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Business Continuity Planning Software Tool Box
April 6, 2004, 12:00am PDT
Business continuity planning means going beyond tape backup systems, storage systems, and hot sites by developing a comprehensive, cost-effective plan that ensures the continuity of your key...
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Create Active Directory users and Exchange mailboxes from a CSV file with VBScript
January 13, 2006, 12:00am PST
This VBScript will create Active Directory users and Exchange accounts from a CSV file. Creating users and Exchange accounts can be tedious, especially when user information already resides in...
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The Ten Commandments of project management
August 15, 2000, 12:00am PDT
Hang this clever artwork on your wall! We've chiseled two tablets with the planning rules every project manager should obey. We've also included a management checklist to help you make sure you've...
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Windows Server 2008 Reference Pack
November 23, 2009, 12:00am PST
Windows Server 2008 Reference Pack covers everything an IT pro needs to know about the most robust Windows Server operating system to date, such as...
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Gather Windows system details with this VBscript
January 27, 2006, 12:00am PST
This handy VBscript gathers information on Windows machines and writes the information to a CSV file. Use the handy VBscript to gather a variety of system information on and Windows machines in...
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New-user orientation kit
May 10, 2002, 12:00am PDT
Start users off on the right foot with our new-user orientation kit. This handy training resource contains a "Get to know your help desk" PowerPoint presentation, a welcome letter, and three...
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Keep your writing sharp and professional with this list of pointers
November 11, 2005, 12:00am PST
Whether you're composing an e-mail or a large report, these tips will help make the results polished and effective. Your job focus may be very technical, but you can't completely escape the...
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The Network Address Inventory script
January 14, 2002, 12:00am PST
Use this VBScript to inventory the Host name, IP address, and MAC address of every computer on your network using Microsoft Excel.
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Excel keyboard shortcuts
December 18, 2003, 12:00am PST
Get lots of valuable Excel keyboard shortcuts. Try this one-page sample chart from our Quick Reference: Microsoft Office Pak.
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Prioritize help desk requests with this call-level chart
September 13, 2005, 12:00am PDT
Both large and small IT shops can benefit from using a call-level plan to improve staff productivity and user satisfaction. To help you create such a plan, we've developed this sample call level...
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Streamline your organization's process with this software installation checklist
January 10, 2006, 12:00am PST
To help your IT support department effectively manage the testing, approval, and installation of client software, we've created this software installation checklist. Download the form and...
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Relocating a server room: A case study
June 15, 2005, 12:00am PDT
Few tasks can cause the kind of nightmares involved with moving a server room. But such a move can also help you get a better handle on your network and its systems. Download this case study of...
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Five essential rules for successful consulting
October 18, 2005, 12:00am PDT
Some rules were made to NOT be broken. Sticking to these fundamental guidelines will help you build your reputation and success. As a consultant, you're largely responsible for your own destiny:...
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Focus your DR planning by using these five levels of disaster classification
December 5, 2005, 12:00am PST
Nearly everyone involved in disaster recovery planning has some idea of the types of disasters that could strike, but few have concrete ideas on how to apply those concepts to the plan itself....
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100 things you should know about handling net admin tasks more effectively
November 7, 2005, 12:00am PST
This comprehensive collection of tactical information and best practices encompasses IT tasks ranging from working with routers to managing projects to configuring a secure WLAN. It may seem like...
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Presentation: 10 things you should know about Cisco IOS access control lists (ACLs)
November 8, 2005, 12:00am PST
Access control lists (ACLs) are a fundamental part of working with routers. How much do you know about managing these vital gatekeepers? This PowerPoint presentation explains 10 things every...
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Small business storage: Backup technology comparison chart
April 28, 2005, 12:00am PDT
Small businesses can suffer catastrophic equipment failures and natural disasters just as global organizations do. Unfortunately, many small businesses fail to adequately protect their critical...
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SWOT employee analysis worksheet
July 30, 2001, 12:00am PDT
Conducting a SWOT analysis to determine employee strengths, weaknesses, opportunities, and threats is a common planning strategy. This article offers a new look at an old strategy and includes a...
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Get new IT employees off to the right start with this orientation checklist
September 1, 2005, 12:00am PDT
A good orientation program makes new hires feel comfortable and introduces the organization's culture, supervisors, coworkers, and work expectations. This list will help you set new employees up...
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Download this Web-design client questionnaire form
April 4, 2002, 12:00am PST
Find out what your Web-design clients want with this downloadable questionnaire that outlines technical and graphical expectations. If you would like to add a category, let us know and we'll...
