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TechRepublic Pro
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10 New Year's resolutions for end users
December 19, 2005, 12:00am PST
Why should IT pros be the only ones looking at ways to do things better in 2006? End users have a little room for improvement, too. IT professionals worth their salt are constantly striving to...
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10 Windows 7 power tweaks
August 13, 2010, 12:00am PDT
This handy roundup offers Windows 7 tips on everything from disabling Snap to restoring the Quick Launch Bar to limiting the applications your users can run.Links to each of the articles in this...
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10 things you can do to organize and lead effective meetings
February 9, 2006, 12:00am PST
It's easy to disparage those tedious meetings that are run by someone else--but are your own meetings any more useful and productive? These pointers will help ensure that your colleagues don't...
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Tools & Templates
Disaster recovery plan template
November 19, 2002, 12:00am PST
Putting a disaster recovery plan in place isn't cheap, though it's never as expensive as not having one when disaster strikes. But as one TechRepublic member explains, there is a cost-effective...
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Tools & Templates
Telephone interview cheat sheet
July 16, 2010, 12:00am PDT
Speed up the hiring process by making the most of phone interviews. This cheat sheet can serve as a template for all your phone interview needs.For more great interviewing resources and...
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Tools & Templates
Automated invoice template
November 25, 2008, 12:00am PST
If you're looking for a convenient, no-frills way to generate invoices, this template may be just what you need. It prompts for client information, includes a table for listing charges, and...
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Microsoft Word 2003 keyboard shortcuts
March 4, 2005, 12:00am PST
This handy, two-page table lists 80 keyboard shortcuts and their corresponding functions for Microsoft Word 2003. Download and print this time-saving document and post it near your keyboard for...
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10 things you should know about creating a resume for a high-level IT position
September 20, 2005, 12:00am PDT
The resume of the experienced IT professional needs to emphasize technical accomplishments and successful projects. These tips will help you build a targeted resume that attracts the type of...
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60 indispensable Microsoft Word tips
March 20, 2008, 12:00am PDT
No matter how long you've been using Word, you can always learn new techniques to help you work faster and smarter. The tips and tricks in this updated collection cover Word 97, 2000, 2002 (XP),...
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Software Purchase/Installation Approval Form
November 16, 2004, 12:00am PST
Our Software Purchase/Installation Approval Form provides help desk personnel with all of the information they need to purchase and install software for end users. This download is available...
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10+ tools you should have in your support tech repair kit
August 6, 2012, 12:00am PDT
Some techs seem to get by with just a multi-tool and a smile, but the rest of us need something more substantial. Here are 12 essential items to carry with you whenever you make a desktop call.
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10 best practices for successful project management
February 1, 2006, 12:00am PST
The right mix of planning, monitoring, and controlling can make the difference in completing a project on time, on budget, and with high quality results. These guidelines will help you 'plan the...
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Help Desk Trouble Ticket Template
April 4, 2008, 12:00am PDT
The Help Desk Trouble Ticket is an important document for the technical support professional. This form contains all the essential fields for maintaining an organized, accountable tech support...
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Sample service level agreement for application support
September 20, 2001, 12:00am PDT
Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used to hammer...
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Tools & Templates
Download this project plan template
January 11, 2002, 12:00am PST
If you've taken on a small to midsize project that doesn't warrant a full-scale plan in Microsoft Project, download this Excel spreadsheet template sent in by a TechRepublic member for quick and...
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Tools & Templates
Build your own consulting contract using this sample form
January 30, 2006, 12:00am PST
Both independent consultants and their clients benefit when they're working with a solid contract. Download this sample contract from TechRepublic member and IT consultant Randy Barger as a guide...
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The Ultimate Preventive Maintenance Checklist for Servers
January 5, 2005, 12:00am PST
Administering a healthy, optimized network environment that meets your organization's needs requires diligence and a regular program of monitoring and maintenance. This checklist provides 25 steps...
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Download this sample IT due diligence report template
January 25, 2002, 12:00am PST
Performing a technology due diligence is a good way to understand your client's technology and assess the financial implications of its technology plans. Here is a template you can use to organize...
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Server System Inventory Form
March 23, 2005, 12:00am PST
It's a good idea to document as much as you can about your server while it's up and running so you won't be left in the dark should a disaster occur. This one-page form includes space for delivery...
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Quick Reference: Network Documentation Checklist
February 25, 2005, 12:00am PST
Creating documentation is time-consuming and boring. It's also essential to maintaining the health and continuity of your Windows network. If your network documentation is weak (or nonexistent),...
