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TechRepublic Pro
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Active Directory: Lock it down in 10 steps
March 3, 2005, 12:00am PST
Windows 2000 introduced Active Directory and Windows Server 2003 streamlined it and made it more secure in its default installation. Still, no matter which version of Active Directory you're...
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Sample SLA for outsourced data backups and retrievals
April 30, 2004, 12:00am PDT
Use this sample service level agreement (SLA) if your organization is entering into a contract with a third-party provider to outsource your data backups. This sample document will help you...
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Thinking like a hacker
August 2, 2004, 12:00am PDT
Find out how hackers break into networks and systems and compromise software applications. By knowing more about hackers' methodology, you can beat them at their own game.
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An organized CIO resume
June 26, 2003, 12:00am PDT
Use this edited CIO resume as a guide to arranging your hefty experience. Don't let the poor organization of your resume hinder you from getting serious attention from hiring executives.
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Tools & Templates
Check HIPAA compliance with this Excel calculator
August 18, 2005, 12:00am PDT
Our HIPAA compliance calculator will help covered entities determine the status of their compliance efforts in the areas of HIPAA Privacy, Standardization of Code Sets, Security, National Provider...
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Invoice tracking spreadsheet
September 17, 2002, 12:00am PDT
Consultants who run their own businesses stand to lose money if they don't develop a system to track invoices and receivables. This spreadsheet can ensure that consultants can help identify which...
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Establishing a Project Management Office
September 9, 2003, 12:00am PDT
When an organization wants to establish project management processes, setting up a Project Management Office (PMO) might be the best way to ensure that consistent processes are followed. Here are...
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TechRepublic Pro Password Policy
June 2, 2006, 12:00am PDT
Organizations' greatest security vulnerabilities lie in the strength of their passwords. Simple or shared passwords are ineffective and aid hackers and others in their illicit attempts to access...
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10 ways to effectively estimate and control project costs
May 31, 2006, 12:00am PDT
Building a better bottom line is just as important for an IT department as it is for the whole organization at the enterprise level. It involves an understanding of the main drivers of IT costs,...
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The 10 most important things to teach your users
May 31, 2006, 12:00am PDT
Your users don't need an encyclopedic knowledge of how their computers work or how your network is configured -- but they may need a little technical enlightenment here and there. This list...
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Support Specialist's Toolkit
October 1, 2010, 12:00am PDT
The Support Specialist's Toolkit includes all the tools a Support Specialist will need to do their job, such as ready-made forms like the Malware Removal checklist, the Microsoft Patch Tracker,...
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10 free security tools you should already be using
August 21, 2007, 12:00am PDT
When it comes to hardening security for your Windows computer, a variety of free -- and effective -- tools and utilities can help you do more with less. Find out about 10 free tools you can use to...
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Downloads
TechRepublic's Workstation Lockdown Flowchart
September 28, 2011, 12:00am PDT
There are many points to consider when you lock down workstations -- especially in those quirky situations where some users need higher levels of permissions. This flowchart will guide you...
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White Papers
TechRepublic Resource Guide - Unified Communications
May 30, 2008, 12:00am PDT
This TechRepublic Resource Guide is a helpful quick guide on what you need to know about Unified Communications today. Download this guide to learn more about: Why unified communications bring...
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White Papers
TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)
July 18, 2008, 12:00am PDT
This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This Guide provides you with...
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System Inventory Record
August 22, 2008, 12:00am PDT
One of the biggest headaches a technical support professional has to deal with is inventory. At any given time, you need to know how many company computers are in use, how many are in disrepair...
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IT Professional's Guide to Desktop Control, Second Edition
February 14, 2005, 12:00am PST
Learn to maintain order and enforce policies with TechRepublic's IT Professional's Guide to Desktop Control, Second Edition PDF and ISO file. With so much at stake, you need the expert insights,...
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Tools & Templates
Performance review template: Peer feedback
May 19, 2005, 12:00am PDT
When it's time to conduct an employee's annual performance review, his or her peers can be an excellent source of information and insight. This template includes a cover letter explaining the...
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Active Directory maintenance and troubleshooting
November 24, 2003, 12:00am PST
Understand Active Directory transactions, monitor Active Directory performance, take out Active Directory trash, and optimize Active Directory with NTDSUTIL with this sample from TechRepublic's...
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Software skills evaluation form
April 4, 2003, 12:00am PST
Consultants who find themselves helping a client's users acclimate to new applications need a way to assess how comfortable users are with the new software. This evaluation form can give you an...
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Wireless Network Survival Guide
October 11, 2003, 12:00am PDT
Wireless computing demands continue to rise, but introducing a wireless network requires careful planning, knowledgeable configuration, and diligent maintenance. Establish, troubleshoot, and...
