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Telvista
(6 results)-
Case Studies
Telvista Keeps the Money Flowing
November 26, 2012, 12:00am PST
The client's far-flung business was booming, rapid expansion brought with it rapid growth in customer contacts: over 25 million calls in 2004. Handling these calls were in-house agents and a...
Provided by Telvista
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Case Studies
Major Internet Provider Speeds Up DSL Service
November 26, 2012, 12:00am PST
A large telecom company had amassed a portfolio of five contact center outsourcing vendors. Following a thorough review of performance, capability, and pricing, Telvista was selected to continue...
Provided by Telvista
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Case Studies
Customer Satisfaction Survey for Banking Institution
November 26, 2012, 12:00am PST
The Client is one of the largest banks headquartered on the east coast. This banking institution decided that they needed a way to measure customer satisfaction and their customer's view of their...
Provided by Telvista
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Case Studies
Demographic Survey for Wireless Company
November 26, 2012, 12:00am PST
A fast-growing wireless company with over 1.5 million customers had a limited understanding of their customers. The company offers prepaid wireless phone service. The client turned to Telvista to...
Provided by Telvista
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Case Studies
Telvista Served Symantec's Bottom Line
November 26, 2012, 12:00am PST
Symantec, a world leader in Internet security technology with its Norton brand software products. Symantec needed a partner to answer incoming sales calls, close sales, and upsell premium products...
Provided by Telvista
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Case Studies
Telvista Successfully Migrates Clarify Customer to Thin Client
November 26, 2012, 12:00am PST
The client wished to move its Client Relationship Management (CRM) system from the obsolete clientserver architectures of yesterday to an internet-based system in order to maintain support for...
Provided by Telvista
-
Case Studies
Telvista Successfully Migrates Clarify Customer to Thin Client
November 26, 2012, 12:00am PST
The client wished to move its Client Relationship Management (CRM) system from the obsolete clientserver architectures of yesterday to an internet-based system in order to maintain support for...
Provided by Telvista
-
Case Studies
Telvista Served Symantec's Bottom Line
November 26, 2012, 12:00am PST
Symantec, a world leader in Internet security technology with its Norton brand software products. Symantec needed a partner to answer incoming sales calls, close sales, and upsell premium products...
Provided by Telvista
-
Case Studies
Demographic Survey for Wireless Company
November 26, 2012, 12:00am PST
A fast-growing wireless company with over 1.5 million customers had a limited understanding of their customers. The company offers prepaid wireless phone service. The client turned to Telvista to...
Provided by Telvista
-
Case Studies
Customer Satisfaction Survey for Banking Institution
November 26, 2012, 12:00am PST
The Client is one of the largest banks headquartered on the east coast. This banking institution decided that they needed a way to measure customer satisfaction and their customer's view of their...
Provided by Telvista
-
Case Studies
Major Internet Provider Speeds Up DSL Service
November 26, 2012, 12:00am PST
A large telecom company had amassed a portfolio of five contact center outsourcing vendors. Following a thorough review of performance, capability, and pricing, Telvista was selected to continue...
Provided by Telvista
-
Case Studies
Telvista Keeps the Money Flowing
November 26, 2012, 12:00am PST
The client's far-flung business was booming, rapid expansion brought with it rapid growth in customer contacts: over 25 million calls in 2004. Handling these calls were in-house agents and a...
Provided by Telvista
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