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Tools & Templates
Use this simple letter of agreement for your quick consulting jobs
April 11, 2006, 12:00am PDT
Your smaller projects may not require a full-blown contract, but you should still get the arrangement in writing. A letter of agreement like this one will enable you to spell out the details you...
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Make the best SAN choice with this storage comparison chart
June 30, 2005, 12:00am PDT
This downloadable chart provides a quick-glance comparison of some of the storage products and servers available from Dell, HP, and IBM. One of the most important decisions an enterprise...
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Perform a wireless LAN site survey with this Excel macro tool and NetStumbler
May 2, 2006, 12:00am PDT
Learn how to perform wireless site surveys for optimum wireless LAN performance with the help of this Excel macro. The companion tutorial to this download is available as an article here. This...
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Download our IT business assessment checklist
December 10, 2001, 12:00am PST
Use our IT business assessment checklist to uncover the whole truth about your clients' systems before you begin your work.
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White Papers
Resource Guide: 10 Tech Skills You Should Develop Over the Next Five Years
August 20, 2008, 12:00am PDT
If you want a job where you can train in a particular skill set and then never have to learn anything new, IT isn't the field for you. But if you like to be constantly learning new things and...
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Presentation: 10 things you should know about computer crime evidence preservation
December 8, 2005, 12:00am PST
This fourteen-slide PowerPoint presentation covers 10 things every IT professional should know about computer crime evidence preservation. You've detected a computer crime and decided to report...
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Microsoft Access Help Desk Database
July 19, 2004, 12:00am PDT
Use this sample Microsoft Access Help Desk database as a simple substitute for commercial help desk software. It provides pertinent customer information with tabs to track call details as well as...
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Tools & Templates
Keep stakeholders in the loop with this project status report template
July 27, 2005, 12:00am PDT
Download this template to effectively communicate project status to stakeholders and keep everyone on the same page. This updated template, created by project management expert Tom Mochal, will...
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500 Things Every IT Manager Needs to Know: Volume 2
September 20, 2012, 12:00am PDT
To be a successful IT manager, you must be able to oversee people and projects, participate in planning and decision-making, communicate effectively, and make the right choices to advance your...
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Tools & Templates
Sample project proposal template
August 13, 2002, 12:00am PDT
Being able to quickly explain the potential benefits of an added Web site feature can help a consultant address a client's concerns over a project's importance. This project proposal sheet will...
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Disaster recovery plan knowledge pack
January 13, 2005, 12:00am PST
Learn how to develop and implement a comprehensive disaster plan for your IT organization using the disaster recovery principles outlined in this TechRepublic compilation. If your IT...
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Network outage report template
September 17, 2002, 12:00am PDT
This Microsoft Word template will help you report a network or Web site outage, document the steps taken to resolve the issue, and indicate who was notified of the problem.
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IT Professional's Guide to Policies and Procedures, 4th Edition
November 5, 2009, 12:00am PST
IT Professional's Guide to Policies and Procedures, 4th Edition, is the most popular product in the store! The templates provided in this comprehensive collection will assist you with creating...
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The definitive mergers and acquisitions checklist
September 22, 1999, 12:00am PDT
The period before a merger or acquisition is stressful for the CIO. This checklist, courtesy of TechLabs, can help you gather information about hardware, systems integration, and software to help...
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TechRepublic's Data Retention Policy
July 13, 2006, 12:00am PDT
The organization is subject to data retention requirements resulting from a mix of legal, industry, and business mandates. These data retention requirements govern the storage of the...
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IT Pro's Guide To Disaster Planning And Recovery
August 24, 2011, 12:00am PDT
IT departments must be ready for any type of emergency, be it a small-scale service disruption or massive natural disaster. From disaster planning and prevention to system recovery...
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How to build a service catalog
August 31, 2004, 12:00am PDT
Use this set of templates and explanatory article to build a service catalog to document IT services and assist your customers.
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Windows 8 Tips for Power Users
October 31, 2012, 12:00am PDT
TechRepublic's Windows 8 Tips for Power Users will help you get more out of the new operating system, navigate the Modern style UI, and customize the platform to suit your needs.
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Project planning template for project managers
January 11, 2005, 12:00am PST
Documenting a project from planning through completion can mean the difference between a successful IT implementation and a failed one. With this project planning template, it's easier than ever...
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Reset local administrator password VBScript
April 23, 2004, 12:00am PDT
One of the best tools Microsoft has ever given the average administrator is scripts. This handy VBScript allows administrators to quickly reset the local administrator password.