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Anatomy of Excel data analysis: Advanced graphs and PivotCharts
December 13, 2005, 12:00am PST
Sometimes we take for granted what users know. While Microsoft Excel may be familiar to you, if you are on a help desk you will have to explain how the application works to users that fall within...
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Explore the possibilities of Linux networking with this primer
May 18, 2005, 12:00am PDT
Networking is one of the places Linux shines among operating systems. With Linux it is possible to easily configure the network for unusual situations. This primer shows you the basics of Linux...
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Empty Folder Tracker
August 19, 2003, 12:00am PDT
You don't want empty folders to waste resources on your Windows machines--but you also don't want to waste time locating them and deleting them manually. Use this handy VBS utility to quickly find...
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Sample Active Directory User Database
November 5, 2003, 12:00am PST
You can use this sample database to maintain user information in Access. Then you can import and export that information into Active Directory.
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Troubleshoot DNS with this flowchart
November 5, 2003, 12:00am PST
Figuring out what's wrong with DNS services can be confusing. You can use this Visio flowchart to find out what your problem is, and how to solve it.
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Unshielded twisted-pair cabling basics
December 11, 2003, 12:00am PST
Get detailed information on the basics of unshielded twisted-pair cabling standards (Cat 3, Cat 4, Cat 5, Cat 5e, and Cat 6). Try this one-page sample chart from our Quick Reference: TCP/IP Pak.
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Use this workbook to generate scheduled downtime reports
February 22, 2006, 12:00am PST
This Excel workbook offers a quick, easy way to keep your users informed about scheduled outages. Just plug in the relevant information and e-mail the report to all affected users and/or their...
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10 things you should do to effectively implement change management
September 26, 2005, 12:00am PDT
Good change management acts like a traffic light that regulates the smooth flow of changes. Set up a well-deployed process to ensure that changes don't adversely affect your system performance....
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Downloads
The Hard Disk Information Tool
May 28, 2004, 12:00am PDT
Gathering details about a hard disk doesn't have to be a scavenger hunt. The Hard Drive Information Tool consolidates all the info in one display. And thanks to a member's help, this update now...
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Tools & Templates
Evaluate the potential impact of project risks using this calculator
September 6, 2005, 12:00am PDT
To effectively mitigate and manage the factors that are likely to be detrimental to a project, you need to get a handle on the degree of risk they represent. This calculator will help you identify...
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Downloads
The anatomy of a virus: Downloadable chart
August 27, 2004, 12:00am PDT
Print this easy-to-read chart that breaks down the basics of virus infection--how to identify them, how they work, and how you can begin to fight back.
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The Anatomy of Spyware
May 13, 2005, 12:00am PDT
Spyware applications that generate pop-up ads, hijack browser home pages, redirect Web searches, steal Web traffic via DNS poisoning, track Internet activity, or steal personal information pose a...
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Downloads
Visualize and master the five network types with these diagrams
June 24, 2005, 12:00am PDT
These Visio diagrams can you help you visualize the five main types of network topologies - star, bus, ring, partial mesh, and full mesh. If you manage networks, design networks, or simply want...
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Project Management FAQ
July 28, 2004, 12:00am PDT
Trying to shore up your knowledge of Project Management basics? We've compiled the questions and answers from our popular Project Management FAQ into a PDF.
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Project Proposal and Special Clarification forms
June 10, 2005, 12:00am PDT
Make your IT project proposals clear by putting them in writing. According to TechRepublic columnist Andy Weeks, such project management documentation doesn't have to be complex. Use his simple...
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Gain confidence in your presentations by following these tips
August 3, 2005, 12:00am PDT
For most of us, effective public speaking requires a bit of discipline, preparation, and practice. These suggestions will help you develop your delivery skills and overcome presentation jitters....
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Professional invoices for goods and services
September 23, 2002, 12:00am PDT
Save time and enhance your professional image by using TechRepublic's invoice templates. We provide two different invoices to use for billing clients for services and two invoices to use when you...
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Quick Guide: Network Security Policy
February 9, 2005, 12:00am PST
Establishing policies that protect your network from internal and external abuse is a critical component of your overall security plan. This Network Security Policy Quick Guide includes nine...
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The Short Guide to Changing IT jobs
June 16, 2008, 12:00am PDT
Outsourced, laid off, or downsized. It's all the same when you are out of a job. Learn how to transition smoothly between jobs without burning any bridges or closing the door on future...
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Downloads
Track Project Requirements
September 24, 2008, 12:00am PDT
Tracking requirements, one of your projects greatest assets, can get complicated quickly if you are not careful. However, a few simple tools, and the suggestions here, can help you manage them...
