Ensure Business Continuity In An ERP- Business Transformation Program?
May 14, 2010, 12:00am PDT
This paper describes the key points to consider while finalizing the Business Continuity Strategy in a Global ERP Transformation program. It emphasizes the business risk involved and the key...
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White Papers
The Critical Role Of Organizational Change Teams In Transformation Projects
September 1, 2009, 12:00am PDT
When starting a transformation, many projects focus on the Functional and Technical areas. However, do not underestimate the PEOPLE side of the project. One of the most effective tools for...
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Whitepapers
The Business Value Of Business Intelligence
October 22, 2007, 12:00am PDT
Historically, many data warehousing and business intelligence (BI) initiatives have been IT-driven, and much of the focus within the industry has been on the technical aspects of delivering...
Provided by SAP
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White Papers
Aberdeen - Operational BI: Getting Real Time About Performance
July 14, 2010, 12:00am PDT
Read this engaging report and learn about the challenges and benefits of improving the efficiency and performance of many day-to-day and real-time activities, such as customer interactions,...
Provided by SAP
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White Papers
Business Intelligence in SAP Business All-in-One- Improve Transparency & Agility
July 14, 2010, 12:00am PDT
Want to help your midsize company gain visibility, insight, operational alignment, and accountability? Find out how the business intelligence functionality in SAP Business All-in-One can help....
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White Papers
Business Intelligence:A Guide for Midsize Companies: Improving Your Company's Efficiency and Effectiveness, No Matter Its Size
July 14, 2010, 12:00am PDT
Your company's focus has been on streamlining operations, acquiring customers, increasing revenues and profitability, and outpacing the competition. And while your company has continued to improve...
Provided by SAP
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