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SaaS and the cloud: A primer for IT pros
April 15, 2013, 12:00am PDT
This primer covers a wide range of topics to help you reap the benefits of the cloud while avoiding potential problems, such as security risks, performance issues, and vendor lock-in.
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Analyst briefing: Conducting a cloud solution risk assessment
March 19, 2013, 12:00am PDT
This briefing provides a 10-step assessment process for determining potential areas of vulnerability, mitigating risk, and implementing a comprehensive cloud management strategy.
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Analyst briefing: Laying the groundwork for successful cloud deployment and management
March 19, 2013, 12:00am PDT
This cloud strategy analysis describes current deployment and service models and looks at the key characteristics of cloud service offerings, such as performance, reliability, and compliance.
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Research: What Leaders Say about Cloud Capabilities and Limitations
March 1, 2013, 12:00am PST
TechRepublic's latest survey offers insight into how tech leaders view the business value of the cloud, current SaaS implementations, planned deployments, and barriers to adoption.
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Analyst Briefing: BYOD empowers users but challenges traditional IT
February 21, 2013, 12:00am PST
IT leaders are finding ways to capitalize on the benefits of BYOD while reducing its risks. This analysis examines the impact of BYOD and looks at how organizations are dealing with the trend.
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Mobile Device Policy
February 18, 2013, 12:00am PST
The Mobile Device Policy will help your organization properly manage smartphones and tablet computers and safeguard the information on those devices.
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New Tablet Purchase Checklist
February 6, 2013, 12:00am PST
TechRepublic's New Tablet Purchase Checklist will help you outline specifications and features to help users choose the best tablet computer for use within your organization.
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Travel and Entertainment Expense Policy
January 28, 2013, 12:00am PST
TechRepublic's Travel and Entertainment Expense Policy will help you define guidelines and procedures for incurring and receiving reimbursement for travel and entertainment expenses.
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The Internet of Things: A Primer for IT Pros
January 23, 2013, 12:00am PST
The Internet of Things: A Primer for IT Pros includes a glossary and a selection of articles to help you get up to speed on current and future IoT technologies, issues, and implementations.
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Secure Equipment Repair Policy
January 11, 2013, 12:00am PST
TechRepublic's Secure Equipment Repair Policy will help you maintain regulatory and security compliance while also tracking systems when they are being repaired.
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Telecommuting Policy
December 3, 2012, 12:00am PST
TechRepublic's Telecommuting Policy defines a formal system and guidelines for setting up staff members to work from home.
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Big Data Primer for IT Pros
November 26, 2012, 12:00am PST
This primer introduces the host of issues IT leaders must understand as they evaluate their organizations' needs and move forward with Big Data initiatives.
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Outsource Provider Security Policy
November 19, 2012, 12:00am PST
TechRepublic's Outsource Provider Security Policy will help you outline the requirements for safely outsourcing your organization's operations, systems, and data.
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Software Installation Policy
November 5, 2012, 12:00am PST
TechRepublic's Software Installation Policy will help you standardize software platforms, eliminate incompatibilities, minimize malware, and ensure that systems perform optimally.
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Windows 8 Tips for Power Users
October 31, 2012, 12:00am PDT
TechRepublic's Windows 8 Tips for Power Users will help you get more out of the new operating system, navigate the Modern style UI, and customize the platform to suit your needs.
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Employee Privacy Policy
October 15, 2012, 12:00am PDT
TechRepublic's Employee Privacy Policy describes the organization's employee privacy guidelines and outlines employee privacy expectations.
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End User IT Budget Policy
September 28, 2012, 12:00am PDT
TechRepublic's End User IT Budget Policy describes the proper process for requesting, authorizing, and deploying IT equipment and software.
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500 Things Every IT Manager Needs to Know: Volume 2
September 20, 2012, 12:00am PDT
To be a successful IT manager, you must be able to oversee people and projects, participate in planning and decision-making, communicate effectively, and make the right choices to advance your...
Provided by TechRepublic Pro
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Remote Access Policy
September 17, 2012, 12:00am PDT
TechRepublic's Remote Access Policy describes the organization's guidelines and processes for requesting, obtaining, using, and terminating remote access to networks, systems, and data.
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BYOD (Bring Your Own Device) Policy
August 31, 2012, 12:00am PDT
TechRepublic's BYOD (Bring Your Own Device) Policy describes the steps your employees must take when connecting personal devices to the organization's systems and networks.