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Downloads
Get Up To Speed: Google Chrome
September 8, 2008, 12:00am PDT
Google is always working hard to bring simplicity and interoperability to your computing experience. And with the new Chrome browser they have managed to bring together web browsing and web...
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Debrief And Defend: Choosing Linux instead of Windows Vista
September 5, 2008, 12:00am PDT
Microsoft advocates Windows Vista as the operating system of choice for desktops. But there are plenty of adherents to the Linux operating system who say that it's a better choice. Is it really?...
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Debrief And Defend: Standardizing on Windows Vista instead of Linux
September 5, 2008, 12:00am PDT
Microsoft advocates Windows Vista as the operating system of choice for desktops. But there are plenty of adherents to the Linux operating system who say that it's a better choice. Is it really?...
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Approved Downloads Policy
September 5, 2008, 12:00am PDT
For many organizations, it's not enough to provide an acceptable use policy that spells out what kind of latitude employees have when using e-mail or the Internet. Although many businesses have...
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Consultant Code Of Conduct
September 5, 2008, 12:00am PDT
Consultants often require a very high ethical standard when pursuing clients and performing work for them. These strict standards are required to ensure the best interest of the client and the...
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Electronic Retention Policy
September 5, 2008, 12:00am PDT
The use and importance of e-mail and electronic documents in day-to-day communications between organizations continues to grow. While businesses used to be concerned solely with the retention and...
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E-discovery: How prepared are IT leaders?
September 2, 2008, 12:00am PDT
When electronically stored information (ESI) is subject to discovery, it is referred to as e-discovery, and it must be located, secured, and searched for use as evidence in a trial. In August...
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Prepare for e-discovery requests: How to avoid disastrous legal sanctions and fines
September 4, 2008, 12:00am PDT
When companies are hit with a lawsuit, IT leaders are often ill-prepared for an e-discovery request. For instance, does your company have formal e-discovery policies? Do you know what data to...
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Bubba
August 27, 2008, 12:00am PDT
Arguably the most infamous product to ever come out of Redmond was Microsoft Bob. Bob was Microsoft's attempt to create an easier to use interface for Windows 3.1 and Windows 95. It was the Edsel...
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Software Usage Policy: Allowed Applications
August 22, 2008, 12:00am PDT
The only applications which should be allowed to run on your company's computers are the ones that you've purchased. Employee-owned, shareware, and other unauthorized software can present both...
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Acceptable Use Policies
August 22, 2008, 12:00am PDT
If you want to make sure your network stays secure, you users need to know what to do and not to do. This policy helps tell them. From email use, to passwords, to acceptable Internet usage. You're...
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System Inventory Record
August 22, 2008, 12:00am PDT
One of the biggest headaches a technical support professional has to deal with is inventory. At any given time, you need to know how many company computers are in use, how many are in disrepair...
Provided by TechRepublic Pro
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Downloads
Performance Review Policy
August 22, 2008, 12:00am PDT
Our Performance Review Policy outlines the standards for employee performance for review periods. It dictates how performance reviews are handled, along with a performance review form. Writing a...
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Help Desk Triage Policy
August 22, 2008, 12:00am PDT
The help desk group within the Information Technology Department will define items that are mission critical to the operation of the company. Similar to the triage process in an emergency room at...
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Employee Separation Checklist
August 22, 2008, 12:00am PDT
When employees leave, you need to make sure you've collected all company-owned items, removed email and network access, and other things. You can use this checklist to get started. Use this...
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Dial-up Request Policy
August 22, 2008, 12:00am PDT
Some users need to access the Internet from the road or home using company-provided Internet accounts with ISPs. You can use this policy to layout the ground rules for who gets such accounts and...
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Conflict of Interest Disclosure Policy
August 22, 2008, 12:00am PDT
Concerned that a client, vendor, consultant, or employee might have an undisclosed conflict of interest which may cause problems for your company? Implement a Conflict of Interest Disclosure...
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Action Item Log
August 22, 2008, 12:00am PDT
Need to keep track of things that are going on, but don't have time to build the form? Use TechRepublic's Action Item Log. This download is available for free as part of a TechRepublic Pro...
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Get Up To Speed: Thunderbird/Lightning
August 22, 2008, 12:00am PDT
One of the most critical tools for small to large scale organizations is communication and scheduling. Without these tools businesses would fail. Communication generally takes on the form of...
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White Papers
Resource Guide: 11 Qualities of Successful IT Managers
August 20, 2008, 12:00am PDT
To succeed as an IT manager, and to advance your career into the executive sphere, you need some very specific traits--11 to be exact. From needs assessment to team building, read this...
