<![CDATA[Research Library - White Papers, Webcasts and Case Studies - TechRepublic ]]> en-us 2013-05-25T06:31:51-07:00 <![CDATA[Selecting a Deployment Platform for Voice-Based Services - On-demand vs. Hosted vs. Premise-based Considerations]]> Mon, 27 Apr 2009 14:55:44 -0700 <![CDATA[Best practices for ensuring the highest ROI from voice self-service and IVR systems in tough economic times]]> Mon, 27 Apr 2009 14:53:35 -0700 <![CDATA[Smarter Spending: A framework for evaluating the True Cost of Ownership of an IVR solution]]> Mon, 27 Apr 2009 14:49:46 -0700