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Tools & Templates
Automate tedious admin tasks with these batch files and Windows Task Scheduler
May 16, 2006, 12:00am PDT
When combined with Windows Task Sceduler, these four batch files can automate regular computer maintenance tasks. Unix administrators love cron jobs. The power to schedule tasks you would...
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500 Things Every IT Support Pro Needs To Know: Volume 1
May 23, 2011, 12:00am PDT
From troubleshooting application errors and managing your company's network to handling remote users and securing your data, IT sup- port professionals face a wide variety of challenges....
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TechRepublic Resource Guide - Voice over Internet Protocol (VoIP)
May 30, 2008, 12:00am PDT
This TechRepublic Resource Guide is a helpful quick guide on what you need to know about VoIP today. Download this guide to learn more about: 10 ways to make your VoIP rollout easier with quick...
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Risk Management: Enabling the Business
January 20, 2012, 12:00am PST
Determining how much risk is acceptable and implementing controls to meet expectations of managers, customers, investors, and employees is a common business practice. TechRepublic's sample Risk...
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IT Manager's Tool Kit and Essential IT Forms
May 22, 2009, 12:00am PDT
IT Manager's Tool Kit V3 and Essential IT Forms is a compilation of two of TechRepublic's most popular downloads. IT Manager's Tool Kit V3: Another popular TechRepublic CD back in electronic...
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Apache: The engine that powers the Web
August 15, 2007, 12:00am PDT
Beyond Linux, the most famous and widely used piece of open source software is the Apache Web server. Once by far the most dominant Web server software on the Internet, Apache still powers about...
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Anatomy of Excel data analysis: Sorting and filtering information
November 3, 2005, 12:00am PST
Sometimes we take for granted what users know. While Microsoft Excel may be familiar to you, if you are on a help desk you will have to explain how the application works to users that fall within...
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Client site preparation checklist
April 1, 2005, 12:00am PST
Imagine walking onto a client site and finding no desk, no phone, and no place to plug in a laptop. Download our updated client site preparation checklist, compiled from members' suggestions, and...
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Two spreadsheets to track billable hours
August 6, 2001, 12:00am PDT
Looking for a good spreadsheet to keep track of your billable hours? We recently asked our members to send us the spreadsheets they use to track their time on the job. Here are two that we think...
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Self-assessment quiz: Are you a strong project manager?
July 18, 2005, 12:00am PDT
Answer these 10 questions to see which, if any, of your project management skills need shoring up. Do you abandon your work plan somewhere during the project life cycle--or never even create one...
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Site-to-site connectivity: MPLS vs. IPSec
February 24, 2005, 12:00am PST
Since the late 1990s, the popularity of site-to-site VPN has risen dramatically, especially as broadband Internet has spread and costs have come down. However, while site-to-site VPN has replaced...
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Ping Automation Tool
February 23, 2001, 12:00am PST
This VBScript, by Greg Shultz, lets you ping a range of IP addresses within the Windows environment. No need to exit to the command or MS-DOS prompt and run batch jobs. The results of your request...
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Essential IT Forms
September 20, 2007, 12:00am PDT
Streamlining your business processes improves productivity and allows staff to work smarter. Develop good procedures and protocol by having the right tools at hand: TechRepublic's Essential IT...
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The Find Master Browser Utility script
October 26, 2001, 12:00am PDT
Use this VBScript to locate the master browser in any Windows peer-to-peer workgroup.
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Sample Active Directory Chart
November 5, 2003, 12:00am PST
Figuring out how to properly design an Active Directory environment can be confusing. You can use this sample Visio Active Directory Chart to use as a starting point in designing your Active...
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80+ Keyboard shortcuts to move faster in Microsoft Outlook
July 13, 2005, 12:00am PDT
This handy three-page table lists more than 80 keyboard shortcuts and their corresponding functions for Microsoft Outlook. Print out this time-saving document and post it near your keyboard for...
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Control Excel data entry with these five powerful tips
November 21, 2005, 12:00am PST
This download provides five powerful tips to help you control Excel data entry and improve accuracy. Using Microsoft Excel, you can store and analyze financial information, statistical data,...
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Administrator's Guide to Windows Server 2003 - Security Chapter
April 27, 2005, 12:00am PDT
Download the entire Security chapter from Administrator's Guide to Windows Server 2003 and gain valuable insights on best practices for securing Windows Server 2003. The chapter provides proven...
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Join a domain during Windows logon using a VPN client
June 21, 2005, 12:00am PDT
You have remote users who rarely, if ever, visit an office, and connect almost exclusively through a VPN. The VPN connection isn't a significant support headache except when you need network...