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White Papers
Resource Guide: 10 Tech Skills You Should Develop Over the Next Five Years
August 20, 2008, 12:00am PDT
If you want a job where you can train in a particular skill set and then never have to learn anything new, IT isn't the field for you. But if you like to be constantly learning new things and...
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IT Hiring Kit: Technical Writer
August 21, 2008, 12:00am PDT
The IT Hiring Kit for Technical Writers will help you interview, evaluate, and select suitable candidates for a technical writer for your company. This kit comes with a detailed job description,...
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White Papers
TechRepublic SolutionBase: Expanding storage options with Windows Storage Server
July 25, 2008, 12:00am PDT
Windows Server 2003 is a fine file and print server solution, but it when it comes to large amounts of storage, you need extra help. Download this TechRepublic Resource Guide to learn what you'll...
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Get Up To Speed: KOffice
August 1, 2008, 12:00am PDT
If you use a PC it's almost impossible to avoid using an office suite of some sorts. And most of your PC-life has been spent using either OpenOffice or Microsoft Office. But did you know there are...
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White Papers
TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)
July 18, 2008, 12:00am PDT
This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This Guide provides you with...
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White Papers
TechRepublic Resource Guide: How well are you meeting your customers' needs?
July 18, 2008, 12:00am PDT
To ensure that your relationship with clients doesn't go from content to contentious, it's worthwhile to periodically determine how well your firm is meeting their needs. This TechRepublic...
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Resource Center
Resource Pack: Taking Another Look at CRM
July 18, 2008, 12:00am PDT
If you're considering a CRM implementation, download this free resource pack that will give you the tools you need to determine the best CRM solution for your business. This collection of white...
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White Papers
TechRepublic Resource Guide: Archiving and Storing E-mail
July 18, 2008, 12:00am PDT
Download this TechRepublic Resource Guide for important information on starting, implementing, and maintaining an e-mail archive and storage policy in your organization. This guide includes these...
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White Papers
TechRepublic Resource Guide: A firsthand look at successful CRM implementation
July 1, 2008, 12:00am PDT
CRM has become a key business paradigm for organizations seeking to cultivate and expand their customer relationships, but many implementations fail because of misconceptions and unrealistic...
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Get Up To Speed: IBM Lotus Symphony
July 15, 2008, 12:00am PDT
If you use a PC it's almost impossible to avoid using an office suite of some sorts. And most of your PC-life has been spent using either OpenOffice or Microsoft Office. But did you know there are...
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Solution Series: Compliance Issues and Small Business
June 20, 2008, 12:00am PDT
Small businesses have too much to worry about already. When words like compliance are uttered, small business owners may cringe with uncertainty or see their costs soaring. Others may simply...
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Get Up To Speed: Alternative Linux Desktops
July 11, 2008, 12:00am PDT
If you have any interest in using the Linux operating system you will most likely want to get to know one of a handful of desktops available: GNOME, KDE, Enlightenment, XFCE, Compiz, etc. One of...
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Get Up To Speed: KDE
June 20, 2008, 12:00am PDT
If you have any interest in using the Linux operating system you will most likely want to get to know one of a handful of desktops available: GNOME, KDE, Enlightenment, XFCE, Compiz, etc. Of those...
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Get Up To Speed: GNOME
June 20, 2008, 12:00am PDT
If you have any interest in using the Linux operating system you will most likely want to get to know one of a handful of desktops available: GNOME, KDE, Enlightenment, XFCE, Compiz, etc. Of those...
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Downloads
Solution Series: Deploy and Install Office Communication Server
May 31, 2008, 12:00am PDT
Because unified communications represents one of the most important trends in networking in the last decade, this series introduces you to Microsoft's Office Communications Server 2007 (OCS 2007)....
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White Papers
TechRepublic Resource Guide - Voice over Internet Protocol (VoIP)
May 30, 2008, 12:00am PDT
This TechRepublic Resource Guide is a helpful quick guide on what you need to know about VoIP today. Download this guide to learn more about: 10 ways to make your VoIP rollout easier with quick...
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White Papers
TechRepublic Resource Guide - Unified Communications
May 30, 2008, 12:00am PDT
This TechRepublic Resource Guide is a helpful quick guide on what you need to know about Unified Communications today. Download this guide to learn more about: Why unified communications bring...
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Downloads
Get Up To Speed: Linux
June 12, 2008, 12:00am PDT
If you are asked what an operating system is, you may not know the answer. If you are asked what Windows is (in reference to your computer) you probably have an idea. But what about Linux?...
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Get Up To Speed: The GIMP
May 9, 2008, 12:00am PDT
If you are familiar with the Photoshop, then you will know your way around the Linux equivalent called The GIMP. The GIMP (GIMP stands for GNU Image Manipulation Project) is an open source image...
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