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Serio
(4 results)-
White Papers
Service Desk/Helpdesk Metrics and Reporting : Getting Started
December 4, 2006, 12:00am PST
This White Paper is for IT Service Desk and Helpdesk Managers who are trying to turn raw data gathered from IT Service Management into information on which informed management decisions can be...
Provided by Serio
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White Papers
Incident Management - Do's and Don'ts
November 29, 2006, 12:00am PST
This white paper is for IT Service Desk and Helpdesk Managers who are planning to implement a Service Desk based on ITIL principles. The paper will be useful for anyone setting up a new Service...
Provided by Serio
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White Papers
Introducing ITIL Availability Management
November 29, 2006, 12:00am PST
Those involved in IT Service Management who have had some exposure to ITIL, and who wish to find out more about what is involved in Availability Management. This paper explains some of the basics...
Provided by Serio
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White Papers
Problem Management - Why and How?
November 29, 2006, 12:00am PST
This White Paper is for anyone intending to implement a Problem Management Process, based on ITIL principles, or seeking an introduction to Problem Management. By offering ideas and practical...
Provided by Serio
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White Papers
Incident Management - Do's and Don'ts
November 29, 2006, 12:00am PST
This white paper is for IT Service Desk and Helpdesk Managers who are planning to implement a Service Desk based on ITIL principles. The paper will be useful for anyone setting up a new Service...
Provided by Serio
-
White Papers
Service Desk/Helpdesk Metrics and Reporting : Getting Started
December 4, 2006, 12:00am PST
This White Paper is for IT Service Desk and Helpdesk Managers who are trying to turn raw data gathered from IT Service Management into information on which informed management decisions can be...
Provided by Serio
-
White Papers
Problem Management - Why and How?
November 29, 2006, 12:00am PST
This White Paper is for anyone intending to implement a Problem Management Process, based on ITIL principles, or seeking an introduction to Problem Management. By offering ideas and practical...
Provided by Serio
-
White Papers
Introducing ITIL Availability Management
November 29, 2006, 12:00am PST
Those involved in IT Service Management who have had some exposure to ITIL, and who wish to find out more about what is involved in Availability Management. This paper explains some of the basics...
Provided by Serio
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