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Facing the Challenges of BYOD in the Enterprise
August 29, 2012, 12:00am PDT
TechRepublic's Facing the Challenges of BYOD in the Enterprise offers practical advice from CIOs, strategies for addressing BYOD issues, and analyses of the impact that consumerization of devices...
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Malicious Software Reporting Policy
August 12, 2012, 12:00am PDT
TechRepublic's Malicious Software Reporting Policy will help you define requirements and implement practices for ensuring that employees, contractors, and other staff take the proper steps when a...
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Windows 8: Installation Flowchart
August 2, 2012, 12:00am PDT
TechRepublic's Windows 8: Installation Flowchart guides you through the array of critical decisions you'll need to make for a successful installation and deployment.
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Information Ownership Policy
July 30, 2012, 12:00am PDT
TechRepublic's Information Ownership Policy will help you establish guidelines to safeguard your organization's intellectual property.
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IT Manager's Guide to Cybercrime
July 16, 2012, 12:00am PDT
TechRepublic's IT Manager's Guide to Cybercrime will help you understand the risks, implement preventive measures, and take proper action if your organization becomes the victim of a computer crime.
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Information Technology Cost/Benefit Calculator
July 6, 2012, 12:00am PDT
This customizable Cost/Benefit Calculator is designed to help project managers calculate the cost and expenses, as well as the primary and ancillary benefits, of common IT projects. Totals are...
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Media Disposal Policy
June 27, 2012, 12:00am PDT
TechRepublic's Media Disposal Policy provides direction and specific instructions for ensuring your organization's data is properly protected when disposing of old storage media. Make sure your...
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IT Professional's Resume Makeover Guide, Volume 2
June 15, 2012, 12:00am PDT
TechRepublic's second volume of the popular IT Professional's Resume Makeover Guide offers additional tips for building a resume that shows hiring managers why you're the best person for the job....
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Employee Separation Checklist, Version 2
June 11, 2012, 12:00am PDT
TechRepublic's Employee Separation Checklist, Version 2 assists you in creating a smoother employee separation process, by customizing this downloadable checklist.
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Physical Security: Human Intrusion Defense
May 25, 2012, 12:00am PDT
The objective of physical security is to provide enough barriers to human intrusion to delay an attacker reaching the intended target so adequate response is possible. TechRepublic's Physical...
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Scheduled Downtime Policy
May 22, 2012, 12:00am PDT
TechRepublic's Scheduled Downtime Policy will help your organization determine procedures for scheduling and communicating server, system, and network downtime with the goal of minimizing...
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Computer Equipment Disposal Policy
May 10, 2012, 12:00am PDT
TechRepublic's Computer Equipment Disposal Policy will help your organization define and implement procedures for properly disposing, discarding, and decommissioning computer and IT equipment
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Disaster Recovery and Business Continuity Plan
April 30, 2012, 12:00am PDT
TechRepublic's Disaster Recovery and Business Continuity Plan assists organizations, regardless of size, with a plan designed to help create policies that address critical elements and processes...
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500 Things You Need to Know to Succeed in Your IT Career: Volume 2
April 19, 2012, 12:00am PDT
TechRepublic's 500 Things You Need to Know to Succeed in Your IT Career: Volume 2 will help you develop the knowledge and skills you need to advance your career and excel as an IT professional....
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Windows 8: Pre-Release Primer
March 30, 2012, 12:00am PDT
TechRepublic's Windows 8: Pre-Release Primer offers you tons of practical tips on increasing IT's influence in the enterprise, from seasoned pros and leading IT thinkers.
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Data Backup Policy
March 29, 2012, 12:00am PDT
TechRepublic's Data Backup Policy will help your organization determine what information is backed up, how backups are administered and maintained, and who is responsible for managing and...
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Service Level Agreement
March 19, 2012, 12:00am PDT
TechRepublic's Service Level Agreement is designed to help define the project scope, project schedule, service terms, service request processes, and compensation terms for technology service(s)...
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Malware Protection Policy
March 5, 2012, 12:00am PST
TechRepublic's Malware Protection Policy will help your organization and staff members recognize and prevent virus and spyware infections, minimize malware activity, and properly report suspected...
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500 Things Every IT Support Pro Needs to Know: Volume 2
February 23, 2012, 12:00am PST
TechRepublic's 500 Things Every IT Support Pro Needs to Know: Volume 2 offers concise advice, solutions and details on the key issues and challenges you experience on a daily basis in optimizing...
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Password Policy
February 20, 2012, 12:00am PST
TechRepublic's Password Policy will help you ensure that employees, contractors, and other personnel understand and adhere to proper password practices.
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