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Active Directory: Lock it down in 10 steps
March 3, 2005, 12:00am PST
Windows 2000 introduced Active Directory and Windows Server 2003 streamlined it and made it more secure in its default installation. Still, no matter which version of Active Directory you're...
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Equipment Siting Policy
January 8, 2009, 12:00am PST
Installing equipment takes planning and teamwork across organizations to be effective. Properly selecting a site for installation is a good step in ensuring the optimal operation of...
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The top 10 Microsoft Office tips of 2008
December 31, 2008, 12:00am PST
As you head into the new year, check out this rundown of the highest rated Office tips of 2008. You can download them here as a PDF collection or follow the links to individual posts in the...
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Top 10 Windows XP tips of 2008
December 7, 2008, 12:00am PST
TechRepublic has written thousands of tips, tweaks, tricks, and hacks since Windows XP first appeared on the scene -- and this year has been no exception. To wind up 2008, we put together this...
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Cell Phone, Smart Phone, and PDA Policy
November 19, 2008, 12:00am PST
Cellular telephones and personal digital assistants (PDAs) - such as Blackberry, Smartphone and Treo devices - enable fast communications, remote wireless network connectivity and more productive...
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Non-Disclosure Agreement Template
November 19, 2008, 12:00am PST
The Non-Disclosure agreement is a key document to have in place if your organization works with a lot of electronic material or sensitive information of any kind. It can be key in ensuring an...
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Peer to Peer File Sharing Policy
November 19, 2008, 12:00am PST
As an addendum to the company's Acceptable Use Policy—which details the utilization of the company network, the Internet, e-mail, and employees' personal computers—this policy prohibits the use of...
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Service Level Agreements Policy
November 19, 2008, 12:00am PST
Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement outlines service level roles,...
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Streaming Media Policy
November 19, 2008, 12:00am PST
Several independent surveys confirm worldwide streaming media use has grown significantly. While there are many legitimate business applications for streamed audio and video files, much streaming...
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Privacy Policy
November 19, 2008, 12:00am PST
Privacy is very important to organizations and individuals. Keeping your organization secure and its data and employees transactions secure. This template is designed to assist your company in...
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Get Up To Speed: LAMP
November 19, 2008, 12:00am PST
All network administrators should know about the LAMP server. LAMP servers can not only save your IT department money, it can add a level of reliability and flexibility that you would never have...
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TechRepublic's Geek Gift Guide 2008
November 19, 2008, 12:00am PST
Even when economic times are tough, technology geeks love to give and receive gadgets. And despite budget constraints, geeks still want the best gadgets. TechRepublic has brought together reviews...
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TechRepublic Resource Guide: Data Backup and Recovery
November 12, 2008, 12:00am PST
When it comes to administrative tasks, knowing what NOT to do is sometimes more important than knowing what you should do. Such is the reason for leading off this TechRepublic Resource Guide with...
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Lunch and Learn: Replacing Microsoft Office With Google Docs
November 11, 2008, 12:00am PST
This presentation can be used as-is to explore the benefits of replacing many Microsoft Office installments with Google Docs. The presentation is designed to help department heads, staff, clients,...
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IT Hiring Kit: Programmer
November 11, 2008, 12:00am PST
The IT Hiring Kit for Programmers will help you interview, evaluate, and select suitable candidates for a programmer's position in your company. This kit comes with a detailed job description,...
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TechRepublic Resource Guide: Data Storage for the Enterprise
November 11, 2008, 12:00am PST
This TechRepublic Resource Guide is a great starting point if you're looking to expand your storage capacity but aren't sure how. It compares the pros and cons of various technologies and explores...
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TechRepublic Resource Guide: Disaster Planning and Recovery
November 7, 2008, 12:00am PST
You may already have a general idea for how you'll keep your organization operating in the event of a disaster. But this free TechRepublic Resource Guide will help you fill in the gaps and create...
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Top 10 U.S. college programs for IT
October 31, 2008, 12:00am PDT
This TechRepublic Special Report features our list of 10 "can't miss" undergraduate IT programs in the United States. These IT business education programs are aimed at students who want to get on...
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Get Up To Speed: Windows Vista 32 bit vs. 64 bit
October 24, 2008, 12:00am PDT
Microsoft Vista comes in two distinct architecture releases: 32 bit and 64 bit. This Get Up To Speed will highlight the differences between the two and why you would want to use one over the...
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Lunch and Learn: Get Up To Speed on OpenOffice 3.0
October 24, 2008, 12:00am PDT
The OpenOffice office suite is one of the flagship open source office tools today. OpenOffice is a free, compatible alternative to Microsoft Office that offers a very similar feature set as well...
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Standard Welcome Letter
October 23, 2008, 12:00am PDT
When a new employee joins an organization, there's a lot to do to get them oriented to the way you do things. This welcome letter and checklist can be used to provide the new employee with a quick...
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Information Technology Quality Review
October 23, 2008, 12:00am PDT
Procuring a software package is a complicated process. This thorough checklist will keep you on track through all stages of software package procurement: software evaluation, vendor screening, RFP...
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Vacation Request Policy
October 23, 2008, 12:00am PDT
This policy is meant to serve as a guideline to assist organizations with vacation request rules and ensure coverage during vacation(s) and absences. This document should be used to outline the...
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Virus Prevention Checklist
October 23, 2008, 12:00am PDT
Retrieving data after a virus infestation can be costly to both companies and their staff. Some of the items listed here may seem like appropriate steps to IT managers and staff while appearing...
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Vendor Relationship Policy
October 23, 2008, 12:00am PDT
This policy is designed to outline organizational and vendor conduct practices when working with your company. Certain practices or engagements by vendors which pose a conflict of interest...
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Employee Non-Compete Agreement
October 23, 2008, 12:00am PDT
Employers in the IT industry often use non-compete agreements (NCAs) to protect intellectual property and prevent employees from leaving to form a competing business. NCAs are contractual...
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Instant Messaging Policy
March 4, 2013, 12:00am PST
TechRepublic's Instant Messaging Policy covers the use of instant messaging software and services by employees. It can help you establish both guidelines for proper use of instant messaging and...
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Ethics Policy
October 23, 2008, 12:00am PDT
Ethical behavior is something that most people practice everyday. It is on a rare occasion that an organization will need to enforce the Ethics Policy, but having one in place is a good idea....
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Network Documentation Outline
October 23, 2008, 12:00am PDT
All networks should be thoroughly documented to help IT staff and employees understand the resources available and how to properly request and make note of any changes to the network. This...
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New IT Employee Orientation Checklist
October 23, 2008, 12:00am PDT
A company checklist to provide all of the necessary steps to bring on a new employee can be a useful tool in ensuring that all steps are completed and that the new employee received all necessary...
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Travel and Expense Policy
September 30, 2008, 12:00am PDT
Employees sometimes have to travel on company business. As such they will incur expenses that you may need to reimburse. Use this policy to set standards and conditions on employee travel and...
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Training Reimbursement Policy
September 30, 2008, 12:00am PDT
When the organization does not have the resources to provide the training internally, IS or IT workers may have the option of pursuing training provided by an outside source (e.g., a training...
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Developing The Right End-user To IT Support Staff Ratio
September 30, 2008, 12:00am PDT
Many IT shops are struggling to meet service expectations that are too high for their current size help desks. But how do you justify adding more staff when upper management demands that you hold...
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Service Level Agreement Template
September 30, 2008, 12:00am PDT
Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement, outlines service level roles,...
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Sabbatical Policy
September 30, 2008, 12:00am PDT
Some organizations allow approved individuals to take Sabbatical or Personal Development leave. This policy describes the process for requesting leave and provides the necessary paperwork that...
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Desktop Migration Checklist
October 15, 2008, 12:00am PDT
When you roll out new desktop and laptop PCs inevitably users and clients require that their data be migrated from their old systems to the new workstations. Information that must be transferred...
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Debrief and Defend: Choosing Windows XP over Vista
October 15, 2008, 12:00am PDT
Released in October 2001, Windows XP has proven stable, dependable and compatible. Despite a comprehensive third service pack collection of updates and patches and continued reliability and...
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IT Hiring Kit: Technical Trainer
October 15, 2008, 12:00am PDT
The IT Hiring Kit for Technical Trainers will help you interview, evaluate, and select suitable candidates for a technical trainer for your company. This kit comes with a detailed job description,...
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Is IT hazardous to your health?
October 15, 2008, 12:00am PDT
Stress, burnout, and work/life balance are examples of employee issues you'll find in any work environment. However, IT pros may encounter a few extra health problems -- such as repetitive stress...
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IT pros sound off on job-related health risks
October 15, 2008, 12:00am PDT
In August 2008, we surveyed 3,599 TechRepublic members to learn about the health and safety concerns they face on the job as IT professionals. We're quite familiar with some of these dangers,...
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White Papers
TechRepublic Resource Guide - IP-PBX Technical Strategies
September 30, 2008, 12:00am PDT
This TechRepublic Resource Guide lists useful strategies for deploying an IP PBX. Download this guide to learn more about: How you can easily make the switch to IP PBX The pros and cons of...
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